MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION GRADUATION THESIS INDUSTRIAL MANAGEMENT ASSESSING THE EFFECTIVENESS OF THE QUALITY ASSURANCE MATRIX (QAM) AND PROVIDING SOLUTIONS TO IMPROVE QAM IN THE QUALITY MANAGEMENT SYSTEM (QMS): A CASE STUDY OF BOSCH VIETNAM CO., LTD INSTRUCTOR:HUYNH ANH TUAN, MA. STUDENT: HUYNH THI NHU QUYNH SKL012721 Ho Chi Minh City, April 2024 MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS TOPIC: ASSESSING THE EFFECTIVENESS OF THE QUALITY ASSURANCE MATRIX (QAM) AND PROVIDING SOLUTIONS TO IMPROVE QAM IN THE QUALITY MANAGEMENT SYSTEM (QMS): A CASE STUDY OF BOSCH VIETNAM CO., LTD Student: HUYNH THI NHU QUYNH Student ID: 20124018 Course: 2020 Major: INDUSTRIAL MANAGEMENT Instructor: HUYNH ANH TUAN, MA. Ho Chi Minh City, 29 April 2024 COMMENTS OF ADVISOR. Ho Chi Minh City, 29 April 2024 Advisor iii COMMENTS OF REVIEWER.
Ho Chi Minh City, 29 April 2024 Reviewer iv ACKNOWLEDGMENTS First of all, I would like to sincerely thank everyone at Bosch Vietnam Co. for permitting and setting up a good environment for my internship, especially the Board of Directors. Furthermore, I would especially like to express my gratitude to Mr. Nguyen Doan Duy Tan and Mr.
Pham Bui Quang Thinh from the QMM7 department for their invaluable advice, materials, and unwavering support while I completed my thesis during my internship at the firm. I want to sincerely thank the distinguished teachers in the Ho Chi Minh City University of Technology and Education's Economics Department for their committed instruction during my study term and for enabling me to take part in the internship program. With deep gratitude, I would like to acknowledge my supervisor, Mr. Huynh Anh Tuan, for his unwavering concern, attention, and comprehensive advice during the thesis process.
I knew there would be mistakes in the thesis because of the short internship period and my lack of professional experience and understanding. So that I can improve the caliber of my report, I sincerely hope that all of my lecturers and colleagues will provide insightful criticism and adjustments. Again, please accept my sincere gratitude and best wishes for good health to all of the staff, teachers, and colleagues. Along with my best wishes for sustained health and continuous success in their job, I also wish the members of Bosch Vietnam Co.
Ho Chi Minh City, 29 April 2024 Author, Huynh Thi Nhu Quynh v LIST OF ABBREVIATION Abbreviation Explanation 8D 8 Discipline AI Artificial Intelligence BPO Business Process Orientation CA Criticality Analysis CIP Continuous improvement process CSRs Customer-Specific Requirements CVT Continuously Variable Transmission FMEA Failure Mode and Effects Analysis FMEACA Failure Mode and Effects and Criticality Analysis GCP Good Clinical Practice GLP Good Laboratory Practice GMP Good Manufacturing Practice HcP Ho Chi Minh City Plant HSE Health and Safety IATF International Automotive Task Force IoT Internet of Things ISO International Organization for Standardization JAMA Japan Automobile Manufacturers Association MI Mobility Instruction MP Mobility Process MSE Manufacturing section NASA National Aeronautics and Space Administration NC Non-conformities PAS Process Area Sheet PDCA Plan-Do-Check-Act PPAP Production Part Approval Process vi QA Quality Assurance QAM Quality Assurance Matrix QC Quality control QM Quality Management QMM Quality Management Methods QMS Quality Management System SME Small and Medium-sized Enterprises SOP Standard Operating Procedure SPC Statistical Process Control TbP Tilburg Plant TC Technical Committee TGA Technical Industrial Apprenticeship TQM Total quality management WI Work Instruction vii LIST OF TABLES Table 1.1: Bosch Powertrain Solutions plant in Dong Nai .1: Quality management systems (QMSs) .1: Role and Functions PIC QAM .3: QAM detail template .4: Assessment of effectiveness of failure prevention .5: Assessment of effectiveness of failure detection .6: Assessment of the quality assurance status. 56 viii LIST OF FIGURES Figure 1.3: Some of Bosch's brands .4: Some Bosch customers .5: Bosch's business areas .6: Bosch Powertrain Solutions plant in Dong Nai.7: Continuously variable transmission pushbelts .9: Organization chart of Quality Management & Methods department .1: Qualify Management: Deming Cycle (PDCA) .2: History of operation and quality management systems .1: HcP Documentation Pyramid .2: Interface of HcP Process Compass Tools.3: Some contents element on HcP Process Compass .4: HcP Quality Policy .5: Key Performance Indicators on HcP .6: Manual Master Webform .7: Preventive Quality Management @HcP .8: The Connection Between QAM, FMEA, Control Plan, and 8D .9: Create QAM base on PDCA.10: Regular QAM meetings with departments .11: QAM activity reporting channel .12: A place to exchange information .13: The Number Of Meetings With Participants Attending Weekly Meetings 37 Figure 3.14: Lack of Information .15: Average problem resolution time per day at Loopline 12 of MSE2 .1: Project role of members.2: Detailed implementation plan.5: Layout set-up .6: QAM Attandence List .7: Process Turtle Diagram .8: Tracking and release channel .9: Workflow of QAM .10: Steps to define action on QAM matrix. 49 x TABLE OF CONTENT COMMENTS OF ADVISOR. iii COMMENTS OF REVIEWER .v LIST OF ABBREVIATION.
vi LIST OF TABLES. viii LIST OF FIGURES. ix TABLE OF CONTENT. xi INTRODUCTION TO THE REPORT.
Scope and object. Structure of report. xvi CHAPTER 1: INTRODUCTION ABOUT BOSCH VIETNAM CO.1 General introduction about Bosch Group .1 History of formation and development of the Bosch Group .2 Some brands and customers of the Bosch Group .3 Bosch's Field of activity .4 Bosch’s vision and mission .2 Bosch Powertrain Solutions plant in Dong Nai .2 Products and services .3 Organization chart of HcP .4 Organization chart of Quality Management and Methods department .10 xi CHAPTER 2: LITERATURE REVIEW .1 Overview of quality and quality management system .1 The concept of quality .2 Concept of Quality management system.2 Overview of quality assurance and quality assurance matrix .1 The concept of quality assurance .2 The concept of quality assurance matrix .3 Some other concepts .23 CHAPTER 3: ASSESSMENT OF THE QUALITY MANAGEMENT SYSTEM AT BOSCH LONG THANH FACTORY WHEN APPLYING THE QUALITY ASSURANCE MATRIX .2 Overview Bosch’s quality management system .3 Overview Bosch Quality Assurance .4 Overview about define QAM in QMS at Bosch Long Thanh Factory .5 Assess the current status of QAM at Bosch Long Thanh Factory.1 Strength of current QAM in QMS at Bosch Long Thanh Factory .2 Limitation of current QAM in QMS at Bosch Long Thanh Factory .36 CHAPTER 4: PROPOSED SOLUTIONS TO IMPROVE THE QUALITY ASSURANCE MATRIX EFFECTIVENESS IN THE QUALITY MANAGEMENT SYSTEM AT BOSCH LONG THANH FACTORY .1 Project Initiation and Planning .1 Role of members .2 QAM Update Status Implemented, Structure meeting: Agenda, role and funtion department in QAM meeting .3 Information Work Instruction in QMS: .1 QAM framework in Process Turtle Diagram .2 Information to define QAM work instruction .4 Benefits of the project .61 xiii INTRODUCTION TO THE REPORT 1. Rationale Companies constantly encounter issues stemming from market, technological, environmental, and economic factors in a world that is constantly evolving and becoming more competitive.
To maintain a leading position, companies must learn to adapt and grow by applying rigorous quality strategies, being prepared for continuous learning, and implementing appropriate quality assurance measures. That is why quality has become a decisive factor in product development. It becomes a competitive factor when a company has competing counterparts. This is particularly important when dealing with products or machinery that must operate continuously and flawlessly, such as automobiles, aircraft, or nuclear power plants.
Enhancing the quality of such products is necessary to mitigate risks. Nowadays, several types of software are being developed to meet the demands of many types of companies. This is typically done in projects with tight deadlines and a large number of people involved. To make this process as smooth as possible and to ensure that the required results are achieved, extensive research has been conducted to establish methods and strategies for ensuring quality during product development.
Convergence in quality is critical because practically all machines currently have supporting tools. The implications of system failure in every situation are easily imaginable. To obtain high-quality products and exceed customer expectations, ongoing innovation and quality assurance procedures are required. Consequently, an abundance of instruments for quality assurance and improvement have surfaced.
Specifically, a new quality control tool called the Quality Assurance Matrix (QAM) tries to enhance and avoid issues in production. A structured procedure for assessing quality concerns, whether real or possible, and prioritizing them according to significance is the Quality Assurance Matrix, a tool for problem-solving in manufacturing. their significance in comparing them to actual or anticipated severity levels and assessing how well the production process is working. Bosch Long Thanh factory produces Continuously Variable Transmission Pushbelts (CVT pushbelt) that are trusted and recognized by the world's leading automobile brands.
To deeply understand the effectiveness of the quality assurance xiv matrix in Bosch's factory quality management system and how it can improve production quality. Therefore, the author chose the topic “Assessing The Effectiveness Of The Quality Assurance Matrix (QAM) And Providing Solutions To Improve QAM In The Quality Management System (QMS): Case Study Of Bosch Vietnam Company Limited. When issues or possible mistakes arise during the factory's production process, assist in evaluating and displaying the current quality status, thereby evaluating the effectiveness of the quality management system. Furthermore, suggest suitable tactics to enhance productivity and risk control to recognize and reduce possible hazards and guarantee the stability of the quality system.
As a result, Bosch Vietnam's QAM performance will eventually increase, in keeping with the business's dedication to quality and continuous improvement practices. Objective Exploring the quality management process at the Bosch Long Thanh Factory. Assessing the role of the Quality Assurance Matrix (QAM), concerns related to maintenance operations, especially regarding supporting evaluation and displaying quality status while assessing advantages and limitations based on actual implementation. Proposing solution to enhance the quality management system at the Bosch Group.
Assessing The Effectiveness Of The Quality Assurance Matrix (QAM) And Providing Solutions To Improve QAM In The Quality Management System (QMS). Scope and object Scope: Spatial scope: QMM ( Quality Management Methods), MSEx (Manufacturing sections) Department - Bosch Long Thanh Factory - Bosch Vietnam Co. Time scope: Assessing the current status of the quality management system on the production floor (shopfloor), Bosch Long Thanh Factory from Oct. 2024 Object: xv Quality Assurance Matrix tool in the Quality Management System at Bosch Vietnam Co.
Research methodology Data collection and analysis are guaranteed to be multidimensional and thorough when combined qualitative and quantitative research methodologies are integrated using a combined methodological approach. To grasp how QAM affects quality management systems even better, we will also examine relevant documents like internal reports and training manuals. To extract important information and gauge the plant's quality management satisfaction, awareness, and efficacy using QAM, the gathered data will be subjected to content analysis and statistical analysis techniques. The process of guaranteeing research quality will involve verifying and cross-referencing data from several sources and examining the analysis outcomes to ascertain the precision and dependability of the investigation.
The future awareness skills of the organization's operators will be improved by using secondary documents and reports from the QMM department in 2022 and 2023 to learn about the current state of affairs and the causes of errors or faults in accordance with the quality assurance matrix (QAM). The QMM, MSEx department's document repository will house the current papers, and the technique of leveraging secondary documents will greatly streamline the information collecting process. When the quality assurance matrix is used, the data updated and recorded in 2022 and 2023 will precisely reflect the frequency of occurrence of mistakes. Structure of report The report consists of 4 chapters, specifically including: Chapter 1: Introduction to Bosch Vietnam Co.
In Chapter 1, the author will provide an overview of the company, its history, areas of operation, products, and organizational structure of departments. This will help readers gain a general understanding of the enterprise. Chapter 2: Literature Review xvi This section includes some concepts and theoretical foundations for the topic.
