Real Business English B1 21st century skills at work Student’s Book with audios by Hazel Grünewald Anette Bradbury Access all the accompanying digital components for this book on allango, the DELTA Publishing language learning platform: Scan the QR code Enter this licence key to activate or go directly to the additional components: www.uk When you see this symbol, accompanying digital content is available. DELTA Publishing Authors Hazel Grünewald, Anette Bradbury Content Consultants Rebecca Rubel, Karlsruhe; Cornelius Carey, Stuttgart Editors Ines Haelbig, Herne; Mary Ann Poerner Layout and typesetting Britta Petermeyer, SNOW, München Production Anastasia Raftaki Information and additional products/material for this series can be found here: www.uk/real-business-english Please note that the DELTA Augmented App is no longer available. For more information on how to access the digital material for this title, please see page 1. Edition 1 3 2 1 | 2026 25 24 The last figure shown denotes the year of impression.
DELTA Publishing, an imprint of the Ernst Klett Sprachen GmbH © Ernst Klett Sprachen GmbH, Rotebühlstraße 77, 70178 Stuttgart 2024 Original edition published by Ernst Klett Sprachen GmbH, 2017 Original edition: Global English Training GET, © PONS, Stuttgart 2004 All rights reserved. The use of the contents for text and data mining is expressly reserved and therefore prohibited.de/delta No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from the publisher. Printing and binding: Elanders Waiblingen GmbH ISBN 978-3-12-501780-1 Real Business English REAL Business English was developed for REAL companies with input from REAL international companies. Each unit deals with a specific topic commonly found in companies around the world.
Through a variety of activities, you will gain practical experience talking and writing about your own company. The aim is to offer you as much personalized practice as possible, while still dealing with a variety of topics which companies in various industries encounter. Example: In class, talk about the questions below. • What does your company do to encourage teamwork? • Have you ever participated in team-building activities? Tell the group about your experience.
English can be spoken and written differently around the world. Therefore, each unit contains tips on the differences between British English and American English. Example: BE AE organise organize programme program In addition to highlighting differences in global English, REAL Business English offers a look at cultural differences when doing business internationally. Example: Read the text.
What else do you know about eating out in Britain or North America? Grammar explanations with exercises and vocabulary practice can be found in the Workbook, along with the answers to all activities. The DETLA Augmented App lets you access all audio files and PDF versions of this book. Simply download the app onto your device and scan the pages with an audio symbol to access the audio files. To access the PDFs, scan the first page of every unit, where you see this symbol.
We’re happy to support you in learning REAL Business English! three 3 Contents 1 Company Structures 6 1 Departments 2 Responsibilities within departments 3 Company set-up 4 Working routines 2 Communicating 12 1 On the phone 2 Appointments 3 Letters and emails 3 Online 18 1 Using the Internet 2 Comparing websites 3 Emails 4 Career 24 1 Talking about experiences 2 Education 3 Plans and objectives 5 Good Job! 30 1 About your job 2 Job applications 3 Job interviews 6 Processes 36 1 Describing things 2 Describing processes 3 Instructions 7 Persuading and Selling 42 1 Being polite 2 Presentations 3 Offers 4 Persuading and negotiating 8 Buying 48 1 Giving reasons 2 Getting the best deal 3 Payment and delivery 4 Placing an order 4 four 9 Market Performance 54 1 Large numbers 2 Describing trends 3 Predictions 4 Future plans 10 Working Together 60 1 Meetings 2 Writing minutes 3 Assigning tasks 4 Participating in meetings 11 Visitors 66 1 Meeting and introducing people 2 Small talk 3 Showing visitors around 4 Eating out 12 Business Trips 72 1 Times and phone numbers 2 Travel preparations 3 Checking in and out of hotels 4 Cultural differences 13 Trade Fairs 78 1 About trade fairs 2 Preparing for the trade fair 3 At the stand 14 Building Teams 84 1 Team players and team leaders 2 Finding the best people for the team 3 Building team spirit 15 Working Flexibly 90 1 Balancing work and life 2 Teleworking 3 Advice and obligation 4 Budgets 16 Managing Change 96 1 Making decisions 2 Making changes 3 Criticism 4 Company reports Appendix Info Gap Activities 102 Useful Phrases 129 Transcripts 105 Wordlist 134 five 5 1 Company Structures You are at an international conference. How do you introduce yourself? 1 Departments A Match the department titles with the correct picture. Purchasing | Human Resources | Research and Development | Production | Marketing | Accounting | Information Technology | Legal Accounting 6 six Company Structures 1 B Listen and complete with the correct departments. 1 Sales | Purchasing | HR (Human Resources) | Marketing | Production | Legal | Accounting | IT (Information Technology) | R & D (Research and Development) 1.
Martina Thorogood works in HR. Hannah Clare works in. Cole Touhey works in. Chad Braxton works in.
Theresa Erich works in. Stan Moslowski works in. Wendy Goldberg works in. Paige Harrison works in.
Ray Hander works in. C Listen and write down the department for each description you hear. 2 Accounting | Sales | Purchasing | Human Resources | Production | Marketing 1. D What other departments does your company have? Describe them.
2 Responsibilities within departments A Put Martina’s introduction in order. Our department is also here for the b. I began in Human Resources while employees. We organize training days for I was at university.
I did a few them, plan events and answer questions internships and when I finished on tax and other job-related subjects like college, I found this job. That was holiday and benefits. ten years ago. Mainly my job is to find new employees for the d.
Hello and welcome back to company. I update want ads and job openings online, Human Resources. I’d like to organize job fairs and also conduct job interviews. show you around so you can But it isn’t just our job to find new people.
learn a bit about what we do. Human Resources is a really interesting department. I think what I like most is contact with people. B Read Martina’s introduction again and mark the sentences true (T) or false (F).
Martina first worked in Human Resources as a student. She studied for ten years. An intern is a student who works for a company during his or her studies. The Human Resources department organizes job fairs.
Martina enjoys dealing with people. Employees in HR are only responsible for new employees. seven 7 1 Company Structures C Write your own text about your department and job. D Listen and mark the sentences true or false.
The telephone sales staff sells phones. External salespeople travel to companies. Telephone sales staff makes presentations on the phone. It is Theresa’s job to organize meetings for the department head.
She is working at the company temporarily. External sales staff makes presentations at companies. The sales staff is responsible for designing new products. E Listen and answer the questions about the dialogue.
Ray is responsible for. Paige works in. Paige negotiates with customers because she has to. Wendy began working at the company years ago.
Ray learned about computers because he extra courses after college. BE organise programme Chad three more weeks; rtm en t is wo rki ng on the annual report; needs whole depa AE make sure they add up checking final figures to organize Theresa ducts on the market; program sta ff members; new, good pro extra sal es tra ini ng for new information and details arr an gin g tra ini ng sch edule for sales staff to get currentl y Hannah the lowest price find the best quality for saving costs by trying to Stan too many things away e to wa tch waste; currently throwing starting a new pro gra mm d needs to implement ney ou t the wi nd ow ); department has plans an (= throwing mo them Wendy for experiments costs too e a big eff ect on what we do; mater ial cost sav ing s hav g costs is difficult t the y hav e to pu rch ase things they need; cuttin much bu uld Cole new line of products; sho rki ng on a ma jor adv ertising campaign for the wo help financial troubles help increase sales; could anizing software Ray log ist ics sof twa re; ne eds three more weeks; org working on new monitors courses; set ting up new Martina e for all employees; on the new pay str uct ure and benefits programm working s 8 optimistic about the result Company Structures 1 F Read the minutes at the bottom of page 8 and answer the questions. Chad … works in IT. is checking figures. is writing the annual report alone.
Right now, Theresa is organizing … sales training. Hannah has to … save time. save her job. Stan wants to … save on time. Wendy has problems because … material is expensive.
they don’t have any work. their experiments don’t work. At the moment, Cole is preparing … a press release. an ad campaign.
Ray is … buying a new computer. writing a new program. working on administrator software. G Match the people with what they do.
Then listen and check. Who writes contracts? a. Who makes the products for the company? b. Who develops new products? c.
Who does software development? d. Who makes sure customers know about the products? e. Who does purchasing? f. Who works in Sales? g.
Who does interviews with job applicants? h. Who works in the Accounting Department? i. Ray H Walk around and ask others about their jobs. Name: Job title: Department function: Job responsibilities: Current work/projects: nine 9 1 Company Structures 3 Company set-up A Read the following information about company hierarchies.
Hierarchies d have very different Companies in the English-speaking worl r, more established firms structures. You will often find olde usua lly whe re the with a larger hierarchy. This is ) work s, then comes the Chief Executive Officer (CEO e peop le gene rally make all final Board of Directors. Thes decisions about the company.
Presidents for the Below the Board you will usually find Vice tly to the Board. They report direc lead ers who are in charge of different sections and Then there are managers and group lomerates structure is found not only in huge cong various duties in each department. This but also in smaller firms. companies in structures in more modern, progressive However, you will find flat management there are and software development.
Even though such fields as information technology (IT). Peop le work a larger say in how the company runs still bosses, in general the employees have ble rather than a single person. more in teams and the group is responsi B Work in pairs to exchange information and complete your organigram. The incomplete organigram below shows the management structure of a large steel company.
Ask your partner questions in order to fill in the missing information. Then, answer your partner’s questions. Student A uses the information on this page. Student B uses the information on page 102.