MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION CAPSTONE PROJECT INDUSTRIAL MANAGEMENT MONITORING AND CONTROLLING THE DEPLOYMENT PROJECT AT AVERY DENNISON RBIS VIETNAM LECTURER: PhD. NGUYEN KHAC HIEU STUDENT: BUI THI HUYNH NHI SKL008246 Ho Chi Minh City, December 2021 MINISTRY OF EDUCATION AND TRAINING HCMC UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF ECONOMICS GRADUATION THESIS TOPIC: MONITORING AND CONTROLLING THE DEPLOYMENT PROJECT AT AVERY DENNISON RBIS VIETNAM Student: Bui Thi Huynh Nhi ID student: 18124202 Course: 2018 Major: Industrial Management Instructor: Ph. Nguyen Khac Hieu Ho Chi Minh City, December 2021 INSTRUCTOR’S EVALUATION ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- HCMC, date …month…year…… Instructor Trang i ACKNOWLEDGEMENTS First of all, the author honestly wants to express my gratitude toward all the lectures at HCMC University of Technology and Education for teaching the author within 4 years at the university. They truly gave the author valuable knowledge and help the author to grow myself every single day.
In particular, the author would like to thank my instructor – Ph. Nguyen Khac Hieu for taking his time and dedication to give the author the right direction with great advice to complete the thesis on time. Secondly, the author genuinely thanks the Avery Dennison RBIS Vietnam Company for giving the author an amazing opportunity to take an internship in such a great and professional environment. Through that, the author can learn a lot of new things from other experienced members and expose to real and challenging tasks at the workplace to improve and develop my skills.
The author sincerely would like to thank all the members of the GPD department especially the project management team where the author was mainly evolving into. The author especially thanks my manager - Mr. James Li for guiding and sharing with the author useful information about the company business. Huge thanks to Mr.
Lam Nguyen & Mr. Uy Huynh for assigning the author tasks and enthusiastically guiding and supporting the author complete the tasks well during the internship period. Finally, the author also would like to give tremendous thanks to all of my friends as well as my family who always motivate and support the author along the way. HCMC, date …month…year…… Student Bui Thi Huynh Nhi Trang ii LIST OF ABBREVIATIONS ABBREVIATION EXPLANATION ACS Avery Commerce Suite AD Avery Dennison ADVN Avery Dennison Viet Nam AW Art Work BTC Benchmark Target Costing C&C Care & Content CFE Commercial Front End CS Customer Service DRF Development Request Form HC Headcount E2E End to End EHS Environment, Health & Safety ETA Estimated Time of Arrival FC Forecast FMEA Failure Mode & Effect Analysis FT Fast Track GPD Global Program Deployment GSPD Global Sampling and Product Deployment IC Internal Company IPPS In-Plant Printing solution LT Lead time MOQ Minimum Order Quantity O2D Opportunity to Deployment OE Order Entry OS Outsource PA Production Artist PE Production Engineer PIC Person in charge Trang iii PLN Planning PM Project Manager PO Purchase Order PPC Production Planning Coordinator RBIS Retail Branding & Information solution SB Service Bureau SC Supply Chain SKU Stock Keeping Unit SOP Standard Operating Procedure STD Standard Time Delivery TA Talent Acquisition TQ Total Quality UPH Units per hour WD Working Day Trang iv LIST OF TABLES Table 2.1 Project life cycle ______________________________________________18 Table 3.1 Pre-deployment process in detail _________________________________27 Table 3.2 The deployment process in detail _________________________________28 Table 3.3 Basic project deployment model _________________________________30 Table 3.4 Project initiating ______________________________________________33 Table 3.5 Project planning ______________________________________________35 Table 3.6 Project executing _____________________________________________36 Table 3.7 Project monitoring and controlling _______________________________38 Table 3.8 Project monitoring and controlling in detail ________________________39 Table 3.9 Program specification of Coach RFID _____________________________48 Table 3.12 Steering committee___________________________________________49 Table 3.13 Core team __________________________________________________50 Table 3.10 Item list____________________________________________________51 Table 3.14 Action plan _________________________________________________52 Table 3.15 Gantt chart of the Coach RFID project ___________________________53 Table 3.16 Factory list _________________________________________________55 Table 3.17 Material information _________________________________________56 Table 3.18 Items information ____________________________________________57 Table 3.19 Item information_____________________________________________57 Table 3.20 Capacity readiness status ______________________________________58 Table 3.21 Updated action plan for COACH RFID project _____________________60 Table 4.1 Online courses _______________________________________________71 Table 4.2 Lesson learned _______________________________________________73 Table 4.3 Checklist question ____________________________________________73 Appendix 1: Updated Gantt chart for COACH RFID project ___________________78 Trang v LIST OF FIGURES Figure 1.2 Car graphic wrap .3 AD retroreflective material .4 One of the AD apparel solutions.6 One of AD Printers solutions .7 Pressure-sensitive tapes .8 One of AD medicals .9 One of AD fastener solutions.10 Avery Dennison RBIS Vietnam .1 Project kick-off factors .4 Probability and Impact Matrix .1 GPD Organizational chart .2 The pre-deployment process .3 The project deployment process .4 Program specification template .45 Trang vi Figure 3.10 Risk register for the COACH RFID project .70 Trang vii TABLE OF CONTENT INSTRUCTOR’S EVALUATION.
ii LIST OF ABBREVIATIONS. iii LIST OF TABLES .v LIST OF FIGURES. Research scope and subjects .2 CHAPTER 1: INTRODUCTION TO AVERY DENNISON RBIS VIETNAM .1 Introduction to global Avery Dennison Corporate .3 An overview about Avery Dennison RBIS Vietnam .4 Mission and vision .6 Key Product Lines at Avery Dennison RBIS .14 CHAPTER 2: LITERATURE REVIEW .1 Overview about project .1 Definition of project .4 General project life cycle .2 Project monitoring and controlling .2 Benefits of monitoring and controlling project work .4 Probability and Impact Matrix .24 CHAPTER 3: MONITORING AND CONTROLLING THE DEPLOYMENT PROJECT SITUATION AT AVERY DENNISON RBIS VIETNAM .1 Introduction about the GPD department .1 The organizational chart or the GPD department .2 Functions of the GPD department .2 The opportunity to deployment initiative.3 The project deployment process and framework .4 Project life cycle at ADVN in general .4 Project monitoring and controlling .5 Analyzing the deployment project monitoring and controlling status in the PM team at the GPD department .1 The deployment project monitoring and controlling flowchart .2 The deployment project monitoring and controlling process.3 Software tools and communicating ways .6 Monitoring and controlling on project Coach RFID in week 27 .4 Project monitoring and controlling .61 CHAPTER 4: EVALUATION AND SOLUTION .1 Holding regular training .2 Monitor and control projects in a more agile way .3 Creating a backup plan .4 Adding more recommended online courses on the E-learning .5 Making more documentations .6 Using the probability and impact matrix in rating the risk .77 Trang xi PREFACE 1. Introduction In the current global business environment, everything seems to change drastically compared to the past few years.
The new technology and equipment as well as the production process are significantly evolving every single day. That makes such a huge impact on how the company operates and performs. It requires the company to adapt to new ways of doing business to optimize the company’s performance. As a situational fact, the competition between companies is massively increasing.
Every company wants to make a big effect and gain a decent share in the market. The customer surely plays a really important factor for the company to achieve this target and push the company's business development. In recent years, the project has become more and more imperative in companies. To produce the new and high-quality products within a short lead time and avoid the wasteful factors along with the operation, project-oriented works have got popular in the companies aiming to ultimately fulfill the customer expectation.
At Avery Dennison RBIS Vietnam, the company has been transforming the structure and process to the O2D model (Opportunity to deployment) to adopt a new way of doing business. At AD, the GPD department plays a vital part in connecting with the global team and developing the new products to finally bring them to the ongoing process. The company is supposed to produce unique and impeccable products to get positive faith from the customers. To achieve that target, all the processes have to be deployed in a way that adds value to the customers.
At the GPD department, the Project Management team plays a really important role in making sure everything has to be well-prepared and available on time before moving to the production stage. As a leader company in labeling and material solutions, Avery Dennison Vietnam is constantly developing and deploying more and more new technologies and products to be able to provide meaningful and effective solutions to boost the way the industries operate and make a difference on the market. During the internship in the GPD department and closely working with the PM team of the company, the author can approach a lot of new things by exposing myself to the deployment of projects. Trang 1 Through that time, the author found that the PM department still has some problems in monitoring and controlling the projects.
To have a better understanding overall of how a project is deployed and managed as well as recommend some solutions to better the project monitoring and controlling process in Avery Dennison RBIS Vietnam (ADVN), the author decided to choose the topic “Monitoring and controlling the deployment project at Avery Dennison RBIS Vietnam”. Research Objectives To understand the project deployment process and the project monitoring and controlling stage as well as how it applies to the real projects in the PM team at the GPD department. To evaluate the project monitoring and controlling status in the PM team at the GPD department. To recommend some solutions to improve the project monitoring and controlling stage in the PM team at the GPD department.
Research scope and subjects Research subjects: the deployment project monitoring and controlling status. Research scope: PM Team at GPD department as well as other relevant departments at Avery Dennison RBIS Vietnam from July 2021 – September 2021. Research Methodology Project status updates: collecting information, data, results from documents, and updates related to project implementation through internal members. Direct observing, asking for explanations from team members as well as other involving members.
Evaluation and review: analyzing the information, finding out risks, and highlighting issues that might come up along the way. Gantt Chart tracking: tracking the time of the activities to ensure the project stays on track. Report Structure The report consists of three main chapters: Chapter 1: Introduction to Avery Dennison RBIS Vietnam. Chapter 2: Literature review.
Trang 2 Chapter 3: Monitoring and controlling the deployment project situation at Avery Dennison RBIS Vietnam. Chapter 4: Evaluation and Solution Trang 3 CHAPTER 1: INTRODUCTION TO AVERY DENNISON RBIS VIETNAM 1.1 Introduction to global Avery Dennison Corporate Avery Dennison is created by the strategic merger of Avery Adhesives in downtown Los Angeles with Dennison Manufacturing in 1990. The company headquarters is currently based in Glendale, California, USA. The company is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional material.
The company’s products are used in nearly every major industry from retail apparel branding to consumer package goods serving and other markets all over the world. The company brings greater clarity to surroundings, more insights into inventories, and added value to the information consumers and businesses demand. Extensive expertise in the core businesses allows the company to be recognized as an industry leader. AD currently holds position 417 on the 2021 Fortune 500® list of the largest U.
industrial and service companies. Avery Dennison operates in over 180 locations in 50 countries across 6 continents such as China, India, Bangladesh, Norway, Cambodia, Sri Lanka, etc. Up to date, the company has more than 32.000 employees across the world. The company always sets the standard high with cutting-edge adhesive technologies and materials wherever it is located.2 Business Areas Label and graphic materials (LGM): the LGM business provides three kinds of solutions including labeling and packaging materials, graphic solutions, reflective solutions.
Labeling and packaging materials produce variable information labels used in shipping and other industries.