chương 1. Tiếp theo, cô ấy trình bày các khái niệm cơ bản mà cô ấy vận dụng trong quá trình làm việc ở chương 2. Chương 3 mô tả công việc cô ấy thực hiện trong 3 tháng thực tập tại BTT. Các kiến thức và kinh nghiệm tích lũy được trong quá trình thực tập được cô ấy thể hiện ở chương 4.
Cuối cùng, cô ấy kết luận báo cáo và gửi gắm vài kiến nghị ở chương 5. iii 0 0 0 0 SUPERVISING LECTURER’S REMARKS 1. The report’s score & comments: -------------------------------------------------------------------------------------------------- -------------------------------------------------------------------------------------------------- INTERNSHIP ASSESSMENT Number CRITERIA SCORE Form Accuracy 1 Images, graphics References, sources 2 Academic style 3 Introduction Company 4 Department Basic concepts 5 Job description Findings 6 Experiences Conclusions 7 Recommendations Total Supervising lecturer’s signature v 0 0 REVIEWER’S REMARK -------------------------------------------------------------------------------------------------- -------------------------------------------------------------------------------------------------- -------------------------------------------------------------------------------------------------- -------------------------------------------------------------------------------------------------- INTERNSHIP ASSESSMENT Number CRITERIA SCORE Form Accuracy 1 Images, graphics References, sources 2 Academic style 3 Introduction Company 4 Department Basic concepts 5 Job description Findings 6 Experiences Conclusions 7 Recommendations Total Reviewer’s signature vi 0 0 TABLE OF CONTENTS ACKNOWLEDGMENTS.iii COMPANY’S COMMENTS. iv SUPERVISING LECTURER’S REMARKS.
vi TABLE OF CONTENTS. vii LIST OF FIGURES. ix LIST OF TABLES. 1 CHAPTER 1 AN OVERVIEW OF BENTHANH TOURIST AND DOMESTIC TRAVEL CENTER.
An overview of the company. An overview of the department. 12 CHAPTER 2 BASIC CONCEPTS. The importance of tourism to the economy.
Foreign tourists to Việt Nam. Package tour design process. 25 CHAPTER 3 JOB DESCRIPTION. 28 CHAPTER 4 FINDINGS AND EXPERIENCES.
39 CHAPTER 5 CONCLUSION AND RECOMMENDATION 40 5. 46 viii 0 0 LIST OF FIGURES Figure 1. BenThanh Tourist Headquarters in Hồ Chí Minh City, Việt Nam. Statistics on the foreign tourists markets to Vi ệt Nam in the period 2015 – 2019.
20 LIST OF TABLES Table 1. BenThanh Tourist basic information. Department basic information. The tour “3 coconut islands for 2 days” itinerary.
The tour “3 coconut islands for 2 days” selling price. The tour’s cost list. 46 ix 0 0 INTRODUCTION Background Nowadays, smokeless industries such as commerce and tourism are gradually becoming popular all over the world. Việt Nam has many ideal conditions for tourism development, so over the past decades, the tourism industry has accounted for an increasing proportion of GDP.
BenThanh Tourist (BTT) was established in 1989, is one of the first travel companies in Hồ Chí Minh City. After more than 30 years of establishment and development, BTT has had a solid position in the domestic and international market with many remarkable achievements and always won the trust of domestic and foreign tourists for many decades. Reasons for the internship The author was born and raised in Bến Tre province, formed from 3 islets of Bảo, Minh and An Hóa. Bến Tre is famous for coconut and coconut products and has the strength to develop eco-tourism.
The author found that in recent years, the number of foreign tourists, especially Europeans, coming to visit Bến Tre have been increasing year by year. Still, there have not been many tours that fully exploit the outstanding destinations of Bến Tre. With a passion for tourism and a desire to develop tourism in Bến Tre, the author decided to choose the topic of designing package tours for foreign tourists as her graduation report. The internship’s objectives Through the internship, the reporter hopes to expand her knowledge of tourism and the work of tour operator, tour designer.
Besides, she also wants to use the knowledge she learned in school to complete the internship report and improve her attitude when working in a corporate environment. The report’s outline The report on "Designing Package Tours for Foreign Tourists at Domestic Travel Center of BenThanh Tourist" is constructed with five different chapters. 1 0 0 Chapter 1: An overview about BenThanh Tourist and Domestic Travel Center Chapter 2: Basic concepts Chapter 3: Job description Chapter 4: Findings and experiences Chapter 5: Conclusions and ecommendations 2 0 0 CHAPTER 1 AN OVERVIEW OF BENTHANH TOURIST AND DOMESTIC TRAVEL CENTER 1. An overview of the company 1.
Basic information Company Name BENTHANH TOURIST JOINT STOCK COMPANY Brand Name BENTHANH TOURIST Logo Chairman MR. VŨ ĐÌNH QUÂN General Director MR. NGUYỄN NGỌC HOÀI NGUYÊN 82 – 84 Calmette Street, Nguyễn Thái Bình Ward, Head Office District 1 – Hồ Chí Minh City Tel / Fax 84.8 3829 5060 Email benthanh@benthanhtourist.com Website www.com Tax code 0301171827 Table 1. BenThanh Tourist basic information (BenThanh Tourist, n.) Since 1989, BenThanh Tourist (BTT) has been one of the most well-known travel agencies in Vietnam.
There are about 400 employees officially worked in all departments and branches that have made BTT's success. They have extensive experience and have received training in the travel industry from renowned schools 3 0 0 in Vietnam and abroad. Travel service has been a core market segment for BTT since its inception, and it encompasses the main areas of activity: inbound tours, outbound tours, domestic tours, and MICE tourism (Meetings, Incentives Conferences and Exhibitions). BTT also offers transfer and transportation options, as well as tour guides and air ticket agents, in addition to high-quality tours.
BTT's tourist office network encompasses three regions of the country: Hà Nội (in the north), Đà Nẵng (in the central), Cà Mau and Cần Thơ (in the south), and a chain of tourist offices in Hồ Chí Minh City's urban districts. BTT provides a range of tourism facilities and tour programs, including Vietnam Insight Tours, Indochina Tours, Caravan Tours, Historical Cultural Tours, Eco- tourism, Adventure Tours, Team Building Programs, and several other tours to countries around the globe. Besides, BTT also operates hotels and restaurants, travel transportation, and air ticket agency. All of the above areas have achieved specific successes.
BTT has maintained its place in the market for conventional product lines that are common with international travelers as one of the first travel agencies to be issued an Inbound Travel business license. Cultural tours, Rest & Leisure tours, Indochina tours, tours to experience everyday life of local people are just a few of the product families that the organization pioneers in finding and innovating to make a difference: golfing tours, spearfishing tours, exploration tours, adventure tours, and tours incorporating important international activities held on Vietnamese soil. BTT also conducts periodic promotions to target markets and exhibits at international travel shows in the UK (WTM), France (TOP RESA), Germany (ITB), Australia (ATE), Japan (JATA TOURISM EXPO), and other nations in an effort to attract the attention of the international tourism market. The company's traditional markets include the UK, France, Germany, the Netherlands, Spain, the United States, Australia, Japan and others in the world.
4 0 0 BTT has always designed and managed outbound tours to the United Kingdom, France, Germany, the Netherlands, Italy, Spain, Egypt, Turkey, the United States, Brazil, South Africa, Tibet, China, Taiwan, Hong Kong, and other Asian countries to meet the demand of Vietnamese citizens traveling to foreign countries. BTT continues to pick and work with its leading counterparts in the travel industry in many countries, based on its experience as a specialist tour operator in Vietnam. Besides, domestic tourism is also a strength of BTT. BTT is always on the lookout for new and exciting places to visit throughout the country, including traditional tours.
Trans-Vietnam tours, inter-route tours covering the North, Central, and South, the Mekong Delta, Central Highlands, and island tours are all available on a regular basis. Nowadays, MICE is a type of tourism combining seminars and conferences, and large companies and corporations in the world favored it. Catching up with the current trend, MICE tourism has gradually become BTT's strength since BTT exploited it for about ten years. BTT is also a leading MICE tour operator, having successfully organized MICE groups ranging in size from hundreds to thousands of tourists in countries such as Japan, South Korea, Singapore, Thailand, Taiwan, and the United States.
BTT has proudly been one of the leading MICE organizers in Vietnam, with the presence of a skilled and productive MICE center in the travel industry after MICE travel began to advance. Every year, the company successfully hosts hundreds of MICE groups for hundreds of thousands of tourists in Vietnam and other countries, and the number of clients continues to increase year after year. BTT is proud of being tour operators of many loyal clients from Vietnamese and international corporations and groups, including Dai-ichi Life, ACE Life, Samsung, Toyota, Intel, Daikin, Castrol. Moreover, in recent years, travel transportation and air ticket agency are also indispensable activities.
Every year, the company successfully hosts hundreds of MICE groups for hundreds of thousands of tourists in Vietnam and other countries, and the number of clients continues to increase year after year. BTT's transfer and 5 0 0 transportation services have dominated the market share of Free & Easy tours (which only include airfare, hotel accommodations, and two-way airport transfers) and Charter flights in recent years. Hotels and Restaurants is also one of the business areas that can help the company significantly. BTT's chain of restaurants, 3 or 4-star hotels, and resorts has been rapidly expanding for many years thanks to the consistency of service quality and new and clean material facilities.
All of this has led to a closed network of services in the BTT system. Because BTT's real estate possessed prime locations, the chain of hotels, resorts, and restaurants has become a popular tourist destination, as well as a venue for large-scale conferences and seminars. BTT has built a complete system of a high-quality travel company in Vietnam with a closed chain of supportive activities. At the same time, BTT has created a solid trust not only with customers but also with domestic and foreign partners.
Achievements and Awards • The Labor Order, First class, Second class & Third class, awarded by the President of Vietnam • "Top Ten Tour Operators” from 1999 to 2019 offered by the Vietnam National Administration of Tourism and Vietnam Tourism Association • "The Most Favorite Vietnamese Tourist Brand" for 17 consecutive years from 2004 to 2020 • The "Golden Brand" voted by readers of Sài Gòn Giải Phóng Newspaper • "Excellent Tour Operator" for 17 consecutive years from 2004 to 2020 voted by The Guide Magazine • "The Most Satisfied Travel Services" voted by readers of Saigon Marketing Newspaper. "Top 100 Strongly & Comprehensively Developing Businesses" awarded by Global Trade Alliance - Global GTA. "Vietnam Top 500 Brands" "Service Business Award" "WTO Integration Brand" 6 0 0 • "The Friends of Thailand Awards 2008 - 2010" awarded by the Tourism Authority of Thailand • "The Best Travel Agency - Indochina" awarded by Travel weekly magazine - Singapore • “Best supporting Viet Nam Outbound Travel Agent” awarded by Resort World Genting Malaysia • "The Best Outbound to Cambodia of the year" - Cambodia's Ministry of Tourism awarded • "ASEAN favorite brand 2015"; "ASEAN Quality Products - Services 2015" • "The Most Valuable Buyer - The Most Valuable Buyer" in 2017, awarded by the Indonesian Ministry of Tourism • "Impressive Partner 2015"; “Sales King 2015”, Best Korea Winter Tour Contest 2017, Most Creative Partner 2018, Golden Partner 2019 Golden Partner awarded by Korea Tourism Board (KTO) in Vietnam • "Bestselling Travel Agency" in 2018, Impressive Incentive Travel Agency in 2019 awarded by Japan Tourism Promotion Agency (JNTO) 7 0 0 Figure 1. BenThanh Tourist Headquarters in Hồ Chí Minh City, Việt Nam (BenThanh Tourist, 2021) 1.
Company history BenThanh Tourist, formerly known as Ben Thanh tourism service company, was established on December 9, 1989. It is one of the first travel companies to be licensed to do international tourism business in Vietnam.