VIETNAM NATIONAL UNIVERSITY, HA NOI COLLEGE OF FOREIGN LANGUAGES. POST GRADUATE DEPARTMENT NGUYEN NITU TRANG: A VIETNAMESE - AUSTRALIAN CROSS — CULTURAL STUDY ON HIDING FEELINGS AT THE WORKPLACE, an “, 4 x “ À 4£ + ra (Nghiên cứu giao thoa văn hóa về cách che dau cam xtc nơi công sở của người Úc và người ViệU M.A MINOR THESIS FIELD: LINGUISTICS CODE: 602215 HA NOT, 2009 VIETNAM NATIONAL UNIVERSITY, IA NOT COLLEGE OF FOREIGN LANGUAGES POST GRADUATE DEPARTMENT NGITYEN NHU TRANG A VIETNAMESE — AUSTRALIAN CROSS — CULTURAL STUDY ON HIDING FEELINGS AT THE WORKPLACE, (Nghiên cứu giao thoa văn hóa về cách che đấu cảm xúc nơi công sở của người Úc và người Việt) MLA MINOR THESIS FIELD: LINGUISTICS CODE: 602215 SUPERVISOR: PHAN THI VAN QUYEN, MA TIA NOT, 2609 iv TABLE OF CONTENTS REGO comer em BAER “mm xi 7. ẽốẽẽẽố Se TAINS ii Abstract. e tit Table of content.
sấy List of tables Abbreviations and Conventions 0.22 vee oe —- PARTI: TNTRODUCTION.--------- It TRationiale: of the Std) socz; wsscsecnsswansimnexecesezec ši3töesefzisgtidBgabeaslangisosssalU 2. Aims and objectives of the study.Significance of the study:. The design of the study: 4 PART IL DEVELOPMENT .e-secscssesseeseeesessesseeseee 5 CHAPTER 1: LITERATURE REVIEW ‘ieee § 1. Factors affecting human communication.
Culture and Communication. ¿222cc nh non 9 1-4. Some factors such as interlocutor’s status, age, gender. affect the choice of hiding feeling strategies used by Australian and Vietnamese people.
Scope of the study. Hiding feelings is clearly essential in communication. And to achieve the best result, speaker usually makes use of both verbal and nonverbal cucs. However, in fact, there are a few nonverbal ous for hiding feclings: some usc eyes contacl, some use hands while many verbal cnes are available for people to hide their feelings.
These varhal cues are various and different depending on the cultures of communicators, their backgrounds ect. Therefore, in this thesis, we would like to focus mainly on verbal strategies. Hiding feclings takes place overywhere: in the family, al school, al the public places However, the author choose (a study hiding fedtings at the workplace becanse the world is now globalized, the workplace now is a multicultural place. Amid today’s heightened global tensions, success increasingly belongs to people who can work effectively across cultures and languages.
The author should think that the understanding of how Australian and Vietnamese people hide their feelings may be helpful for those working in multicultural environment. The rescarcher makes an investigation inlo how Vielnamese and Australian use the language lo bide their tue fectings al the workplace 1. Methodology ‘To achieve the aims and objectives mentioned above, the study compare and contrast the verbal strategies of hiding feelings of the two groups basing on the statistical and qualitative data collected fiom a survey questionnaire modified from the Discourse Completion Task developed by Bocbe ct al. The survey questionnaires arc given to 40 Vietnamese people who are working al.
offices in Hanoi and 40 Australian poople who are working in Australia. Besides, more information nooded for the study are gathered from researcher's observalion ‘To process the data, quantitative method, contrastive analysis methods are employed. Significance of the stun b. Some factors such as interlocutor’s status, age, gender.
affect the choice of hiding feeling strategies used by Australian and Vietnamese people. Scope of the study. Hiding feelings is clearly essential in communication. And to achieve the best result, speaker usually makes use of both verbal and nonverbal cucs.
However, in fact, there are a few nonverbal ous for hiding feclings: some usc eyes contacl, some use hands while many verbal cnes are available for people to hide their feelings. These varhal cues are various and different depending on the cultures of communicators, their backgrounds ect. Therefore, in this thesis, we would like to focus mainly on verbal strategies. Hiding feclings takes place overywhere: in the family, al school, al the public places However, the author choose (a study hiding fedtings at the workplace becanse the world is now globalized, the workplace now is a multicultural place.
Amid today’s heightened global tensions, success increasingly belongs to people who can work effectively across cultures and languages. The author should think that the understanding of how Australian and Vietnamese people hide their feelings may be helpful for those working in multicultural environment. The rescarcher makes an investigation inlo how Vielnamese and Australian use the language lo bide their tue fectings al the workplace 1. Methodology ‘To achieve the aims and objectives mentioned above, the study compare and contrast the verbal strategies of hiding feelings of the two groups basing on the statistical and qualitative data collected fiom a survey questionnaire modified from the Discourse Completion Task developed by Bocbe ct al.
The survey questionnaires arc given to 40 Vietnamese people who are working al. offices in Hanoi and 40 Australian poople who are working in Australia. Besides, more information nooded for the study are gathered from researcher's observalion ‘To process the data, quantitative method, contrastive analysis methods are employed. Significance of the stun vii ABBREVIATIONS AND CONVENTIONS DCT Discourse completion Task FTA Face threatening Act EFL English as a Forcign Language L2 Second language 5 Subject 1.
Notion of politeness. oe ee eee Heel 1. Notions of face and facework. Hiding feelings in social interaction.
⁄4ENGE242100559046 semzss CHAPTER I: METHODOLOGY # sưng 20 2. Data collection instrument. Questionnaire and Participanis. Administration of the Questionnaires.
22 eA REST Se CHAPTER 3: FINDINGS AND DISCUSSIONS. tiếu den gia šyiiä sói giai cao 24, 3. What are the influential factors on the choice of verbal strategies of hiding feelings in AustralianEnglish and Vietnamese?. How offen do Vietnamese and Australian people hide their feelings at the workplace? -28 3.
Whatare the verbal strategies of hiding feelings used by Australian and Vietnamese people? „29 33. Verbal strategies used by Australian and Vietnamese peopletohide the feelings. Use of strategies by Vietnamese participants in specific situations —-- 3.3 Use of strategies by Australian participants in specific situations =_ 35 3. PART III: CONCLUSION AND IMPLICATIONS.
Implication of the study TH ree ¬. Implications for intercultural communicators ỹ b & Al 2. Implications for EFL teachers.-:---::: sosaessnteseos/tl vii ABBREVIATIONS AND CONVENTIONS DCT Discourse completion Task FTA Face threatening Act EFL English as a Forcign Language L2 Second language 5 Subject vii ABBREVIATIONS AND CONVENTIONS DCT Discourse completion Task FTA Face threatening Act EFL English as a Forcign Language L2 Second language 5 Subject b. Some factors such as interlocutor’s status, age, gender.
affect the choice of hiding feeling strategies used by Australian and Vietnamese people. Scope of the study. Hiding feelings is clearly essential in communication. And to achieve the best result, speaker usually makes use of both verbal and nonverbal cucs.
However, in fact, there are a few nonverbal ous for hiding feclings: some usc eyes contacl, some use hands while many verbal cnes are available for people to hide their feelings. These varhal cues are various and different depending on the cultures of communicators, their backgrounds ect. Therefore, in this thesis, we would like to focus mainly on verbal strategies. Hiding feclings takes place overywhere: in the family, al school, al the public places However, the author choose (a study hiding fedtings at the workplace becanse the world is now globalized, the workplace now is a multicultural place.
Amid today’s heightened global tensions, success increasingly belongs to people who can work effectively across cultures and languages. The author should think that the understanding of how Australian and Vietnamese people hide their feelings may be helpful for those working in multicultural environment. The rescarcher makes an investigation inlo how Vielnamese and Australian use the language lo bide their tue fectings al the workplace 1. Methodology ‘To achieve the aims and objectives mentioned above, the study compare and contrast the verbal strategies of hiding feelings of the two groups basing on the statistical and qualitative data collected fiom a survey questionnaire modified from the Discourse Completion Task developed by Bocbe ct al.
The survey questionnaires arc given to 40 Vietnamese people who are working al. offices in Hanoi and 40 Australian poople who are working in Australia. Besides, more information nooded for the study are gathered from researcher's observalion ‘To process the data, quantitative method, contrastive analysis methods are employed. Significance of the stun LIST OF TABLES Table 1: Factors governing the choice of strategies in hiding feelings by Vietnamese people.
ch - 23 Table 2: Factors governing the choice ofhiding feelings strategies by Australian people. "¬ Tả 24 Table 3: Differences betwoon Anstralian and Vickmmese participants hiding feclings in spovific situations (by percentage) 16 Table 4: The frequency of hiding feelings by the two groups (by percentage). „28 Table 5: Differences between Australian and Vietnamese participants hiding feelings in specific situations (by percentage) 29 ‘Table 6; Strategies used by Australian and Vietnamese people to hide their feelings (by percentage) s ¬ 31 Table 7; Summary: Use of strategies by Vietnamese patlieipanfs. Use oÊstratcgics by Australian.
Limitations of the study and Recommendations for firture research 42 REFERENCES. LIST OF TABLES Table 1: Factors governing the choice of strategies in hiding feelings by Vietnamese people. ch - 23 Table 2: Factors governing the choice ofhiding feelings strategies by Australian people. "¬ Tả 24 Table 3: Differences betwoon Anstralian and Vickmmese participants hiding feclings in spovific situations (by percentage) 16 Table 4: The frequency of hiding feelings by the two groups (by percentage).
„28 Table 5: Differences between Australian and Vietnamese participants hiding feelings in specific situations (by percentage) 29 ‘Table 6; Strategies used by Australian and Vietnamese people to hide their feelings (by percentage) s ¬ 31 Table 7; Summary: Use of strategies by Vietnamese patlieipanfs. Use oÊstratcgics by Australian. Some factors such as interlocutor’s status, age, gender. affect the choice of hiding feeling strategies used by Australian and Vietnamese people.
Scope of the study. Hiding feelings is clearly essential in communication. And to achieve the best result, speaker usually makes use of both verbal and nonverbal cucs. However, in fact, there are a few nonverbal ous for hiding feclings: some usc eyes contacl, some use hands while many verbal cnes are available for people to hide their feelings.
These varhal cues are various and different depending on the cultures of communicators, their backgrounds ect. Therefore, in this thesis, we would like to focus mainly on verbal strategies. Hiding feclings takes place overywhere: in the family, al school, al the public places However, the author choose (a study hiding fedtings at the workplace becanse the world is now globalized, the workplace now is a multicultural place. Amid today’s heightened global tensions, success increasingly belongs to people who can work effectively across cultures and languages.
The author should think that the understanding of how Australian and Vietnamese people hide their feelings may be helpful for those working in multicultural environment. The rescarcher makes an investigation inlo how Vielnamese and Australian use the language lo bide their tue fectings al the workplace 1. Methodology ‘To achieve the aims and objectives mentioned above, the study compare and contrast the verbal strategies of hiding feelings of the two groups basing on the statistical and qualitative data collected fiom a survey questionnaire modified from the Discourse Completion Task developed by Bocbe ct al. The survey questionnaires arc given to 40 Vietnamese people who are working al.
offices in Hanoi and 40 Australian poople who are working in Australia. Besides, more information nooded for the study are gathered from researcher's observalion ‘To process the data, quantitative method, contrastive analysis methods are employed. Significance of the stun 1. Notion of politeness.
oe ee eee Heel 1. Notions of face and facework. Hiding feelings in social interaction. ⁄4ENGE242100559046 semzss CHAPTER I: METHODOLOGY # sưng 20 2.
Data collection instrument. Questionnaire and Participanis. Administration of the Questionnaires. 22 eA REST Se CHAPTER 3: FINDINGS AND DISCUSSIONS.
tiếu den gia šyiiä sói giai cao 24, 3.
