MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF ECONOMICS GRADUATION THESIS TOPIC: ACCOMPLISHMENT OF MANPOWER VIETNAM COMPANY LIMITED’S RECRUITMENT PROCESS AT INTEL PRODUCTS VIETNAM PROJECT Student : Dang Thi Minh Nhat Student ID : 19124287 Year of admission : 2019 - 2023 Major : Industrial Management FE Supervisor : MBA. Le Thi Kim Khang Ho Chi Minh City, May 2023 COMPLIMENT FROM SUPERVISOR. Ho Chi Minh City, date. Supervisor i COMPLIMENTS FROM MEMBERS OF THE THESIS COMMITTEE.
Ho Chi Minh City, date. Thesis Committee ii ACKNOWLEDGMENT During the process of conducting my graduation paper, I received a huge amount of support from instructors, supervisors, members in the company, friends, and family. Firstly, I would like to thank the Ho Chi Minh City University of Technology and Education (HCMUTE) professors in general and the Faculty of Economics (FE) professors in particular for imparting knowledge and providing me with an internship opportunity at Manpower Company Limited. Secondly, I would like to express my gratitude to MBA.
Le Thi Kim Khang - a lecturer at the Faculty of Economics, who took the time to guide, motivate, and support me throughout my internship and the process of conducting my graduation thesis. Thirdly, my heartfelt thanks would go to all the members of Manpower Company Limited at Intel Products Vietnam Project, who created many conditions for me to study and develop myself. My appreciation also extends to Ms. Pham Thi Nhu Quynh – Project Recruiter, a professional, kind, and compassionate instructor willing to share all her knowledge, skills and experience with me.
In addition to Ms. Le Thi Xuan Dieu – Project Recruitment Executive for creating favorable conditions for me to deeply participate in the recruitment process and have the opportunity to interact and collide with real work. Finally, I would want to thank my family and friends for their consistent support and encouragement. Due to limited internship time as well as immaturity in experience, I also encountered some difficulties in the research process, so the report will inevitably have errors and omissions.
I would like to sincerely thank the comments from the teachers so that I have more foundations to edit and complete the graduation paper. Sincerely, HCM City, date. Student Dang Thi Minh Nhat iii LIST OF ABBREVIATIONS Ordinal number Abbreviation Original 1 AF Application Form 2 C&B Compensation and Benefit 3 Co.,Ltd Company Limited 4 CV Curriculum Vitae 5 DT Department Trainer 6 EHS Environment Health Safety 7 FE Faculty of Economic 8 HCMUTE Ho Chi Minh City University of Technology and Education 9 HR Human Resources 10 MT Manufacture Technician 11 QA Quality Assurance 12 RPO Recruitment Process Outsourcing 13 SAP System Application Programming 14 SHTP Saigon High Tech Park 15 WWID World Wide Identification iv LIST OF TABLES Table 1.1: Business results from Manpower's labor outsourcing service at Intel project .1: Number of Manpower employees at Intel Products Vietnam project.2: Changes in human resources in the period of 2019-2022.3: Recruitment results of Manpower company at Intel Products Vietnam project in the period of 2019 – 2022.4: Recruitment sources of new hires at the project in the period of 2019 – 2022 37 Table 3.5: Age of new hires at the project in the period of 2019 – 2022.6: Gender of new hires at the project in the period of 2019 – 2022.7: Academic level of new hires at the project in the period of 2019 – 2022.8: Statistics on the number of new hires of all sources in the period of 2019-2022. 45 v LIST OF FIGURES Figure 1.1: Organizational chart of Manpower company at Intel Products Vietnam project .1: Flowchart of HR Selection.2: Flowchart of the recruitment process .1: Chart of the number of Manpower project staff in the period of 2019 – 2022 21 Figure 3.2: Chart of the project’s human resource changes in the period of 2019 – 2022 .3: Email of recruiting internal Medical Staff .4: Company recruitment poster on Facebook .5: Company recruitment poster on Facebook .6: Flowchart of recruitment procedure system .7: Process of the phone screen .8: Flowchart of face to face interview process for candidates .9: Chart of project’s recruitment sources of new hires in the period of 2019 – 2022 .10: Chart of project’s age of new hires in the period of 2019 – 2022 .11: Chart of project’s gender of new hires in the period of 2019 – 2022 .12: Chart of project’s academic level structure of new hires in the period of 2019 – 2022.
42 vi TABLE OF CONTENTS COMPLIMENT FROM SUPERVISOR. i COMPLIMENTS FROM MEMBERS. ii OF THE THESIS COMMITTEE.iii LIST OF ABBREVIATIONS. iv LIST OF TABLES.
v LIST OF FIGURES. Aims of the Study. Object and scope of the Study.1 Object of the Study.2 Scope of the Study. Design of the Study.
3 CHAPTER 1: OVERVIEW INTRODUCTION OF MANPOWER VIETNAM COMPANY LIMITED AND INTEL PRODUCTS VIETNAM PROJECT.1 Overview introduction about Manpower Vietnam Company Limited.1 Overview of the company.2 History of Formation and Development.3 Field of activity.2 Introduction of Intel Products Vietnam project.1 Overview of Project.2 Organizational structure and management apparatus.3 Manpower's business situation at Intel project.11 vii CHAPTER 2: THEORETICAL FOUNDATIONS .1General concepts of human resources and human resource management .3 Concepts refer to Labor Outsourcing Services .2 Recruitment sources and recruitment methods .1 Internal recruitment sources and methods .2 External recruitment sources and methods .4 Factors affecting to the recruitment process. 20 CHAPTER 3: RECRUITMENT STATUS OF MANPOWER VIETNAM COMPANY LIMITED AT INTEL PRODUCTS VIETNAM PROJECT .1 Changes in human resources between 2019 and 2022 .2 Basis for determining recruitment needs and recruitment principles of the project .1 Basis for determining recruitment needs .2 Recruitment principles of the project .3 Project employees recruitment sources .1 Internal recruitment sources .2 External recruitment sources .4 Project recruitment procedure .5 Recruitment results of Manpower company at Intel Products Vietnam project in the period of 2019 – 2022 .6 Evaluation of recruitment at the project .1 Factors affecting recruitment results. 45 CHAPTER4: SOME SOLUTIONS TO ACCOMPLISH THE RECRUITMENT PROCESS AT THE INTEL PRODUCTS VIETNAM PROJECT.1 Manpower's human resource development orientation in the Intel Products Vietnam project.2 Solutions to improve the recruitment process at the project.1 Expanding recruitment channels.2 Improving the process of receiving and following records.3 Improving the candidate screening and interview process.4 Reviewing and improving internal policies to enhance brand reputation.5 Training and improving professional skills of the Recruitment Staff. Rationale People are the element that constitutes the organization, operates the organization, and determines the success or failure of the organization, so if an enterprise wants to survive and develop well, the human factor must be taken as the core value.
Especially in the fierce competition of the market economy and the stronger development of science and technology, the selection of suitable human resources to assign the right jobs is also a matter of concern. Currently, many businesses are tending to use Labor Outsourcing Services to optimize flexibly in terms of costs. With this service, businesses can meet human demands from unskilled workers to managers, so that they can focus on production and business activities while the work is not delayed or interrupted. Manpower Vietnam Company Limited is a leading company in the field of human resource supply, carrying on the mission of ensuring benefits for clients, investors, and employees.
Intel Products Vietnam is a long-term partner of the company, the relationship is built on the reputation and quality of human resources, which is why Manpower is always the first choice of Intel whenever there is a need to outsource human resources. After an internship at Manpower Recruitment Department, I had a more intuitive view of the human resources industry in general and the recruitment field in particular. Through my observations and contributions to the recruitment process at Intel Products Vietnam Project, I realized that the recruitment process still has limitations that need to be improved. That is why I chose the topic "Accomplishment of Manpower Vietnam Company Limited’s recruitment process at Intel Products Vietnam project" as a research topic with the hope that it will bring in possible results and it is also a reliable source of documents for the company to refer in order to maximize the effectiveness of human resource management 2.
Aims of the Study • Analyze the current situation of personnel recruitment from 2019 to 2022 to get an overview of the effectiveness of the recruitment process through recruitment results. • Identify and analyze existing difficulties and limitations 1 • Propose some solutions to improve the quality and optimize the company's recruitment process for the future. Object and scope of the Study 3.1 Object of the Study The object of the research is the recruitment activities of Manpower Vietnam Co. at the Intel Products project from 2019 to 2022.2 Scope of the Study - About the content: The current situation of recruitment at Manpower Co.
at the Manpower project at Intel Products, achievements, limitations, and solutions to improve human resource recruitment at the company. - About time: Focus on researching the company's human resource recruitment from 2019 to 2022. - About space: Recruitment activities of Manpower Vietnam Co., Ltd at Intel Products factry. Research method I used the following research methods to complete this report: • Information collecting method: From actual experience at the company and direct participation in the recruitment process I am able to observe the actual recruitment process in the most specific way.
I also refer to knowledge from the Internet, textbooks, and books,. besides acquiring knowledge and experience from teachers and instructors. • Data processing method: After collecting information and data from the company, I will process the data to make them more intuitive. • Methods of analysis and synthesis: Analyze the current situation of recruitment and related issues at the company to evaluate the advantages and disadvantages based on the actual situation, hereby synthesizing and proposing appropriate improvement solutions.
Based on the actual data of the company over the years, I compared and contrasted with each other to know the volatility of the data as well as the company's recruitment situation 2 5. Design of the Study The structure of the graduation thesis consists of 4 chapters: • Chapter 1: Overview introduction of Manpower Vietnam Co., Ltd, and Intel Products Vietnam project. • Chapter 2: Theoretical Foundations. • Chapter 3: Recruitment status of Manpower Vietnam Company Limited at Intel Products Vietnam project.
• Chapter 4: Solutions to accomplish the recruitment process of Manpower company at Intel Products Vietnam project. 3 CHAPTER 1: OVERVIEW INTRODUCTION OF MANPOWER VIETNAM COMPANY LIMITED AND INTEL PRODUCTS VIETNAM PROJECT 1.1 Overview introduction about Manpower Vietnam Company Limited 1.1 Overview of the company Manpower is a member of ManpowerGroup - the largest global recruitment and HR consulting group with nearly 4000 offices in 80 countries and territories. With more than 70 years of experience, Manpower has always been at the forefront of recruiting, sourcing, and managing human resources in the world, ManpowerGroup's clients include 400,000 businesses in many fields, industries, and sizes. In Vietnam, Manpower Vietnam Co.
was established in 2008, with a head office located in Hanoi and a branch in Ho Chi Minh City.2 History of Formation and Development Established in 2008, Manpower Vietnam Co. is the first 100% foreign-invested company in the resource consulting market in Vietnam with diverse creative recruitment and headhunting services for clients. Manpower’s clients are businesses of all sizes from a few dozen members to thousands of members. Besides, Manpower helps thousands of businesses succeed in their jobs and in an increasingly competitive business environment.
Manpower Vietnam aims to create comprehensive values and help clients to thrive in the ever-changing business environment. Manpower upholds the value of people, knowledge, and innovation. In both work and life, the company always believes and supports its employees to the best of their abilities, always appreciates individual contributions to the organization, and always has worthy rewards to encourage its employees.