MANAGEMENT & ORGANISATIONAL BEHAVIOUR LAURIE J. MULLINS MANAGEMENT & ORGANISATIONAL BEHAVIOUR LAURIE J. MULLINS NINTH EDITION LAURIE J. MULLINS The essential introduction to management and organisational behaviour – over half a million MANAGEMENT & students worldwide have used Management & Organisational Behaviour to help them learn.
Written in an engaging style and packed with contemporary references to management research and practice, this book continues to be the Organisational Behaviour text of choice. ORGANISATIONAL This ninth edition brings a wide range of brand new and intriguing examples and case studies on issues and organisations that are engaging, relevant and contemporary. It also provides the latest research and new coverage of hot topics such as corporate responsibility and ethics, diversity, and organisational learning. This book will enable you to: BEHAVIOUR • Think critically about topical issues and debates • Develop your personal and professional skills for work and study • Reinforce and assess your knowledge and understanding • Succeed in your project work, research and exams NINTH EDITION INSTANT ACCESS TO INTERACTIVE LEARNING www.uk/mymanagementlab NINTH MyManagementLab from Pearson Education is an innovative and interactive online learning EDITION environment that combines assessment, reporting and personalised study to help you succeed.
You’ll benefit from a customised learning experience where you can generate a personal study plan, listen to audio summaries of the chapters of this textbook, revise using flashcards and short answer questions and watch online video case studies of management in practice in real organisations. Log-in using the access card included with this textbook. ACCESS CODE INSIDE unlock valuable online learning resources Front cover image: © Getty Images www.com CVR_MULL4087_09_SE_CVR.indd 1 3/3/10 11:36:22 MANAGEMENT & ORGANISATIONAL BEHAVIOUR INSTANT ACCESS TO INTERACTIVE LEARNING With your purchase of a new copy of this textbook, you received a Student Access Kit to MyManagementLab for Management & Organisational Behaviour, Ninth Edition, by Laurie J. MyManagementLab gives you access to an unrivalled suite of online resources.
It provides a variety of tools to enable you to assess and progress your own learning, including questions, tests and learning aids for each chapter of the book. You will benefit from a personalised learning experience, where you can: • Complete a diagnostic ‘pre-test’ to generate your own Study Plan, which adapts to your strengths and weaknesses and enables you to focus on the topics where your knowledge is weaker. • Improve your understanding through a variety of practice activities that match the chapters of Management & Organisational Behaviour. • Measure your progress with a follow-up ‘post-test’ that ensures you have mastered key learning objectives – and gives you the confidence to move on to the next chapter.
• Study on the go and refer to pages from an e-book version of this text. • Watch and learn from a wealth of video clips and case studies and analyse how top managers at a wide range of organisations talk about real life situations that relate to management and organisational behaviour. • Revise by listening to audio summaries of the key concepts in each chapter. • Check your understanding using a comprehensive glossary of key terms, with flashcards to check your knowledge.
See the Guided Tour of MyManagementLab on page xxv for more details. To activate your pre-paid subscription go to www. Follow the instructions on-screen to register as a new user and see your grades improve! About the author Laurie Mullins was formerly principal lecturer at the University of Portsmouth Business School. Laurie specialised in managerial and organisational behaviour, and managing people at work, and was subject leader for the behavioural and human resource management group.
Laurie has experience of business, local government and university administration and human resource management. For a number of years he was also a member of, and an instructor in, the Territorial Army. He has undertaken a range of consultancy work including with the United Nations Association International Service (UNAIS); served as a visiting selector for Voluntary Service Overseas ( VSO); acted as adviser and tutor for a number of professional and educational bodies including UNISON Education; and served as an external examiner for university degree and postgraduate courses, and for professional organisations. Laurie has undertaken a year’s academic exchange in the Management Department, University of Wisconsin, USA and a visiting fellowship at the School of Management, Royal Melbourne Institute of Technology University, Australia, and is a visiting lecturer in the Netherlands.
Laurie is also author of Hospitality Management and Organisational Behaviour and Essentials of Organisational Behaviour, both published by Pearson Education. MANAGEMENT & ORGANISATIONAL BEHAVIOUR NINTH EDITION LAURIE J. MULLINS With Gill Christy Principal Lecturer in the Department of Human Resource and Marketing Management at the University of Portsmouth Business School Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world Visit us on the World Wide Web at: www.uk First published in 1985 in Great Britain under the Pitman imprint Fifth edition published in 1999 by Financial Times Pitman Publishing Seventh edition 2005 Eighth edition 2007 Ninth edition 2010 © Laurie J. Mullins 1985, 1989, 1993, 1996, 1999, 2002, 2005, 2007, 2010 Chapters 4, 6 © Linda Carter and Laurie J.
Mullins 1993, 1996, 1999, 2002, 2005, 2007 Chapter 5 © Linda Carter 1993, 1996, 1999, 2002, 2005, 2007 Chapter 16 © Peter Scott 2010 Chapter 17 © David Preece 1999, 2002, 2005, 2007 The right of Laurie J. Mullins to be identified as author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London, EC1N 8TS.
All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners. Pearson Education is not responsible for content of third party internet sites. ISBN: 978-0-273-72408-7 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging-in-Publication Data A catalog record for this book is available from the Library of Congress 10 9 8 7 6 5 4 3 2 1 14 13 12 11 10 Typeset in 9.5/12 pt Giovanni by 35 Printed and bound by Rotolito Lombarda, Italy The publisher’s policy is to use paper manufactured from sustainable forests.
To my wife Pamela and for Nathan CONTENTS IN BRIEF Contents in detail ix Management in the news and case studies xv About this book xix Guided tour of the book xxii Guided tour of MyManagementLab xxv In acknowledgement and appreciation xxvii Publisher’s acknowledgements xxviii Part 1 THE ORGANISATIONAL SETTING 1 Chapter 1 The Nature of Organisational Behaviour 2 Chapter 2 Approaches to Organisation and Management 41 Chapter 3 The Nature and Context of Organisations 77 Part 2 THE INDIVIDUAL 127 Chapter 4 Individual Differences and Diversity 128 Chapter 5 The Nature of Learning 171 Chapter 6 Perception and Communication 208 Chapter 7 Work Motivation and Job Satisfaction 252 Part 3 GROUPS, TEAMS AND LEADERSHIP 305 Chapter 8 The Nature of Work Groups and Teams 306 Chapter 9 Working in Groups and Teams 341 Chapter 10 The Nature of Leadership 372 Part 4 THE NATURE OF MANAGEMENT 423 Chapter 11 The Role of the Manager 424 Chapter 12 Managerial Behaviour and Effectiveness 456 Chapter 13 Human Resource Management 493 Part 5 STRUCTURES OF ORGANISATION 541 Chapter 14 Organisation Strategy and Structure 542 Chapter 15 Patterns of Structure and Work Organisation 585 Chapter 16 Technology and Organisations 621 Part 6 ORGANISATION MANAGEMENT 663 Chapter 17 Organisational Control and Power 664 Chapter 18 Corporate Responsibility and Ethics 704 Chapter 19 Organisation Culture and Change 736 Chapter 20 Organisational Performance and Effectiveness 775 Conclusion 819 Glossary 822 Index 835 vii Management & Organisational Behaviour, Ninth Edition SUPPORTING RESOURCES MyManagementLab for students and instructors INSTANT ACCESS TO INTERACTIVE LEARNING www.uk/mymanagementlab Every new copy of this textbook comes with an access kit for MyManagementLab, giving access to an unrivalled suite of online resources that relate directly to the content of Management & Organisational Behaviour, Ninth Edition. Within a flexible course management platform, instructors can: • Assess student progress through homework quizzes and tests that are easily set using the extensive pre-prepared question bank. • Assign short answer, discussion and essay questions from each chapter for student homework or tutorial preparation. • Track student activity and performance using detailed reporting capabilities.
• Communicate with students and teaching staff using e-mail and announcement tools. Students will benefit from a personalised learning experience, where they can: • Complete a diagnostic ‘pre-test’ to generate a personal self-study plan that enables them to focus on the topics where their knowledge is weaker. • Improve their understanding through a variety of practice activities including: revision flashcards, e-book reading assignments, short answer questions, audio downloads and video cases. • Measure their progress with a follow-up ‘post-test’ that ensures they have mastered key learning objectives – and gives them the confidence to move on to the next chapter.
A dedicated team is available to give you all the assistance you need to get online and make the most of MyManagementLab. Contact your sales representative for further details. Additional instructor resources • Complete, downloadable Instructor’s Manual, which includes teaching tips, examples and solutions to discussion questions and other exercises within the text. • Customisable testbank of question material.
• Downloadable PowerPoint slides of section summaries and figures in the book. These lecturer resources can be downloaded from the lecturer website at www. Click on the cover of Management & Organisational Behaviour, Ninth Edition, and select lecturer resources. Any content that includes answers will be password protected.
CONTENTS IN DETAIL Management in the news and case studies xv The classical approach 43 About this book xix Scientific management 45 Guided tour of the book xxii Relevance of scientific management 47 Guided tour of MyManagementLab xxv Bureaucracy 49 In acknowledgement and appreciation xxvii Criticisms of bureaucracy 50 Publisher’s acknowledgements xxviii Evaluation of bureaucracy 51 Structuralism 53 The human relations approach 53 Part 1 Evaluation of the human relations approach 55 THE ORGANISATIONAL SETTING Neo-human relations 56 The systems approach 57 1 The Nature of Organisational Behaviour 2 The contingency approach 59 The meaning of organisational behaviour 3 Other approaches to the study of organisations 59 The study of organisational behaviour 3 The decision-making approach 59 A framework of study 4 Social action 61 Influences on behaviour 6 A number of approaches 62 A multidisciplinary approach 8 Postmodernism 64 Organisational metaphors 9 Relevance to management and organisational Orientations to work and the work ethic 10 behaviour 65 Management as an integrating activity 12 Towards a scientific value approach? 67 The psychological contract 14 Benefits to the manager 67 Organisational practices 18 Synopsis 68 The Peter Principle 18 Review and discussion questions 69 Parkinson’s Law 19 Management in the news: The story of the The changing world of work organisations 20 middleman 70 Globalisation and the international context 22 Assignment 71 A cross-cultural approach to management 24 Personal awareness and skills exercise 72 Is organisational behaviour culture-bound?