ĐẠI HỌC QUỐC GIA HÀ NỘI TRƯỜNG QUẢN TRỊ VÀ KINH DOANH --------------------- NGUYỄN NGỌC TUẤN ANH IMPROVING THE WORKING COMPETENCY OF EMPLOYEES AT CLOUD COMPUTING DIVISION AT VCCORP JOINT STOCK COMPANY NÂNG CAO NĂNG LỰC LÀM VIỆC CỦA NHÂN VIÊN BỘ PHẬN ĐIỆN TOÁN ĐÁM MÂY TẠI CÔNG TY CỔ PHẦN VCCORP LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2023 ĐẠI HỌC QUỐC GIA HÀ NỘI TRƯỜNG QUẢN TRỊ VÀ KINH DOANH --------------------- NGUYỄN NGỌC TUẤN ANH IMPROVING THE WORKING COMPETENCY OF EMPLOYEES AT CLOUD COMPUTING DIVISION AT VCCORP JOINT STOCK COMPANY NÂNG CAO NĂNG LỰC LAO ĐỘNG CỦA NHÂN VIÊN BỘ PHẬN ĐIỆN TOÁN ĐÁM MÂY TẠI CÔNG TY CỔ PHẦN VCCORP Chuyên ngành: Quản trị kinh doanh Mã số: 8340101.01 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: TS. NGUYỄN QUỲNH HUY HÀ NỘI - 2023 DECLARATION The author confirms that the research outcome in the thesis is the result of author’s independent work during study and research period and it is not yet published in other’s research and article. The other’s research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given. The author is responsible in front of the Thesis Assessment Committee, Hanoi School of Business and Management, and the laws for above- mentioned declaration.
ACKNOWLEDGEMENT First, I would like to express my special gratitude to my mentor, Dr. Nguyen Quynh Huy - the teacher who has directly guided and advised me to complete this research. Thank you for always being a supporter and giving me comments and suggestions in the right direction during the research time and implementation of the master's thesis. I would also like to express my deep gratitude to my teachers at the Hanoi School of Business & Management - Vietnam National University, who have taught me many amazing lectures.
That knowledge base had greatly supported me in the process of completing my master's thesis. In addition, I want to express my sincere thanks to the Board of Directors, managers, and partners at VCCorp Joint Stock Company for providing favorable conditions that helped me a lot in the process of finishing my thesis. Finally, I would like to thank my family and friends for continuously encouraging me throughout my research and completing this thesis. This achievement would not have been possible without their support.
Sincerely thank! Hà Nội, ngày 01 tháng 11 năm 2022 Nguyễn Ngọc Tuấn Anh TABLE OF CONTENT ABBREVIATION. i LIST OF TABLES. ii LIST OF FIGURES. Objects of research.
Scope of research. 4 CHAPTER 2: THEORETICAL FRAMEWORK OF THE RESEARCH. Definition of working competency. Working competency dimentions.
Working competency measures. Research model of the thesis. 13 CHAPTER 3: RESEARCH METHODOLOGY. Design the scale for the questionnaire.
Data analysis method. Testing the scale by the reliability coefficient Cronbach Alpha. Testing the scale by exploratory factor analysis (EFA). Pearson correlation analysis.
THE CONTEXT OF IMPROVING THE WORKING COMPETENCY OF EMPLOYEES AT CLOUD COMPUTING DIVISION AT VCCORP JOINT STOCK COMPANY. Overview of VCCorp Joint-stock Company and Bizflycloud Division27 4. Formation and development. Organizational structure of BizFly Cloud.
Some key business results of BizFly Cloud. Features of human resources activities in Bizflycloud. Current situation’s analysis of human management at BizFly Cloud. Manpower allocation and use.
Training and developing human resources. Human resource treatment. Evaluation of employee’ Working Competency. Summary of chapter.
Exploratory Factor Analysis (EFA). Cronbach's Alpha test of independent variables. Factor analysis for independent variables. Factor analysis for the dependent variables.
CONCLUSIONS AND IMPLICATIONS. Conclusions and implications for findings. Limitations and suggestions for furture research. 62 SURVEY FORM: ABBREVIATION VCCorp VCCorp Joint Stock Company ASK Attitude, Skills, and Knowledge HR Human Resources SPSS Statistical Package for the Social Sciences EFA Exploratory Factor Analysis IT Information technology CCNA Cisco Certified Network Associate CEH Certified Ethical Hacker PHP Personal Home Page API Application Programming Interface IDS Intrusion detection system IPS In-plane Switching AI Artificial Intelligence VPS Virtual Private Server JD Job Description WC Working Competency i LIST OF TABLES Table 3.
Evaluation Criteria of Working Competency by group. Survey: 360 degree evaluation of employee’ Working Competency. Respondent Demographics of the study sample. Results of Cronbach's Alpha test of independent variables.
KMO coefficient for independent variable. EFA results of independent variables. Cronbach's Alpha test results for the scale of "Working Competency”. KMO coefficient of dependent variable.
Summary of regression model. Analysis of Variance Table ANOVA. Results of Confirmatory Factor Analysis. 52 ii LIST OF FIGURES Figure 2.
The ASK model. Determinants of Working Competency model. Research rationale Humanity is the decisive nuclear factor of all activities for the existence and development of an organization. Human resources are not only a component of the business and production process, but also an asset of an organization.
Enterprises shifted from "saving labor to reduce costs" to "investing in human resources for a more competitive advantage, higher profitability, and more efficiency" (Nguyen Thi Thanh Binh, 2019) Today, organizations recognize that working competency is the key to achieving competitive advantage, and competency studies are receiving more and more attention. Over the past 30 years, business activities have applied the competency model to select employees. The trend of using a competency- based approach in training and developing, evaluating, and rewarding employees is also becoming more widespread (Duong Thi Hoai Nhung and Vu Thi Huong Giang, 2017) According to Nguyen Thi Minh Huyen (2019), “Competency - Based Human Resource Management is a management approach that demonstrates a response to changes in organizational culture and efficiency taking place in many developed countries on the quality of human resources. The success of the business also depends a lot on recruiting the best talents as well as creating a professional working environment so that they can be assured of a long-term commitment to the business.
After recruiting, enterprises not only need to use human resources properly, but also need to effectively evaluate the performance of employees, from which to come up with a plan for fostering, training, and developing the capacity of everyone in that enterprise. This is also the task and responsibility that every business needs to focus on and study. Therefore, in management work, improving working competency 1 for employees is a critical and decisive task to the existence, stability, and development of the enterprise, especially at VCCorp Joint Stock Company - a commercial enterprise specializing in providing communication services and technology that many studies have supported this view. In anticipation of the most advanced and modern digital transformation trend in the information technology field, VCCorp is considered one of the four pioneering core cloud computing units in Vietnam by the Ministry of Information and Communications.
This is a great opportunity and a challenge for the entire employees of VCCorp in general and especially the employees of the Cloud Computing Division (BizFly Cloud) of VCCorp. However, according to the annual internal report of the Board of Directors of the company, the working competency of the employees is considered to have not met the requirements in terms of knowledge, skills, and attitude. There has not been a detailed study on how to improve the working competency of employees in IT - Cloud computing Companies before, and this is the unique aspect of this research. Beside that, it is necessary to have research articles to collect and statistics specific data and to use quantitative methods to analyze and find effective solutions.
In addition, the board of directors also finds that there is a lack of change thinking to adapt to new contexts while giving the highest priority to projects serving digital transformation trends at VCCorp to improve their working competency. Based on this research importance, I select the topic: "Improving the working competency of employees at Cloud Computing Division at Joint Stock Company VCCorp". Research objective The main objective of this paper helps understand the factors that have positive influences on Working competency, to have a clear understanding of the Working competency of Cloud Computing employees who work in the 2 Information Technology field. From there, VCCorp will have a comprehensive knowledge to design a positive working competency throughout your human resource management and to actively create a lot of positive working competencys based on manager feedback throughout the employee working cycle.
From identifying the factors that has positively influences on working competency, VCCorp can measure working competency to evaluate employee in each phase and be aware of VCCorp currently situation compared to the other competitor, what is strengths and weaknesses of VCCorp. With Competency based Human resource management, VCCorp can identify the needs and expectation of employee to design suitable policies and processes. The study also focuses on finding out which factors have a greater impact on employee working competency. From there, it proposes priority solutions to promote competencies related to factors, helping to optimize the process of improving working competency.
By applying these solutions, VCCorp can gain a competitive advantage, increase efficiency, and generate higher profits in business operations. Research questions The questions raised in the research are: 1) What is working competency? 2) Why is measuring and managing Working Competency based Human resource management (recruit, retention and retain) is so important to VCCorp? 3) How to measure and manage Working Competency at VCCorp? 1. Objects of research The theoretical and practical issues related to and affecting the improvement of working competency for employees of BizFly Cloud Division at VCCorp Joint Stock Company. 3 Research questions: How to improve the working competency of the cloud computing employee at VCCorp to lead the digital transformation of enterprises in Vietnam? 1.
Scope of research - The scope of space: The topic investigates the factors affecting the working competency of employees of the Business Cloud Division (BizFly Cloud) at VCCorp Joint Stock Company. - Scope of time: With secondary data, the topic uses actual data of VCCorp Joint Stock Company from 2019 to 2021. With primary data, the collection process is prepared and implemented from November to the end of December 2022. The thesis proposes solutions to improve working competency until 2023.
Thesis structure This thesis will follow the structure with 6 chapters: Chapter 1: Introduction Chapter 2: Theoretical framework of the research Chapter 3: Research design and methodology Chapter 4: The context of improving the working competency at Bizfly Cloud Chapter 5: Research results Chapter 6: Conclusion and recommended solutions for the company 4 CHAPTER 2: THEORETICAL FRAMEWORK OF THE RESEARCH 2. Definition of working competency According to Duong Thi Hoai Nhung & Vu Thi Huong Giang (2017), the term “competency” was first identified in the research of McClelland (1973); However, up to now, there is no consensus on the concept of capacity. As defined by Boyatzis (1982), competence is described as the basic characteristics of an individual, which are consequently related to superior job performance. Similarly, Bolt (1987) defined competence as the combination of knowledge, skills and attitudes required to successfully complete a given role or task.
The term "competency" has many different interpretations, but it can be understood as personal characteristics to perform the job in the best way. Competence expressed by behavior can be observed and measured through the work that the person does (Hoang Thi Van Anh, 2021). Bernard Wynne, David Stringer (1997) said that: "Competence is a set of skills, knowledge, behaviors and attitudes that are accumulated and used by an individual to achieve the results required by the job". According to researcher Raymond A.
Noe (1998): Competence also includes factors that are "values of individual personality". Competence also implies the ability to perform a certain activity Dubios (1998).