NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES DEPARTMENT OF BUSINESS ENGLISH VU LAM TUNG A STUDY ON INTERNAL FACTORS AFFECTING Hanoi, February 2023 NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES DEPARTMENT OF BUSINESS ENGLISH VU LAM TUNG COMPANY IN HAI PHONG Instructor: Ass. Pham Thi Thanh Thuy Hanoi, February 2023 Vũ Lam Tùng — 11195639 — Business English ACKNOWLEDGEMENT Besides my own efforts, I received support and attention from many unions, individuals, and teachers inside and outside the school while I was a student at the National Economics University as well as while I was writing my graduation thesis. First of all, I want to thank all the teachers who have enthusiastically taught me knowledge and experience over the past four years. I would particularly like to express my sincere gratitude to Ass.
Pham Thi Thanh Thuy, who actively guided and helped me during the internship and thesis writing process with responsibility and excitement. Finally, I would like to thank all my colleagues in Hong Bang investment joint-stock company for their assistance and their advice. Vũ Lam Tùng — 11195639 — Business English EXECUTIVE SUMMARY The primary goal of doing this research was to delve deeply into the internal factors that are associated with operational efficiency at Hong Bang Joint-stock Company. Some existing literature was analyzed and reviewed in order to highlight some of the important concerns explored in this study.
The investigation was handled deductively and quantitatively, with questionnaires used to perform a survey. Results revealed the operational efficiency of Hong Bang Investment Joint Stock Company can be improved by focusing on four factors: training transfer skill, management skill, working environment, and technology. In conclusion, results of the survey are discussed in an attempt to suggest some recommendations on the enhancement of operational efficiency at Hong Bang Joint-stock Company. il Vũ Lam Tùng — 11195639 — Business English TABLE OF CONTENTS EXECUTIVE SUMMARYY.
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-G- 5 5< vn HH HH HH hà 13 3.2 Internal factors affecting operational efficiency .ø 19 CHAP IV: INTERNAL FACTORS AFFECTING TO OPERATIONAL EFFICIENCY OF A JOINT STOCK COMPANY IN HAI PHONG. Internal factors affecting the operational efficiency of Hong Bang investment jOint-StOcK COMPANY .2 Employees’ opinion on the Company’s Management skills .3 Employees’ opinion on the Company’s Working environment. Discussion Of the Study .scsssscsssssssssscssssscsssccsssscsssssssssssssecssssesenes 28 CHAPTER V: CONCLUSIONN. Recommendation for Hong Bang companyy.
Summa ry Of fINCING .9089000886 060 31 iv Vũ Lam Tùng — 11195639 — Business English LIST OF TABLES Table 1. Basic information about HB company.1: Respondents’ Demographic Information Summary.2: Mean Scores for Var1abÏ€S.3: Mean Scores for Training Transfer skills variables.4: Mean Scores for Management skills variables .5: Mean Scores for Working environment variables.6: Mean Scores for Technology variables .-----<-«<<<+ 27 Vũ Lam Tùng — 11195639 — Business English LIST OF FIGURES Figure 2.1: Organizational Structure of Hong Bang join stock Company .1 : Research mO(delL. -- --- «+ xxx vn ng trệt 20 VI Vũ Lam Tùng — 11195639 — Business English CHAPTER I: INTRODUCTION 1. Rationale According to Brian Levy (1993), businesses must constantly increase the effectiveness of their operations in order to thrive and grow.
Business performance is the comparison of the costs incurred to achieve the results obtained in the production and business processes. These quantities are impacted by a wide range of variables at various levels, which has an impact on the enterprise's financial performance. Additionally, businesses need to plan out, manage, and run their operations with accurate strategies and decisions. As a result, it is essential to thoroughly and methodically research the variables influencing an increase in an enterprise's business efficiency.
The operational effectiveness with which the business is run has a significant impact on its success. The amount of clients a company has reached with a given amount of resources, the number of loans it has made, or the number of training courses it has offered are all examples of how operational efficiency is determined. Other examples include the organization's ability to achieve repayment and delinquency rates through its monitoring operations, as well as the number of clients who have received services from it. The success and sustainability of small and medium-sized businesses depend on operational effectiveness.
Though it does have a greater effect on the small business sector, it should be noted that this increased efficiency does not, by itself, support the expansion of small businesses. Organizational efficiency indicators should make it clear if fixed or indirect costs are taken into account when calculating costs. When a small business is making sales and cutting costs, it is said to be operating efficiently. At this point, sales volumes are growing at the lowest possible cost.
This is a crucial realization for small businesses because it shows that they can last for a very long time without collapsing. There are many different operational and development modes used by small and medium-sized businesses. Research objectives The study's primary objective is to determine the internal factors affecting the business at the Hong Bang Investment Joint-stock company. The research would look into the existing scenario in HB Company then decide and analyze the Vũ Lam Tùng — 11195639 — Business English issue that the project is experiencing.
So, several suggestions would be made in order to improve the business efficiency of HB company. (1) Evaluate the organizational structure of Hong Bang Investment Joint Stock Company. (2) Examine the human resources management in Hong Bang Investment Joint Stock Company. (3) Investigate the working environment of Hong Bang Investment Joint Stock Company.
(4) Investigate the use of technology and IT systems in Hong Bang Investment Joint Stock Company. (5) Analyze the impact of internal factors on operational efficiency of Hong Bang Investment Joint Stock Company. Research questions: In order to accomplish the objectives mentioned above, the research is conducted to find out the answers to the following research questions: Question 1: What are some internal factors affecting operational efficiency in Hong Bang Investment Joint Stock Company? Question 2: What solutions should be done to improve Operational Efficiency in the company? 1. Research scope Geographical scope: Hong Bang Investment Joint-stock company in Haiphong.
Time scope: Data were collected from the survey responses of employees at : Hong Bang Investment Joint-stock company in Haiphong in 2023. Research Design The study used a descriptive survey research approach to investigate the internal factors affecting operational efficiency in Hong Bang Investment Joint Stock Company. A descriptive survey, according to Orodho (2003), is a method for gathering data through interviews or the distribution of a questionnaire to a sample of people. This method helped the researcher gather crucial data on the Vũ Lam Tùng — 11195639 — Business English state of the phenomenon and, when feasible, draw general conclusions from the facts obtained.
The descriptive survey allowed the researcher to gather and present data in a systematic manner in order to investigate the factors affecting operational efficiency in Hong Bang Investment Joint Stock Company. Research Instruments Questionnaires were used as the research tool for gathering data. The three- part questionnaire, which was divided in accordance with the study's objectives, was distributed using the drop-and-pick method. The questionnaire was chosen for data collection because it offers significant administrative advantages, including the ability to provide an equal stimulus to potentially large numbers of people at once and facilitate the easy collection of data (Borg & Gall, 1989).
Arcording to Gay (1982) respondents can express their opinions and offer suggestions by answering questionnaires. All internal factors were measured by using a five-point Likert scale ranging from | ("Totally disagree") to 5 ("Totally agree"). Scale 5: Totally agree/ Very high Scale 4: Agree/ High Scale 3: No comment/ Normal Scale 2: Disagree/ Low Scale 1: Totally disagree / Very low 1. Data Collection Procedure In order for the survey and information gathering process to take place most effectively, the author was instructed by the instructor on data collection method.
Step 1: Using Google Form to design the survey questionnaire and thank you notes for employees of Hong Bang Company Step 2: Send the questions to employees Step 3: Follow up: Politely send emails to remind/ thank the employees for having responded to the survey Step 4: Collect the answered questionnaire; for those who do not answer the questionnaire, the author may consult with them 1:1 Vũ Lam Tùng — 11195639 — Business English The data was collected from 35 employees who are currently working in Hong Bang investment joint stock company. Descriptive statistic The statistical package for social science computer program was used for the final analysis (SPSS version 17). Data gathered from a sample will be described using frequencies (percentages, proportions), descriptive statistics (the mean, median, percentages, and standard deviation), and frequency distributions. The results were displayed as tables and pie charts.
Testing the scale’s reliability The reliability of a scale or measure was tested by using the Cronbach's Alpha test. This test measures the reliability of a measure by assessing the internal consistency of the items on a scale. The author does this by measuring the average correlation among the items in the scale. The higher the Cronbach's Alpha, the more reliable the measure is: 0.6 and higher: acceptable 0.8 to 1: very good In SPSS, the Cronbach's Alpha test can be conducted by first selecting the descriptive statistics option from the analyze menu.
Then, select the Reliability Analysis option. Finally, enter the items on the measure in the Items box and select the Cronbach's Alpha option in the Statistics box. SPSS will then calculate the Cronbach's Alpha for the measure and output a table providing the results. Research structure The research comprises of five main chapters: Chapter 1: Introduction The research will begin with a review of the literature relevant to the topic, focusing on the factors that impact operational efficiency in organizations Chapter 2: Introduction of the company This chapter aims to provide general and exclusive information of the Hong Bang investment Joint-stock Company including its history of development, business 4 Vũ Lam Tùng — 11195639 — Business English characteristics, organizational structure.
These precious data will help the author analyze and compose the following parts of the research. Chapter 3: Theoretical framework This chapter presents both theoretical and empirical literature review in regard to internal factors affecting operation efficiency of an entrepreneur. Chapter 4: Findings and discussion This study sought to determine internal factors affecting operation efficiency of Hong Bang investment joint-stock company in Hai Phong. The study sought to investigate the effects of Technology, Working environment, Training and Business management skills on operational efficiency of Hong Bang company.
The findings are presented in tables. Chapter 5: Recommendations Vũ Lam Tùng — 11195639 — Business English CHAPTER II: INTRODUCTION OF HONG BANG INVESTMENT JOINT STOCK COMPANY This chapter aims to provide general and exclusive information of the Hong Bang investment Joint-stock Company including its history of development, business characteristics, organizational structure. These precious data will help the author analyze and compose the following parts of the research. Company profile In brief, according to the website of HB company, general information about HB Company is listed as following.
Basic information about HB company Company English Name Hong Bang Investment Joint-Stock Company Company Vietnamese Công ty Cô phan dau tư Hong Bang Name Abbreviation Name HongBang.