LOI CAM DOAN Toi xin cam doan luan van “Nang cao site canh tranh san pham mu bao hiem Protec cua Cdng ty TNHH Thiet bi va San pham An toan Viet Nam tai thi truang Viet Nam” la ket qua cua qua trinh hoc tap, nghien cuu khoa hoc doc lap, nghiem tuc. Cac so lieu trong luan van co nguon goc ro rang, dang tin cay va dupe xu ly khach quan, trung thirc. Cac giai phap neu trong luan van dirqc rut ra tir nhtrng co so ly luan va qua trinh nghien cuu thuc tien. HaNoi,ngay thang nam2011 Hoc vien Nguyen Bach Yen LOI CAM 0N De hoan thanh ban luan van nay, em xin chan thanh cam on su huong dan tan tinh cua TS.
Ta Loi trong suot qua trinh viet va hoan thanh luan van. Em xin bay to long biet on tdi cac thay co giao trong Hoi dong Khoa hoc Truong Dai hoc Kinh te Quoc dan, Khoa Thuong mai va Kinh te Quoc te, Vien dao tao Sau dai hoc, Truong Dai hoc Kinh te Quoc dan da tao dieu kien va giup da em hoan thanh luan van nay. HaNoi,ngay thang nam2011 Hoc vien Nguyen Bach Yen MUC • LUC • DANH MUC CHLf VIET TAT DANH MUC BANG BIEU VA HINH VE TOM TAT LUAN VAN MO DAU. - 1 - CHUONG 1: LY LUAN CHUNG VE SUC CANH TRANH VA NANG CAO SlTC CANH TRANH CUA HANG HOA MU BAO HIEM.1 Ly luan chung ve sire canh tranh cua hang hoa mu bao hiem.1 Khai niem sure canh tranh hang hoa mu bao hiem.2 Phan biet sue canh tranh cua hang hoa mu bao hiem va sue canh tranh cua doanh nghiep san xuat mu bao hiem.2 Ly luan chung ve nang cao sue canh tranh cua hang hoa mu bao hiem.1 Khai niem nang cao sue canh tranh hang hoa mu bao hiem.2 Cac dac diem cua cong ty san xuat mu bao hiem trong viec nang cao sue canh tranh cua hang hoa mu bao hiem.3 Cac chi tieu danh gia nang cao sue canh tranh cua hang hoa mu bao hiem.4 Cac cong cu nang cao sue canh tranh cua hang hoa mu bao hiem.5 Van dung phan tfch SWOT trong viec nang cao sue canh tranh hang hoa mu bao hiem.6 Su can thiet phai nang cao sue canh tranh cua hang hoa doi vdi doanh nghiep san xuat mu bao hiem.3 Mot so kinh nghiem trong viec nang cao sue canh tranh hang hoa cua cac doanh nghiep san xuat mu bao hiem.
- 25 - CHUONG 2: THUC TRANG NANG CAO SUC CANH TRANH SAN PHAM MU BAO HIEM PROTEC CUA CONG TY TNHH THIET BI VA SAN PHAM AN TOAN VIET NAM TAI THI TRlTONG VIET NAM.1 Dac diem cua cong ty trong viec nang cao sue canh tranh mu bao hiem Protec tai thi truong VN.1 Gioi thieu chung ve Cong ty TNHH Thiet bi va San pham An toan Viet Nam. Dac diem cua cong ty trong viec nang cao sue canh tranh mu bao hiem Protec tai thi truung Viet Nam.2 Thye trang nang cao sire canh tranh san pham mu bao hiem Protec cua cong ty TNHH thiet bi va San pham an toan Viet Nam tai thi trirdng Viet Nam giai doan 2007 - 2011.1 Ket qua kinh doanh cua cong ty giai doan tu nam 2007 den thang 11/2011 .2 Cac cong cu nang cao sue canh tranh san pham mu bao hiem Protec giai doan 2007 - 2011.3 Cac bien phap nang cao sue canh tranh san pham mu bao hiem Protec da ap dung trong giai doan 2007 - 2011 .4 Cac chi tieu danh gia nang cao sue canh tranh san pham mu bao hiem Protec giai doan 2007 - 2011 .5 Ket qua nang cao sue canh tranh sue san pham mu bao hiem Protec giai doan 2007 - 2011.6 Van dung phan tich SWOT trong viec nang cao sure canh tranh san pham mu bao hiem Protec tai thi truung VN giai doan 2007 - 2011.3 Danh gia hoat dong nang cao sue canh tranh san pham mu bao hiem Protec cua cong ty TNHH thiet bi va San pham an toan Viet Nam giai doan 2007-2011.1 Nhung mat dat duuc trong viec nang cao sue canh tranh san pham mu bao hiem Protec cua cong ty.2 Nhung ton tai trong viec nang cao sue canh tranh san pham mu bao hiem Protec cua cong ty.3 Nguyen nhan cua nhung van de edn ton tai. - 82 - CHUONG 3: GIAI PHAP NANG CAO SUC CANH TRANH SAN PHAM MU BAO HIEM PROTEC CUA CONG TY TNHH THIET BI VA SAN PHAM AN TOAN VIET NAM TAI THI TRUONG VIET NAM DEN NAM 2020.1 Xu huong phat trien thi truong mu bao hiem d' Viet Nam den nam 2020 - 86 - 3.2 Dinh huong nang cao sue canh tranh san pham mu bao hiem Protec tren thi trudng Viet Nam den nam 2020.3 Giai phap nang cao sue canh tranh san pham mu bao hiem Protec cua Cong ty TNHH Thiet bi va San pham an toan Viet Nam den nam 2020.1 Xay dung bo tieu chi danh gia sue canh tranh san pham mu bao hiem- 89 - 3.2 Xay dung kenh thu thap thong tin va phan tich sue canh tranh cua san pham mu bao hiem tren thi truong:.3 Xay dung lai chinh sach gia cho phu hop vdi thi truong.4 Dau tu vao hoat dong phat trien san pham.5 Dang ky kieu dang cong nghiep, bao ho quyen so htru tri tue.6 Doi moi cong nghe, su dung cong nghe mod vao san xuat.7 Giai phap mo rong quy mo san xuat thong qua hop dong hop tac kinh doanh vdi cac cong ty, to chuc khac.4 Kien nghi doi vdi cac co' quan chuc nang. -108- DANH MUC TAI LIEU THAM KHAO.
- 110- DANH MUC CHIT VIET TAT Tidng Viet Chfr viet tat Nghia day du CN Cong nghiep CP Cd phan DN Doanh nghiep DT Doanh thu DHKTQD Dai hoc Kinh te Quoc dan DVT Don vi tinh HC-NS Hanh chinh - Nhan sir KD Kinh doanh KV Khu virc MBH Mu bao hiem NTD Ngubi tieu dung NXB Nha xuat ban QCVN Quy chuan Viet Nam SP San pham TB Trung binh TGD Tong giam doc TMCP Thuong mai co phan TNHH Trach nhiem h£ru han TP Truong phdng TR Trang Tieng Anh Nghia day du ChCf viet tat Tieng Anh Tieng Viet Quy phong chong Thuong vong AIPF Asia Injury Prevent Foudation Chau A EPS Expanded PolyStyrene Lop hap thu xung dong FDI Foreign Direct Investment Dau tu true tiep nude ngoai Military Joint Stock Comercial MB Ngan hang TMCP Quan doi Bank QC Quality Control Bo phan kiem tra chat luong Showroom Showroom Cua hang trung bay san pham Vietnam International Joint Ngan hang TMCP Quoc te Viet VIB Stock Comercial Bank Nam Vietnam Posts and Tap doan Buu chinh vien thong VNPT Telecommunications Viet Nam Corporation WEB Website Trang thong tin dien tu DANH MUC • BANG Co cau nguon von cong ty TNHH Thiet bi va San pham an 21 toan Viet Nam giai doan 2007 - 2011 Ycu can ve tuyen dung cua cong ty TNHH 'Thiet bi va san 36 pham An Toan Viet Nam tai mot so vi tri Bao cao ket qua kinh doanh giai doan 2007 — 11/2011 39 Bang gia mu bao hiem Protec qua cac nam 44 Tong hop nhan su Cong ty TNHH Thiet bi va San pham an 58 toan VN tai thoi diem thang 11 nam 2011 Thi phan mot so loai mu bao hiem co chat luong tai thi 60 truOng Viet Nam nam 2007 - 2010 San luong mu bao hiem cung hug ra thi truong cua mot so 61 hang mu tai VN tu thang 1 den thang 11 nam 2011 Gia mot so loai mu bao hiem trcn thi truong tai thoi diem 64 Thang 11/2011 Ket qua tham dd y kien khach hang ve mu bao hiem Protec 67 thang 06/2011 Phan cap suc canh tranh theo yeu to thuong hieu 71 Ket qua khao sat danh gia cua khach hang ve qua tang cua 73 ngan hang TMCP Quan Hoi Thang 09/2011 Phan tich suc canh tranh mu bao hiem Protec theo mo hinh 76 SWOT giai doan 2007 - 2011 Co' cau dan so theo nhom tuoi qua cac thoi ky 87 Tieu chi danh gia suc canh tranh san pham mu-bao hiem 90 Cach tinh diem cho tung tieu chi danh gia suc canh tranh 91 san pham mu bao hiem Ket qua danh gia suc canh tranh mot so hang mu trcn thi 92 truong Viet Nam giai doan 2007 - 201 1 DANH MUC HINH Hinh 1.1: Mh hmh SWOT 21 So do to chuc Cong ty TNHH Thiet bi va San pham an Hinh 2.1: 29 loan VN Hinh 2.2: Keh quo kmh doanh giai doan 2007 - 11/^011 41 So luong mu bao hiem Protec tieu thu tu nam 2007 - Hinh 2.4: Bo sun tap mu bao hiem Proeco thang 11/2011 48 Hinh 2.5: Kenh phnn phoi mu bao hiem Protec 50 Thi phan usong doi mot so loai mu bao hiem tren thi Hinh 2.6: 62 truong 11 thang nam 2011 TRUONG DAI HOC KINH Qu6c DAN --------- —x—- —--------- NGUYEN BACH • YEN NANG CAO SliTC CANH TRANH SAN PHAM MU BAO HIEM PROTEC CUA CONG TY TNHH THIET Bl VA SAN PHAM AN TOAN VIET NAM TAI THl TRUONG VIET NAM Chuyen nganh: Quan tri kinh doanh (Quan tri Kinh doanh Quoc te) TOM TAT LUAN VAN THAC SY • • HA NOI - 2011 i TOM TAT LUAN VAN MO DAU 1. I inh cap thiet cua de tai Trong nhung nam qua, Viet Nam dugc biet den nhu mot dia diem hap dan ve thu hut von dau tu true tiep nunc ngoai. Cac to chuc, tap doan quoc te quan tarn tdi Viet Nam bdi mot thi truong tiem nang rong Ion, mot che do dau tu thong thoang, chi phi nhan cong va san xuat thap, con ngudi can cu lao dong. Dieu do da co anh huong Ion den viec thay doi cof cau kinh te cung phuong thuc kinh doanh cua cac doanh nghiep tren thi truong Viet Nam, ma dac biet la cac doanh nghiep co von dau tu trong nude.
Su gia nhap cua cac doanh nghiep nude ngoai da lam cho moi truong canh tranh trong nude ngay cang trd nen gay gat, no buoc cac doanh nghiep phai thay doi each thuc kinh doanh cua minh. Dac biet la viec nang cao sue canh tranh cho hang hoa da dugc xac dinh nhu mot van de song con trong doanh nghiep. Dugc thanh lap vao nam 2001, Cong ty TNHH Thiet bi va San pham an toan Viet Nam do Quy phong chong thuong vong Chau A (Asia Injury Prevent Foudation - AIPF) - Mot to chuc cua Hoa ky dau tu tai Viet Nam vdi linh vuc chinh la san xuat va kinh doanh mat hang mu bao hiem mang nhan hieu Protec. Den nay Protec da trd thanh mot trong nhung san pham Mu bao hiem co thuong hieu dugc nhieu ngudi tieu dung biet den tai thi trudng Viet Nam.
La mot doanh nghiep nude ngoai, khi tham nhap vao thi trudng Viet Nam Cong ty da gap rat nhieu kho khan do su khac biet ve van hoa, tham my, thoi quen tieu dung dac biet la trong nganh hang mu bao hiem.