HANOI UNIVERSITY OF SCIENCE AND TECHNOLOGY SCHOOL OF ECONOMICS AND MANAGEMENT GRADUATION THESIS Major: Industrial Management Minor: Logistics and Supply Chain Management IMPROVE CUSTOMS CLEARANCE PROCESS FOR IMPORTED GOODS AT NOI BAI LOGISTICS CO., LTD Student : Nguyen Mau Truong Giang Student ID : 20176321 Class : IEM16B Batch : K62 Instructor : Dr. Dang Vu Tung Hanoi, 02 March 2022 Hanoi University of Science and Technology SOCIALIST REPUBLIC OF VIETNAM School of Economic and Management Independence - Freedom - Happiness GRADUATE DESIGN MISSION Full name: Nguyen Mau Truong Giang Student ID: 20176321 Class: IEM 16B Course: K62 Instructor’s full name: Dr. Dang Vu Tung 1. Name of Graduate Topic Improve Customs clearance process for imported goods at Noi Bai Logistics Co.
Input data Collect data by measuring working time, observing. In addition, some data is provided by Noi Bai Logisitics. Content of Graduate Thesis Report Part I: Theory about logistics management. Part II: Current status of customs clearance process of imported goods at Noi Bai Logistics CO.
Part III: Suggest improving customs clearance process of imported goods at Noi Bai airport. Starting day of Graduate Thesis Report: …. Finishing day of Graduate Thesis Report: …./2022 Hanoi, day… month… year 2022 Head of Division Instructors Instructor’s Evaluation Student’s full name: Nguyen Mau Truong Giang Student ID: 20176321 Class: IEM16B Course: K62 Graduate Thesis Topic: “Improve Customs clearance process for imported goods at Noi Bai Logistics Co., LTD” Characteristic of topic: …………………………………………………………………. Contents of Evaluation 1.
Implement Graduate Thesis Report 2. Contents of Graduate Thesis Report Theory: ……………………………………………………………………………………. Method and level of solving issues: ……………………………………………………………………………………. Form of Graduate Thesis Report Presenting method: …………………………………………………………….
Structure of report: …………………. Evaluation and scores Progress of report: …. /20 Content of report: …. /60 Form of report: ….
/100 Hanoi, day… month… year 2022 Instructors Evaluation of Approver Student’s full name: Nguyen Mau Truong Giang Class: IEM16B Course: K62 Graduate Topic: “Improve Customs clearance process for imported goods at Noi Bai Logistics Co.” Characteristic of topic: ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… I. Content of comment 1. Content of Graduate Thesis Report ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………… 2. Form of Graduate Thesis Report ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………… 3.
Other comments ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………… II/ Evaluation and scores Content of report: …. /80 Form of report: …. /100 Hanoi, day… month… year 2022 Inspectors Graduation Thesis Report School of Economics and Management PREFACE Doing a graduation Thesis is an important step in student life. As a student of Hanoi University of Science and Technology, I am very proud and excited to do the Thesis.
After a period time of effort, now, my project has been completed, I feel very happy. During the process of doing the report, I received a lot of help from teachers as well as members of Noi Bai Logistics company. First, I would like to thank Dr. Dang Vu Tung, my instructor, who has always enthusiastically guided, cared and helped me during the Thesis report.
Thanks to your guidance, I have learned a lot of knowledge and skills to complete my Thesis lesson. I thank you very much. In addition, I would also like to thank the teachers at the School of Economic and Management at Hanoi University of Science and Technology for guiding and teaching me the knowledge from the subjects as well as the practical experiences so that I can have the necessary skills ability to work in the enterprise. Besides, the teachers have always supported me to be able to complete my report.
Finally, I would like to thank the members of Noi Bai Logistics company who welcomed and enthusiastically guided me with practical skills and experiences. Nguyen Thuy Linh, Ms. Nguyen Minh Huyen and the Customs clearance department have supported me to research and collect information for my report. It means a lot to me in the future.
I am very proud to be a student of Hanoi University of Science and Technology. Studying 4 years at the school is a wonderful time, 1 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management unforgettable for me. I wish the teachers a lot of health, happiness and success. Thank you sincerely.
Ha Noi, 02 March 2022 Reporter Nguyen Mau Truong Giang 2 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management TABLE OF CONTENTS Contents TABLE OF CONTENTS.2 LIST OF TABLES.4 LIST OF FIGURES. LOGISTICS MANAGEMENT THEORY.1 Overviews of Logistics.2 Logistics service classification.3 Role of Logistics.5 Criteria measuring performance of logistics management .2 Forwarding service in logistics.2 The roles of the forwarding service.3 Services offered by forwarders.2 Fundamentals of Customs Clearance.3 Customs clearance process.4 The cost for customs clearance. ANALYZE CUSTOMS CLEARANCE PROCESS FOR IMPORTED GOODS AT NOI BAI LOGISTICS CO.1 General introduction about Noi Bai Logistics Co.1 General information of the company.3 Functions and duties of Noi Bai Logistics.33 3 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management 2.4 Noi Bai Logistics’s organizational structure.2 Services of Noi Bai Logistics Co.3 Customs declaration service.4 Customs clearance service.5 Certificate of Origin application service (C/O).6 Document preparation service.7 Prepaid costs service.3 Analyze Customs clearance process for imported goods at Noi Bai Logistics CO.1 General introduction about Customs clearance process at Noi Bai Logistics CO.2 Analyze the handling documents process.3 Analyze Customs clearance process.5 Analyze logistics cost.4 Evaluation about the Customs Clearance process at Noi Bai Airport.1 The strengths of the Customs Clearance process at Noi Bai Airport.2 The weaknesses of the Customs Clearance process at Noi Bai Airport.77 CHAPTER III: SOLUTIONS TO IMPROVE CUSTOMS CLEARANCE PROCESS.1 General development direction of the company.1 Company development strategy until 2025.2 Equipping knowledge about C/O for staff.2 Solutions for improving Customs clearance process at Noi Bai airport.1 Applying rules and software to inventory management. 81 4 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management 3.2 Handling documents process.4 Solve loading and delivering problems.5 Using transportation management software.6 General quality management.92 5 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management LIST OF TABLES Table 1.1 Five main types of Logistics Management.1 Main account table of Noi Bai Logistics.2 Controling inventory information.3 Controling defective goods.4 Controling Exporting and Inventory.5 Documents status of some customer in fourth quarter of 2021.6 Errors of Hoang Le's shipments.7 Goods quarantine procedures.8 Customs declaration transmission time.9 Errors in the process of customs declaration.10 Time to release the shipment.11 Cargo volume of some companies in January 2022.12 Logistics service cost for 1577292392 shipment.13 Time to handle a shipment.1 Document status of shipments in January 2022.2 Customs declaration quality control sheet.3 Time to transmit customs declarations in January 2022.4 Workflow control sheet.5 Time to handle a shipment after solution.90 6 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management LIST OF FIGURES Figure 1.1 International logistics process by sea.2 International logistics process by air.3 Five main types of Logistics Management.4 Logistics played an important role in “World war 2”.5 Logistics played an important role in the Dien Bien Phu campaign.6 Logistics plays an important role in the modern economy.7 Activities of Logistics.8 Operation process of the Forwarders.1 Noi Bai Logistics’s Logo.3 Warehouse at Noi Bai airport.4 Noi Bai Logistics’s organizational structure.5 Full container shipping process.6 Less than container truck-load.7 Customs declaration process.8 Customs Clearance process.9 Taxes of imported goods.10 Import and export tax table 2021.11 Making master bill process.13 Detention, Demurage and Storage fees.14 Warehouse management flow.15 Logistics activities at Noi Bai airport.16 Handling shipment process at Noi Bai airport.17 Exchange information documents via Email.19 Chart of documents status of some customer in fourth quarter of 2021.20 Chart of Hoang Le's shipments errors.21 Invoice number error.22 Vietnam National Single Window.23 Noibai animal quarantine station.58 7 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management Figure 2.27 Chart of customs declaration errors.29 Noi Bai International Airport Customs Branch.30 Information management system of ECUS 5 software.31 Taking documents at ALS’s warehouse.32 Customs procedures for supervision.33 List of goods.34 Warehouse operation department.36 Arrange goods in warehouse.39 Cause – Effect diagram.2 Origin criteria of C/O.3 Warehouse management software.4 Track-trade website.5 Following the shipment’s information on Track-trade.6 Fix Invoice number by Paint software.7 Solution for Customs Clearance process.8 Back door truck.9 Side door truck.
86 Figure 3 10 Simulating how to load a truck.13 Transportation management software.89 8 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management ACRONYMS Abbreviation Full English phrase Vietnamese meaning B/L Bill of Lading Vận đơn đường biển C/O Certificate of Origin Chứng nhận xuất xứ Giấy xác nhận hun Fumi Certificate of Fumigation trùng. Vận đơn do công ty HAWB House Air Bill of Lading forwarder phát hành cho khách hàng Là mã phân loại của hàng hóa được quốc tế Harmonized Commodity Description HS Code quy chuẩn, dùng để xác and Coding System định thuế suất xuất nhập khẩu hàng hóa. Hiệp hội Vận tải Hàng IATA International Air Transport Association không Quốc tế LCL Less than container load Hàng lẻ. Vận đơn do hãng máy bay phát hành cho MAWB Master Air Bill of Lading khách hàng hoặc forwarder Công ty kinh doanh trong lĩnh vực cước vận tải biển, được xem là nhà vận tải đường biển Non -Vessel Operating Common NVOCC (Carrier) nhưng lại khác Carrier với các hãng tàu (Shipping Line) có nghĩa là họ không sở hữu con tàu nào.
OPS Operation staff Nhân viên hiện trường Phytosanitary Certificate Giấy kiểm dịch thực Phyto vật. TEL Telephone Số điện thoại 9 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management 10 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management INTRODUCTION We have heard a lot about Logistics and the Logistics management industry, but how is Logistics defined? What is the role of Logistics in modern life today? Logistics is the process of planning, implementing and controlling the movement of goods or information related to raw materials (inputs) and final products (outputs) from point of origin to point of origin. Logistics has not been specifically translated into Vietnamese but we can temporarily understand Logistics as "logistics". A developed country must have a developed economy, economic development always goes hand in hand with logistics development.
Logistics as a connection between industries, all problems of a country. Especially, with the current trend of e-commerce development, Logistics needs to be focused and developed. Realizing the importance of research and development in the Logistics industry, I have chosen the Customs clearance process - a very important process in the Logistics chain - to be the subject of analysis and research for my Thesis report. I have analyzed and researched the customs clearance process at Noi Bai Logistics company.
Through fact-finding, by collecting data to control the quality of each step in the customs clearance process at the company, I have discovered the advantages and disadvantages of the company, from which to offer recommendations. solutions to fix errors. The main content of my Graduation Thesis: Chapter 1. Logistics management theory Chapter 2.
Analyze customs clearance process for imported goods at Noi Bai Logistics Co. Solutions to improve customs clearance process 11 Nguyen Mau Truong Giang Graduation Thesis Report School of Economics and Management CHAPTER 1. LOGISTICS MANAGEMENT THEORY 1.1 Overviews of Logistics 1.1 Logistics concepts Logistics has many definitions, but perhaps the following are the complete meanings of this word: - The supply chain is about “moving” – or “transforming” – raw materials and ideas into products or services and getting them to customers - Logistics is about moving materials or goods from one place to another - Logistics is the servant of design, production, and marketing.
