MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION GRADUATION THESIS INDUSTRIAL MANAGEMENT ENHANCE THE QUALITY OF PRINTING GOODS FROM FRAMAS VIETNAM'S PRINTING SUPPLIER: A CASE OF SPRAY PAINT TYPE LECTURER: TRAN THI TUYET PHUONG ,MA STUDENT: PHAM PHUONG QUYNH SKL012701 Ho Chi Minh City, May, 2024 MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY OF TECHNOLOGY AND EDUCATION FACULTY OF ECONOMIC GRADUATION THESIS THEME: ENHANCE THE QUALITY OF PRINTING GOODS FROM FRAMAS VIETNAM'S PRINTING SUPPLIER: A CASE OF SPRAY PAINT TYPE Student : Pham Phuong Quynh Student ID : 20124313 Intake : 2020 Major : Industrial Management Advisor : Tran Thi Tuyet Phuong, MA. Ho Chi Minh City, May 2024 COMMENTS OF ADVISOR. Ho Chi Minh City, … May 2024 Advisor i COMMENTS OF REVIEWER. Ho Chi Minh City, … May 2024 Reviewer ii ACKNOWLEDGEMENT Throughout the academic journey and training, the author is deeply grateful to the instructors at the Faculty of High-Quality Training in Industrial Management for generously sharing their invaluable practical expertise.
Their guidance has been instrumental in shaping the author's academic career and training, providing an opportunity to broaden horizons and explore diverse perspectives. A special thank you goes to Ms. Tran Thi Tuyet Phuong, a lecturer at the Faculty of Economics, Ho Chi Minh City University of Technology and Education, for her steadfast support, mentorship, and guidance throughout the process of creating this report. Her unwavering dedication has played a significant role in shaping the author's future direction.
During the execution of this report, the author would like to express sincere appreciation to the executive team of Framas Vietnam Co., the Quality Assurance Department, and the entire project team for their invaluable support and collaborative efforts. Their cooperative spirit and conducive work environment have facilitated the author's learning, enabled the expansion of knowledge, and provided invaluable hands- on experience within the company's production environment. Finally, the author extends heartfelt gratitude to the entire Quality Assurance department for their unwavering assistance, support, and provision of essential resources, which have been instrumental in completing tasks efficiently and producing the highest quality report possible. Ho Chi Minh City, 30th Apr 2024 Student name Quynh Pham Phuong Quynh iii LIST OF ABBREVIATION Abbreviation Explanation BOD Board of Director CNC Computer Numerical Control machine DEV Development ETD Estimated Time Delivery LTD.
Company Limited PRS Printing supplier PPIC Production Plan and Incoming Control QC Quality Control QA Quality Assurance RTD Requested Time Delivery T1/T2 Tier 1/Tier 2 SOP Standard Operating Procedure iv LIST OF FIGURES Figure 1. Framas Vietnam Company LTD. Vision of Framas Vietnam Company LTD. Mission statement of Framas Vietnam Co.
Heel Counter Product. Some Accessories Product. Organization chart of Framas Vietnam Co. Plastic injection machine.
Plastic injection molding. Raw materials for production. Plastic injection machine model. Product quantity between Printing suppliers and Framas in 2023 .13 Production process for Printing goods.
Example of Spray Paint printing type. Example of Cupic dipping printing type. Example of Optical Electroplating printing type. Example of Faux Chrome printing type.
Some symbols used in flowcharts. Example of Pareto chart. Example of Check sheet. Example of Fishbone chart.
Example of control chart. Example of Histogram chart. Example of Scatter chart. Illustration of Horenso method.
Defect and good ratio of Printing goods of Framas in 2023. Defect quantity & ratio of current printing types in 2023. Claim cost from Oct – Dec 2023 (Customer to Framas). Collaboration process for printing goods between Framas and Printing supplier.
Delay quantity from Printing supplier in 2023. Delay frequency of Printing supplier in 2023. Actual production situation of Spray Paint products from October – December 2023. Pareto chart illustrates the error ratio of Spray Paint products.
Quality report form for Printing supplier. Framas & Printing supplier framework criteria about Quality, Delivery Time & Cost. The audit process at Printing supplier’s factory. Printing SOP of Jaan Yih.
Printing SOP of Pai Fung. Printing SOP of Dai Loi Gia. New Printing SOP template for Printing supplier. Example of Employee Skill Assessment Template.
Delay frequency of Printing supplier in the first 3 months of 2024. Defect ratio of Spray Paint goods in the first 3 months of 2024. 80 vi LIST OF TABLES Table 1. Product quantity between Printing suppliers and Framas in 2023.
Quantity of incoming goods from Printing suppliers of Framas in 2023. Defect quantity & ratio of current printing types in 2023 (Unit: pcs). Claim cost from Oct – Dec 2023 (Customer to Framas). Delay quantity and delay days from Printing supplier of Framas in 2023 (Unit: pcs) .6 Actual production situation of Spray Paint products from October - December 2023 (Unit: pcs).
Table Spray paint goods errors in December 2023 (Unit: pcs). Level of reporting timeframe for Printing suppliers. Contact point and escalation path template. Explanation for Audit process at Printing supplier’s factory.
Example of level delay day to increase the internal audit frequency. Suggestion for using the new Printing SOP template. Criteria of defect ratio for Printing suppliers. Defect ratio target for 3 main errors in the next 6 months.
Defect ratio of Spray Paint goods in first 3 months of 2024. 80 vii TABLE OF CONTENTS COMMENTS OF ADVISOR. i COMMENTS OF REVIEWER. iii LIST OF ABBREVIATION.
iv LIST OF FIGURES. v LIST OF TABLES. vii TABLE OF CONTENTS. Reason for choosing the topic.
Research subject and scope. Structure of the graduation thesis. 3 CHAPTER 1: OVERVIEW OF FRAMAS VIETNAM CO. Introduction about Framas Vietnam Co.
General introduction to the company. History of formation and development of the Framas Vietnam. Vision and mission of the company. Fields of operation.
Main products and customers of the company. Introduction about Printing products and Printing suppliers of the Framas Vietnam. Printing suppliers of Framas Vietnam. Overall of the Production process for Printing goods at Framas.
Printing treatment overview. 17 CHAPTER 2: LITERATURE OVERVIEW. Basis concept of quality. Supplier Quality Management.
Some Quality control tools. Some methodology used in the thesis. Eight Disciplines (8D) methodology. 31 CHAPTER 3: THE CURRENT STATUS OF PRINTING GOODS FROM FRAMAS VIETNAM’S PRINTING SUPPLIER.
Current impact of Printing supplier performance on Framas. Roles and responsibilities of Framas and Printing supplier. Collaboration process for Printing goods. Role and Responsibilities.
Communication and coordination between Framas and Printing suppliers 41 3. Quality Inspection for products after printing treatment at Framas. Current status of quality of Spray Paint goods from Framas Vietnam’s Printing supplier. Common errors of Spray Paint goods.
Use statistical tools to assess the current status of quality of Spray Paint goods. 48 CHAPTER 4: PROPOSE SOLUTIONS TO IMPROVE QUALITY FOR PRINTING GOODS FROM FRAMAS VIETNAM’S PRINTING SUPPLIER. General assessment of current status of printing goods quality and efficiency of Framas’ Printing suppliers. Assign communication and responsibility guidelines for Printing Goods between Framas and Printing suppliers.
Conduct Audit process at Printing suppliers’ factory. Assign criteria of defect ratio and recommend solutions for Printing supplier to improve their Printing goods quality. Effectiveness of Implemented Solutions. Reason for choosing the topic Vietnam's deep integration into the global economy has attracted significant foreign direct investment since joining key economic organizations such as ASEAN in 1995 and APEC in 1998.
Despite this, challenges remain in labor skills and product quality, necessitating increased investment in quality management. As highlighted by Le Van Hoc and colleagues (2023), neighboring countries like Malaysia and Singapore are also prioritizing product quality to enhance competitiveness. Similarly, Pham Quan Vu Anh (2023) notes that Vietnam ranks second globally in footwear leather exports, with the industry playing a significant role in the country's GDP. Many footwear enterprises in Vietnam have decades of experience and are committed to improving product quality.
Framas, a major force in the leather footwear market, was founded in Binh Duong, Vietnam, in 2000. The company is German in origin. Framas is dedicated to enhancing product quality even in the face of catering to exacting customers like Adidas and Nike. Sports shoe bottoms come in a variety of sizes, colors, and styles among their wide range of products.
To stand out and attract more clients, Framas should leverage advanced paint products, enhancing its unique selling proposition. Maintaining top-notch paint quality is crucial for Framas to retain its competitive edge and enhance customer satisfaction. Nestled in the supply chain of well-known footwear companies like Puma and Adidas (Customer), Framas (T2) is caught up in a complicated dynamic where these brands have the authority to choose the Printing suppliers (T3). Regretfully, Framas is unable to select its own supplier because the customers have the power in this matter.
Nevertheless, the supplier's current performance is not sufficient. In this complex arrangement, Framas supplies unfinished goods to the Printing suppliers, who then apply printing and return the finished goods so Framas may distribute them to their clients. Framas and the supplier engage in a two-way transaction. In order to guarantee the intended result, Framas is therefore forced to regulate the process's quality.
Framas does not have its own quality control procedures for suppliers; instead, it is dependent on the standards set by the customers. Even if the Printing supplier is selected by 1 customers, Framas is still directly impacted by any performance issues. It is therefore imperative to improve the working relationship with the Printing suppliers. After getting the chance to work as a QA intern at Framas and learning about the manufacturing process and printing product manufacture, the author recognizes the importance of maintaining high product quality to stand out in the market and attract more customers, then decided to delve into the topic of "Improving the Quality of Printing Goods from the Printing Supplier of Framas Vietnam Co., LTD: A Case Study of Spray Paint Type".
This research aims to address the critical need for effective quality control at the Printing supplier, as this aspect is outsourced by Framas, thereby directly impacting the overall quality of its products. Research objectives General objectives: To analyze the current state of Spray Paint goods supplied by Framas’ Printing supplier, the collaboration between Framas and Printing suppliers, with the aim of identifying areas for improvement and enhancing organizational performance. Specific objectives: Introduce and assess the process between Framas and its printing suppliers for printing products, focusing on the case of Spray Paint printing type. Provide an overview of the current status of printing products, then identify and analyze any existing quality issues in the Spray Paint goods supplied by Framas’ Printing supplier.
Propose feasible solutions and strategies to address the identified quality issues and improve the overall quality of Spray Paint goods, also the efficiency of Framas Vietnam’s Printing suppliers. Research subject and scope Research subject: Quality of Spray Paint goods from printing supplier of Framas Vietnam Co. 2 Research scope: During October to December 2023, the thesis’ focus was on the Spray Paint production line at Framas Vietnam Co., Ltd, in conjunction with their Printing suppliers. Research methods Initial research: Conduct observations to understand various factors related to the production process within the factory, such as human resources, machinery, equipment, and raw materials.
Observation helps provide a more comprehensive and accurate insight into the actual issues existing in the production process. Through observation, ask interview questions to management, workers, and employees in the factory to obtain specific and accurate information. Statistical Method: Through the observation process, measure, record statistical data, and analyze the data collected by individuals. Use this information to evaluate the quality control activities in the Spray Paint production line.
