APPENDIX 3: Thesis cover page. UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business ------------------------------ Duong Tran An An IMPROVING DEVELOPER PERFORMANCE: A STUDY OF LOW PERFORMANCE OF PRODUCTION TEAM OF SMI COMPANY MASTER OF BUSINESS ADMINISTRATION Ho Chi Minh City – Year 2020 PENDIX 4: Thesis title page. TIEU LUAN MOI download : skknchat@gmail.com UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business ------------------------------ Duong Tran An An IMPROVING DEVELOPER PERFORMANCE: A STUDY OF LOW PERFORMANCE OF PRODUCTION TEAM OF SMI COMPANY MASTER OF BUSINESS ADMINISTRATION SUPERVISOR: Assoc. TRAN HA MINH QUAN Ho Chi Minh City – Year 2020 TIEU LUAN MOI download : skknchat@gmail.com TABLE OF CONTENTS EXECUTIVE SUMARY .3 LIST OF TABLES & FIGURES.
INFORMATION TECHNOLOGY INDUSTRY. UNTRACTIVE SALARY AND BONUS. INEFFECTIVE PERFORMANCE APPRAISAL. LACK OF LEADERSHIP.
CAUSE – EFFECT MAP. Set up Effective KPI for Production team. Training Team Leader. ORGANIZATION OF ACTIONS .46 1 TIEU LUAN MOI download : skknchat@gmail.com EXECUTIVE SUMARY With the outstanding development of Internet, the Information Technology industry is considered as special advantage of Vietnam as well as spreading, promoting the development of many industries and economic aspect.
Therefore, this is also a good opportunity for young people who are passionate, creative and interested in learning in technology industry to explore their skills. Information Technology (IT) is a collection of modern scientific methods and technical tools - mainly computer and telecommunication techniques - to explore and use all the effective and potential information resources in all areas of human and social activities. In addition, with the globally connected internet, the IT industry has become an integral part of the development of today's society Therefore, with the fierce competition in this industry, the developers, coders are required to enhance their continuous innovation to catch up with the development of the IT product markets. This puts a lot of pressure on the employee in this field especially when they are in charge of developing new technology products/ services, because it requires differentiation, sensitivity and constant updating of innovation to maintain their business in the IT market.
When a new technology product that has been built for months and it did not get high results from the market, it would be considered, as failure product and the developer need to continue to build the new one. If this happens for several time, the team will be in the results of low performance. This is also an ongoing problem of Production team of SMI Technology Company. So by this report with the uses for both primary research and secondary research to analyze more about the business activities of technology industry in general and the production team of SMI Technology company in particular to learn more about how the team deal with the low performance as mentioned above.
Thereby, the report further analyzes the causes that can lead to low performance of the team as well as provide solutions/ recommendation to improve the cohesion of the developer, coder of SMI Company. 2 TIEU LUAN MOI download : skknchat@gmail.com ACKNOWLEDGEMENT I would like to express my thank to my dear mother, my husband, my son, my colleagues at SMI company, my classmates and all the teachers at ISB for empowering me, helping me to achieve the successful study that I have completed today. Especially, I would like to express my depth thanks to my supervisor - Professor Tran Ha Minh Quan for supporting, guiding me during the past 06 months with his extremely busy schedule. Without his dedicated guidance, I would not have been able to complete this report to achieve the goal I have set for the past two years.
Without this amazing support, I could not accomplish this great goal of my life. Thank to Professor Tran Ha Minh Quan. Wish him a good health to continue on the journey of the great education development for the next young generation. 3 TIEU LUAN MOI download : skknchat@gmail.com LIST OF TABLES & FIGURES Table 1: Sale Revenue from 2015 to 2019 Table 2: Problem that lead to low performance of Production Team Table 3: Testing report from 2016 – 2019 Table 4: Employee status in 2016, 2017, 2018, and 2019 Table 5: Performance appraisal from 2016 – 2019 Figure 1: Company structure Figure 2: The current age ratio of the production team Figure 3: The circle life of a new product Figure 4: Cause – Effect Map 4 TIEU LUAN MOI download : skknchat@gmail.
COMPANY PORTFOLIO SMI Technology, a US-invested company specializing in product development and software outsourcing. Starting with only few members after 10 years of operation in Vietnam, SMI has built a team of more than 1000 employees with years to be honored with Top 10 Sao Khue award. In addition, SMI was voted as the top 5 IT companies and top 32 best workplace in Vietnam based on salary, bonus and welfare criteria; development opportunities; leadership team; culture and values; work life balance and company reputation with the popular product developed by: qTest, Kobiton, Katalon, Witurn and many more will be coming soon. The concept of "value" in SMI is not only limited to technical, project and business scope but also expressed the mission to support Vietnam's technology industry with more innovative products and services, SMI always gives priority to community activities to build and develop these values for IT human resources.
Over the past decade with the vision of global company, SMI Technology has launched many "made in Vietnam" products that have made a mark on the international market, in addition to its global customer base from the outsourcing segment. These are included: QASymphony, which received a $ 40 million investment in 2017, then merged with Tricentis and officially became the Unicorn start-up in 2018. In addition, other applications developed by SMI's Vietnamese engineering team such as Kobiton have also received a $ 3 million investment from Kinetic Venture Capital (USA); or Katalon has nearly 35,000 global business customers. In order to continue to promote the strengths in the outsourcing and development of software products, SMI is expanding the sales team in the Australian market and Asian market.
In these markets, SMI specializes in consulting and providing solutions for data management and analysis; Supply chain management solutions and software quality management consulting, target to the mid-range customer segment and potential markets across Asia. SMI Technology focuses to actively implements career and training programs, associates with universities to support students with real-life project knowledge and experience from the study time. In addition, the company also seeks a number of partners, working with non-profit organizations, with the desire to create a talent software engineers from that lack of conditions in remote areas. By investing 05 new offices in Vietnam with a global working environment standard, SMI also focuses to build a professional corporate culture with training and people development program 5 TIEU LUAN MOI download : skknchat@gmail.com with many interesting activities which the purpose to maintain and develop the company for a billion-revenue company With the commitment to develop IT resources, SMI also support to create the best condition for employees for the opportunities to: Learn: by giving opportunities, challenge for programmers to learn, and explores their skills.
Develop new product: All members at SMI are involved in contributing ideas for the product they create With the purpose to provide best working environment with: open minded – dynamic and professional workplace for all employees and bring high quality job opportunities for Vietnamese engineers and programmers, SMI is proud of to be the leading Technology Company in Vietnam for the next ten years with a billion revenue company 2. COMPANY STRUCTURE 6 TIEU LUAN MOI download : skknchat@gmail.com SMI is a technology company for the company’s structure is quite simple, under Board of Director; it will be divide to 02 Business Units as below: Corporate Service, and Delivery Service. Corporate Service is back office function with Finance, Admin, HR, Sales& Marketing, IT, Procurement Department. Delivery Service has Our-sourcing service, Production and Solution Department Out-sourcing service: This is the main profitable department for the company through providing services to customers such as technology outsourcing, providing maintenance software, maintenance services, upgrade system, risk evaluations and repair the system Production: This is a department of young, newly graduated employees, bringing many unique ideas and initiatives to create new and strange technology products, software development to attract investment from consultants, customers.
Solution: This is a specialized department in charge of important projects such as integrating system software of companies together in the process of merger and acquisitions among technology companies. The two parts of Out-sourcing and Solution are the two main revenue drivers for the company to maintain the business situation. The Production department is mainly the one that the company has invested a lot of money in to create innovative technology products to get the investment from the client, investor or sell the product to the market. COMPANY VISION To be a visionary global technology group with a portfolio of innovative service and product business Provide guidance and support to our staff to help them define and reach their potential Achieve success by creating value and marking a positive impact on the success on our customer and clients Provide tangible contribution and improvement to our communities 7 TIEU LUAN MOI download : skknchat@gmail.
INFORMATION TECHNOLOGY INDUSTRY Information technology is constantly developing so far, so the demand for human resources is quite huge. Most organizations, companies, businesses need employees in the field of Information Technology. Typically as: Software companies that research, build, develop and provide software, website, applications, games - Companies manufacturing, assembling and repairing hardware equipment. Companies provide integrated solutions.
Companies provide network solutions and network security. Administration Department, IT department at companies, including companies operating in the field of Technology and other fields. With the fierce competition from domestic and foreign competitors, typically with the type of companies specializing in providing outsourcing services like SMI, we can mention strong competitors as: LogiGear, Harvey Nash, Sunrise, FPT, DEK technology, Global Cybersoft, TMA solution, IVC Therefore, SMI always seeks and continuously improves the quality of services to meet the high demands from customers and constantly invents advanced technology products with practical benefits for maximum profits and increase SMI's competitive advantage in the market. The labor market in the programming industry will need 350,000 resources by the end of 2021 while currently only about 200,000 resource can meet the needs of the job.
Lack of IT resources is always a big problem of the IT market, although the trend of wages and benefits is increasing sharply for this industry, but many experts predict that in 2020 Vietnam will still lack from 70,000 to 90,000 headcount for this industry. RECOGNIZED SYMTOM Every company had its own problems and this study was only focused on a Production department where the company invested a lot of money, time, effort with the purpose to bring advanced technology products to the technology market to get the high revenue to sustain the business for the company Production Department is a team with around 40 members that have been invested for past years by SMI Investment Fund with the purpose to develop technology products and deliver them to market to approach customers and call for investing to the product or sell completely to investor for funding. 8 TIEU LUAN MOI download : skknchat@gmail.com By interviewing with the DIRECTOR of SMI through intake meetings, he proposes that the current symptom of SMI’s production team is that the actual performance of developer is lower than target of the Management. One of the interview from Mr.
Cao Minh Nhat - The Director of Production team also confirmed that: “In recently we have no special product to release to the market. Technology products is always require the innovation and widespread use to meet the needs of our customers.