vn 1 - : tailieuhoctap@hutech. IV UNIT 1: TOURIST INFORMATION & ITINERARIES .2 Compound nouns WILL GOING .3 Writing these sentences without changing the meaning.4 THE TOURISM SYSTEM .3 WRITING AND SPEAKING .4 TOURISM INFORMATION DISCUSSION. 18 UNIT 2: TOUR BOOKING & TOUR COMMENTARIES .2 Writing these sentences without changing the meaning.3 WRITING AND SPEAKING. 41 UNIT 3: RESTAURANTS AND THEIR SERVICES .1 Structures describing eating and drinking establishments .2 Vocabulary eating and drinking establishments .3 Re-write these sentences without changing the meaning .3 WRITING AND SPEAKING.
56 UNIT 4: TAKING CUSTO INING DISHES .1 Vocabulary & structure describing foods .2 Articles A/AN & THE A or SOME .3 Re-write these sentences without changing the meaning .3 WRITING AND SPEAKING. 78 UNIT 5: HOTEL RESERVATIONS .2 Expressing the locations .3 WRITING AND SPEAKING. 101 UNIT 6: HOTEL CHECK-IN .2 Re-Writing these sentences without changing the meaning .3 WRITING AND SPEAKING. 115 UNIT 7: HOTEL CHECK-OUT .2 Re-Write these sentences without changing the meaning .3 WRITING AND SPEAKING.
128 UNIT 8: HANDLING COMPLAINTS.3 Re-Write these sentences without changing the meaning .3 WRITING AND SPEAKING. 147 IV MÔ MÔN Anh du là môn trong ngành khác môn trang cho sinh viên có giao và trong ngành khách khi ngôn khác là Anh giao DUNG MÔN Là môn chuyên ngành Khách phân theo các dung sau: UNIT 1: Tourist Information & Itineraries UNIT 2: Tour Booking & Tour Commentaries UNIT 3: Restaurants and Their Services UNIT 4: Taking Orders & Explaining Dishes UNIT 5: Hotel Reservations UNIT 6: Hotel Check-in UNIT 7: Hotel Check-out UNIT 8: Handling Complaints Môn này sinh viên có Anh và Anh du 1. YÊU MÔN - nghe - Làm bài tra - phát ý cùng viên xây bài - trình tài nhóm. V CÁCH DUNG MÔN môn này, ôn các bài các câu và làm bài bài và tìm thêm các thông tin liên quan bài bài tiêu bài sau dung bài thúc ý bài câu ôn và thúc toàn bài làm các bài PHÁP GIÁ MÔN Môn giá - quá trình: 30%.
Hình và dung do GV phù quy và tình hình - thi: 70%. Hình bài thi trong 60 phút. UNIT 1: TOURIST INFORMATION & ITINERARIES 1 UNIT 1: TOURIST INFORMATION & ITINERARIES Learning outcome: Types of tourist attractions Activities during holiday Managing skills to work in the tourist office 1.1 Vocabulary Work in pairs. Match the words to the correct pictures A.
Beach 2 UNIT 1: TOURIST INFORMATION & ITINERARIES 1_________________ 2_________________ 3_________________ 4__________________ 5__________________ 6_________________ 7_________________ 8__________________ 9_________________ B. Playing golf UNIT 1: TOURIST INFORMATION & ITINERARIES 3 k.2 Compound nouns WILL GOING A. Compound nouns: In English we can use nouns as adjectives. For example: Water sport Stork sanctuary Safari tour The relationship between the two nouns can be of many kinds, including: Place: mountain slopes, city center 4 UNIT 1: TOURIST INFORMATION & ITINERARIES Time: spring holiday, weekend break Function: golf course, swimming pool Material: paper bag, iron bridge, stone cathedral A compound noun is a noun that is made with two or more words.
A compound noun is usually [noun + noun] or [adjective + noun], but there are other combinations (see below). It is important to understand and recognize compound nouns. Each compound noun acts as a single unit and can be modified by adjectives and other nouns. There are three forms for compound nouns: open or spaced - space between words (tennis shoe) hyphenated - hyphen between words (six-pack) closed or solid - no space or hyphen between words (bedroom) Compound nouns can also be formed using the following combinations of words: Noun + Noun toothpaste Adjective + Noun monthly ticket Verb + Noun swimming pool Preposition + Noun underground Noun + Verb haircut Noun + Preposition hanger on Adjective + Verb dry-cleaning Preposition + Verb output UNIT 1: TOURIST INFORMATION & ITINERARIES 5 Match the nouns in A and B.
When to use GOING TO: The structure BE GOING TO is normally used to indicate the future but with some type of connection to the present. We use it in the following situations: When we have already decided or we intend to do something in the future: Ex: They're going to retire to the beach - in fact they have already bought a little beach house. When there are definite signs that something is going to happen: Ex: I think it is going to rain - I just felt a drop. When something is about to happen: Ex: Get back! The bomb is going to explode.
When to use WILL: In other cases, where there is no implicit or explicit connection to the present, use WILL: 1. For things that we decide to do now. Ex: I'll buy one for you too. I think I'll try one of those.
(I just decided this right now) 6 UNIT 1: TOURIST INFORMATION & ITINERARIES 2. When we think or believe something about the future. Ex: My team will not win the league this season. I think it will rain later so take an umbrella with you.
To make an offer, a promise or a threat. Ex: I'll give you a discount if you buy it right now. I promise I will behave next time. Practice WILL GOING: 1.
Tomorrow morning, I (be)___________fishing with him. We (eat)___________ at the restaurant, tomorrow evening. This bloody car (not start)________________! 4. (You/rent) ________________ another car? Yes, I am.
Do you think they (win) _____________ the championship? 6. I (call) ______________ you as soon as possible. (You/open) ______________ the window, please? 8. When in older, I (build) _______________ a big house.
When she passes her licence, she (buy) ________________ a car. I (buy) ______________ vegetables at the supermarket.3 Writing these sentences without changing the meaning 1. Did she give any reason for her failure? Did she explain why ______________________________________________? 2. She say a word when she left the room.
She left the room _________________________________________________.Brown bought a new car althought we advised him against it. UNIT 1: TOURIST INFORMATION & ITINERARIES 7 4. His bank manager turned down his request for a loan. If you don't leave immediately, I will call a policeman.
The film was so funny that I burst out laughing. It was such ______________________________________________________. I am sorry that I didn't go to the party last Sunday. What is the price of this watch? How much _______________________________________________________? 9.
He said "Do you like to wear Sunday He asked ________________________________________________________.Someone carried my luggage to the train station.Books are no longer written by hand. Books used to ____________________________________________________.He has designed the fine modern buildings. The fine modern buildings _________________________________________.It pleases me that she is going to get her scholarship.They were worried that they weren't not on time. They were worried about not ___________________________________.The price is too high for me to buy it.
The price is so ______________________________________________. 8 UNIT 1: TOURIST INFORMATION & ITINERARIES 1.1 Pre-reading WORD SEARCH: Look in your dictionary/computer to find other meanings, information, synonyms for the words 'Tourist'. Share your findings with your partners. Tourist ANSWER SOME QUESTIONS: a.
Where do you want to travel? How many people will travel? And how much do you want spend? b. Do you have any hotel or accommodation in mind? c. Do you have any experience traveling? UNIT 1: TOURIST INFORMATION & ITINERARIES 9 1.2 Reading WHAT IS TOURISM? Although many of us have been "tourists" at some point in our lives, defining what tourism actually is can be difficult. Tourism is the activities of people traveling to and staying in places outside their usual environment for leisure, business or other purposes for not more than one consecutive year.
Tourism is a dynamic and competitive industry that requires the ability to adapt constantly to customers' changing needs and desires, as the satisfaction, safety and enjoyment are particularly the focus of tourism businesses.3 TOURISM ENCOMPASSES: Outbound Tourism Outbound tourism is what you may be most familiar with. It involves the people going from British Columbia to other provinces, territories or countries. For example, going to Hawaii for a holiday is considered outbound tourism. 10 UNIT 1: TOURIST INFORMATION & ITINERARIES Inbound Tourism The tourists coming to BC from other places are called inbound tourists.
BC competes in a global market to attract tourists from the United States, Japan, Germany and many other countries. The industry also implements marketing campaigns aimed at attracting travellers from other parts of Canada, as well as from within British Columbia. Domestic Tourism Approximately half of the tourists in BC each year are actually from within the province. BC Stats and Destination BC consider those travelling beyond their usual environment (typically more than 80 km from home) for business or for pleasure to be tourists.
Tourism Sectors There are different ways to measure the size of the tourism industry, as tourism does not conform to the usual ways that industries are defined, such as manufacturing, forestry and other industries. Tourism constitutes a wide variety of sectors that provide diverse products and services to visitors. However, these businesses also provide products and services to local residents. The tourism and hospitality industry in British Columbia employs 274,000 people on a full year equivalent basis, in diverse sectors such as transportation, travel services, recreation and entertainment, accommodation and food and beverage services.
The industry represents approximately 12% of the total BC workforce. Of these 274,000 workers, approximately half (127,000) are employed directly as the result of the $13.5 billion in tourist spending in the province each year. When describing the go2hr includes all 274,000 workers, because this is the number of people who need to be recruited and trained to support the businesses that serve both tourists and local residents. Economic reports may focus more on the 127,000 jobs created by direct tourism spending for different purposes.
Both figures are correct. UNIT 1: TOURIST INFORMATION & ITINERARIES 11 1.4 THE TOURISM SYSTEM The Tourism System Before developing a tourism product, it is useful to understand how the tourism system operates. The diagram shows the components involved. The Consumer The consumer is the most important part of the tourism system because the consumer is the reason tourism products and services exist.
Everyone working in tourism must ensure that the consumer is considered first and foremost in all business and planning decisions. Consumers spend their money and leisure time in many different ways. If they choose to spend their money on a holiday, they generally begin by setting a budget, deciding on the period of travel and considering the types of activities they would like to do while away. Then they select a destination, decide how they will travel there and make reservations accordingly, through a travel agent, wholesaler, over the internet or directly with a tourism operator.
The Travel Experience The travel experience relates to how the consumer travels to the destination and the experiences they have along the way. Travel choices include air, car, boat, coach, 12 UNIT 1: TOURIST INFORMATION & ITINERARIES train, motorbike, hiking or a combination of the above. The mode of travel affects the type of consumer experience, for example, flying to a destination is a very different experience to driving. When transport options, links and support services are limited or below standard, the destination often suffers.
Many issues affect the quality of the travel experience, including the variety of attractions, facilities and accommodation available en route; the road quality and signage; and the frequency of transport services. The Holiday Experience When consumers decide to take a particular type of holiday, they have expectations of the experience they will have. This could relate to the quality of accommodation, service and food, or the range and cost of activities available, variety of shopping, cafe and restaurant opening hours. Their satisfaction will be based on how well the holiday met their initial expectations or exceeded them.
Marketing A Business Marketing refers to the multi-faceted process that any successful business perpetually works through.