MASTER THESIS OF MPPM IMPROVING THE QUALITY OF HUMAN RESOURCE AT THE OFFICE OF THE PROVINCIAL PEOPLE’S COMMITTEE OF HOA BINH Bui Đức Hình Chu Văn Thắng Supervisor: Prof. Lars — Torsten Eriksson PhD Local Supervisor: Dr. Nguyen Ngoc Thang Class: MPPM - Intake 6 — Group 10 Ha Noi, May — 2013 Thesis: Invroving the quality of human resources at the office of the provincial People's Committee of Hoa Binh ACKNOWLEDGEMENTS We sincerely thank Dr. Nguyen Ngoc Thang, Prof.
Lars Torsten Erikssm and teachers who were dedicated to teach us knowledge. who did not regret tme and effort to guide us. help us and correct the thesis draft together with us in th: implementation and completion of this thesis. Ve also sincerely thank lectures of training department in the master progran in public management at the University of Economics and Business - Vietnan National University, Hanoi and Uppsala University — Sweden facilitated and hebed us during the time of studying and researching at the university.
Tie research team also thanks Administration — Organization Department at the Offce of the Provincial People’s Committee of Phu Tho, leaders of the Office of the 'rovincial People’s Committee of Hoa Binh, staffs of Administration — Organiation Department at the Office of the Provincial People’s Committee of Hoa Bah as well as volunteers who coordinated and helped us in the process of researci. collection of information and date for the thesis. We sincerely thank the civil affairs committee of the class who took care, encourged and supported us. This thesis will be not completed well without the civil afairs committee of the class’s enthusiastic support.
we respectfully give thanks to the leaders and colleagues in the agencyind families of members of the group who created favorable conditions of time, material and spirit for us as well as always encouraged us to complete the thesis. Group 10 - MPPM Intake 6 May 2013 “Authors: tii Đức Hinh and Chu Văn Thắng - MPPM Intake 6 Thesis: Imprving the quality of human resources at the office of the provincial People’s Committee of Hoa Binh ABSTRACT Tith: “Jmproving the quality of human resource at the office of the proincial People’s Committee of Hoa Bình `. Levl: Thesis of Master program in public management Autors: Bùi Đức Hinh and Chu Van Thang (Group 10 - class: MPPM Intake 6) Suprvisors: - Prof. Lars-Torsten Eriksson PhD; Dr.
Sven - Erik Svard PHD - Dr. Nguyén Ngoc Thang PhD Dat when the thesis is presented: 17th, May 2013 Resarch objectives: Thi: topic focuses on determining the current status of the quality of human reources at the office of the provincial People’s Committee of Hoa Binh; detrmine causes of the restrictions on the quality of human resources in the unit; Finc out effective ways and solutions to improve the quality of human resource t the office of the provincial People’s Committee in order to meet well worlrequirements. Resarch methodology: In the research process, author group has used SWOT aalysis method and quantitative research methods combined with qualitativ methods. The ollection of data, analysis and reporting are done through: - Uing the statistics: The research team used statistical data in the documeni and reports of the agency to serve to analyze, compare the fluctuations and chanes in the quantity and quality of human resources in the units researche during the years of the research period.
- Da collection by questionnaire: For update information in question time, provide mch quantitative information, help research team assess the situation reflected 1 the organization through thought. perception, attitude, desire. of Individua in the organization. Authors: Bubtec Hinh and Chu Van Thắng - MPPM Intake 6 Thesis: Improving the quality of human resources at the office of the provincial People's Committee of Hoa Binh - Data collection by deep interviews for some staffs working personnel in the organization: For more detailed and specific information related to the research content of the topic such as the recruitment forms, the treatment policies for employees.
- Direct observation method: The research team used this method to capture additional information relating to the work attitude, work time, habits during the working hours of staff in the organization related to the quality of work. Results and conclusions: The research result of the topic is expressed in the chapters: - Chapter I. The basic issues of human resources and the quality of human resources: This chapter systemarises theoretical basis related to the research topic, including the concepts of human resources, the quality of human resources; the evaluation criteria; the management factors affecting the quality of human resources such as: job analysis, manpower recruitment, training and development of human resources, the compensation for employees. Research methodology: This chapter identifies the research object and the research scope of the topic, defines the research theoretical models, the methods 0° data collection and research methods applied in the topic.
Curent situation of human resources at the Office of the Provincial People's Conmittee of Hoa Binh: This chapter focuses on analysis and evaluation of the quantity and quality of human resources in the unit; description and analysis of the real activities of human resource management in the agency and its impact on the quality of human resources. Som: suggestions aimed at improving the quality of human resources at the office cf the provincial People's Committee of Hoa Binh: This chapter offers some suggestions around the activities of the human resources management to improv: and enhance the quality of personnel and employees ‘such as the recruitment of human resources, solutions on the layout of human resources, solutions on he training and development of human resources, the itreatment policies. /Authors: Bùi Đức Hinh and Chuan Thắng - MPPM Intake6 - hesis: Improving the quality of human resources at the office of the provincial People's Committee of Hoa Binh - Conclusion: By researching the topic, we found that: In order to improve tie quality of human resources in any organization, it is necessary to have the iiterest and understanding of leadership for the personnel management; all contents of the human resources management from staff recruitment, training to saff rotation must be applied methodologically and flexibly in order to have the saffs and employees who are qualified, skilled, experienced and enthusiastic vork, work efficiently, meet job requirements of the organization. One of the inportant factors that decide the quality of human resources within the qganization, our team found through the surveys and directly interview at the (ffice of the provincial of People’s Committee of Hoa Binh is the working evironment of staff.
The working environment here includes not only the tngible physical elements such as office, machines and equipment for the work. but also friendly and open relations between staff and leadership; the eivironment for every staff and employee to promote forte points, confirm tiemselves in the collective; the environment to train, develop skills, accumulate experience toward the higher positions, be more respected and further contribute tt the organization in particular and the society in general. Suggestions for future research: In order to complete further the topic, authors would like to offer some oientations to continue to research the topics such as analyze deeply factors afecting the quality of human resources at the unit: inputs of human resources, ficilities and working conditions, the leadership of head of the organization, cipacity and prestige of the leader, the psychology of employees, the brain drain fom the state agencies. Besides a number of directions to further research the topic mentioned aove, on a larger scale, the topic can be developed and researched the office of tle people's Committee of provinces in the Northwest of Vietnam to see the boader issues, to find out the factors creating advantages or causing difficulties fir improving the quality of human resources for the Northwest of Vietnam.
Snce then, identify synchronize strategic solutions for all the region so that the qiality of human resources in the provinces of the Northwest is increasingly Athors: Bui Đức Hinh and Chu Văn Thắng - MPPM Intake 6 Thesis: lmproving the quality of human resources at the office of the provincial People’s Committee of Hoa Binh imprevec, and foreign and domestic talent are attracted to work in this region in order to promote potential and strength of the provinces in the Northwest and contrbute positively to Vietnam’s socio-economic development in the sustainable way. Contribution of the thesis: The thesis provides further a scientific basis, making reference to the personnel management at the Office of the provincial Peopk's Committee: The thesis can be also the basis so that the head of the agency consider and decide the construction and promulgation of the regulations on the management of human resources at the unit, which is both scientific and associated with the working practices to help improve the quality of human resources and improve the quality of the work at the unit. Through the authors” the process of survey, interview and implementation of tthe thesis and through the research content of the thesis, the staffs and officers at tthe Office of the provincial People's Committee of Hoa Binh have the opportunity tto receive additionally information about the personnel management, to exchange, self-aware, self-assess on the quality of labor, the level of dedication, work of tthemselves, from there change individual behavior and make the quality of Imanpower in the unit better. The results of the thesis research may be the reference so that the state Imanagenent agencies in localties review, modify and innovate leadership styles of agencies and units, encourage cadres, officials and civil servants to learn and train actively, improve their qualifications, professional competences, enhance the quality of work at the agency.
Keywords: Quality, manpower, qualifications, training, working environnent. Authors: Bij Đức Hinh and Chu Van Thắng - MPPM Intake 6 Thess: Improving the quality of human resources at the office of the provincial People's Committee of Hoa Binh TABLE OF CONTENTS Pages ACKNOWLEDGEMENTS ABSTRACT LIST OF FIGURES AND CHARTS LIST OF TABLES ABBREVIATION IPREA MBLE.- 5G 5-5 HH TH THỌ TH Họ Họ HH 0010001000000 1 Chapter I. INTRODUCTION sissscsssrcssassasscassssscsssassacscssasascwsssspesacsseaasasavinsesqaoseassasescesasaas 3 LAL CONTEXD Lí vo. RESEARCH QUESTIONS sisssscesessesssssnsssensssossesssscncnassssssessssessasssessssssssevesserasveesee 5 1.3, RESEARCH OBJECTIVES wcssoosrersevseressvscsseneossnersonssnenserenvonsensnssncerssoosenssonsonsnesn 5 Chapter II.
FRAME OF REFERENCE.FUNDAMENTAL ISSUES ON HUMAN RESOURCES AND QUALITY OF HUMAN RESOURCES. nh ưng mg 6 2. Human resources and human resources managemenI(. Quality of human, F€SOUFC‹‹‹.
Factors affecting the quality of human resource from the human FESOUFCE I1AñAØ€IN€TIÍ. RESEARCH THEORETICAL MODEL. 5-5-5 << =<=ssese<seses 12 Chaper III. RESEARCH METHODOLOGY AND DATA COLLECTION.
RESEARCH OBJECTS AND SCOPE. Research ODj OCHS.s- <5 < si nung 14 32:1, Research method ology. Data collection metho. PRACTICAL DATA AND DATA ANALYSIS .1, HUMAN RESOURCE STRATEGY.2, HUMAN RESOURCE PLANNING.
Identifying manpower demann.-<- <5 << si HH ng me 19 4.TRAINING AND IMPROVING PERSONNE.-- 5-5-5 =s<e 26 Authors Bùi Đức Hinh and Chu Văn Thắng — MPPM Intake 6 Thesis: Improving the quality of human resources at the office of the provincial People’s Committee of Hoa Binh 4. EVALUATION ON THE IMPLEMENTATION OF WORK. IMPLEMENTATION OF POLICIES FOR STAFFS AND EMPLOYEES 33 4.1:, SA TY ssieeersniiaiiEETET111215036š01314. Welfare, reward and iueenitives EkzSG.
LIMITATIONS ON HUMAN RESOURCES QUALITY AT THE OFFICE OF THE PROVINCIAL PEOPLE’S COMMITTEE OF HOA BINH. 5< Ă Ăn HH HH me 36 4. HH Họ HH HH Họ HH 10 0ø 38 Chapter V. COMMENTS AND CONCLUSIONS.
SOME SUGGESTIONS TO IMPROVE THE QUALITY OF HUMAN RESOURCES AT THE OFFICE OF PPC OF HOA BINH.1 Human resources F€CTUIÏẨI€TIÍ. Solution to arrange human F€SOUIFCC.3 Solutions of training and developing human resources. Treatment DOÌÏCÌÏ S.2 CONCLUSION saecreoeeennerrndonaalisisasoatcdsicslivalsisgauiägsggsgsgkoksasz3868554g5g8862g428.s SUGGESTION FOR FUTURE RESEARCH.4 CONTRIBUTION OF THE THESIS. 5-5-5 5 5< 5< << se se se 44 LIST OF REFERENCE.
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