ACADEMY OF POLICY AND DEVELOPMENT INTERNATIONAL SCHOOL OF ECONOMICS AND FINANCE GRADUATION THESIS Topic: “"Solution for the completion of Logistics support services at Logistics Sao Viet Company Limited” Supervisor: Mr. Nguyen The Vinh Student: Nguyen Phuong Dung Student ID: 5073106006 Grade: International economic Luan van Luan van ACKNOWLEDGEMENTS After 4 years of studying and practicing at the Academy of Policy and Development, I have received the enthusiastic guidance and teaching from lecturers, especially lecturers from International School of Economics and Finance in term of theoretical and practical knowledge. And during my internship at Vietnam Logistics Sao Viet company limited, I had the opportunity to apply the knowledge in school to work in the company, and at the same time, I also learned a lot of practical experience from senior employees. With my own efforts, I have completed my internship report.
From these results, I would like to sincerely thank Firstly, I would like to express my appreciation to all lecturers of Academy of Policy and Development who taught me a lot of valuable knowledge and created favorable conditions for me to take my internship. In addition, I would like to express my sincere gratitude to my supervisor, PhD Nguyen The Vinh, who gave me useful guidance and advice that help me to finish my internship as well as complete my report. It was a pleasure working with her. Finally, I am thoroughly grateful to Mrs Nguyen Thi Chuyen, the Director of Business Development Division, Vietnam Logistics Sao Viet Company limited.
She not only offered me an opportunity to complete my internship course, get information about the company but also gave me professional guidance and insightful comments that considerably help me gain a lot of experience in analyzing and evaluating the potential and risk of stocks and derivatives. Due to the limited knowledge, it is unavoidable to make mistakes in interpretation and presentation. I am look forward to receiving your comments and suggestions so that the internship report will achieve better results. Luan van TABLE OF CONTENT Luan van LIST OF ACRONYMS Luan van LIST OF TABLES Luan van LIST OF FIGURES AND PICTURES Luan van PREFACE After more than 30 years of implementing the renovation process, the Vietnamese economy has gained many remarkable achievements.
In the political report of the National Party Congress of the 12th Party, the Communist Party of Vietnam made comments and assessments “Overall, over 30 years of innovation, our country has achieved tremendous achievements and historical significance on the path of building socialism and protecting the socialist country”. With great contributions, we recognize from the government in the opening of the national economy, deeper and wider integration into the world economy. This is a strategic work that takes a very important role. Which in particular the position of export is irreplaceable.
Exports from domestic individuals and private economic organizations constitute a potential internal force to bring the country to sustainable development. In order for import-export goods to be exchanged smoothly, the means of transport have a huge role. The shipping process includes systems that support goods from delivery to the destination, ensuring adequate supply of the requirements of the process of buying-selling at the lowest cost through the method of freight forwarding, air, road… Nowadays, Vietnam is in the process of global integration, opening the economy. Integration into the world economy has generated and significantly increased the volume of goods traded domestically and abroad, so freight logistics play an important role and becoming an indispensable stage in the process of import and export.
However, this means that Vietnam must compete with foreign Logistics enterprises with financial strengths, experience and a professional business network across the globe. In fact 70% of revenues are currently falling into the pockets of foreign businesses. In Vietnam, there are thousands of businesses in the domestic Logistics service but currently only grasp about 10% of the market. Therefore, reducing foreign dependencies and aiming to export Logistic services is the goal to be achieved in Vietnam, thereby enhancing the position in the International Business Network.
To achieve that goal, the investment in development to enhance Luan van competitiveness for every Vietnamese company is the necessary job to best meet the needs of customers. Understanding the situation, the Vietnam Logistics Sao Viet Company Limited has become one of the contributing enterprises to support Vietnam's delivery network with considerable recognition. However, to be able to reach further in the harsh competitive environment, it is necessary to have practical, more responsive solutions that can reach the market and drive business. After a 2-month internship here, I had a certain amount of experience and understanding with the desire to contribute a small part to the development of the company, I chose the topic "Solution for the completion of Logistics support services at Logistics Sao Viet Company Limited" Luan van CHAPTER 1: OVERVIEW OF LOGISTIC SERVICES 1.1 Overview of Logistics 1.1 The definition of Logistics Logistics is one of the few most difficult terms to translate, like the word "marketing" and even other languages.
Because the meaning of the word is so broad, no word can convey its significance. Logistics have concepts derived from military demands in providing for themselves during the movement of the troop from the base zone to the frontline. During the ancient Greek period, the Roman Empire and the Byzantine Empire, there were officers with the label "logistikas" who were responsible for financial matters as well as supply and distribution. In the military, logistics is managed by experts to know how and when to move resources to the locations they need.
In military science, maintaining supply while disrupting an enemy's supply is a critical element of military strategy. Logistics has a business-related concept derived from the years 1950. This is mainly due to the increase in supply, transportation in a globalization world that requires specialists in the field. In business, logistics can understand the focus of both internal and external forces including the cycle process from the manufacturer to the end consumer.
The main function of logistics includes management of transportation, warehousing and organizational activities as well as planning for such activities. The logistics manager combines the combined knowledge of each function and coordinates the resources within the organization to operate. In the 1970s and 1980s, logistics service companies became more and more popular with the Just in time model Which was invented by the Japanese. In the 1990s, logistics has marked in the commercial market through the application of QR models (Quick Respone) and ECR (Efficient Consumer Respone) to meet consumer performance.
According to the United Nations Economic and Social Council (ECOSOC), the development of Logistics in recent years has been divided into three phases. Luan van Phase 1: Physical Distribution This period began in the 1960-1970s of the twentieth century. In this period, people were interested in systematic management of interrelated activities to ensure efficient delivery of finished and semi-finished products. These are the activities of transporting, preserving goods, managing inventory, packaging,.
these activities are called product distribution. Phase 2: Logistics system This period took place in the 1980s and 1990s of the twentieth century with the main highlight that companies combine two sides: input (supply of materials) with output (distribution of products), in order to Cost savings, increase the efficiency of this process. This combination is the Logistics system. Phase 3: Supply chain management The period took place in the last years of the twentieth century until now.
a strategic issue is the continuity of the chain of operations from the supplier - the producer and the consumer of the final product with added value such as the creation and delivery of relevant documents, tracking system, testing to increase product value. We can easily see that this definition focuses on partnerships, partner development, it combines business manufacturing businesses with customer suppliers as well as those related to management systems such as transportation companies, warehousing and information technology providers. There are many different concepts of Logistics in the world which are built based on many different industries and research purposes of Logistics services, however, some key concepts can be mentioned below: According to the Economic and Social Commission for Asia and the Pacific (UNESCAP), the Logistics definitions is explained as follows: Logistics is understood as the management of the flows of transport and storage of raw materials, production process, finished products and handling of relevant information from the place of Luan van origin to the place of final consumption according to customer requirements. According to the Council of Supply Chain Management Professionals – CSCMP, Logistics is a part of the supply chain that conducts the planning and control of the transport, cargo storage, information processing, along with related services from the place of origin to the place of consumption in an effective and effective way to meet customer requirements.
Logistics is the process of planning, provision and manage the flow and storage efficient goods, services and related information from the origin to point of consumption for the purpose of meeting demand of customers. (World maritime University, D.Lambert 1998) According to Coyle, Bardi & Langley, Logistics is part of the supply chain process that plays a role in planning, implementing and effectively controlling the flow and storage of goods, services and related information from the source point. to the point of sale with the goal of satisfying customers' needs. There are also other concepts of Logistics.
Through the above concepts, however, we can see Logistics not a single operation but a series of activities covering all elements that make up the product, the process of warehousing, product production and distribution to the consumer.2 Features of Logistics Logistics can be considered as a combination of business activities on the main aspects of survival logistics, operational logistics and system logistics. Logistic survival is related to the basic needs of life. Survival logistics are a basic activity of early societies and an essential component of an industrialized society. Survival Logistics provides the platform for Logistics operation.
Logistics works to expand basic needs by linking the production systems of products. Logistics links the raw materials that businesses need in the production process, the tools that use that material in the process. production and distribution of products Luan van resulting from that manufacturing process. Thus Logistics operations only involve the movement and storage of raw materials in, through and out of the business and are the foundation for the Logistics system.
Logistics system links resources should be in keeping the system functioning. These resources include equipment, spare parts, human resources and training, technical documentation, testing equipment, support and factories. These elements are indispensable and must be closely associated if they want to maintain the operation of a production or circulation system. Survival Logistics, operational logistics and logistics systems are not separated from each other, closely related to each other, as a foundation for each other and form the logistics chain.
Logistics function to support business activities The Logistics has a support function that shows where it exists to provide support for other parts of the business. Logistics supports the production process and supports the product after being moved ownership from the manufacturer to the consumer. Logistics also supports the activities of the business, showing: Manufacturing is supported by Logistics through managing the movement and storage of raw materials going into the business and semi-finished products moving within the enterprise. A business in normal operating conditions will require support from Logistics elements.
A specific Logistics element is provided from a professional rather than from within the business. But the responsibility for the quality of this support service is the responsibility of Logistics in the business. Logistics is the high development, complete of logistics transportation, freight transfer attached to the logistic service. Logistic is the development of high-level and complete logistics transport service.
Through the stages of development, Logistics has made the concept of traditional freight logistics increasingly diversified and richer. From the client's behalf to perform Luan van the monotonous work.