Lunghwa University of Science and Technology Graduate School of Department of Business Administration Thesis for a Master’s Degree A RESEARCH ON QUALITY OF POSTGRADUATE JOIN PROGRAMS AT INTERNATIONAL SCHOOL — VIETNAM NATIONAL UNIVERSITY Graduate Student: Nguyen Lam Chien Supervisor 1: Assoc. Chir-Ho Chang (LHU) Supervisor2: Dr. Pham Thi Lien (VNU-IS) Hanoi, 12/2017 Lunghwa University Master's Thesis A research on quality of postgraduate joint programs at Graduate School of ‘Student No: Nguyen Lam Chien International School - Vietnam National University Business and Management P1042232306 Lunghwa University of Science and Technology Graduate School of Business and Management Thesis for a Master’s Degree A RESEARCH ON QUALITY OF POSTGRADUATE JOIN PROGRAMS AT INTERNATIONAL SCHOOL — VIETNAM NATIONAL UNIVERSITY Graduate Student: Nguyen Lam Chien Supervisor 1: Dr. Pham Thi Lien Supervisor 2: Assoc.
Chir-Ho Chang 2017/12 4. Quality management and assurance. Quality management for postgraduate join programs at VNU-IS. Staif for postgraduate program: Lecturers for postgraduate programs 4.
Key features of VNU-IS’ approach to managing quality 431.2, Infrastructure for quality assurance and enlrancement 4. T 2 services quality of pinslgraduate join programs al VNU-E 441 Definc training services. 44,2 Introduction of VNU-IS 4. Evaluation and assessmen CHAPTER 5.
ANALYSIS AND RECOMMENDATIONS Analysis Recommendations. Yor Factor 1: [raining objectives and program. Factor 2: Teaching and Learning activitie: Factor 3: Facilities and Infrastructure. Factor 4: Training management.
Factor : General assessment and satisfaction. REFERENCES&6 APPENDICES 38 APPENDIX 1. APPENDIX 2 APPENDIX 3 Table of Contents List of Figures 3 FULL NAMES OF ACRONYMS. Ratonale of the thests.
Aims and targets of the research. Questions of the research. Tentative research methodologie: 1. Contributions of the thesis.
Structure of the thests. Scope of the research. Quality in general 2.1 Quality as exceptional or as excellenc 2.2 Quality as perfection or consistency.3 Quality as fitness far purpose. Quality in educatio: 2.
The elements of quality culture. Service quality Models for Measuring Service Quality 222. Quality measurements and some modes.3, Factors influence to training service quality CHAPTER 3, RESEACRH MODEL AND METHODOLOGIES. A training quality model.
Questions for the rescarch and assumption: 3. Development of questionnaires. Pilot test of questtonnaires. Analysis of questionaires using SPSS software.
SERVICE QUALITY OF POSTGRADUATE JOIN PROGRAMS AT VNU-I 55 4. Introduction of the postgraduate join programs at VN 4. Quality management and assurance. Quality management for postgraduate join programs at VNU-IS.
Staif for postgraduate program: Lecturers for postgraduate programs 4. Key features of VNU-IS’ approach to managing quality 431.2, Infrastructure for quality assurance and enlrancement 4. T 2 services quality of pinslgraduate join programs al VNU-E 441 Definc training services. 44,2 Introduction of VNU-IS 4.
Evaluation and assessmen CHAPTER 5. ANALYSIS AND RECOMMENDATIONS Analysis Recommendations. Yor Factor 1: [raining objectives and program. Factor 2: Teaching and Learning activitie: Factor 3: Facilities and Infrastructure.
Factor 4: Training management. Factor : General assessment and satisfaction. REFERENCES&6 APPENDICES 38 APPENDIX 1. Quality management and assurance.
Quality management for postgraduate join programs at VNU-IS. Staif for postgraduate program: Lecturers for postgraduate programs 4. Key features of VNU-IS’ approach to managing quality 431.2, Infrastructure for quality assurance and enlrancement 4. T 2 services quality of pinslgraduate join programs al VNU-E 441 Definc training services.
44,2 Introduction of VNU-IS 4. Evaluation and assessmen CHAPTER 5. ANALYSIS AND RECOMMENDATIONS Analysis Recommendations. Yor Factor 1: [raining objectives and program.
Factor 2: Teaching and Learning activitie: Factor 3: Facilities and Infrastructure. Factor 4: Training management. Factor : General assessment and satisfaction. REFERENCES&6 APPENDICES 38 APPENDIX 1.
Quality management and assurance. Quality management for postgraduate join programs at VNU-IS. Staif for postgraduate program: Lecturers for postgraduate programs 4. Key features of VNU-IS’ approach to managing quality 431.2, Infrastructure for quality assurance and enlrancement 4.
T 2 services quality of pinslgraduate join programs al VNU-E 441 Definc training services. 44,2 Introduction of VNU-IS 4. Evaluation and assessmen CHAPTER 5. ANALYSIS AND RECOMMENDATIONS Analysis Recommendations.
Yor Factor 1: [raining objectives and program. Factor 2: Teaching and Learning activitie: Factor 3: Facilities and Infrastructure. Factor 4: Training management. Factor : General assessment and satisfaction.
REFERENCES&6 APPENDICES 38 APPENDIX 1. APPENDIX 2 APPENDIX 3 Acknowledgements First of all, I would like to send my most sincerely thankful to the Postgraduate Join Program named EMBA between International School - Vietnam National University, Hanoi and Tamghwa University of Science and Technology- Taiwan, Both institutions have granted scholarship me for the whole cohort and have created favorable conditions for me to pursue the Course. Secondly, I would like to express my heartfelt gratitude to all the lecturers, doctors, professors trom both instituhons who have transferred updated and valuables skills and knowledge to me, and my classmates, my colleagues af VNU-1S, VNU-iS’ staff in charge ofthe EMBA class and lochnician, who have helped me wuch in studying and researching Thirdly, without my family’s help, 1 would have not been able to take the Course and ‘Thesis. ‘This is a good chance to send my thankful to may family.
1 would like to Lake this opporlunity lo sond my spoviat hanks ta my supervisor Dr Pham Thj Lien trom VNU-l§ and Assoc. Prof, Chir-Ho Chang fiom LHU for their valuable and enthusiastic guidance, consultancy, supervision as well as feedbacks to complete the Thesis Onee again, thank you very much. Authorizatian Agreement Authorization of Thesis of Lunghwa University of Science and ‘Technology This authorization gives right Lo usc the Aulhor’s Copyright, as the Author sludies at the Graduate School of Business and Management in Lunghwa University of Science and ‘Technology, and has completed this ‘Thesis for a Master’s Degree, in June, 2017. ‘Title of Thesis: A research on quality of postgraduate join programs at International School - Vietnam Natioual University Supervisor 1; Assoc.
Chir-Ha Chang Supervisor 2 Dr. Pham Thi Lién Authorization: I The Author, Nguyen Lam Chien, agrees to allow Lunghwa University of Science and ‘Technology to use this ‘Thesis, without payment, to be copied, and to be reproduced as a book. Lunghwa 1: iversity of Science ani Technology tas the right to reproduce the Thesis. ML The Author, Nguyen Lam Chien, agroes to follow Rule 1 and kecp this Thesis in the Lunghwa University of Science and Technology Data Base.
The Thesis will be put on the internet, sent by wire and in other ways, for people fo read, download, transmit, print, or use Lunghwa University of Science and Technology has the right to distribute the Thesis 1 Rule I and Rule Li do not limit the Author’s copyright. ‘The Author retains the Thesis copyright. The Author verifies that he/she is responsible for the creation of this Thesis, and holds the sole copyright that does not inftinge upon other copyrights. If any dispute arises about the copyright, the Author accepts all legal responsibility.
Condition for Copyright payment : Date for publication on the Internet (yyyy/mmy/dd): Author: Nguyen Lam Chien Signature : Date Signed (yyyy/mm/dd): iv Xeywords: Postgraduale join prograrns; quabty, Inprovement; Recornmendations, Vietnam national University — International school; VNU-IS, FBA, EMBA; MIM, MKT. ABSTRACT Tille: A research on quality of postgraduate joint programs at International School - Vietnam National University Pages: 128 School: Lunghwa University of Science and Technology Department: Graduate School of Business and Management Time: 2017/12 Tegree: Master Researcher: Nguyen Lam Chien Advisor 1: Assec. Chir-Ho Chang Advisor 2: Dr. Pham Thi Lien This Thesis is about the quality of postgradualc programs at VNU-IS.
Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs. The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs, In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation. The average response of all questions and is 4. ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS.
However, there are a lat of things need to be updated, enhanced and improved to have the competitivencss with other master programs forn aother univerisities in Hanoi, ABSTRACT Tille: A research on quality of postgraduate joint programs at International School - Vietnam National University Pages: 128 School: Lunghwa University of Science and Technology Department: Graduate School of Business and Management Time: 2017/12 Tegree: Master Researcher: Nguyen Lam Chien Advisor 1: Assec. Chir-Ho Chang Advisor 2: Dr. Pham Thi Lien This Thesis is about the quality of postgradualc programs at VNU-IS. Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs.
The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs, In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation. The average response of all questions and is 4. ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS. However, there are a lat of things need to be updated, enhanced and improved to have the competitivencss with other master programs forn aother univerisities in Hanoi, Approval Form of Oral Examination Committee Lunghwa University of Science and Technology Graduate School of Business and Management Nguyen Lam Chien has submitted His Master’s Thesis A research on quality of postgraduate joint programs at International School - Vietnam National University This thesis has been accepted by the Oral Examination Commilice ORAL EXAMINATION COMMITTEE Convener (signature) Member (signature) Member (signature) Supervisor (signature) Chairman (signature) Date wry-smm—dd) ABSTRACT Tille: A research on quality of postgraduate joint programs at International School - Vietnam National University Pages: 128 School: Lunghwa University of Science and Technology Department: Graduate School of Business and Management Time: 2017/12 Tegree: Master Researcher: Nguyen Lam Chien Advisor 1: Assec.
Chir-Ho Chang Advisor 2: Dr. Pham Thi Lien This Thesis is about the quality of postgradualc programs at VNU-IS. Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs. The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs, In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation.
The average response of all questions and is 4. ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS.