MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FINAL THESIS INDUSTRIAL MANAGEMENT MAJOR ANALYZE REALITY QUALITY CONTROL OF ROASTED AND GROUND COFFEE AT QUANG TUNG COFFEE MANUFACTURE FACTORY INSTRUCTOR: NGUYEN THI ANH VAN STUDENTS: NGUYEN THI THU HIEU ID STUDENTS: 16124023 STUDENTS: NGUYEN THI BICH HAU ID STUDENTS: 16124019 SKL 0 0 7 3 7 6 Ho Chi Minh city, May 2020 Luan van MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING FINAL THESIS TOPIC: ANALYZE REALITY QUALITY CONTROL OF ROASTED AND GROUND COFFEE AT QUANG TUNG COFFEE MANUFACTURE FACTORY Students : Nguyen Thi Thu Hieu – 16124023 Nguyen Thi Bich Hau - 16124019 Year : 2016 Major : Industrial Management Instructor : MBA Nguyen Thi Anh Van Ho Chi Minh city, May 2020 Luan van THANKS TO With deep gratitude and grateful, the author would like to thank Ms. Nguyen Thi Anh Van for wholeheartedly supporting and guiding the author in the entire internship process. Her helpful tips helped the author to better complete the assigned tasks during the internship/ internship report and the final thesis also. In addition, the author would also like to thank the leaders of Quang Tung Coffee for creating the best conditions for the authors to have the opportunity to study and experience practical work.
Sincerely thanks to the brothers and sisters in the company for creating favorable conditions during the author's internship at the company. And especially, the author would like to thank Mr. Le Thanh Tung for wholeheartedly supporting and guiding the author in the entire internship process. His helpful advice has helped the author to better complete the assigned task and his suggestions and guidance have helped the author to complete this report.
Sincerely thanks! Ho Chi Minh city, 5th May,2020 Students Nguyen Thi Thu Hieu Nguyen Thi Bich Hau i Luan van LIST OF ACRONYMS ACRONYMS EXPLAIN QM Quality management QC Quality control QA Quality Assurance CCP Critical Control Points HACCP Hazard Analysis and Critical Control Points PE Polyethylene GMP Good Manufacturing Practices SSOP Standard Sanitation Operation Program CP Control Point CL Critical Limit TQM Total quality management ii Luan van LIST OF TABLES Table 1.1: The business results .1: Check the quality of coffee beans after roasting .2: Benchmark for sensory evaluation .3: List each hazard in the process of controlling roasted coffee (Refer to appendix 1) .4: Identify critical control points (Refer to appendix 2). 56 iii Luan van LIST OF FIGURES Figure 1.1: Green coffee is shipped from the warehouse .2: Technological process at Quang Tung coffee.4: The change of colors .7: Product after being packed.1: More modern machines at small companies .2: Coffee brewing tank in according to new technological process. 48 iv Luan van TABLE OF CONTENTS THANKS TO .i LIST OF TABLES. iii LIST OF FIGURES .iv TABLE OF CONTENTS.
1 CHAPTER 1: INTRODUCTION ABOUT COMPANY. Information about An Khanh Trading Service Company Limited and Quang Tung coffee manufacture factory. The process of formation and development. Vision, mission and core values.
Business fields and operations of the company. Operation and business results. Advantages and disadvantages of the enterprise. 7 CHAPTER 2: LITERATURE REVIEW.
Quality and quality management. The concept of quality. The quality management methods. Quality verification strategy.
Total quality control (TQC). Total quality management (TQM). The basic content of quality management. The factors impact directly to product’s quality.
Hazard Analysis and Critical Control Points (HACCP). 26 CHAPTER 3: ANALYZE QUALITY CONTROL IN QUANG TUNG CAFE MANUFACTURE FACTORY. Quality control of input materials – green bean. Quality control during production.
Roasting and cooling. Control the process of packaging and finishing products. Comment on the advantages and limited in the quality management process of Quang Tung coffee manufacture factory. 40 CHAPTER 4: PROPOSE SOLUTIONS FOR IMPROVING QUALITY CONTROL AT QUANG TUNG COFFEE AND AN KHANH TRADING CO.
Changing modern machinery and technology process. Recruitment of quality control staff for manufacture factory. HACCP construction for coffee roasters production line. STEP 1: ESTABLISHING A WORKING GROUP ON HACCP.
STEP 2: PRODUCT DESCRIPTION. STEP 3: TECHNOLOGICAL PROCESS. STEP 4: DIAGNOSTICS AND SURFACE PLAN BY GMP RULES 49 4. STEP 5: IMPLEMENTATION SSOP.
STEP 6: HAZARD ANALYSIS. STEP 7: DEFINE CCP. STEP 8,9,10,11: SET UP CCP. STEP 12: ESTABLISHING DOCUMENT SYSTEMS AND RECORDS.
57 vi Luan van INTRODUCTION 1. Introduction Vietnam is an agricultural country with a large number of agricultural products with an important position in supplying agricultural products to the world such as tea, coffee, rice, pepper, etc. Cultivated in Vietnam for a long time, there are still problems that inhibit the development and affirm the brand name in the international market. We have achieved the second largest export volume of coffee in the world, only after Brazil, but the competitiveness is always lost in terms of quality, price, mostly unofficial raw coffee.
Therefore, Vietnamese coffee has not fully developed its ability to create a certain brand in the world. According to the author's research, in addition to a few big companies that are always mentioned such as Trung Nguyen brand or Vinacafe, small coffee production companies in Vietnam are quite many, operating by region and region. In Can Tho City, where the author has time to learn about economic activities here, there are many companies and establishments producing coffee in the form of small, mainly with equipment, machinery as well as rules. old production process.
During the internship at the company, the author had the opportunity to approach the real working environment and gain a deeper understanding of the quality management knowledge learned in the classroom. With the help of instructors Ms. Nguyen Thi Anh Van and Mr. Le Quang Tung - direct instructors at the company, the author hopes to have successfully completed the enterprise environment experience, built up the ability to create plan and improve knowledge and skills, especially in the quality management system.
Along with the desire to be able to contribute to the development of production facilities in terms of quality, build a brand of Vietnamese coffee with more brand value, pay more attention to the quality of products, the author has chosen. topic: "Analyzing quality control of roasted coffee at Quang Tung coffee. Research objectives Applying a combination of reasoning with an analysis of the company's actual conditions, based on an assessment of the company's advantages and disadvantages, outstanding issues and their causes. deals in quality control activities.
From there, the 1 Luan van author during an internship at the company will give some suggestions and solutions for the company's quality control activities 3. Research scopes − Research location: at Quang Tung coffee manufacture factory belonging to An Khanh Trading and Service Co. − Research activities: focus on studying the quality control activities of the company, at the same time combined with the general economic development of the Southern market to compare and suggest solutions. The most optimal for the company's quality management activities.
− Duration of research: 3 months 4. Research methodology ❖ Methods of data collection − Secondary information source: Reference documents are company reports, information on newspapers, internet, and essays in the library of University of Technology and Education of Ho Chi Minh City. This is a desk method, this study is purely based on judgment and reasoning to come up with solutions to the problem. − Primary information source: Observing the actual situation, directly working at the company's production facilities to understand the operating model, the way of doing business and assess the actual situation at the company.
❖ Methods of statistics and data aggregation From the information collected during the internship and data through observation, direct participation that conducts synthesis and planning development. Final thesis structure The structure of the report consists of 3 chapters: Chapter 1: General introduction about An Khanh Trading and Service Co., Quang Tung Coffee Production Facility Chapter 2: Analyzing the status of quality control work in the company Chapter 3: Solutions to perfect the quality control system 2 Luan van CHAPTER 1: INTRODUCTION ABOUT COMPANY 1. Information about An Khanh Trading Service Company Limited and Quang Tung coffee manufacture factory Quang Tung Coffee Production Unit is directly under An Khanh Trading and Service Co., Ltd, An Khanh Ward, Ninh Kieu District, Can Tho city. Up to now, An Khanh Company includes 3 coffee manufacture factory.
Type of business: manufacture factory Company's logo: Figure 1.1: Company’s logo Core value: Quality makes a brand Address: 307/2 Hoang Quoc Viet Street, An Khanh Ward, Ninh Kieu District, Can Tho city Business Registration Number: 57A8011772 Tax code: 1801165213 Representative: Mr. Lê Thanh Tung Business line: Production and packaging of roasted coffee Phone: (+84) 0917. The process of formation and development Quang Tung coffee manufacture factory is the first production base of An Khanh Trading and Service Co. From the beginning, the facility only has an area of about 60m2, operating with regulations.
Small scale, coffee is only distributed to small coffee shops in Can Tho city. In 2015, the coffee market began to develop more and the coffee market in the Southwest region also had many flourishes, the company expanded production to a larger base, so far Quang coffee products. Tung is distributed throughout major provinces and cities such as Rach Gia, Chau Doc, An Giang, Kien Giang, Ca Mau, Bac Lieu,. LE THANH TUNG Warehouse Mangement Department Sales Department Production Department Packing Department Acounting Department Figure 1.2: Company’s Organization Source: Human resource Department From 2015 until now, Quang Tung coffee products are mainly distributed to cafes in the traditional business model, rather than focusing on building familiar brands to consumers.
In the period of 2020-2025, Quang Tung coffee brand positioning company needs to develop more in brand recognition for customers, becoming a favorite product in Vietnamese families, the market is still building. erected in the Southern region. According to the tastes of the Southern people, powdered coffee is still preferred over instant coffee, so regardless of the instant coffee market, it still produces communication 4 Luan van products. Besides, changing machines in the form of traditional machines to more modern machines to meet the increasing demands of customers.
Vision, mission and core values ❖ Vision Become the leading roasting coffee manufacturing company in the South West region, promoting the development of Vietnam's economy. ❖ Mission The operating purpose of the enterprise operation is to customer’s benefit, use our quality products to connect and grow. ❖ Core values: The company focuses on building and developing people Hearty - With love of coffee and career, we are a group of energetic young people who want to introduce the essence of coffee beans and coffee culture to the whole the world through quality commercial products. Equipped - Equipped with expertise, skills, attitudes, and tools to best support our customers, and constantly learning to improve ourselves.
Risk-taking - Accept challenges and difficulties in each stage of the company's development, do not hesitate to bring the best products and services in a timely. Originative - Innovative, constantly innovating to meet the needs of the market Side-by-side: Always companion together for the development of the business and promoting the culture of enjoying true clean coffee. Business fields and operations of the company 1. Business products Quang Tung Coffee – Quality make a brand 5 Luan van Figure 1.3: Company’s products Sources: Sythetic’s author - Diversity of types: Mink coffee, Arabica coffee, Robusta coffee.
- Diverse forms: kernel coffee, ground coffee, roasted ground coffee. ➢ Over 6 years specializing in manufacturing, processing and trading of pure roasted coffee. ➢ Raw materials imported directly from the farm, without intermediaries. Operation and business results From 2015 onwards is a period of recognition of many developments of Quang Tung coffee manufacture factory when expanding its scale and consumption market throughout the Southern region.