UBND TỈNH ĐỒNG THÁP TRƯỜNG CAO ĐẲNG CỘNG ĐỒNG ĐỒNG THÁP KHOA KINH TẾ XÃ HỘI & NHÂN VĂN TÀI LIỆU TỐNG HỢP HỌC PHẦN BUSINESS ENGLISH (DÙNG CHO SINH VIÊN NGÀNH CAO ĐẲNG QUẢN TRỊ KINH DOANH VÀ CAO ĐẲNG KẾ TOÁN) Võ Thị Anh Thư Đồng Tháp, 2017 ( Lưu hành nội bộ) UBND TỈNH ĐỒNG THÁP TRƯỜNG CAO ĐẲNG CỘNG ĐỒNG ĐỒNG THÁP KHOA KINH TẾ XÃ HỘI & NHÂN VĂN TÀI LIỆU TỐNG HỢP HỌC PHẦN BUSINESS ENGLISH (DÙNG CHO SINH VIÊN NGÀNH CAO ĐẲNG QUẢN TRỊ KINH DOANH VÀ CAO ĐẲNG KẾ TOÁN) (SỐ TÍN CHỈ: 2; GIỜ LÝ THUYẾT: 20, Thực hành: 16, Kiểm tra: 4) Võ Thị Anh Thư Đồng Tháp, 2017 ( Lưu hành nội bộ) CONTENTS Preface. iii UNIT 1 INTRODUCTION. 9 UNIT 2 WORKPLACE PROBLEMS. 61 UNIT 7 SELLING ONLINES.
120 Preface Business English is an elementary level business English course for students of business English. It has been developed in association with the Financial Times, one of the leading sources of business information in the world. It consisted of 8 selected units from Market Leader: Elementary and Pre-Intermediate Business English Course Books (New Edition) by Falvey, D. It is based on topics of great interest to everyone involved in interactional business.
If you are a student of business, the course will help you develop the communication skills you need to succeed in business and will enlarge your knowledge of the business world. The course will also greatly improve your ability to communicate in English in a wide range of business situations. Everyone studying this course will become more fluent and confident in using the language of business and should increase their career prospects. There are 7 main sections in each unit which are shown as follows.
Starting –up You are offered a variety of interesting activities in which you discuss the topic of the unit and exchange ideas about it. Vocabulary You will learn important new words and phrases that you can use when carrying out the tasks in the unit. You are also encouraged to use a good dictionary to help increase your vocabulary. Reading You will read adapted articles on a variety of topics from the Financial Times and other newspapers.
You will develop your reading skills and learn essential business vocabulary. You will be able to discuss the ideas and issues in the articles. Listening You will hear interviews with businesspeople. You will develop listening skills such as listening for information and note-taking.
Language focus This section focuses on common problem areas at elementary level. You will become more accurate in your use of language. This section also provides you with a review of key grammar items. Skills You will develop essential business communication skills such as making presentations, taking part in meetings, negotiating, telephoning, and using English in social situations.
Each Skills section contains a Useful language box, which provides you with language you need to carry out the realistic business tasks in the book. Case Study The case studies are linked to the business topics of each unit. They are based on realistic business problems or situations and allow you to use the language and communication skills you have developed while working through the unit. They give you opportunities to practice your speaking skills in realistic business situations.
Also, each case study ends with a writing task. Iv UNIT 1 INTRODUCTIONS Objectives: By the end of the unit, students will be able to use useful language for business communication such as greetings, introducing themselves and others, asking about business, replying, offering a drink, etc.; and write a short informal email to a boss. Work in pairs. Complete the sentences with words from the box.
There are two you do not need. from I’m my name’s she you 1. Emma Scheneider, from Habermos in Hamburg. ____________________ name’s Shi Jiabao.
My ____________________ Akim, by the way. How do you do. I’m Nuria Sosa, ____________________ RTA Seguros. Now listen to these four business people introducing themselves.
Check your answers to Exercise A. Then match the speakers (1-4) below to their business cards (A-D). A B ASTENA Consulting Group Habermos GmbH Emma Schneider Steintwiete 47 Akim Anyukov Product Manager 20459 Hamburg Germany Accountant Tel: +49 (0) 40-56 91 65 56 Fax: +49(0) 40-56 91 65 66 PO Box 103 Tel: (812) 2275-5626 Mobile: +49(0)177-7469436 C D Shi Jiabao RTA Seguros S. Nuria Sosa Senior Manager 88 Xue Yuan Road, Hangzhou Ayacucho (B1765ETL) Recoleta Zhejiang Province, P.
China 310012 Buenos Aires, Argentina +(5411)4625-1796 Tel: (0086-571) 2152433 Email: sosa@rtas.ar Email: jia@mail. Talk about yourself. Listen to these letters and practice saying them. Listen and write the words that are spelled.
Work in pairs. Spell the names of some people. Student A: See below. Student B: Turn to page 86 Student A Spell the first names and surnames of these people for your partner.
Our Accounts Manager is Li Hai. That’s L-I and then H-A-I. Our new Sales Assistant is Ana Torres. That’s A-N-A, and then Torres T-O- double R-E-S.
The Human Resources Manager is Tom Sims. That’s T-O-M, and then Sims S-I-M-S. Now listen to your partner and write down the first names and surnames of three other people. Complete the chart of countries and nationalities.
Use the words from the box. Add other countries and nationalities. Brazilian Polish Germany Kuwaiti French Oman Italian Spain Russia Turkey Japanese Swedish China Greece British American Country Nationality Country Nationality - an - ish Brazil Brazilian Poland _______________ Germany German _______________ Spanish Italy _______________ Sweden _______________ _______________ Russian _______________ Turkish - ese others Japan _______________ France _______________ _______________ Chinese _______________ Greek -i the UK _______________ Kuwait _______________ the USA _______________ _______________ Omani B. Listen and check your answers to Exercise A.
Work in pairs. Ask and answer the questions about the nationality of the companies. Student A: Turn to page 86 Student B: Turn to page 94 A Is Sony Japanese? B Yes, it is. B Is Givenchy Swedish? A No, it isn’t.
Sony Givenchy Volvo Zara Gucci Aeroflot Siemens McDonald’s Olympic Airways D. Think of three companies you know. Give their nationalities. READING Describing people A.
Read this article. Then complete the chart below. Meet Jeffrey Immelt Jerrey Immelt is Chairman and CEO of General Electric Co. GE is a 128-year-old company in Connecticut, USA.
It operates in more than 100 countries and employs more than 320,000 people worldwide. Immelt is 51 and is a very rich man. He is married, and his wife’s name is Andrea. They have one daughter.
Her name is Sarah, she is 20 years old. ‘My wife and my daughter are great,’ Immelt says. ‘It’s a pity we’re not together more often.’ He’s away on business more than 50% of his time, and he tries to meet customers about a week a month. ‘Life is never boring,’ he says.
‘No two days are the same.’ He usually gets up at 5:30 in the morning and works out for about an hour. ‘Exercise is important, but my real hobby is golf,’ he says. ‘I’m not great at golf, but I enjoy it. And I like to read, especially when I’m on the move.’ He likes biographies, business books and fiction, and reads about 50 books a year.
He also likes 1970s rock music. Jeffrey Immelt Age 51 Family Job Hobbies and interests B. Decide whether these statements are true or false. ______ Jeffrey Immelt is President of General Electric.
______ General Electric is a global company. ______ Immelt is married with two children. ______ All days are different for Immelt. ______ He is away more than half of his time.
______ He is not very good at golf. ______ Immelt is not interested in exercise. ______ All his books are about business. Work in pairs.
Write five questions about Jeffrey Immelt and General Electric. For example: - Is Immelt rich? - Where is GE? Now work with a different partner, close your books and ask each other your questions. See who can remember the most answers! 1. LANGUAGE FOCUS to be a/an with jobs; wh- questions to be We often use the verb to be to describe people.
Jeffrey Immelt is Chairman of GE. He is American. He is married. Complete the information about Ingrid with shorts forms of the verb to be.
My name ________ (1) Ingrid. I ________ (5) married with two children. They ________ (6) both in high school. Their school ________ (7) near my office.
My husband ________ (8) an engineer. We ________ (9) interested in travel and the cinema. My sister ________ (10) an accountant. Listen and check your answers.
Complete this chart about yourself. Then introduce yourself to a partner. Now write a paragraph about your partner. Use the text of Exercise A as a model.
My partner’s name is … E. Complete these sentences with negative forms of to be. I’m Russian, but ___________________ from Moscow. They’re Japanese, but ___________________ from Tokyo.
He’s German, but ___________________ from Munich. I’m in sales, but ___________________ the manager. You’re in Poland, but ___________________ in Warsaw. Her name is Sophia, but ___________________ Italian.
Match the questions and answers about Sergio. Are you Spanish? a) No, I’m a Financial Analyst. Are you a Sales Manager? b) No, she’s Polish. Are you married? c) No, I’m Italian.
Is your wife a manager? d) No, she’s a lawyer. Is she Italian? e) Yes, I am. That’s a picture of my wife. Work in pairs.
Ask and answer questions from Exercise A about Ingrid. A: Is Ingrid French? B: No, she isn’t. a/an with jobs; wh- questions We use a before words beginning with a consonant sound (e.): a receptionist We use an before words beginning with a vowel sound (e.): an astronaut We do not use a or an with plural nouns: They are architects. We use question words such as what, who and where to ask for information: What’s your job? - I’m a lawyer.) What’s your wife’s job? - She’s an engineer.
Who’s your boss? - Julio Cordon. Where are you from? - I’m Russian./ Where’s he from? - He’s Spanish. Write the correct article (a/an) for each job. trainee accountant executive optician lawyer analyst director architect manager consultant engineer doctor pilot office worker cashier receptionist technician telephone operator sales assistant (PA) B.
Work in pairs. Talk about your job and the jobs of your family and friends. My husband / wife / partner is a doctor. My brother is an engineer.
My sister is a housewife. My friend is an architect. LISTENING Talking about yourself 1. People are talking about their jobs.
Listen and complete this chart. Pierre Olga Anna 1 What is his/ her job? an architect an engineer 2 Where is he/ she from? Switzerland 3 Where is his/ her Zurich Poznan office? 4 Who is his/ her boss? Eugenia 1. SKILLS Introducing yourself and others A. Listen to three conversations.
Decide whether these statements are true or false? Conversation 1 1. ________ true Patrick Keller is a Sales Assistant. ________ Diana Vincent is a Sales Manager. ________ Hiroshi Ito is Mayumi Nita’s assistant.
________ Dan Marshall is in Finance. ________ Jimmy is pleased to meet Dave. ________ Business is good. Listen again and complete these conversations.
Use words from the Useful language box below. From conversation 1 A: Hello. ___________ (2) the new Sales I’m Assistant. ___________ (3) to meet you.
From conversation 2 A: Good morning. My ___________ (4) Hiroshi Ito. ___________ (5) is Mayumi Nitta, my assistant. B: Nice to ___________ (6) you both.
I’m Dan Marshall from Marketing. From conversation 3 A: Hello, Jimmy. A: ___________ (7) to see you again. ___________ ___________ (8)? A: Not too good.
B: Oh, really? Sorry to hear that. What’s the problem? C. Work in pairs. Practice conversations like those in Exercise B.
Use phrases from the Useful language box. Useful language Introducing people Greetings I’m … Pleased to meet you.