THE UNIVERSITY OF BOLTON DISSERTATION BSc Business Management THE IMPACT OF WORKING ENVIRONMENT ON EMPLOYEE PRODUCTIVITY A CASE STUDY OF EOTY GROUP Student’s name: NGUYEN HONG NHAN Student’s ID: 2124778 Email: nhn3ocd@bolton.uk Supervisor: Thanh Huynh Date of submission: 07/05/2023 CONTENTS ABSTRACT .2 Definition of work environment .1 Physical Components of Work Environment .3 Behavioral Elements of the Workplace .1 Honest and Open Communication .2 Balance between Work and life.3 Emphasis on Training and Growth.4 Reward for Diligence .5 Strong sense of teamwork .5 Factors Affect Employee Productivity .6 Measuring Employee Productivity .4 Justification For The Chosen Research Philosophy .3 Research Approaches To Theory Development .3 Justification For The Chosen Research Approach .3 Justification For The Chosen Research Method .2 Time Horizon – Cross-Sectional studies.3 Selected Data Collection Method .5 Justification and Information Needed for the Questionnaire. FINDINGS AND ANALYSIS .1 Descriptive Data Analysis .2 Qualitative Data Analysis (Open-Ended Questions) .3 Evaluation of Research Question. DISCUSSION AND CONCLUSION.3 Importance of Research .2 Development of knowledge.3 Improving the Quality of the Research .53 ABSTRACT Purpose - The purpose of this study is to create a theoretical framework for the measurement of office productivity that is verified and contains variables that reflect both the physical environment and the behavioral environment. It is suggested that by using such a strategy, it will be possible to establish insights about the connectivity or dynamic character of the workplace environment.
This essay's goal is to examine how different views might be used to examine how the workplace influences employees' productivity. Methodology/ approach - The main strength of this study is based on the data set about the working environment and components within it in the relation with employees’ productivity. Findings - This study demonstrates the need of comprehending the behavioral context in order to fully appreciate workplace efficiency. While this study examines the relationship between elements of the workplace and employees' productivity.
Results are analyzed for specific work patterns, to establish meaning and relationships. It was found that poor infrastructure was perceived to be the component have the most negative effect and a positive behavioral working environment seem to have the most positive replies. Research limitations/implications - This study demonstrates the need of comprehending the behavioral context in order to fully appreciate workplace efficiency. While this study examines the relationship between elements of the workplace and employees' productivity.
INTRODUCTION In an organization, three factors including physical condition, mental condition and social environment create the working environment (Jain and Kaur, 2014). These elements have a significant impact because the ideal workplace atmosphere inspires workers or office employees to put forth their best effort, add the most value possible, and support the general success of the company. The success of the workforce depends on the workplace culture. Given the large number of employment possibilities available to workers today, the working environment plays a critical role in determining whether they accept and/or continue in their positions.
The standard of the workplace might be the only factor in determining an employee's motivation, output, and productivity. How well employees get along with the organization affects their error rates, level of innovation and teamwork, absenteeism, and eventually their term of employment. Therefore, senior managers and HR managers must have an appropriate plan for attracting and keeping talented employees in their organization. Some organizations believe that high salaries and good compensation would be the best strategy for attracting and retaining their employees; and ignores the physical working environment.
However, physical working conditions show a strong influence on the capability to recruit potential employees. The fact that many firms' working conditions may not be safe, healthy, or comfortable due to factors including excessive noise, insufficient ventilation, bad lighting, and overzealous emergency response, even though comfortable working environments are essential for improving output quality and productivity. Massoudi and Hamdi, (2017) share the same view as working in uncomfortable settings can lead to poor performance and occupational illnesses that increase absenteeism and attrition. Employees who see their workplace negatively may encounter short-term (such as failing to adjust to 1 the job) and long-term (such as health issues) issues that prohibit them from performing their jobs effectively (Ali et al.
According to Pech and Slade (2006), employee disengagement is on the rise, making it even more important to establish settings that benefit the workforce. In organizational psychology, the physical, mental, and social environment has a great influence on employee productivity. Meanwhile, an organization's productivity and quality of work are highly dependent on employee performance. Employees require a healthy working environment that enables them to be productive to reach work standards and be ready to add to the business.
Therefore, it can be concluded that employee productivity is one of the greatest assets of any organization and the working environment element is considered to be one of the most important things. The study includes an investigation of the EOTY GROUP company's workplace in Vietnam. Investigating whether there is a connection between workplace circumstances and employee performance is the goal of this study. On the firm's employees, a survey is conducted.
Research Problem: Nowadays, organizations from small to big companies are paying more attention to their employees’ working environment as they want to create a comfortable workplace so that employees will produce better outcomes. Many scholars have indicated that physical conditions and behavioral environment play a vital role in boosting employees’ and a company’s outcome. This research aims to explore the physical and behavioral elements of workplace environment dimensions. Does the quality of employees' performance have any bearing on the elements of the office environment? 2 2.
Which element of the workplace? Employee productivity is more impacted by behavior or physical health. Which aspects of the two office environment components significantly affect employees' performance levels? 1. Research Aims The author chose to study this topic due to the statement stated by Massoudi and Hamdi (2017) that working circumstances in many firms may provide a lack of safety, health, and comfort difficulties including inappropriate lighting and ventilation, excessive noise, and emergency excess, which are necessary for enhancing productivity and the quality of outputs. Working in uncomfortable settings can lead to poor performance and occupational illnesses that increase absenteeism and attrition.
This topic was selected with the rationale of applying previous experience as an unofficial employee and a recruiter of the author within the earlier adopted company. In this study, the author aims to have a deeper understanding of the internal working environment of the adopted company to clarify the root of the cause for all the problems the company is encountering with. Research Objectives The objectives of this paper are: To ascertain whether a worker's performance and the workplace environment are related. To learn more about the importance of the office setting for businesses.
To list the components that influence the workplace and boost employees' productivity. To summarize research results for the validation of the suggested framework. LITERATURE REVIEW The literature review seeks to evaluate the impact of the work environment in the form of physical and behavioral environment, about employee productivity within a firm. To set up the impact of the working environment on employee productivity within a company, in particular, in an office environment.
The topic of how a workplace affects an employee's productivity needs to be addressed in its entirety. Many academics have debated and researched this for a very long time. This study intends to critically analyze the practical results by performing empirical qualitative research in the form of surveys (questionnaires) with the adopted business, within or connected to the work environment category, even though there is still no specific measurement for employee productivity globally. Work environment A working environment is comprised of elements such as social aspects and physical conditions where a person does their job.
The workplace environment has a great impact on the outcome or the productivity of the employee as well as social exchange relationships within an organization., (2011) indicated that the work environment can be distinguished into two conditions which are physical conditions and social-organizational conditions. Moreover, (Haynes, 2008) proposed that there are two components when discussing the office environment which is the physical and behavioral environment. Furthermore, context is the second and last factor within the working environment, affecting employee productivity deeply that consists of two conditions which are physical and social working. To be more specific, the physical workplace factor is a vital part of 4 choosing a company to work with and is mostly the first factor to be considered by people looking for jobs.2 Definition of work environment According to Raziq and Maulabakhsh (1995), a job's many facets, including how it is carried out and completed, the tasks involved, training, control over one's duties at work, a sense of achievements from one's work, diversity in jobs, and the intrinsic value of a task, are all part of the workplace environment.1 Physical Components of Work Environment A Danish study suggested that an organization might improve the physical characteristics of its workplace, which might have a positive impact on the organization's productivity(Buhai, Cottini, & Nielseny, 2008).
As stated by Stallworth and Kleiner (1996), to improve efficiency and pleasure, an organization's physical architecture is increasingly planned around the demands of its employees. Statt (1994) asserts that technology, such as computers and other devices, along with standard furniture and design, dominates the physical features of the modern office. To attain high levels of staff efficiency, organizations must ensure that the physical environment satisfies organizational needs for permitting contact and privacy, formality and informality, functionality, and cross- disciplinarity. In light of the foregoing, it is conceivable to use the physical environment as a tool to enhance both business performance (Mohr, 1996) and employee well-being (Huang, Robertson, and Chang, 2004).
Better dedication and productivity are produced when employees have access to equipment and suitable facilities. Poor and outdated equipment and unfavorable working conditions have a negative effect on employee commitment, intention to remain with the company, 5 perceptions of pay equity, and job productivity, according to research (Weiss, 1999; Wise, Darling- Hammond, and Berry, 1987) (Bockerman and Ilmakunnas, 2006). Furthermore, as proposed by Massoudi and Hamdi (2017) people started to look deeper into the physical working environment such as temperature, lighting, heavy lifting, and noise. It can be seen that there is a rising awareness of job seekers or employees on finding suitable physical conditions which will benefit them and perhaps the company’s output as well.2 Temperature Employers should maintain a comfortable temperature for their staff.
Although many individuals have their own tastes in hot and cold weather, a poor work environment can have a detrimental impact on employees' performance. When giving employees outside work, employers need to take into account how much time they will spend in the sun, rain, or snow. Enough precautions must be in place to limit the harmful effects of working under difficult situations.3 Lighting People may have to strain their eyes to see items if there is insufficient lighting, which might result in eye fatigue. This is especially important for those who often utilize computers for work-related tasks.
When seeing contrasts between dark and light areas on a computer screen, people may have headaches. Businesses may improve poor lighting by adding light diffusers and covering windows with drapes.4 Heavy lifting The risk of injury increases with repeated heavy lifting. Correct lifting procedures must be employed. Bursitis and herniated spinal discs are only two of the illnesses that can be brought on by improper 6 lifting technique.
Employers have access to equipment and supplies that make lifting objects easier. The detrimental impacts of this physical work environment component can be lessened when employees are appropriately trained.5 Noise Employees may experience stress and exhaustion as a result of increased noise levels at work. Carpeting is suggested as a way to reduce noise in a space. In an office, hard surfaces function as sound reflectors and increase the volume of anything impacting them.
Office equipment may also make a lot of noise.