MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION GRADUATION THESIS INTERNATIONAL BUSINESS IMPROVING THE LOGISTICS PROCESS IN BUILDING TECHNOLOGIES DEPARTMENT AT BOSCH VIETNAM CO., LTD LECTURER: MSc. NGUYEN KIM HANH STUDENT: BUI HUY HOANG SKL012738 Ho Chi Minh City, May, 2024 MINISTRY OF EDUCATION AND TRAINING HO CHI MINH UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF ECONOMICS ----- 🙡🖎✍🙣 ---- GRADUATION THESIS MAJOR: INTERNATIONAL BUSINESS TOPIC: IMPROVING THE LOGISTICS PROCESS IN BUILDING TECHNOLOGIES DEPARTMENT AT BOSCH VIETNAM CO., LTD Lecturer: MSc. Nguyen Kim Hanh Student: Bui Huy Hoang Student number: 20136016 Ho Chi Minh City, May 2024 HO CHI MINH UNIVERSITY OF TECHNOLOGY AND EDUCATION - FACULTY OF ECONOMICS 🙡🖎✍🙣 GRADE SHEET FOR GRADUATION THESIS REPORT MAJOR ………………………ACADEMIC……. No Content Grade 1 2 3 4 5.
TOTAL GRADE: Date …. GRADE OF LECTURER LECTURER’S COMMENTS …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… Ho Chi Minh City, Date…. Year… Instructive Lecturer THE ASSURANCE I commit that all information and data in this internship report are truthful and accurately reflect what I have experienced and learned during my internship. I sincerely thank you for your sincere comments that helped me complete this report.
Student work on this project Bùi Huy Hoàng ACKNOWLEDGMENTS First of all, I would like to send to Mr. Nguyen Kim Hanh my most sincere thanks. During the process of searching for information about the course, I found the teacher's very enthusiastic and detailed instructions to answer all my questions. The first time I worked with you, I felt you helped me have a proactive mindset, gain new knowledge, and how to be proactive when entering a business and work effectively.
From the knowledge that you imparted, I would like to present what I have learned about my Graduation Thesis to you. Before that, I was guided by you to complete the Internship Report, so I had a little bit of experience. Through the 4-month internship (from November 25, 2023 - March 25, 2024) at Bosch Vietnam CO., I have expanded my understanding of real-life issues and consolidated my knowledge of the foundation learned at school to work as an import- export officer. This is the second job I have taken on, so I am sure that the knowledge and useful things I gain from this real-life environment will be a solid stepping stone for me to have more suitable career orientations in the future.
Meanwhile, I would also like to thank Bosch VIETNAM CO. In general, the collective of colleges under the import-export department of the Building Technologies department of the Ho Chi Minh branch for creating favorable conditions and taking advantage of the opportunity. Kindly help me get a successful internship at the company. Nguyen Anh Dung - Director of the Building Technologies Department & and Ms.
Tran Thien Trang - Senior Logistics Manager, thank you during the internship for guiding me from the province to help me familiarize myself with the new process as well as for arranging your daily tasks to complete them well and quickly integrate into the multinational cultural environment here. However, when reaching out to sea for the first time, there were still many shortcomings. Therefore, I hope you will consider and give me suggestions so that I can improve most optimally. We wish you always happiness and more success in your career as a “growing person" and good health.
Again I sincerely appreciate your support! LIST OF ACRONYMS Character code Meaning AI Artificial Intelligence BSCP Bosch Security Connect Partnership BT Building Technologies CPAP A transit warehouse DC Dry container EOL End of Life EBIT Earnings Before Interest and Taxes FCM Faucuty Control Manament GDP Gross Domestic Product HOD Head of Department POD Proof of Delivery PO Purchase Order RBVN Robert Bosch Viet nam R&D Research and Development SCM Supply Chain Management SAP System Application Programming SKU Stock Keeping Unit INTERPRETATION OF SPECIALIZED TERMINOLOGY SPECIALIZED No INTERPRETATION TERMINOLOGY A document issued by a freight forwarder to a shipper after they receive a shipment. It acts as a receipt for the goods 1 HWB and outlines the details of the shipment. However, it's important to distinguish a HAWB from a Bill of Lading (BOL). Airline consignment/bill of lading: Documents issued by the airline.
The airline issued it bears the identification symbol of the carrier. This document is used when the 2 AWB airline does not act as an air carrier. (Source: Pham Manh Hien, Phan Huu Hanh, 2012, Freight Forwarding and Insurance in Foreign Affairs Social-Labour Publishing House, 3rd ed. Process optimization of location and timing, transportation, and reserve.
Resources from the first point of the supply chain through the production, and distribution to the end 3 Logistics consumer, through a wide range of economic activities. Doan Thi Hong Van, TH. S Kim Ngoc Dat, 2010, Logistics basics, Labour – Social Publishing House, p. The management of the flow of goods, information, and Supply Chain 4 services from the raw material stage, through production Management and all intermediate stages, to the end user TABLE CATALOGUE CHAPTER 1: INTRODUCTION OVERVIEW OF THE BUSINESS AT BOSCH Table 1.
1: Personnel details at Bosch. 2: The final sales report of the year of the Building Technologies Department. 3: Summary of Bosch company's financial data for the period 2022 - 2023. 4: Bosch Vietnam’s recorded revenue in 2023.
23 CHAPTER 3: ANALYSIS OF THE STATUS OF THE LOGISTICS AND SUPPLY CHAIN MANAGEMENT PROCESS AT BOSCH VIETNAM COMPANY Table 3. 1: Summary of factors affecting Bosch Group’s Logistics work. 64 CHAPTER 4: SOLUTIONS TO IMPROVE LOGISTICS PROCESS AT BOSCH VIETNAM COMPANY LIMITED Table 4. 1: The delivery cost of the outsourcing warehouse.
2: The current situation of delivery at Bosch Building Technologies Division. 3: Some reasons for the return rate of the delivery process. 4: Solutions for delivery problems. 5: The general assessment of the solutions.
6: Solutions from Bosch experts for partners. 7: Some challenges in the real operation. 8: Some benefits are achieved when implementing training activities. 9: Solutions to perform internal tasks and promote improved social activities.
10: Reward policy for employees at Bosch. 11: How to Business to Business to Customer work. 12: Evaluation criteria for selecting a Bosch partner organization. 13: Current status of B2B to C model operation.
14: How to solve these problems in a suitable way. 15: Positive benefits of the above solutions. 16: Solutions for processing orders more efficiently in Singapore. 17: Costs incurred in logistics from Singapore to Vietnam.
18: Standard lead time of issuing Final Bill of Lading. 19: Bill of Lading re-issuance fee. 20: Risk Management in Vietnam. 21: Negotiate payment terms with current customers at Bosch.
22: How to solve problems about payment terms and inventory cost. 23: The effective reduction in minimum costs. 24: The way to find quality human resources in Vietnam. 25: The win-win solution in the human resources recruitment process.
104 PICTURE CATALOGUE CHAPTER 1: INTRODUCTION OVERVIEW OF THE BUSINESS AT BOSCH Picture 1. Some data of the Bosch Group. Bosch office map in Vietnam. 3: Facts and figures about Bosch in Vietnam 2021.
4: Bosch – Invented for Life. 5: Certificate of “Great Place to Work”. 6: Some demo products of Bosch Security. 7: Human resources systems at Bosch Vietnam.
8: 3PL process in Bosch Vietnam. 9: The forecast figure for using AI in the world. 24 CHAPTER 2: RATIONALE FOR LOGISTICS ACTIVITIES AT BOSCH CO. 1: The process of booking Vessel.
2: The process of booking Airplanes. 3: The Role of Logistics. 4: Some of the competitors of the Bosch Group. 37 CHAPTER 3: ANALYSIS OF THE STATUS OF THE LOGISTICS AND SUPPLY CHAIN MANAGEMENT PROCESS AT BOSCH VIETNAM COMPANY Picture 3.
1:Connected from customer to supplier. 2: Some typical data about the supply chain at Bosch. 3: Revenue allocation at Bosch. 4: The location of Bosch’s factory in Vietnam.
5: The life circle of the product. 7: Collaboration between research and Bosch business divisions. 8: The process logistics of Building Technologies. 10: The goods prepared through the scanner.
11: The Label of Product. 12: The location of the Nam Lien warehouse. 13: The location of the Northern Warehouse. 14: Nam Lien warehouse’s labeling area.
15: The distortion of information at Bosch’s Building Technologies. 63 CHAPTER 4: SOLUTIONS TO IMPROVE LOGISTICS PROCESS AT BOSCH VIETNAM COMPANY LIMITED Picture 4. 1: The delivery process at Bosch. 2: The year-end party to connect people at Bosch.
3: Award ceremony for outstanding employees. 4: Bosch partner map. 5: Strategic cooperation signing ceremony between ISB Institute and Bosch Vietnam. 6: Bosch signs a public-private partnership agreement.
105 TABLE OF CONTENTS CHAPTER 1: INTRODUCTION OVERVIEW OF THE BUSINESS AT BOSCH. General introduction about Robert Bosch GmbH & BOSCH Vietnam. Mission, functions, and business philosophy of the enterprise. Enterprise Management Organization.
Organizational chart of the Internship Department. Overview of the personnel situation at BOSCH VIETNAM CO. Logistics activities of departments at BOSCH VIETNAM CO. Business activities of BOSCH VIETNAM Company.
General assessment of the Technologies goods industry. Evaluate the performance of the Building Technologies Department. Analyze the financial situation of the business. Overall assessment of the growth situation of the business in 2023 compared to 2022.
Bosch's business results in Vietnam. Some typical features of Bosch Group in 2024. 24 CHAPTER 2: RATIONALE FOR LOGISTICS ACTIVITIES AT BOSCH CO. General Overview of Logistics.
An overview of the ordering and shipping process. The Role of Suppliers. The Role of Bosch Singapore. The Role of Bosch Vietnam.
The Role of the Customers in Vietnam. The Role of Forwarder. The Role of the Customs Department. The Role of the Service Center.
Forms of Import in Vietnam of Bosch. Importing consumer goods. Non-commercial imports. Temporary import for re-export.
The Role of Logistics in the enterprises. The competitor of Bosch Group. 36 CHAPTER 3: ANALYSIS OF THE STATUS OF THE LOGISTICS AND SUPPLY CHAIN MANAGEMENT PROCESS AT BOSCH VIETNAM COMPANY LIMITED. Roles and Functions of Supply Chain Management.
The importance of SCM. Business market situation, business market and customer. Market research and product development situation. The situation of using human resources of the enterprise.
RBVN Logistics process of Building Technologies Department. Logistics Process of Building Technologies. Analysis of the logistics process of the Building Technologies Department. Analyze warehouse operations.
General assessment of the warehouse management situation of the Building Technologies Department. Advantages & Disadvantages of implementing Logistics activities at Bosch. Summary of factors affecting logistics activities of enterprises. Main factors affecting Logistics activities.
64 CHAPTER 4: SOLUTIONS TO IMPROVE LOGISTICS PROCESS AT BOSCH BUILDING TECHNOLOGIES DEPARTMENT AND BOSCH VIETNAM CO. Solutions for delivering products to customer. Improved knowledge about Bosch products during operation. Solution for reward policy.
Solutions for selecting distributors. Business-to-Business to Consumer Model. Timeline with Partners and End-user. Improved Logistics process from Singapore to Vietnam.
Forwarder & Shipping lines. Sustainable development cooperation solutions with businesses in the same industry. Fostering Vietnamese Talent. Investment in Vietnam Market.
104 CHAPTER 5: CONCLUSION AND RECOMMENDATION. The reason for choosing this topic In the current context of globalization, and regional and international integration, Vietnam is trying its best and constantly following other countries. Entering the threshold of the international market, in addition to the opportunities and benefits we receive, those conditions also make competition increasingly fierce, in scale, intensity, and scope increasingly profound.