BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC SƯ PHẠM KỸ THUẬT THÀNH PHÓ HÒ CHÍ MINH DO AN TOT NGHIỆP NGANH GRADUATION'S THESIS OF THE INDUSTRIAL MANAGEMENT IMPROVING THE MANAGEMENT OF THE WORK INSTRUCTION SYSTEM AT THE ASSEMBLY DEPARTMENT BOSCH VIETNAM CO.,LTD GVHD: NGUYEN THI MAI TRAM (SUPERVISOR) SVTH: HUYNH THI KIM NGAN SKLOO8711 TP. Hồ Chi Minh, thang 2018 = —= h Ờ “ — HCMC UNIVERSITY OE TECHNOLOGY AND EDUCATION FACULTY OF ECONOMIC ZV is GRADUATION THESIS Topic: IMPROVING THE MANAGEMENT OF THE WORK INSTRUCTION SYSTEM AT THE ASSEMBLY DEPARTMENT BOSCH VIETNAM CO., LTD Student : Huynh Thi Kim Ngan ID : 18124197 Year : 2018 Major : Industrial Management Instructor : MBA Nguyen Thi Mai Tram THU VIEN TRUONG DHSPKT §W 071 Ho Chỉ Minh City, August 2022 INSTRUCTOR’S COMMENT SeeeeaeeeseenneenaeeereousesensosneeesseesesocoeeDeceasensdenemeneseneeeussccheuscnsacseteeccessoncscececesatoseseovesccocesscccenscesacaecese. 0 1 3 3t 00601401020 034004103086000000410004000 0040044004040 0 06404004404040069044009998996 _N VY S127 8331080119901 4144146110844 4140441814181 4 v6 Ho Chi Minh City, day. year 2022 Instructor MEMBER OF THE THESIS COMMITTEE’S COMMENT c9 000009 0099006009090090909669999699090900569059666009969062006469959940509466666996949609690904009469999600096096090096492009049202422zes62 HH} Ị 1H Hi HH H06 0 01000060 01080101 0010984100301100340490999400440801084001440400000 1 01000 000049009089684449 8 ane e eee eeeeeeeeneeseeeeHeeAe HAAS HOAEARHAROOEEUMAGEISEEOAESESESOESSAS HARES ERNE REESE EDO E EEE EE SEH OSS cuuneneeneeeeeeeeeeeneeaseeeseeeseeOenGneseeeeaseeRONGHSEGEASSEIEASURUESEOERSRSEH EASES EOEES ASAE HESS ESSE ERAS Ho Chi Minh City, day.
year 20 to 2 Member of the Thesis Committee ACKNOWLEDGEMENT First, the author would like to express my sincere thanks to the Faculty of Economics, Ho Chỉ Minh City University of Technology, and Education lecturers. They have dedicatedly taught and imparted specialized background knowledge and experiences during my studies. Since then, the author has more baggage to apply the knowledge in the natural environment. Moreover, the author would like to give special thanks and sincere appreciation to Ms.
Nguyen Thi Mai Tram — my direct lecturer. The latter has supported and guided the author during the internship and thesis implementation with professional contributions and sharing. It’s precious for the author. Thanks to her enthusiastic guidance, she helped complete the thesis well and achieve more practical results.
A graduation thesis gives me an excellent opportunity to review and summarize all my knowledge and skills in university before coming to the next stage. At the same time, the author also sincerely thanks Bosch Vietnam Co. for creating opportunities for senior students to experience working in an international professional environment. In particular, the author appreciates Mr.
Nguyen Van Ry, Mr. Vang Tien Thang, and the other process engineers at Assembly department MFG3 for their enthusiasm to help and guidance during working at this plant. Although we primarily work online together. Due to the limited time and impact of Covid-19, my graduation thesis cannot avoid mistakes and shortages.
The author is looking forward to receiving feedback and contributions from the committee, helping to make the graduation thesis more complete. Best regards! Ho Chi Minh City, 08 August 2022 Student HUYNH THI KIM NGAN lv LIST OF ABBREVIATIONS ABBREVIATION EXPLANATION CTV Pushbelt Continuously Variable Transmission Pushbelt Doc Document ENG Engineering FMEA Failure Mode and Effects Analysis HcP Ho Chỉ Minh City Plant HoD Head of the department MM ManualMaster OP Operator PL Project leader QMS Quality management system TbP Tilburg Plant TEF6.1 Technician Document Group a TGA Technisch Gewerblicche Ausbildung: Tranning department WBS Work Breakdown Structure WI Work introduction ———- LIST OF TABLES Table 1.1 Functions and duties of departments and divisions Table 1.22 FICP plant 8 GURNEY ses sccssssussssserscawatscnsvarceansnatenniesneskansiecsensantaobmeunsensoocenssn Table 3.1: Different characteristics between engineering and operations work INSHDCHONE S600 0086 rrssmanntdeeiieiiolAgiyirg00090000VA00000NE0M 006 Table 4.1: Detailed task description Table 4.2: Representative members Table'4.3: Quantity WI for ENG MFES3.ccssssesesssessesssersneresconsorsrnasersasensqnessencersares 46 vi LIST OF FIGURES Figure 1.1; Robert Bosch portrait Figure 1.2: Bosch factory serving military items Figure 1.3: Overview of Bosch group .s:sssssssessestecessessessesneeneseesesseesesenesececneseceenssnees 6 Figure 1-4: Bosch loposcssscicinasnniincngi ici cacti 6 Pig 1/5::HGP: DI cácisciis6iic: 520006015 6: CTV Pushbelt Figure 1.7: Component of Pushibelt.8! Blement scssnnccnicauncinccancnduncuncnmninaminnniammanabanaren 9 Figure 1.9: Bletinent and 100 Set s.10: HcP Organization Chart 10 Figure 1.11: Organizational chart at MFG3 .1: MM”s software ÌOgO.2: MM”s software interFaCe.3: Microsoft Office software in MÀ softWare.4: MM layout Figure 3.5: Procedure for publishing papers to Manual Master system.6: Efficient management WIth.SOTTWRD Lv0260000010L466104v19060066 xe 36 Figure 4.1: WBS for project .-ec--ccccccreeeeteeriiiiiiiiiirrrrririiiiiierrirrriiriiiirrrrrriirriirtrrrree 47 Figure 4.5: MFO3's feedback folder. co eeeeeierrrrrrrrrrrrrdirrrirrterrrrrree 48 Figure 4.6: Example GE NEI NIHBEciosoeenasmois6wad2aqfiistqitday 49 Figure 4.8: OPL file Figure 4.10: Gantt chart pFOj€CL.12: Process flowchart Figure 4,13: New APPrOval PLOCESS .seessreeenerrseesnsees : viÌ TABLE OF CONTENTS I)6010)9)6 0 (9)0Ề5255.Ô 1 1, Reasons to choose this topic:. Objective of the stUdy:.
Object and scope of the stUdy:. Methodology of the study:. Structure Of the thesis? ssissisassscsssscscussassisiussoieasutessaissuanaiseiancnisssevscreracasncenscemmcnreeows Chapter I: NTRODUCTION OF BOSCH VIETNAM CO, LTD.1 Overview of Bosch group’ .Overview of Bosch Vietnam Co, Ltd (HeP Plant):.3 Organizational chart of Bosch Vietnam Co.1 The organizational chart of the COMPANY: .2 Organizational chart of the Assembly d6pRDTIGTDteceasicxeeiessbbiosaaasbii 13 1.1 ISO 9001-2015-Quality management SYSt€TNS .2 Bosch Production System: .ee-eeeserrrrr CHAPTER I: ANALYZING THE CURRENT SITUATION OF THE WORK INSTRUCTION SYSTEM MANAGEMENT AT ASSEMBLY DEPARTMENT BOSCH VIETNAM CO.1 Describing the current work instruction system management situation at the Assembly department .1 Instruction about the ManualMaster SOfYWar:.2 Work instruction release and update prOC€SS: .3 The current situation of the document management at the Assernbly 6 DBTEIIE saseesonhgniiiiAdi.2 Analyzing and evaluating the management of the Work instruction system at the JAssom bi: GEH0I BE irsemoennsennoeugHdpibuxuuodsdogsdGIGocggiqserc 34 2,01: ĐI EVHBLT-SSsvittuzici010/4116i70112003018i6100áxã461ãu300031420423458684630086.8034764i844zxexse 35 3/0: GHẾ ceanghahhgtenhnggnrDNGKG02054010310010106E64610463142/0400140319. 36 CHAPTER IV: PROPOSING AND EVALUATING SOLUTIONS TO IMPROVE THE WORK INSTRUCTION SYSTEM MANAGEMENT.1 Document improvement proj€cf: .1 Pfójectinstruction ad DFOPOS8Ï:.ccvscsssesecssusasscccossasscenscavnascavsesbepidscunsncusvesssseddeavaieessbesnezaesuess 40 4,133: Project mana gem enittiissssscsissccsssscasscccssusacensniinicinsnameavarnauamniieeae 4.2 Document approVaÌ pFOC€SS.1 The reason to update the approving PrOCeSS.2 Establishing the approVing pFOC€SS .ccmccssecsssrsecerssestessesrsssessnneenvonsusonsonsvonsessvensonsessostvenversuenees af CONCLUSION REFERENCES ix INTRODUCTION 1.
Reasons to choose this topic: With the policy orientation to build the general goal of industrial development national by 2030. And with a vision of 2045, Vietnam will become a modern industrialized country. Our country's restructuring from agricultural to industrial is flourishing, and Vietnam has been developing with the attraction of investment from abroad. Vietnam is evaluated as a potential country in the region with its labor resources, geographical location, political apparatus, investment attraction policies, etc.
The main strength of Vietnam compared with other countries is the availability of unskilled labor at an advantageous cost - a considering factor by foreign corporations and businesses. According to the Vietnam Statistics Office (2021): "the proportion of skilled labor with degrees and certificates in the fourth quarter of 2021 is 26. The above data shows that almost % of our country’s labor is unskilled. To train these unskilled laborers into skilled OPs who can meet the demands of knowledge and operate the high technologies in corporations and businesses.
It is a matter of great focus. Therefore, publishing WIs to guide OP in performing operations and ensure production progress and product quality is extremely necessary. During the internship at Bosch Vietnam Co., under the guidance of ENGs, the author learned about the structure and how to manage the doc system at MFG3. Besides the strengths of WI management systems modernly.
I noticed some points about the inadequacies of the uniformity of the WI format, the WI approval process, the way to look up information in WI, and the attached form or checklist. From there, the author decided to choose the topic: "Improving the management of the Work instruction system at the Assembly department Bosch Vietnam Co., Ltd” to adequately describe the situation and evaluate the situation, strengths, and weaknesses to propose solutions and implement the proposal through a project to improve management to do my thesis. Objective of the study: General Objectives: Improving management of the WI system and standardizing the presentation of WIs to OPs. Detail Objectives: Understanding the WI management process for OPs.
Implementing practical evaluation as well as improving WI publishing. Implementing solutions to enhance the management and standardization of WIs. Object and scope of the study: Object of the study: Management of the WI System for OPs at the MFG3 includes management model, release docs, archiving software, standards, and doc structure. Scope of the study: Space: MFG3 department HeP — Dong Nai factory.
Time: within the period from 11/10/2021 to 25/02/2022. Methodology of the study: The author uses qualitative and quantitative research methods, The qualitative research method is conducted through interviews with experts who have experienced ENGs and PLs with a long time of working experience, understanding the processes as well as the current situation or solutions that have been implemented or failed. from which to learn and improve by the lesson learned. The quantitative research method is conducted through a survey on the level of satisfaction of OPs and ENG according to each item, From there, some recommendations and suggestions are made to improve the process.
Data collection method: Primary data: observations, consultations from MFG3, MFO3 members, and related departments. Secondary data: collecting information, data, and performance results of production plans from departments at the company. Moreover, the author references the consult docs such as books, newspapers, and the Internet. Structure of the thesis: The thesis is structured in four chapters as below: Chapter 1: Introduction of Bosch Vietnam Co.
Regarding the content of chapter 1, the author will introduce basic information about the business, from the process of formation and development to the vision & mission of the corporation; the company's field; corporating customers; .From the above basic information to help people have an overview of the business. Chapter 2: Literature review. The content of chapter 2 includes concepts and theories that the author summarizes as the basis implemented in this topic, which consists of the view of the management model, the relationship between the parts of the enterprise. and the application of research.
The experts’ conclusions improve the relationship-building of related departments in the enterprise. Chapter 3: Analyzing the current situation of the work instruction system management for OPs at MFG3 Bosch Vietnam Co., Ltd, In this chapter, the author will approach in more detail and precisely the reality of the problem that enterprises have faced - the problem of systematization of the management of the WI system tor OPs and standardizing it. From the actual situation, the author assesses the advantages and disadvantages from which to propose. Chapter 4: Proposing and evaluating solutions to improve the management system and standardize WI.
Implement a project to improve how to do a standardized implementation of a WI. collect the feedback and evaluate proposals. Chapter I: INTRODUCTION OF BOSCH VIETNAM CO, LTD 1.1 Overview of Bosch group: Founder: Robert Bosch (23/09/1 SE QIÊN 1 HỆ SÓI Figure 1.1: Robert Bosch portrait (Source: Bosch’s Website) History and development of the Bosch group: * Precondition stage (1886 — 1905) Founded in 1886, Robert Bosch is the founder of the "Precision Mechanics and Electrical ENG Workshop” in Stuttgart, Germany, This is the turning point of the current global Bosch Group. Since 1897, Bosch has been installing innovative magnet igniters for cars and has become the sole and most reputable supplier of magnet igniters.
In 1898, the first foreign company Bosch was founded in London, England. In 1899 expanded through a subsidiary in France, Later, he developed a high-pressure magneto ignition system with spark plugs, setting the stage for becoming a supplier of automotive technology. & Global development stage (1906-1925) In 1906, they received a million dollars in orders from the United States. Expand to territories such as Australia, Argentina, China, South Africa, and Japan.
in the following years. ¢ Industry expansion stage (1926-1945) Figure 1.2: Bosch factory serving military items (Source: Author compilation) In addition to expanding the market with products such as horns, bicycles, motorcycles, wipers, windshields, etc., Bosch corporation began researching drills, cutters, and gasoline engines for motors, refrigerators, and television technology in the late 1920s. In 1942, Robert Bosch died. “ Re-establishment stage (1946-1959) At the end of the second world war, most of the Bosch factory was wom and badly damaged.