MICHAEL DUCKWORTH Going International English for Tourism Workbook OXFORD UNIVERSITY PRESS Contents The history and development of tourism 1 page4 •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 2 The organization and structure of tourism page 10. Travel agents 3 page 16. Tour operation 4 page 22 •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• Airtravel 5 page28. Travel by sea and river - cruises and ferries 6 page 34 •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• Travel by road and rail 7 page 40 •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• Tickets, reservations, and insurance 8.
page46 Tourist information 9 page52. Promotion and marketing in tourism 11 page 64. Developments in tourism 12 page 70. Answer key page 76 3.
1 The history and development of tourism 1 1 Sights and cities. What are the names of these famo us sights and cities, and where can they be found? The words below are mixed up. Reorder the letters to find the answers. The first one has been done for you.
Famous sights Cities eeffil eortw dlnneo aciloopsr ndesyy gbi neb aehnst aesttu fo beilrty aiprs aeoprchosu enwkory cclmoossu emor Name &ffd To~r City _P<,,""'o. ·• _ _ _ _ _ _ __ Name City City Name Name 4 City City City -. 2 Likes and dislikes. Read the following passage in wh ich Margarita Martinez talks about her job.
MARGARITA MARTINEZ I work for a largetcuroperator, and part of my job is to tryout new holiday destinations, cruises, and so on. The best thing about my job is that I get the chance to travel abroad, and Ialso meet new people, whi ch I think is fanta stic. I've been on lots of trips, but myfavourite one last year was a river cruise down the Nile to Karnak- I think ancient Egypt is so fascinating. Normally I don't really look forward to going on cruises because I get so seasick, but I find flying OK most of the time.
The only time I don't is when I have to go on really long flights - and I can tell you, going from Madrid to Australia is terrible! A Write sentences about her likes and dislikes using the verbs in brackets. The first one has been done for you. I (love) Sht /ovt!s frqvelling abroqd 2 (love) 3 (interested) 4 (dislike) 5 (not mind) 6 (hate) B Now write a short paragraph saying what you like and dislike about your work, studies, or a holiday job you have had. 3 Simple past and present perfect .o A Read the following sentences.I ) next to the sentences that are correct Put a cross ()() next to the sentences that have a mistake and put them right.
The first two have been done for you. I 1have never been to Italy.I 2 My brother is in England since July.)( My/xofher hall been in ~Iand. 3 Manuel has finished his diploma in tourism last year. 4 My family lived in India for two yea rs, and then we went to Japan.
S The agent says she has sent you the tickets yesterday. 6 She doesn't work for TWA any more - she's been with Qantas for last May. 7 Have you ever been to South America? 8 My father has learned a little English when he was at school. 9 I have just finished my course and I am looking for a job.
10 I have worked for Jaybee Travel since two years. 11 The flight didn't arrive yet. 5 B Sally Ray is being interviewed for a job in a travel agency. Read through this extract from her interview.
Put the verbs in brackets into the present perfect or simple past. The first one has been done for you. INTERVIEWER I'd like to talk about your work experience.ou ever wOfttd (you/ever/work) in the travel business before? SALLY Yes, so far 12 (have) two jobs related to tourism. I 3 (work) for Solarvil two years ago, and 14 (be) responsible for looking after clients renting their villas and houses.
INTERVU'WER And 5 (you/enjoy) it? SALLY Yes,1 6 (love) it, but it 7 _ _-,---_ __ (be) only a summer job. And the following year-last year - I 8 (go) to their Morocco office to do the same sort of thing. 1 I NTERV IEWER I see. Now, there is something that I have to ask you.
Solarvil obviously think you're good because they 9 _ _ _ _ _ __ (give) you jobs over the last two years _ 10 _ _ _-,--_ __ (you/apply) to work with them this summer as well? SALLY Yes, but r II (only just/send off) the application form, and 112 (notlreceive) a reply yet. And anyway, I 13 (always/think) that it was a good idea to look at new opportunities, and that's whyJ 14 (decide) to get in touch with you. 4 Vocabulary Tourism and travel •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• A Put the words from the list into the correct boxes below. Some words may appear in more than one box.
See the examples. airline artgaflery beach boarding card charter flight check-in desk currency departure lounge excursion foreign exchange in-flight magazine insurance policy museum passenger plane price war railway sightseeing stagecoach tour guide tourist train road travel agent traveller's cheques Money Tourism People &jobs art g<1l1try dirlint 6 B Answer the following questions using your own ideas, Each answer must contain two words or phrases from a box on page 6, The first one has been done for you, I Is there still time to check in fo r BA 663? Yes but '(OU11 b.:!ve to 90 strni9nt to the de. because the plant is about to JUjve 2 Is there anything I ought to visit while I'm in the city? 3 Can you organize some money for me to take to Mexico? 4 Do most people go round the city on their own or do they have someone to show them round? 5 How will I be able to get to the capital if the air traffic controllers' strike goes ahead? 6 Why did the plane leave so late? 1 ~ 5 Reading Around the world in 222 days •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• Read the text and complete the exercises that follow, !i The history of modern tourism began on 5 July 1841. call, offered 'narrow and filthy streets' which were full of ' pe~itering and festering begg3rs', After twenty-four hours there, Cook had seen f i enough.
when a train carrying 500 factory He travelled to Sing3pore and as he set off workers travelled from Leicester to across the Bay of Bengal. Cook was full of confidence, feding that he understood 'this Loughborough, twelve miles away, business of pleasure' But nothing he had secn to attend a meeting about the in Shanghai could have prep3red him for the culture shock oflndia. dangers of alcohol. 'At the holy city of Benares we were conducted This modest excursion was organized by otherwise.
In 1869 two things happened that through centres of fllth and obscenity: he Thomas Cook, a young man with neither would make an overland journey possible: the wrote. From the deck of a boat on the Ganges money nor formal education, His motive was opening of the Suez Canal and the completion he saw the people washing dead bodies, before not profit. bulsocial reform , Cook believed that ofa railroad network th3t linked the continent burning them on funer3l piles beside the river. the social problems of Britain were caused by of America from coast to coast.
He found these scenes 'revolting in the widespread alcoholism. He set off from Liverpool on the steamship extreme', would broaden the mind and distract people OCtanic, bound for New York. Throughout his By the time Cook left Somb3Y for Egypt, he from drinking. travels, his traditional views affected mOSt of was shOWing Signs of tiredness.
On IS The success of Cook 's first excursion led to what he saw, induding the American railroad February 1873, while crossing the Red Se3, he others, and the succ('ss of the busin('ss was system. Although impressed by its open wrote to Tht Times that he would not tr3vel phenomenal. In ISSI, Cook launched his own c3rriages, sleeping cars, on,board toilets and round the world again.two years monthly Ilf'wslelter. Cook's Elthibirioll Herald efficient baggage handling, he was shocked of travelling, with the view of making and Eltcurslon AdvtTliSl!T, the world 's first that men and women were not required to sleep travelling easy, cheap.
and s3fe for others. I travel m3g3zine: by 1872, the newsletler was in separate GlITiages, ought to rest: In Cairo, he fell seriously ill for selling lOO.OOOcopies 3 month and its founder Japan delighted him. It was a land of 'great the first time, W3S treated as a hero of the modern industrial beauty and rich fertility: where the hotels Cook arrived home in England 3fter 222 days age, served 'the best roast beef we have tasted since 3broad. Although he never attempted 3nother When Thom3S Cook reached the age of sixty, we left England'.
Cook and his party toured the world tour, he continued to escort parties of three, there was still one challenge 3head of city of Yokohama in 3 C3Tavan of rickshaws. tourists to continental Europe throughout the him: to travel round the globe. The idea of 'Wecreated quite 3 sensation: he wrote, \870s, and did not cease his se3sonal visits to travelling 'to Egypt via China' seemed Cook's love of Japan was equalled only by his Egypt until the late 1880s. He died in July 1892 impossible to most Victorians.
Cook knew hatred of China. Shanghai, the next port of at the ageof eighty,three. 7 A Are the following statements true (T) or false (F)? 1 Cook organized his first tour in order to make some money. 2 He launched the world's first travel magazine in 1872.
3 The Suez Canal was opened in 1869. 4 He thought some aspects of the American railroad system were excellent. 5 He preferred Ch ina to Japan. 6 He was shocked by what he saw in India.
7 He fell ill towards the end of his round-the-world tour. S He handed the business over to his son when he was sixty-five. B Itinerary The following place names are mixed up. Reorder the letters to find the words and write the place names in the o rder that Cook visited them.
The first one has been done fo r you. Bya fa Baglne Bersean l.jverpool 7 1 Sapierogn Bmoyab 2 8 Lerolovpi Shaiagnh 3 9 (rioa NweYkro 4 10 Egdnaln Jnpaa 5 11 Rde Sac 6 6 Simple present active or passive •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• Read this extract from a hotel information brochure. Put the verbs in brackets into the simple present active or passive. The first one has been do ne for yO ll.
The Hindu festival of Thaipusam is one of Malaysia's most famous and colourful festivals, and ceremonies 1 qre held (hold) in temples all over the country in honour of the Hindu god Subramaniam. The devotees· who 2 (want) 10 (organize), and the devotees to take part in the festival 3 (eat) 11 (walk) several metres over red hot special food for several weeks before Thaipusam so coal. Perhaps the most astonishing thing about these that their bodies will be prepared. When the day ceremonies is that the devotees 12' ______ 4 (arrive), they go into a temple, (not/harm) in any way.
There is no blood, and the where special chants 5 (Sing) by cuts 13 (heal) very quickly. The devotees go into a trance, and the priest 6 (push) long metal rods through Thaipusam 14 (take) place their cheeks, nose, or tongue. Sometimes hooks early in the year, and this year it falls on 28 January. 7 (attach) to their backs, and One of the best places to see the ceremonies is at the they 8 (pull) a kind of cart, which Batu Caves, which 15 (situated) only 9 (call) a kavadi, aLong the street.
a few miles from Kuala Lumpur.