A X X ZN TRUONG DAI HOC KINH TE QUOC DAN * * * DAI HOC K. THONG TIN THU'VIEN PHONG LUAN AN - TV LIEU DOAN MY BINH XAY DUNG VA THUC HIEN CHIEN LUOC THI TRUONG • • • • • A z x r, r TAI CONG TY CO PHAN CHVNG KHOAN MB Chuyen nganh: Quan tri kinh doanh thu’O’ng mai LUAN VAN THAC SY QUAN TRI KINH DOANH NGUO’I HUONG DAN KHOA HOC: PGS. NGUYEN XUAN QUANG VdH. 990$ Ha Noi, Nam 2014 l If LO’I CAM DOAN Tac gia xin cam doan luan van nay la do tn ban than thue hien va khong sao ehep cac cong trinh nghien cuu cua ngudi khac de lam san pham cua rieng mlnh.
Cac thong tin thu cap su dung trong luan an la co nguon goc va duoc trich dan ro rang. Tac gia hoan toan chiu trach nhiem ve tinh xac thuc va nguyen ban cua luan van. Tac gia Doan My Binh LOI CAM ON De hoan thanh chuang trinh cao hoc va viet luan van nay, tac gia da nhan duoc sir hurcmg dan, giup da va gop y nhiet tinh cua quy thay co Truong Dai hoc Kinh te quoc dan Ha Noi. Trude het, tac gia xin chan thanh cam an den quy thay co Truong Dai hoc Kinh te quoc dan Ha Noi, dac biet la nhung thay co da tan tinh day bao cho toi sudt thdi gian hoc tap tai trudng.
Toi xin gui lai biet an sau sac den PGS. Nguyen Xuan Quang da danh rat nhieu thdi gian va tarn huyet hudng dan nghien cuu va giup do toi hoan thanh luan van tot nghiep. Nhan day, toi xin chan thanh cam on quy thay cd trong Vien Thuang mai va Kinh te quoc te, Vien Dao tao sau dai hoc, Trudng Dai hoc Kinh te quoc dan Ha Noi da tao dieu kien de toi hoc tap va hoan thanh tot khoa hoc. Mac du toi da cd nhieu cd gang hoan thien luan van bang tat ca su nhiet tinh va nang luc cua minh, tuy nhien khong the tranh khoi nhung thieu sot, toi rat mong nhat dune nhung dong gop quy bau cua quy thay cd va cac ban.
Tac gia Doan My Binh DANH MUC CAC TT VIET TAT 1. Tieng Viet stt Chu* viet tat Nghia day du 1 PGD Phong Giao dich 2 SGDCK So Giao dich chung khoan 3 TGD Tong Giam doc 4 TTCK Thi truong chung khoan 5 UBCKNN Uy ban Chung khoan Nha nuoc 2. Tieng Anh stt Chu viet tat Nghia day du tieng Anh Nghia day du tieng Viet 1 EFE External Factor Evaluation Phan tich cac yeu to ben ngoai doanh nghiep 2 IE Internal-External Ma tran danh gia cac yeu to ben trong va ben ngoai 3 IFE Internal Factor Evaluation Phan tich cac yeu to ben trong doanh nghiep 4 M&A Mergers and acquisitions Mua ban sap nhap 5 MBS MB Securities Chung khoan MB 6 QSPM Quantitative Strategic Ma tran lua chon chien luoc co the Planning Matrix dinh luong MUC • LUC • Trang LOI CAM DOAN LOI CAM ON DANH MUC CAC CHC VIET TAT MUC LUC DANH MUC CAC BANG, HINH VE, SO DO TOM TAT KET QUA NGHIEN CUU LUAN VAN i MO DAU 1 CHUONG 1: CO SO LY LUAN XAY DUNG VA THUC HIEN CHIEN LUOC • THI• TRUONG CUA CONG TY CHUNG KHOAN. Tong quan ve chien luoc thi truing cua cong ty chumg Iclioiin.
Thi trudng cua cong ty chung khoan. Mot so chien luoc thi trudng va quan tri chien luoc dudi goc do tiep can nghien cuu thi trudng cua cong ty chung khoan. Cac noi dung co ban ve hoat dong xay dung chien luro’c thi trudng cua cong ty chung khoan. Phan tich moi trudng kinh doanh tren thi trudng tac dong den thi trudng cua cong ty chung khoan.
Phan tich cac yeu to tiem nang cua cong ty chung khoan trong dinh vi, duy tri va phat trien thi trurrng. Phan doan thi trudng va lua chon thi trudng muc tieu. Xay dung cac phuong an chien luoc thi ti^i^u'nni. Lua chon chien luoc thi tiuu'mng.
Nhung noi dung co ban to chuc thuc hien chien luoc thi trud’ng cua cong ty chung khoan. Tiep nhan va kiem soat cac nguon luc duoc phan phoi de thuc hien chien luoc thi trudng. De xuat va thuc thi cac chinh sach nham thuc hien chien luoc thi trudng. Thiet lap, thong bao va trien khai thuc hien cac ke hoach ve thi truOTig.
Danh gia, dieu chinh ke hoach, chien luge thi truong. Cac luc luong anh huong den xay dung va thuc hien chien luoc thi truong cua cong ty chung khoan. Anh huong cua nha quan tri cap cao. Anh huong cua doi ngu nhung nguoi lao dong tai doanh nghiep.
Anh huong t£r phia khach hang.4 Anh huong t£r phia xa hoi. 34 CHUONG 2: THUC TRANG XAY DUNG VA THLC HIEN CHIEN LUOC THI TRUING CUA CONG TY CO PHAN CHUNG KHOAN MB. Dac diem va ket qua hoat dong kinh doanh cua Cong ty co phan chung khoan MB. Dac diem cua Cong ty cO phan chung khoan MB.
Ket qua hoat dong kinh doanh cua cong ty giai doan 2008 - 2013. Phan tich thuc trang xay dung va thuc hien chien luoc thi truong cua Cong ty. Phan doan thi truong muc tieu va ket qua kinh doanh tren cac doan thi truong muc tieu. Cong tac du bao thi truong.
Tinh hinh xay dung va phe duyet cac muc tieu thitruong. Lap ke hoach cong viec va trien khai thuc hien ke hoach. Danh gia, dieu chinh chien luoc thi truong. Danh gia thuc trang xay dung va thuc hien chien luoc thi truong cua Cong ty co phan chung khoan MB.
Cac thanh tuu dat duoc. Cac diem han che va nguyen nhan. 72 CHUONG 3: GIAI PHAP CO BAN HOAN THIEN CONG TAC XAY DUNG • VA TH lC • HIEN • CHIEN LUOC • THI• TRUONG CUA CONG 75 TY CO PHAN CHUNG KHOAN MB. Xu huong phat trien thi truong chung khoan Viet Nam den nam 2020.
Phuong huang phat trien kinh doanh den va dinh huong hoan thien cong tac xay dung va thuc hien chien luoc thi truong cua Cong ty co phan chung khoan MB. Cac giai phap hoan thien cong tac xay dung chien luoc thi truong. Xay dung va ban hanh quy trinh quan tri chien luge thi truong. Su dung mo hinh ma tran EFE va IFE trong viec luong hoa anh huong cua moi truong kinh doanh den thi truong cua Cong ty.
Ap dung cac mo hinh ma tran chien luoc de dinh huong va lua chon chien luoc thi truong. Hinh thanh cac muc tieu va giai phap thuc hien chien luoc thi truong. Cac giai phap hoan thien cong tac thuc hien chien luoc thi truong. Dieu chinh bieu mau ke hoach trien khai thuc hien chien luoc thi truong.
Xay dung che do bao cao thuc hien chien luoc thi truong. Quy dinh thoi han xay dung va dieu chinh cac chinh sach ho tro thuc hien chien luoc thi truong. Nang cao trinh do can bo nhan vien thuc thi chien luoc thi truong 95 3. Dieu kien thuc hien giai phap.
Dieu kien doi voi Tap doan MB. Dieu kien dOi voi UBCKNN. 98 KET LU AN. CAC CONG TRINH KHOA HOC CUA TAC GIA.
101 TAI LIEU THAM KHAO. 102 PHU LUC DANH MUC CAC BANG, HINH VE, SO DO Trang Bang 1.1: Noi dung va phuong phap xay dung chien luoc thi trudng. Ma tran phan khuc thi trudng.3: Ma tran IE.4: Ma tran md rong san pham/thi trudng.5: Ma tran lua chon chien luoc co the dinh luioig.1: So luong nhan su tai cac don vi thdi diem 31/12/2013.2: Sd luong nhan su tai cac Chi nhanh/Phong giao dich thdi diem 31/12/2013.3: So luong diem giao dich tu 2008- 2013.4: Cac doan thi trudng muc tieu cua MBS nam 2012-2013. Dieu chinh san pham tu nam 2008 den nam 2013.
Dieu chinh cac doan thi trudng tu nam 2008 den nam 2013. Cac noi dung du bao thi trudng cua MBS. Ket qua thuc hien muc tieu thi trudng tu nam 2008 den nam 2013.9: Muc tieu thi trudng cu the tu nam 2008 den nam 2013.1: Mo ta quy trinh quan tri chien luoc thi trudng. Danh gia anh hudng cua cac yeu to moi trudng ben ngoai den thi trudng cua MBS (Chi tiet trong Phu luc 3).
Phan tich tiem nang cua Cong ty trong viec duy tri va phat trien thi trudng (Chi tiet trong Phu luc 4).4: Ma tran danh gia vi the chien luoc thi trudng.5: Ma tran md rong san pham thi trudng cua MBS.6: Ma tran lua chon chien luoc thi trudng co the dinhluong.7: Ke hoach trien khai thuc hien chien luoc thi trudng.8: Che do bao cao trien khai thuc hien chien luoc thi trudng.9: Thdi han khung toi da xay dung va dieu chinh chinh sach.1: Mo hinh quan tri chien luoc kinh doanh cua doanh nghiep thuong mai.1: So luong nhan su 2008-2013.2: Co cau diem giao dich theo khu vuc nam 2013.3: Ket qua kinh doanh nam 2008-2013.4 : Kha nang canh tranh cua dich vu so vdi doi thu.5: Nhom khach hang muc tieu MBS.6 : Ly do lua chon nhom khach hang muc tieu.7: So luong tai khoan mo mdi dich vu chung khoan.8: So luong tai khoan quan ly dich vu chung khoan.9: Thi phan dich vu chung khoan MBS tren thi truong chung khoan.10: Thi phan dich vu chung khoan tai cac doan thi truong.11: Phi moi gidi chung khoan.12: Ty trong giao dich dien tu/giao dich truyen thong.13: So luong hop dong ky mdi Dich vu Ngan hang dau tu.14: Phi tu van va phi thu xep thanh cong Dich vu ngan hang dau tu 59 Hinh 2.15 : Danh gia muc do phu hop giua muc tieu thi truong duoc phe duyet va nang luc don vi.16 : Danh gia muc do phu hop giua muc tieu thi truong va nguon luc duoc phan bo.17 : Danh gia muc do phu hop giua nang luc cua don vi va nguon luc duoc phan bo de thuc hien muc tieu thi truong.18 : Nguyen nhan trien khai ke hoach thi truong cham tien do 71 Hinh 3.1: Ke hoach kinh doanh 2014.2: Quy trinh quan tri chien luoc thi truong. So do to chuc Cong ty CP chung khoan MB nam 2012-2013 38. , Itf TRUONG DAI HOC KINH TE QUOC DAN * * * DOAN MY BINH XAY DUNG VA THUC HIEN CHIEN LUOC THI TRUONG • • • • • a x x r. r TAI CONG TY CO PHAN CHUNG KHOAN MB Chuyen nganh: Quan tri kinh doanh thinong mai TOM TAT LUAN • VAN THAC • SI Ha Noi, Nam 2014 i Trong moi trudng canh tranh ngay cang khoc liet, de ton tai va phat trien cac doanh nghiep se phai thuc hien moi bien phap, huy dong tot nhat moi tiem nang noi luc cua minh de khong ngung chiem linh va ma rong thi trudng, khdng bi loai bd, dao thai ra khdi thi trudng.
Dau la thi trudng muc tieu doanh nghiep can chinh phuc? Lam the nao de chiem linh thi trudng muc tieu? Lam the nao de md rong va phat trien thi trudng muc tieu tren co sd cac nguon luc han che cua doanh nghiep? Chien luoc thi trudng se tra ldi cac cau hdi nay cho doanh nghiep.