TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION DEPARTMENT OF TOURISM BAI HOC TON DUC THANG TON DUC THANG UNIVERSITY FINAL REPORT HOUSEKEEPING MANAGEMENT TOPIC: ANALYZING CURRENT STATUS OF ACTIVITIES TO MOTIVATE HOUSEKEEPING EMPLOYEES IN PULLMAN SAIGON CENTRE LECTURE: Ms. BO NGOC QUYNH GROUP: 1 STUDENT’S NAME: Nguyen Quynh Nhu 719H1017 Nguyen Tan Dat 719H0957 Tran Quang Dat 719H0958 Le Tan Hoang Phong 719H1020 Le Ma Nhat Hong 719H0980 HO CHI MINH CITY, APRIL 2023 EVALUATION FORM Student Evaluation No Full member Completed tasks completed ID (%) - Word synthesis 1 | Nguyen Quynh Nhu | 719H1017 100% - Completing chapters - Research part 1.3, 2 Nguyen Tan Dat | 719H0957 3.2 100% - Completing Introduction 3 | LeMaNhat Hong | 71910980 2e ncaich part 1.4, 4 Tran Quang Dat | 719H0958 222 100% - Completing Conclusion Le Tan Hoang - Research part 2.1 TON DUC THANG UNIVERSITY FACULITY OF BUSINESS ADMINISTRATION RIES ses sees FINAL REPORT EVALUATION FORM HOUSEKEEPING MANAGEMENT ACADEMIC YEAR 2022-2023 1. GENERAL INFORMATION: Title of final report: Analyzing current status of activities to motivate housekeeping employees in Pullman Saigon Centre Group of student: 5 2. EVALUATION No Criteria Points Mark 1.
Format + As regulated by the guidance (font, page, (Structure and | number, table of contents, tables, graphs,.) 05 design) + No spelling and typing mistakes; No reference , mistakes; Clear wording not ambiguous 2.5) Overview about Human resources situation in HK (0.25) The reason for choosing this topic (0.25) Chapter1: Overview of Hotel (1.1 History of establishment and development (0.2 Field of business (0.3 Hotel’s organizational chart (0.5) Chapter 2: Analyzing current status of the housekeeping department's operational activities, procedure in a hotel (3.1 Overview of Housekeeping department (1.0) 4 + Overview, Role & Responsiilities (0.25) + HK organization chart (0.25) + Operational activities in HK department (0.2 Analyzing current status of activities to motivate HK employees in hotel (3.2 Activities of HK to motivativate employees (2.0) Chapter 3: Evaluation & Recommendation 3.5) Total 10 Marks: (rounded to 1 decimal digits Day.,2022 Supervisor INDEX INDEX 5 LIST OF IMAGE 6 LIST OF TABLE 8 INTRODUCTION 9 CHAPTER 1; OVERVIEW OF HOTEL 10 1.1 History of establishment and development 10 1.1 Pullman Saigon’s history of establishment 10 1.2 Pullman Saigon’s history of development 11 1.2 Field of business 12 1.3 Hotel's organizational chart 15 CHAPTER 2: ANALYZING CURRENT STATUS OF THE HOUSEKEEPING DEPARTMENT'S OPERATIONAL ACTIVITIES, PROCEDURE IN PULLMAN SAIGON HOTEL 18 2.1 Overview of Housekeeping department 18 2.3 Housekeeping organization chart 19 2.4 Operational activities in Housekeeping deparIm€nÍ.2 Analyzing current status of activities to motivate housekeeping employees in Pullman Saigon Hotel 27 2.2 Activities of HK to motivativate employees 30 CHAPTER 3: EVALUATION & RECOMMENDATION 35 3.2 Recommendation 38 CONCLUSION 46 REFERENCES 47 APPENDIX 1 50 APPENDIX 2 56 LIST OF IMAGE Image 1: Accor’s Logo Image 2: Pullman Saigon Centre’s Logo Image 3: Achievements of Pullman Saigon Center hotel Image 4: The Pullman Saigon Center hotel's space Image 5: The reception hall Image 6: Mad Cow Wine & Grill Image 7: Food Connexion Image 8: Urbane Lounge Image 9: Pool Bar Image 10: Rooftop Bar Image 11: Superior 1 King Bed Image 12: Superior 2 Single Beds Image 13: Deluxe Room 1 King Bed Image 14: Deluxe Room 2 Single Beds Image 15: Executive Room 1 King Bed Image 16: Executive Suite 1 King Bed Image 17: Executive Suite 2 Single Beds Image 18: Pullman Signature Suite Image 19: President Suite Image 20: Ballroom Image 21: Meeting room Image 22: Board room Image 23: Swimming pool Image 24: Spa Image 25: Fit Lounge Image 26: Hotel’s Organizatinal chart Image 27: Housekeeping Organizational chart Image 28: Uniform of Houeskeeping department 6 Image 29: Maslow’s hierarchy of needs Image 30: Alderfer's ERG Doctrine Image 31: Herzberg's Motivator - Hygiene theory Image 32: McClelland's Academic Needs Doctrine Image 33: Pullman hotels worldwide on the website Glassdoor LIST OF TABLE Table 1: Room status terms Table 2: Housekeeping operations terms INTRODUCTION In this integration period, in addition to the two input factors that managers always focus on developing, which are financial and material factors, the human factor is also an important issue in the development strategy of organizations, especially those dealing in accommodation and services. That has led to increased competition in business activities, competition on service quality, product quality and especially competition on human factors. In recent years, the phenomenon of job hopping is extremely painful. The audience is mainly young people of Gen Z — they are looking for a new job experience.
According to an Anphabe human resource survey in December 2021, the rate of finding new jobs in Vietnam is up to 58%. After the first quarter of 2022, the number of new job searches was the highest in the past three years. According to LinkedIn, the message "Open to Work" on personal profiles has increased rapidly this year. With this problem, businesses will find it more difficult to find a new loyal employee.
Above all, businesses will be greatly affected in corporate culture as well as operating costs. The Tourism - Restaurant - Hotel industry is one of the strongly developing industries in our country in recent years, but the current situation is the shortage of human resources in the industry, especially at 4-star and 5-star hotels. Therefore, the challenge for the Board of Directors and managers is how to create and maintain existing human resources, thereby creating a sustainable competitive position for their hotel. This is why we chose this topic, with the desire to study the motivations that contribute to employee retention as well as recruiting potential young employees in the future.
Above all, better understand the behavior and real needs of employees in the hospitality industry, thereby contributing to changes and improvements to meet the needs of employees CHAPTER 1: OVERVIEW OF HOTEL 1.1 History of establishment and development 1.1 Pullman Saigon’s history of establishment Accor Group Accor Hotels is a famous French hotel group with its headquarters in the Immeuble Odyssey building in the 13th district of Paris. The fairy tale of the Accor corporation began in 1967 in Paris, France, when two men Paul Dubrule and Gérard Pélisson gave up their jobs at the computer company to be creative, daring and the vision of two friends who have gradually built the Accor brand. In 1967, Paul Dubrule and Gérard Pélisson jointly founded SIEH - the first hotel and hotel management and investment company with the name Novotel, which was launched in the northern city of Lille in France. In 1980, the company SIEH completed the acquisition of the Sofitel hotel chain with 43 hotels.
In 1983, Novotel SIEH merged with Jacques Borel International and took the name "Accor group" with Accor which means combination in French. Also in 1983, Accor Group also listed on the stock exchange in France for the first time. As of 2022, Accor Group has more than 50 years of operation and development, owns and operates 5,100 hotels in 110 different countries with 260,000 employees around the world. In addition, Accor Group also owns many famous hotel brands around the world such as Sofitel Legend, Raffles Hotel & Resort, M Gallery, Pullman, Novotel or as affordable as the Ibis system.
Moreover, the Accor group has the largest number of luxury and mid-range hotels in Paris in particular and in France in general. Accor Group always brings customers and partners the most professional services based on 50 years of experience and achievements that Accor Group has achieved. Pullman Hotels and Resorts The Pullman Hotels and Resorts brand is named after its founder, George Pullman, a railroad manufacturer based in Chicago in the 19th century. In June 1990, Accor Corporation acquired shares of Pullman Hotels and Resorts brand.
In 1991, the Pullman Hotel was converted by Accor into a Sofitel Hotel. In 1993, the Pullman Hotels and Resort brand was completely phased out of the hotel market. In 2007, Accor Group completed the revival of the Pullman Hotel brand to a new level with the aim of serving customers and business people around the world. Pullman Saigon Centre Address: 148 Tran Hung Dao Boulevard, District 1, Ho Chi Minh City, Vietnam Phone: +84 (0)28 3838 8686 - FAX: +84 (0)28 3838 8627 10 Latitude: 10.6920772 Website: https://www.pullman-saigon-centre.com/ As of 2014, a series of five-star hotels were established in Vietnam with the appearance of large investors, Accor Group decided to establish Hotel Pullman Saigon Center in Vietnam.
Established to cater to high-end clientele and compete with other big names in the hospitality industry. On January 8, 2014, Pullman Saigon Center Hotel was officially inaugurated in District 1, Ho Chi Minh City. This is the first Pullman hotel in the city and the third in Vietnam invested by Saigontourist Travel and Tourism Corporation and Homeland Liberty Group. Pullman Saigon consists of 03 basements and 30 floors with a system of 306 hotel rooms.
Although, Pullman hotel was established in Vietnam, but has headquarter in France, so Accor has recruited top management from other countries like France to key positions at Pullman Saigon Center to consistent with the strategies they have planned according to the international model, but the majority of employees are local workers from different regions of Vietnam.2 Pullman Saigon’s history of development At Pullman Saigon Center Hotel, almost all lecturers from Accor Group guide and train in international format from departments such as Human Resources Department, Food & Beverage or Front Office departments, training activities and development always spend more time on training new employees. The image of the hotel can reflect the quality of service that the hotel provides to customers, the attitude of the staff is also extremely important in enhancing the image of the hotel in the eyes of customers. Over the years, Pullman Hotel in Vietnam has received many valuable titles and awards, which proves the top service quality here. Some achievements of Pullman Saigon Center hotel such as Vietnam Tourism Award 2017 with the category of Top 10 5-star hotels in Vietnam in 2017; the 2020 Haute Grandeur Global Excellence Awards for Best Rooftop View Hotel on a Global level, Best Business Hotel in Vietnam, Best Hotel Service in Vietnam.
Location and design Pullman Saigon Centre Hotel has chosen a very special location in Ho Chi Minh City - District 1. Pullman Hotel consists of 306 rooms, with gentle, delicate architecture with a sense of comfort and relaxation to guests, when they arrive at the hotel. More than that, the hotel also provides convenient services for guests such as all-day dining restaurant, bar with panoramic views of the city center. Coming to Pullman hotel, guests can connect to free WiFi throughout the hotel.
In addition, there is a swimming pool, fitness center, spa, high-tech meeting room with a capacity of 500 guests. Pullman Saigon Center is the ideal choice for your travel or business to enjoy the bustle of the city. 11 Accomodation Space: the hotel's space with different and outstanding beauites is designed with two main tones of gray and yellow, which will give visitors the feeling that they are coming to a peaceful place, along with the atmosphere. Quiet time, suitable for a wonderful vacation.
When you enter the hotel, you will find all the items neatly arranged in the reception hall along with extremely convenient waiting chairs for guests. In the quiet space of the hotel, guests can still watch the bustling and busy street outside. Design style: Pullman Hotel has very unique designs in different departments or departments, but the hotel focuses on emphasizing modern beauty, luxury and comfort. The golden brown of the interior combined with the light gray of the floor and the creamy white of the walls and ceiling, the brown accents of the chandelier create harmony for the rooms.2 Field of business 1.1 Accommodation Pullman Saigon has 306 hotel rooms.
All rooms have floor-to-ceiling windows with city views and cannot be opened.
