ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH --------------------- TRẦN THỊ DUNG HUMAN RESOURCE MANAGEMENT RESEARCH AT VIETNAM MOBILE TELECOM SERVICES ONE MEMBER LIMITED LIABILITY COMPANY NGHIÊN CỨU HOẠT ĐỘNG QUẢN TRỊ NGUỒN NHÂN LỰC TẠI TỔNG CÔNG TY VIỄN THÔNG MOBIFONE LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2019 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH --------------------- TRẦN THỊ DUNG HUMAN RESOURCE MANAGEMENT RESEARCH AT VIETNAM MOBILE TELECOM SERVICES ONE MEMBER LIMITED LIABILITY COMPANY NGHIÊN CỨU HOẠT ĐỘNG QUẢN TRỊ NGUỒN NHÂN LỰC TẠI TỔNG CÔNG TY VIỄN THÔNG MOBIFONE Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: PGS. NGUYỄN NGỌC THẮNG HÀ NỘI - 2019 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com CAMPAIGNS I pledge that this is my own research. The content referenced and used the documents, information posted on the works, journals and reports are fully annotated in the catalog reference of thesis. Author Tran Thi Dung i LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com THANK YOU First of all, I would like to thank the Faculty of Management and Businessment, Hanoi National University, especially the teachers have taught heartily, guide, help me throughout the time studying in the Faculty.
I would like to send my deep thanks to Assoc. Nguyen Ngoc Thang who spent a lot of time and dedication on studying and helping me to complete graduation essay I sincerely thank my colleagues, friends and relatives for their help, encouragement, motivation during my studying process and doing my graduation essay. Author Tran Thi Dung ii LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com TABLE OF CONTENTS CAMPAIGNS. ii LIST OF ABBREVIATIONS.
vi LIST OF TABLES. vii LIST OF PICTURES. 1 Chapter 1: THEORETICAL AND PRACTICAL FOUNDATION OF HUMAN RESOURCES MANAGEMENT IN ENTERPRISES. Theoretical foundation of human resource management in enterprises.
Concept of human resources and human resources. The concept, goal and role of human resource management. Content management of human resources in the enterprise. Practical basis of human resource management in enterprises.
Experiences in human resource management of some enterprises in the field of telecommunications. Lessons learned on human resource management for the General MobiFone Telecom. 25 Chapter 2: SITUATION OF HUMAN RESOURCES MANAGEMENT AT MOBIFONE TELECOMMUNICATIONS CORPORATION. Some general information about MobiFone Corporation.
The process of formation and development. Business line of MobiFone Telecom Corporation. Organizational structure of MobiFone Corporation. Human resources in MobiFone's staff.
Employees of MobiFone Staff. 31 iii LUAN VAN CHAT LUONG download : add luanvanchat@agmail. Current situation of human resource management in the MobiFone Telecom Corporation. Situation of human resource planning.
Situation of labor recruitment. Status of training and development. Current status of compensation and compensation. Situation of labor relations.
General assessment of human resource management in MobiFone. The remaining aspects, limitations. Cause of the shortcomings. 64 Chapter 3: SOLUTION TO COMPLETE THE MANAGEMENT OF HUMAN RESOURCES IN MOBIFONE TELECOMMUNICATIONS CORPORATION 66 3.
Development orientation of MobiFone Telecom Corporation in the coming time. Necessity and requirements for human resource management of MobiFone in the coming time. Development orientation of MobiFone in the coming time. The goal of improving human resource management at MobiFone.
Complete solution of human resource management at MobiFone Telecom Corporation. Complete human resource planning. Complete recruitment of human resources. Develop a process for performance appraisal and periodic appraisal of performance.
Carry out the training and development of human resources. Ensure benefits and benefits for employees. 85 iv LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF REFERENCES. 89 v LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF ABBREVIATIONS STT Abbreviation Original 1 BM Business Manufacture 2 E Enterprise 3 E–S Economy – Social 4 FA Fixed assets 5 H Human 6 HR Human resoureces 7 HRM Human Resource Management 8 I-M Industrialization – Modernization 9 J Job 10 JSC Joint Stock Company 11 Ltd., Limited 12 MOBIFONE MOBIFONE Telecommunications Corporation 13 P’s C People's Committee 14 SC State capital 15 SCM State capital management 16 SE State enterprises 17 T –F Training and fostering vi LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF TABLES Table 2.1: Human resources characteristics of the Vietnam Cooperative Alliance (at the Advisory Board) .2: Age structure of MobiFone employees in 2017 (The Advisory Board) .3: Number of staff surveyed for work Human resource planning .4: Staff Evaluation on Human Resource Planning .5: Evaluation of staff on planning, job analysis .6: Employment situation at MobiFone .7: Evaluation of staff on labor recruitment .8: Staff were sent for training and trainin in the period of 2015 - 2017 .9: Responsibility of staff after training .10: Personnel structure according to seniority .11: Evaluation of staff on training and human resource development .12: Average income of MobiFone employees .13: Evaluation of staff, salary and benefits.14: Survey staff and employees on benefits deserved .15: Survey staff and employees on the benefits of MobiFone need improvement.16: Evaluation of staff on labor relations.17: Evaluation of staff, management staff .1: Performance assessment for MobiFone staff.
76 vii LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF PICTURES Image 2. MobiFone's organizational structure. Organizational structure of MobiFone .2: Staff performance assessment chart about labor recruitment of MobiFone .3: Chart of evaluation result of staff on training work and human resource development. 50 viii LUAN VAN CHAT LUONG download : add luanvanchat@agmail.
The urgency of the topic In the present stage of development, together with the strong development of science and technology and the integration of the global economy, organizations and businesses to achieve high efficiency in the production process of his business, it must acknowledge the role of human resource management (HRM). Problem is put in an constantly fluctuate environment, but has many opportunities challenge now is how to turn the human resource (HM) of the organization into a weapon strong enough in both quantity and quality as well as having certain flexibility to maintain and develop the team's activity organizations, enterprises. However, to use HR effectively is not a simple problem. It requires leaders, managers to have a look throughout, grasp the nature, content issues as well as doctrine, tissue Management to find out for businesses, organize a suitable plan with their characteristics and conditions, they can develop to their full potential and potential human resources.
Today, in the process of innovation and development, human resource is an important factor that determines success and failure, therefore, sustainable development of a country, a locality or a business. In the HRM, the most important thing is how to maintain, encourage and motivate employees to work their way with excitement. So, to lead the staff successfully, want them peace of mind, enthusiastically work, managers must know how to motivate them. Recruitment, training, salary, equitable treatment and science are the greatest incentives for labor in the current period.
But in the long term, non-material stimulus such as the work itself, the working environment is a great source of encouragement that help mployees relaxed, promoted, enthusiastic and satisfied with their work. So the Human resource 1 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com management issues of organizations and enterprises in the current stage need to be concerned and invested in the right way and in time. Over the years, MOBIFONE Telecommunications Corporation has changes in the development of human resources policy in line with the development trend of socio-economic, suitable for the requirements of the competitive situation, the trend of transfer of telecommunication services, although always received the appreciation of the leaders of the corporation about the corporation's achievements in business as well as personnel policies However, human resource management in the corporation still should be studied to evaluate achievements, The existence and cause, on that basis, propose solutions to constantly strengthening and improving in the coming time. Set in that context, research topic is necessary, meaningful both theoretical and practical.
From those reasons I chose the subject "Research on Human Resource Management in MOBIFONE Telecommunication Corporation "as a graduate thesis topic. Overview of research situation Research on human resources and human resources management is very many kinds of books, essays and newspapers talk about this issue: - A Handbook for Effective Management, Human Resource Management by Robert Heller, translator: Lê Ngọc Phương Anh. With content talking about the basic elements of the successful management techniques allow you to advise employees to work with their best. The book also shows how management can turn failures to success for the company, by identifying and avoiding spectrum problems.
In addition to practical tips, the book also offers 101 helpful hints and a self-assessment of self. - Human resource curriculum written by Nguyen Huu Than with the content of human resources management activities, providing the theory of human in the most comprehensive way. 2 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com - Tran Kim Dung with the article "The Impact of Human Resource Management Practices on the Performance of Small and Medium Enterprises" published in the Economic development magazine in 2006 No. Let us take an overview of the reality of human resources management activities of small and medium enterprises and give some directional solutions for businesses.
In addition to the book, there are some essays on human resource management such as the thesis of Nguyen Tuan Dung with the content "Completing the Human Resource Management at School Hotel" in 2008, the thesis gave the theoretical and practical comment on management practices at School Hotel. The author analyzes and evaluates the status of human resource management through evaluating the capacity of personnel planning, job analysis and performance as well as personnel selection of the hotel. From assessing the advantages and limitations of the author has given some solutions to help improve the management of the hotel. - Essay of Nguyen Ngoc Linh with subject "Human Resource Management in General Northern Food Corporation "in 2017 has systematized the rationale and Build solutions to help businesses achieve better performance in the operation Human resource management, in the author's thesis also uses a variety of models to assess the performance of the staff management of the corporation.
- Nguyen Ngoc Linh's thesis "Human Resource Management in the Northern Food Corporation" in 2017 has systematized the theoretical basis and developed solutions to help businesses achieve better performance. In human resource management, the author also used many quantitative models to evaluate the performance of human resource management of the corporation. 3 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com - Le Thi My Linh (2009) with the topic "Development of human resources in small and medium enterprises in Vietnam in the process of economic integration". The topic has systematized and developed theories on human resource development in general and has provided a general model of the content, approach and approach of human resource development in small and medium enterprises.
Based on that, the topic has collected information, explored and analyzed the real situation of human resource development in small and medium enterprises, showing the remaining aspects of this work. Based on analyzes and assessments, the thesis has proposed a number of views, solutions and recommendations for the development of human resources in small and medium enterprises in Vietnam. These studies have contributed to the systematization of theories and analysis of general issues of human resource management in economic organizations in Vietnam in general and in enterprises with capital of the State or Private enterprise in particular. However, before the changes in the domestic and foreign economic situation are posing many issues that need to be discussed not only at the macro level of human resource management but also in both private and public enterprises.