HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS IMPROVING THE EFFICIENCY OF BELT QUALITY MANAGEMENT SYSTEM BY DIGITALIZATION APPLICATION AT BOSCH VIETNAM CO., LTD Student: TRAN THI NGOC TRA Student ID: 19124004 Major: INDUSTRIAL MANAGEMENT Advisor: HUYNH ANH TUAN, Ph. HO CHI MINH CITY, May 2023 HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS IMPROVING THE EFFICIENCY OF BELT QUALITY MANAGEMENT SYSTEM BY DIGITALIZATION APPLICATION AT BOSCH VIETNAM CO., LTD Student: TRAN THI NGOC TRA Student ID: 19124004 Major: INDUSTRIAL MANAGEMENT Advisor: HUYNH ANH TUAN, Ph. HO CHI MINH CITY, May 2023 COMMENTS OF ADVISOR ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- 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----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- HCMC, 03/May/2023 Advisor i COMMENTS OF REVIEWER 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----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------- HCMC, 03/May/2023 Reviewer ii ACKNOWLEDGEMENTS The author would like to thank the teachers in the Faculty of Economics, Ho Chi Minh City University of Technology and Education for imparting useful knowledge during the years of studying in the university lecture hall. With the knowledge the author has acquired during the study process, it is not only the foundation for the research process but also a valuable baggage for the author to start a job in a new environment.
Moreover, the author would like to express the most sincere and profound thanks to Huynh Anh Tuan, Ph.D the teacher who always loved, supported and guided wholeheartedly throughout the process complete the Graduation Thesis. Besides, the author would also like to thank the Board of Directors of Bosch Vietnam Co. for allowing and creating favorable conditions for the author to practice at the company. The author would like to thank Ms.
Nguyen Thi Giang and Ms. Ho Thi Hao of QMM6 department for supporting and creating conditions for the author to complete the graduation thesis during the internship at the company. With the inevitable limitations in the process of implementing the graduation thesis, the comments from teachers are extremely valuable for the author to complete the essay more carefully. Sincere appreciation from the author.
HCMC, 03/May/2023 Student name Tran Thi Ngoc Tra iii LIST OF ABBREVIATION ABBREVIATION EXPLANATION HcP Ho Chi Minh City Plant PC Commercial Plant Management PT Technical Plant Management CTG Controlling HRL Human Resources FCM Facility Management HSE Health Safety Environment MSE Manufacturing ICO Information Coordination & Organization LOG Logistics TGA Technical Industrial Apprenticeship QMM Quality Management and Method ETC Engineering Technology Center CVT Continuously Variable Transmission PQA Purchasing Quality Assurance BQMS Belt Quality Monitoring System QMM1 Customer Relationship QMM3 Quality Assurance QMM7 Quality Management System and Method QMM6 Product Quality FTE Full-time equivalent PAS Production Acceptance Standard EAS Engineer Acceptance Standard iv LIST OF TABLES Table 3. 1 Document number for each process. 2 Operators’ test results in 2021. 3 Operators’ test results in 2022.
4 Internal service quality survey to find out the reason for not detecting failure modes on operators’ tests. 1 Pareto chart data. 3 Detailed implementation plan. 69 v LIST OF FIGURES Figure 1.
1 Facts and figures about Bosch in Vietnam in 2021. 2 Some Bosch brands. 3 Some Bosch customers. 4 Logo of Bosch Vietnam Co.
7 Organization chart of quality department. 8 Organization chart of the department. 1 Operators are performing the BQMS test. 2 Webform Test BQMS.
3 BQMS Testing process. 4 Chart shown Operators’ test results in 2021. 5 Miss defect rate of operator in 2021. 6 Chart shown Operators’ test results in 2022.
7 Miss defect rate of operator in 2022. 8 Results of the internal service quality survey in 2021. 9 Results of the internal service quality survey in 2021. 10 Failure quantity slip through in loopset in 2022.
11 The process of solving defective products complained by customers. 1 Slip through rate in Loopset in 2022. 2 Missed defect rate in Loopser in 2022. 3 Pareto chart the main causes.
4 Fishbone diagram of cause Operator visual inspection skill. 5 Fishbone diagram of cause Training. 7 Main page of the BQMS Management System. 8 Main items in BQMS Management System.
11 Acceptance standards display. 13 BQMS Test results. 14 BQMS reports display. 15 Add new failure mode display.
16Update failure mode complained display. 17Failure mode change logs display. 67 vii TABLE OF CONTENTS COMMENTS OF ADVISOR. i COMMENTS OF REVIEWER.
iii LIST OF ABBREVIATION. iv LIST OF TABLES. v LIST OF FIGURES. vi TABLE OF CONTENTS.
Scope and object. Structure of report. 3 CHAPTER 1: INTRODUCTION ABOUT BOSCH VIETNAM CO.1 Introduction about Bosch Vietnam Co.1 Bosch Powertrain Solutions factory in Dong Nai. Organization chart of quality department.2 Overview of the BQMS.1 Overview of the QMM6 department (PS/QMM6-HcP).
Overview of the BQMS. 13 CHAPTER 2: LITERATURE REVIEW. Literature review about digitalization. Literature review about digital library.
Some other concepts. 20 CHAPTER 3: ANALYSIS OF THE STATUS OF BQMS AT QUALITY MANAGEMENT AND METHOD DEPARTMENT. Overview the status. Automotive Industry Transformation.
Importance of Push Belt in CVT. BQMS Role in Quality Assurance. Current status of BQMS. Visual inspection check activities for operators.
Current status of operators’ missed failure mode. The status of solving defective products complained by customers. Assess the current status of BQMS activities. Strength of current BQMS.
Limitations of current BQMS. 47 CHAPTER 4: PROPOSED SOLUTIONS IMPROVING THE EFFICIENCY OF QUALITY MANAGEMENT & METHOD DEPARTMENT BY DIGITALIZATION IN BUSINESS APPLICATION: A CASE OF THE DIGITAL LIBRARY OF BQMS AT BOSCH VIETNAM CO. Solution to reduce slip through in loopset process (Solution to 5th limitation). The goal of the solution.
Contents of the solution. Benefits of the solution. Building the digital library: BQMS Management System (Solution to all limitations). Motivation for the solution.
Contents of the solution. Overview the timeline. Contents of the digital library: BQMS Management System. Benefits of the solution.
Integration of Other Processes. Automation and Advanced Functions. Application to Similar Topics. Rationale In recent years, digitalization has become an increasingly important trend in various industries, including quality management.
With the rise of digital technologies, companies can now manage their quality management systems more efficiently by implementing digital tools and systems.0 technology era, many businesses have been choosing document digitization solutions to optimize operational processes, improve performance, and save time and costs. In particular, Bosch Vietnam is a leading supplier of technology, drive belts and services, and in order to maintain its position in the market, it is necessary to adopt digitalization and implement digital systems in its quality management processes. One area where digitalization can have a significant impact is the implementation of a digital library. A digital library is a collection of digital resources, including documents, images, and videos, that are organized and stored in a centralized location.
By implementing a digital library, companies can improve the efficiency of their quality management processes and methods. Specifically, in order to ensure the best quality of products produced and marketed, the BQMS of QMM department at Bosch Vietnam plays a very important role in controlling, evaluating and managing quality products. However, it is still difficult and inconvenient to perform tasks in this room when using traditional documents and data storage tools, which consumes time and effort for employees. Therefore, the author has chosen the topic “Improving the efficiency of Quality management and method by digitalization in business application: A case of the digital library of BQMS at Bosch Vietnam” to help the company monitor and control product quality more effectively, thereby proposing appropriate digitizing solutions to improve work efficiency, improve product quality and minimize errors in the product quality management process in general and management of important documents in particular.
Objective - Raised issues raised about quality control activities, especially important document control issues at the BQMS department of the Quality Management and Methods department at Bosch Vietnam Co. - Proposing solutions for digitization and implementing digitization solutions to help perfect the document management system, contributing to improving the efficiency of quality management activities at the BQMS department. - Develop a user-friendly application that consolidates all BQMS information, providing a single point of access for all stakeholders and improving overall productivity. - Improve document control with a centralized and standardized the BQMS failure mode picture library, ensuring easy access, better organization, and secure data management.
- Evaluating the effectiveness of the implementation process and the results achieved. Scope and object - Scope of space: BQMS Department - Bosch Long Thanh Factory - Bosch Vietnam Co. - Scope of time: Analyze the current situation of operations at the BQMS department from 2021 to 2022. - Scope of content: Digital application builds failure modes library system based on standard documents at BQMS department.
Subject: BQMS department at Bosch Vietnam Co. Research methodology Using secondary documents through reports from the quality department through the years 2021 and 2022 to find out the document management problems that contribute to improving the company's defect detection skills in the future. The approach using secondary documents will make it easier to collect information, available documents are 2 stored in the document directory of the quality department. Data updated and recorded in the last 2 years 2021 and 2022 will reflect the actual status of employees’ awareness and detection of defective products.
At the same time, use quality control tools such as survey form, fishbone diagrams, Pareto charts to collect data to find out the root cause, thereby providing solutions to improve product defect detection skills at the factory. Moreover, the author combines with interviews and consultations with quality experts about the status of visual inspection of employees at the factory. And consult with experts to propose solutions to improve the skills of employees at the factory. Thereby improving the performance of BQMS at Quality management and method department.
Structure of report The report consists of four chapters, specifically: Chapter 1: Introduction about Bosch Vietnam Co., Ltd In chapter 1, the author will present an overview of the company, the history of formation and development, the field of operation, the company's products and the organizational structure of the departments, especially the BQMS department. Thereby, helping readers have an overview of the business. Chapter 2: Theoretical Basis In this content, some concepts and theoretical basis for the topic are included. That is the theory of digitalization, digitalization in business, EAS, PAS, digital library, etc.
Chapter 3: Analysis of status of BQMS at quality management and method department In this section, the author will present some operational issues and challenges at the BQMS department. Chapter 4: Proposing solutions to improve the operational efficiency of the BQMS department at Bosch Long Thanh factory At the end, the author proposes some solutions based on actual problems that enterprises are facing to contribute to improving the performance of the BQMS 3 department. Finally, evaluate the results of implementing solutions to improve operations of the BQMS department at Bosch Vietnam. 4 CHAPTER 1: INTRODUCTION ABOUT BOSCH VIETNAM CO.1 Introduction about Bosch Vietnam Co., Ltd Bosch established its first representative office in Ho Chi Minh City.
Since 2007, Bosch has expanded its operations in Vietnam with two branch offices in Hanoi and Da Nang, and a Powertrain factory in Dong Nai province that produces continuously variable transmission belts (CVTs) in the car. In addition, Bosch also operates an R&D center for Technology and enterprise solutions and an Automotive Technology R&D center in Ho Chi Minh City. The Center for Research and Development of Technology and Enterprise Solutions has expanded its operations in Hanoi in June 2022. In fiscal year 2021, Bosch recorded a consolidated revenue of approximately 192 million euros in Vietnam.
As of December 31, 2021, Bosch employed more than 5,000 associates and has diversified business operations in Vietnam. As of today, all four Bosch business areas, namely Mobility Solutions, Industrial Technology, Consumer Goods, Energy Technology and Construction, have operations in this country.