NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES ENGLISH FOR BUSINESS DEPARTMENT NGUYEN PHUONG LINH A STUDY ON LABOR MOTIVATION OF EMPLOYEES AT DANH VIET INFORMATICS TELECOMMUNICATION TRADING COMPANY LIMITED NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES ENGLISH FOR BUSINESS DEPARTMENT NGUYEN PHUONG LINH A STUDY ON LABOR MOTIVATION OF EMPLOYEES AT DANH VIET INFORMATICS TELECOMMUNICATION TRADING COMPANY LIMITED Hanoi, April 2023 Nguyễn Phương Linh — 11182779 — Business English 60B ACKNOWLEDGEMENT Firstly, I would like to express my deep gratitude to the supervisor, Pham Thi Quynh Hoa, for enthusiastic guidance throughout the process of writing the graduation report. I sincerely thank the teachers and lecturers in the Faculty of Foreign Languages, English for Business Department at National Economics University for their dedication to imparting knowledge during my years of study. The knowledge acquired in the course university is not only the foundation for the research and reporting process, but also a valuable preparation for my future. I sincerely thank Danh Viet Informatics Telecommunications Trading Company Limited for allowing and creating favorable conditions for me to practice at the company.
Finally, I wish the teachers and lecturers good health and success in your noble careers, aS well as the aunts, uncles, brothers, and sisters in Danh Viet Informatics Telecommunications Trading Company Limited always have good health and achieve many good successes in work. Nguyễn Phương Linh — 11182779 — Business English 60B EXECUTIVE SUMMARY Motivating employees is a matter of concern in the field of human resources management. It is defined as a system of certain policies and measures to stimulate employees to work voluntarily, enthusiastically, and more effectively at work. These are all activities and measures taken by organizations and enterprises for their employees to make them motivated at work.
The research is conducted based on quantitative data collected from the online questionnaire which was sent to employees at DVIT Co., LTD, observation, and data from Administration — Human Resources Department. The research indicated that DVIT Co., LTD performed quite well in labor motivation activities in salary, bonus, welfare, working conditions, and environment, working and resting time, and creating a good relationship among employees and a good company culture. On the other hand, some activities that the company should improve are job performance assessment, paying more attention to employees’ opinions, work assignment and organization, training, fostering, and human resources development. The author suggested some recommendations for the limitations in labor motivation activities at DVIT Co., LTD, which are conducting surveys to identify the employees’ needs, analyzing work regularly and effectively, improving the job performance assessment to reflect accurately the employees’ work, building an appropriate reward and welfare system, and completing the training, fostering, and development of human resources.
Due to limited time, the survey questionnaire was not participated by all employees at DVIT Co., LTD, and the information and data author could access and collect were also limited. Besides, the analysis and assessment are partly based on the author’s personal opinions. Therefore, the research might reflect a part of the present situation of labor motivation activities at DVIT Co. Nguyễn Phương Linh — 11182779 — Business English 60B LIST OF ABBREVIATIONS CEO: Chief Executive Officer COGS: Cost of goods sold DVIT Co., LTD: Danh Viet Informatics Telecommunications Trading Company Limited HR: Human Resource P&L: Profit and Loss ii Nguyễn Phương Linh — 11182779 — Business English 60B LIST OF TABLES Table 1.
Workforce structure at DVIT Co., LTD in 2020, 2021, and 2022. Comparison of average salary in 2021 and 2022. Bonus fund for 2020-20)22. - - Gà SH ng ngờ 29 Table 4.
Comparison of average Tet bonus in 2023. The rate of employees assigned to right specialty work. Structure of training labor in the quarter of 2(22. Comparison of average labor productivity in 2022.
Level of job satisfaction by posifion. -- - SH, 44 1H Nguyễn Phương Linh — 11182779 — Business English 60B LIST OF FIGURES Figure 1. The management organizational structure. Hierarchy needs leVeÌS.- ---- Gà 1n HH hưu 13 Figure 3.
Herzberg’s Motivation-Hygiene Facfors. Vroom’s expectancy theory .- - G Ăn TH ng ngư 18 Figure 6. McClelland’s Acquired Needs Theor\y.- - -ScS-SSs+creeeresee 20 Figure 7.-- 211 1S HH HH 11 1x gu 24 Figure 8. The main reason for working at DVIT Co.
Level of satisfaction of employees with salary system at DVIT Co. Level of satisfaction of employees with allowances at DVIT Co. Level of satisfaction of employees with allowances at DVIT Co. Level of satisfaction of employees with allowances at DVIT Co.
Level of satisfaction of employees with working conditions and environment at DVIT Co. Level of satisfaction of employees with working and resting time at )À 2006. Level of satisfaction of employees with relationships and culture at DVIT 00. Level of satisfaction of employees with emulation and reward activities at DVIT Co.-- G11 1221111 2211111 TH HH ng ớt 36 Figure 17.
Level of satisfaction of employees with job performance assessment at )À 2006. Level of satisfaction of employees with allowances at DVIT Co. Level of satisfaction of employees with training, fostering, and human resource development at DVIT Co. Level of satisfaction of employees with work at DVIT Co.
43 iv Nguyễn Phương Linh — 11182779 — Business English 60B Figure 21. Frequency of the employees’ thinking of quitting job at DVIT Co. Issues DVIT Co., LTD needed to be improved according to employees’ 0)1)| cee 49 Nguyễn Phương Linh — 11182779 — Business English 60B TABLE OF CONTENTS EXECUTIVE SUMMAIRY. 0000060060800886 806 i LIST OF ABBREVIA TIONS.
000 068896880806 ii LIST OF TABLES. H000 86 iii LIST OF FIGURES. 5-5 <5 <050 1 CHAPTER 1 - INTRODUCTION OF DVIT CO. The management organizational strucfure.- ----- 5s ++5ss+<ss+ss+2 4 1.
Administration - Human resource deparfmen(. KH TH gu ư 6 y Ds YL, LAY (1) SH. Gà HH “HH HH HH rệt 8 CHAPTER 2: LITERATURE REV HỀY. International literature T€VÏ€WV.
Domestic literature T€VÏ€TWU.o- << 5= << << KÝ 1 me re Il 2. Theoretical Íram€WOFFK. Definition Of laDOr ItOfÏVAfHOHH. Some theories of labor IIOfÏVAfÍOH.
Definition of motivating €IHDÏO€€S. Criteria for evaluating the effectiveness of labor motivation at DVIT CO., LTD wieesessssssssssesssssssssccsnssscssccsecsscssscsscssasscssacsscssaesscesacssceseesecsscesecsecesseesees 21 CHAPTER 3: FINDINGS AND ANALYSIS. Present situation of labor motivation at DVIT CO. Assess the effectiveness of the present situation labor motivation at DVIT Nguyễn Phương Linh — 11182779 — Business English 60B 3.
Limitations of labor motivation at DVIT Co. HT TH HH TH chế 47 CHAPTER 4: SOME RECOMMENDATIONS TO MOTIVATE EMPLOYEES FOR DVIT CCO. Accurately identifying employee needs and the prioritized level of needs =. Analyzing work regularly and effectively .s-- <5 55s ssss se se 52 4.
Improving the job performance assessment to accurately reflect the work performance Of ©ITDÌOVS. Building an appropriate reward and welfare sys(em. Completing the training, fostering, and development of human resources CONCLUSION.ccsssssssssssssssssssscsscsscsscsssssssesssssessssccscescsscsscsssssssessssscesessscscesesses 61 REFERENCES APPENDIX Nguyễn Phương Linh — 11182779 — Business English 60B INTRODUCTION Background In the twenty-first century, human resources are crucial to helping businesses adapt to a market condition that is changing quickly and to the increased demand for qualified workers. The HR department is relied upon by businesses to develop a connection between employers and their employees.
They implement policies that encourage employees to stay. By managing the company's most valuable asset—its employees— an effective HR management department could contribute to organizational structure and the capacity to meet business needs. Hiring highly qualified and effective employees is one of the most challenging issues for organizations in a developing market economy with increasingly tough competition. No matter the scale of the company, the HR department is a crucial part of the operation.
It aids in the company's efforts to find, evaluate, recruit, and train job candidates. As one of the key elements in determining a company's success, it also helps to boost employee engagement in addition to productivity and qualifications. Companies must therefore establish appropriate human resource management strategies for not only recruitment but also for raising employees' motivation and loyalty if they want to grow, work effectively, and become more competitive. Labor motivation is one of the important issues businesses should give the utmost attention to because it is the source of promoting labor productivity and improving the quality of human resources.
Motivating employees will help motivate employees to keep their minds on work and make long-term dedication, which is also a decisive factor for the sustainable development of an enterprise. Therefore, most companies now have measures to motivate employees through motivational tools, that is, material incentives such as salary, bonuses, and other benefits incentives. Non- material things such as working conditions, working environment, training, promotion, job arrangement, etc. Creating excellent motivation will greatly benefit the organization, but if done poorly, it will reduce labor productivity, even the departure of workers.
Nguyễn Phương Linh — 11182779 — Business English 60B Rationale Through the process of working at DVIT Co., LTD, the author has had the opportunity to learn about the working environment, production, and business situation as well as human resource management activities of the company. In general, the aspects are relatively well taken care of, the work of improving the motivation of employees has been and is being concerned by the company's leadership, in addition to the achieved results, there are some problems causing many concerns to the management as employees have not worked at their full capacity, labor productivity is not high. Because of the above reasons, the author decided to choose the topic “4 study on labor motivation of employees at Danh Viet Informatics Telecommunication Company Limited”. Research purposes The research is conducted to investigate the present situation of activities that motivate employees at DVIT Co.
Through finding and analyzing the present situation as well as the level satisfaction of employees, the main limitations of motivation activities are given. Therefore, some appropriate and feasible recommendations are proposed for motivating employees at DVIT Co. Scope of the research The research will only focus on the present situation of motivation activities at DVIT Co., LTD from 2020 to 2022. Additionally, the research is carried out to make an analysis and assessment of the internal factors of the business and give some recommendations to DVIT Co., LTD in motivating employees.
Research questions For the research, the following questions are addressed: What is the present situation of labor motivation at DVIT Co., LTD? Nguyễn Phương Linh — 11182779 — Business English 60B What is the employee’s level of satisfaction with motivational activities at DVIT Co., LTD? What are the recommendations to motivate employees at DVIT Co., LTD? Research methodology To conduct the research, quantitative data was utilized. The quantitative data was collected from the online questionnaire, which is created and sent to employees at DVIT Co. Besides, data was also obtained from the observations of labor motivation activities at the company. Additionally, reports and statistics of DVIT Co., LTD were also collected, especially the aggregated data of the Human Resources Department, which related to human resource management in general and labor motivation in particular.
The information is then summarized and evaluated for the findings and analysis, and recommendations chapter. Research structure The research structure consists of four main parts: Chapter 1 — Introduction of DVIT Co. Chapter 2 — Literature review - gives a review of some relative research and theoretical background about labor motivation and other perspectives involved. Chapter 3 — Findings and Analysis - includes analyzing the present situation, and assess the effectiveness and limitations of labor motivation activities at DVIT Co., LTD Chapter 4 — Some recommendations to improve labor motivation for DVIT Co.
Nguyễn Phương Linh — 11182779 — Business English 60B CHAPTER 1 - INTRODUCTION OF DVIT CO., LTD The chapter provides some information about DVIT Co., LTD, especially information about the HR department and workforce structure at DVIT Co., LTD, which gives an overview of the author’s internship company.