DAI HOC QUOC GIA HA NOI TRIONG QUAN TRI VA KINH DOANH PHAM HUU TRUNG SOME SOLUTIONS TO IMPROVE THE QUALITY OF HUMAN RESOURCES AT VNPT - QUANG NINH IN 2021-2025 PERIOD MOT • SO GIAIPHAP NANG CAO CHAT LUONG • NGUON NHAN LUC TAI VNPT - QUANG NINH GIAI DOAN 2021 - 2025 Chuyen nganh: Quan tri kinh doanh Ma so: 8340101.01 LU AN VAN THAC SI QUAN TRI KINH DOANH NGUO’l HUONG DAN KHOA HOC: PGS. NGUYEN NGOC THANG HA NOl - 2022 DECLARATION I hereby declare that this thesis is my own independent work. The figures and citations in the Thesis are completely truthful, clearly sourced and truthful. The factors affecting the quality of human resources are drawn by myself in the process of studying, in theoretical and practical research at VNPT - Quang Ninh, where I am working.
I sincerely thank! Date, September 11, 2022 Author Pham Huu Trung 1 ACKNOWLEDGMENTS I would like to express my sincere thanks to the teachers of the College of Business Administration - Vietnam National University, Hanoi for their enthusiastic teaching and support in the process of studying and guiding the completion of this thesis. In particular, I would like to express my gratitude to Assoc. Nguyen Ngoc Thang enthusiastically guided me throughout the process of writing this thesis. I would like to express my sincere thanks to the Management Board and colleagues of Quang Ninh Telecommunications for helping me in the process of writing this thesis.
I would like to thank my family and friends who have supported and shared with me in all difficulties and encouraged me to complete the course. Despite the best efforts, with limited time and research qualifications, the thesis cannot avoid shortcomings and limitations. I look forward to receiving sincere comments from teachers, teachers and colleagues to continue to supplement and complete this thesis. I sincerely thanks ! 11 CONTENTS DECLARATION.
iii ABBREVIATIONS ••• LIST OF TABLES Vlll LIST OF FIGURES CHAPTER 1: GENERAL INTRODUCTION 1 1. The urgency of the topic. Research objectives of the topic. Research object of the topic.
Research method of the topic. The scientific and practical significance of the research topic. Structure of the thesis. 11 Conclusion of chapter 1 CHAPTER 2: THEORETICAL BASIS ON QUALITY OF HUMAN RESOURCES IN ENTERPRISE 2.
Some basic concepts.1 The concept of human resources. Quality of human resources. Improving the quality of human resources. Quality of human resources and the need to improve the quality of human resources in enterprises in 2.
The concept of human resource quality in the enterprise. The role of human resources in enterprises. The need to improve the quality of human resources in enterprises.4 The criteria for assessing the quality of human resources. Some methods of assessing the quality of human resources.4 Research models on the influence of factors affecting the quality of human resources.1 Research by Rosemary Hill and Jim Stewart.2 Research model of Dr.
Do Minh Thuy - President of Hai Phong University26 2.3 Research model of the authors of Lac Hong University, Industrial University of Ho Chi Minh City - HCMC Vietnam:. 27 Conclusion of Chapter 2. RESEARCH DESIGN AND METHODOLOGY.1 Overview of VNPT - Quang Ninh.1 The establishment and development of VNPT QN.2 Functions of VNPT Quang Ninh. The current situation of human resources at VNPT Quang Ninh.
Introduction to the research process.2 Research model proposed by the author. Develop questionnaires, how to collect information. Survey form and method of investigation. 40 CHAPTER 4: RESEARCH FINDINGS.2 Scale reliability testing.1 Cronbach Alpha of VNPT’s recruitment factor scale:.2 Cronbach Alpha of the Factor ScaleManpower Utilization of VNPT: .3 Cronbach Alpha of the Wage factor scale of VNPT:.4 Cronbach Alpha of the Policy factor scale of VNPT:.5 Cronbach Alpha of the Training factor scale of VNPT:.6 Cronbach Alpha of VNPT's Human Resource Quality factor scale:.
Factor analysis and research model verification. Independent variable factor analysis.2 Dependency Variable Factor Analysis.3 Results of factor analysis and research model verification.4 Adjusted Research Model. Measure and evaluate the level of employee perception through each factor to the quality of human resources:. Comparison with other research results.68 Conclusion of chapter 4:.
69 CHAPTER 5: SOLUTIONS TO IMPROVE THE QUALITY HUMAN RESOURCES AT IN VNPT QN.1 Obectives and development orientation of VNPT Group from now to 2025.1 Objectives and orientations of VNPT.2 Objectives and orientations of VNPT QN. Some solutions mainly improve the quality of human resources of VNPT QN.1 Basis for proposed solution.2 Contents of solutions.2 Renovating the remuneration regime for human resources of VNPT QN .3 Promote planning, training, and retraining of human resources.4 Innovating the management, evaluation, and rational use of human resources. Implement well the work of rewardingand disciplining employees. 84 Conclusion of chapter 5.
87 LIST OF REFERENCES. 88 ABBREVIATIONS CBCN Officers and employees V CLTC Difference between the revenue and cost CNTT Information technology CSDL Database DVVT Telecommunication services NLD Workers NNL Human Resources NSQL Management personnel NSQL Management personnel NVKT/ Technical staff/Sales staff NVKD PCCN Fire prevention QTL Wage fund SXKD Manufacturing business TTCN Center of Information and Technology TT TTDH Information Operations Center TT TTKD Business center TTVT Telecommunication center VSATL Occupational safety and hygiene D VT- Telecommunications-Information Technology CNTT VTQN Quang Ninh Telecommunications VTT Provincial Telecommunications vi <• Vll LIST OF TABLES Table 3.1 Labor productivity by revenue for the years from 2017 to 2021.2 age from 2017 to 2021 .4 Human resources statistics.5 Structure of human resources according to functions and tasks.6 Scales of the model.1 Statistics based on Gender.2 Age-based statistics.3 Education-Based Statistics.4 Cronbach Alpha of VNPT’s Recruitment Factor Scale.5 Cronbach Alpha of VNPT’s Recruitment Factor Scale.6 Cronbach Alpha of factor scale Usage of VNPT.7 Cronbach Alpha of the Wage factor scale of VNPT.8 Cronbach Alpha of the Policy factor scale of VNPT.9 Cronbach Alpha of the Policy factor scale of VNPT.10 Cronbach Alpha's Training factor scale of VNPT.11 Cronbach Alpha of the Quality factor scale of VNPT.12 Cronbach Alpha of the coefficients.13 Total quoted variance.14 EFA factor analysis results.15 Dependent variable analysis rotation matrix.16 Correlation Matrix table between dependent variables and independent variables.17 Check the suitability of the multivariable linear regression model. Results of correlation regression analysis. 61 ••• Vlll LIST OF FIGURES Diagram 2.1: Proposed determinants of HQR.1 Diagram of research steps.2 Research model proposed by the author.1 Research model after adjustment.
65 ix CHAPTER 1: GENERAL INTRODUCTION 1. The urgency of the topic For each country, people are always the most basic and important resource that determines the existence, development and position of that country in the world. For an Enterprise, human resources are the key factor that creates the strength of the business. Human resources have a tremendous influence on the economic and social development of a country and the competitiveness of an enterprise.
Facing the trend of global economic integration, the issue of improving the quality of human resources is posing new requirements for Vietnamese enterprises operating in all fields. Management to improve the quality of human resources is considered as a fundamental element to meet the strategic goals of enterprises. Vietnam Posts and Telecommunications Group (VNPT) is not an exception. As a unit under VNPT, VNPT QN is also in the general development trajectory of the industry.
Human resources have been paid attention but have not been properly invested, leading to many limitations. This affects the efficiency of production and business as well as the working environment of enterprises. To meet the renovation requirements of VNPT in the coming time, VNPT QN also needs to take steps to prepare human resources to contribute to building a team of qualified staff who can adapt well to the new environment, future changes, contributing to VNPT QN's sustainable development. Over the years, VNPT QN has made great efforts in improving the quality of human resources, making a difference to gain advantages in business and achieve certain results.
However, the results achieved, and the differences are not many, the service quality and service attitude of VNPT QN's staff are still limited and inadequate. On the other hand, Telecommunications is an industry that is always affected by the innovation of science and technology, so it is very necessary to improve the quality of human resources for VNPT QN. Stemming from the above problems, the research topic "Some solutions to improve the quality of human resources at VNPT in the period of 2021 - 2025" was selected for research to provide complete solutions to improve quality, human resources at VNPT QN in the coming time. Research overview In the context of an increasingly fierce competition environment, successful organizations know the most effective combination of resources to implement their strategies.
Yet at the heart of any strategy and any resource-intensive process are the people who design and run the organization's strategy. To promote the potential of human resources, managers need to know how to plan human resources, attract and select people who are suitable for the organization's requirements, and know how to arrange and arrange the right people. At the same time, there is a plan to train and develop the workforce so that they have enough skills, knowledge and business capacity, master modern technology, and meet the requirements of the business now and in the future, future. When learning about improving the quality of human resources through textbooks, documents, scientific research, theses, theses, books, magazines, etc., I noticed a lot of research topics on the content of human resources, above content, can be mentioned as: - Associate Professor.
Nguyen Thi Minh An (2018) - Human Resource Management, Institute of Post and Telecommunications Technology. This is a document for teaching and learning at the Institute of Posts and Telecommunications Technology, as well as a reference for those interested in this field. The content of the book deals with the most basic knowledge of Human Resource Management. - "Training and using human resources in the market economy in Vietnam", Phan Van Kha, Education Publishing House, 2007.
The author has introduced the basic concepts and contents of training and use of human resources, thereby, devising strategies to train and develop quality human resources in line with the requirements of the market economy in Vietnam. 2 - ’’Improving the quality of human resources to meet the requirements of innovation and international integration”, Pham Cong Nhat, Communist Magazine No. In the article, the author analyzed the current situation of human resource quality in Vietnam and proposed solutions to solve the shortcomings of Vietnamese human resources in the renovation period. - Hoang Thu Ha (2013), Quality of human resources at Hanoi Telecommunications, thesis completed at the Academy of Posts and Telecommunications.
In the thesis, the author has mentioned the current situation of human resources at VNPT Ha Tinh, the advantages and disadvantages and proposed solutions to overcome those shortcomings. - Nguyen Thanh Nga (2014), Solutions to improve the quality of human resources at VTC Online Company, thesis completed at the Academy of Posts and Telecommunications. The author has introduced concepts and factors affecting the quality of human resources; advantages and disadvantages of human resources at VTC Online Company and measures to solve outstanding problems. Human resources have affirmed their important role and are receiving more and more attention from each country, organization, and enterprise.
Improving the quality of human resources is an urgent job to help businesses enhance their competitiveness in the market, especially in the context of current globalization. It can be affirmed that attracting, training, developing, improving the quality, and maintaining human resources is the decisive factor for the success or failure of the organization. ❖ Research situation in the world (1) “Framing Human Resource Development: An Exploration of Definitional Perspectives Utilising Discourse Analysis” language”, David McGuire et al research on the concept of Human Resource Development itself. Explore the development of two schools of human resource development, the American and European schools.
Research suggests that human resource development is undergoing an evolutionary transition in which emerging contributions to improving organizational performance.