VIET NAM GENERAL CONFEDERATION OF LABOR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION DAI HOC TON DUC THANG TON DUC THANG UNIVERSITY FINAL REPORT TOPIC: ANALYZING CURRENT STATUS OF THE HOUSEKEEPING DEPARTMENT’S OPERATIONAL ACTIVITIES TO APPLY ENVIRONMENT FRIENDLY BUSINESS IN ECO GREEN SITUATION Lecturer: Dé Ngoc Quynh Class Group: N02 Subject: Housekeeping Management - 705068 Shift: 3 Date: Saturday Students: e Lê Trần Gia Huy — 719H0984 e Tran My Phuong — 719H1026 ¢ Đặng Huỳnh Ngân — 719H0247 © Huynh ThiBichDuyén —719H0965 ¢ Huỳnh Thiên Kim — 719H0203 HO CHI MINH CTTY, JUNE 2022 MEMBER LIST Name ID Given Task Evaluate Introduction 1.2 Lé Tran Gia Huy 719H0984 2.2 100% ` Reference Operate report 1.3 SAS Dang Huynh Ngan 719H0247 2.5 Trần Mỹ Phương 719H1026 3.1 100% 11 Huynh Thién Kim 719H0230 2.3 100% 11 Huynh Thị Bích Duyên 719H0965 100% 2.4 TABLE OF CONTENT Member 1n. 2 Table of fgures. 5 Overview of environmental problem m Vietnam”s hoteϧ:.-¿o-cc 222cc: 5 Reason for choosing the †OpIC:.- c1 001222112 11211151115 125111 11111 51k ne 7 1 Chapter l: Overvlew ofhoftelL.1 History of establishment and developmeii:.1 Marriott established h1sfory. General mmtroduction Renaissance Riverside Hotel Saigon.3 Renaissance’s PoInts of saÏ€s.
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Housekeeping organ1zation chaFf. Houssekeeping staff with their un1form. Larger bottles of shampoo, conditioner and body wash in guest room showers. Inverter for air conditioned.
Earth Hours im Renaissance Riverside Saigon hotel. Verification of water saving equipmert 1nstallation. Water pump sySt€m. Variable-speed DrIves sysfem.
The primary chiller water pump system. Horizontal cage laundry equIpm€TI.- -- 1 2c 2c 2122211222211 13 32x tssrrkrres 4] INTRODUCTION Overview of environmental problem in Vietnam’s hotels: >» Manage energy waste: Energy has been and is becoming an important metric for hotels. Saving energy means saving on operating costs. The hotels use a lot of energy for daily activities and entertainment.
The high energy demand is due to the use of modem technical equipment such as air conditioners to provide comfort for a large number of guests. Most hotels meet their energy needs by purchasing energy produced from burning fossil energy, such as coal, oil, etc. This causes air pollution and changes the environment's temperature. > Manage water uses: In the operation of the hotel, in addition to the amount of water needed for each hotel room and the usual activities at the hotel such as kitchen and laundry, some other water needs such as swimming pools, lawns, and golf courses can require a very large amount of water.
Excessive water use can degrade or destroy local water resources, threatening the regular supply of water for local needs. These problems can be made worse in areas where peak tourist seasons comcide with dry periods. >» Manage sewage: The hotel discharges a significant amount of wastewater. Wastewater can be “gray water”, which 1s mostly from washing machines, sinks, showers, bathrooms, and gutters, or “black water”, which is wastewater from toilets and kitchen dishwashing liquid.
In some tourist destinations, these types of wastewater receive little or no treatment. Pollutants such as intestinal bacteria and chemicals are released directly into the environment. Poor wastewater treatment can cause soil and surface water pollution and degradation of tourism resources. >» Manage waste: Hotel emits large amounts of solid waste, packaging, food scraps, and cleaning and maintenance materials, some of which are toxic.
In many cases, waste is concentrated in inappropriate trash cans that are not sorted in the first place or discharged directly into the natural environment. Improper disposal of waste can cause soil and water pollution as contaminants seep through the piles into the ground. Improperly designed landfills can cause fires, odors, fly flies, and inefficient waste storage. Landfills containing hazardous materials such as paint cans and batteries can seriously contaminate water, air, and soil, threatening environmental safety and human health.
» Manage chemical uses: Chemicals used to clean hotel guest rooms or for recreational facilities such as swimming pools can contaminate local soil and water and may be hazardous to human health. Leaks of CFCs and HCFCs from refrigerators, air conditioners, and other refrigerating equipment as well as dry cleaning chemicals, aerosols, fire extinguishers, and foams, are chemicals that contribute to ozone layer depletion. >» Manage purchasing problem: Hotels must purchase a very large number of goods, including supplies for laundry and sanitation, food and drink, equipment, vehicles, stationery, furniture, bedding, and guest bathroom items. During production, use, and disposal, these items can cause negative impacts on the environment.
Product procurement decisions affect the amount of waste produced by the antibiotic as well as the potential for air, water, or soil pollution from the use or disposal of these products. Reason for choosing the topic: According to the information provided in the general situation section, our team believes that activities to improve and be environmentally friendly for a hotel, particularly the room department, are necessary. Because the room department is responsible for not only the customers' sleep but also their health, it should be the first place in the hotel where environmental activities are implemented. However, based on the current state of affairs, Hotels in Vietnam are still not enthusiastic about this issue because environmental products or services come at a relatively high cost, which can directly affect hotel revenue.
However, environmental friendliness is necessary, so our group of students decided to choose this topic to find out and analyze the root of the existing problems. The barriers that have been making customers hotels shy when applying activities for the environment. 1 CHAPTER 1: OVERVIEW OF HOTEL 1.1 History of establishment and development: 1.1 Marriott established history Figure 1. Marriott's hall of history.
John Willard Marriott and his wife Alice Sheets started Marnott on May 20, 1927, in Washington, USA. A root beer bar with nine seats was the first thing Marriott established in Washington, DC. The United States had a severe downturn from 1929 through 1932. While businesses were laying off workers, Marriott surprised everyone by deciding to grow and launching the Hot Shoppes restaurant chain, which was equally successful.
Later, John Willard Marriott looked into more modern commercial opportunities. He operated a chain of 7 food and beverage establishments established in 1932, each with an entirely unique menu. He rapidly established a business that specialized in in-flight catering in 1937 after sensing the need for food and drinks among passengers flying on recently established airlines. In 1957, Marriott entered the hospitality industry in a momentous move.
The first motorized hotel in history opened in Arlington, Virginia, from 1957 to 1985, and was run by Bill Marriott, J. Willard Marriott's son. Over the following 25 years, Marnott developed into a diverse, international company, and Bill Marriott became its CEO, whose vision and leadership revolutionized the hospitality sector. JW Marriott Jr.
was chosen to lead Marriott as its CEO in 1972. Willard Marriott, Sr. passed away, and JW Marriott, Jr. was elected Chairman of the Board of Directors in 1985.
Marriott doubled its international presence after acquiring Renaissance Hotel Group in 1997. The group's goal for 2012 and beyond is to use technology and creativity to influence how people travel in the future. From mobile check-in and Greatroom in the lobby to transforming the meeting experience with the Red Coat App Direct, make travel more brilliant for your guests. The world's largest hotel firm, with 5,700+ properties and over 1.1 million rooms across 30 brands in over 110 countries, was created in 2016 after Marnott International purchased Starwood Hotels & Resorts.
Anthony Capuano (left) and Stephanie Linnartz (right) will take over as CEO and President, respectively, of Marriott International in 2021. Anthony Capuano & Stephanie Linnartz. In 2022, Bill Marriott Ueft), who had served as executive chairman for more than 60 years, stepped down. His son David Marriott was chosen to lead the board of directors in his place.
Bill Marriott & Devid Marriott.2 General introduction Renaissance Riverside Hotel Saigon Figure 4. Renaissance Riverside Hotel Saigon. The original concept for a 12-floor, the 3-star hotel served as the foundation for the 1990 construction plan for the hotel in its current location. However, investors discovered that this precious land is completely suitable and ideal for building a 5-star hotel, along with the advantage of the Saigon River landscape and convenience for visitors to walk into the city center, after conducting numerous surveys about geographic location, scale, and future potential.
From there, construction on the five-star Renaissance Riverside Saigon hotel began in 1993 and was finished in July 1999. It opened for business on October 14, 1999. Marriott International, Inn is the owner and manager of the Renaissance Riverside Saigon Hotel. One of Marriott's most well-known international locations is Renaissance.
In particular, there is only one Renaissance Riverside Hotel Saigon in Ho Chi Minh City. This 21-story luxury hotel offers panoramic views of the Saigon River and the city in addition to a wide array of additional services.3 Renaissance’s Points of sales Renaissance located at 8-15 Ton Duc Thang Street, Renaissance Riverside Saigon is a 5-star hotel belonging to the Marriott International group with beautiful Saigon river 10 views. It takes only 30 minutes from Tan Son Nhat International Airport and is located close to famous tourist attractions, financial centers as well as shopping centers. Renaissance Riverside Hotel Saigon is in the top 5-star hotels m Ho Chi Minh City and was honored at the Vietnam Property Awards 2017.
Renaissance Riverside Saigon has 336 luxury guest rooms and suites, along with two famous restaurants - Viet Kitchen and Kabin, which always offer a rich culinary experience from international to Chinese dishes, with fresh local ingredients. RBar is located in the lobby with Atrrum Lounge on the 5th floor or the famous Rooftop Bar - Liquid Sky Bar, which is an outdoor swimming pool on the 21st floor with panoramic views of Saigon, a modern Spa and Gym always bring satisfaction to customers. > Space With yellow and white tones, the hotel space gives visitors a feeling of closeness, warmth, and familiarity but still retains privacy. All objects are arranged in a harmonious way that makes visitors have an impression at first sight.
11 Blending artistic design with strong contrast, Renaissance Saigon’s hotel lobby impresses guests with more than several eye-catching features highlighted by a unique spiral staircase. >» Design style With a design in the style of French Renaissance architecture, Renaissance Saigon Riverside Hotel focuses on sophisticated and unique lines and patterns that bring a sense of elegance and luxury. The decorations are carefully cared for, bearing local characteristics such as paintings of young women in ao dai, “non la’, young rice pots, lotus, farmers, buffalo plowing fields, or fisherman netting fish.
