Commonwealth Youth Programme Diploma in Youth Development Work Module 7 Management Skills Commonwealth Youth Programme Diploma in Youth Development Work Commonwealth Secretariat Marlborough House London SW1Y 5HX UNITED KINGDOM © Commonwealth Secretariat, 2007 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or otherwise without the permission of the publisher. The views expressed in this document do not necessarily reflect the opinion or the policy of the Commonwealth Secretariat. Wherever possible, the Commonwealth Secretariat uses paper sourced from sustainable forests, or from sources that minimise the destructive impact on the environment.
Copies of this publication may be obtained from: Commonwealth Youth Programme Commonwealth Secretariat Marlborough House Pall Mall London SW1Y 5HX UNITED KINGDOM Tel: +44 20 7747 6462/6456 Fax: +44 20 7747 6549 E-mail: cyp@commonwealth.int Web site: http//www.org/cyp CYP Africa Regional Centre CYP Asia Regional Centre University of Zambia Sector 12 (PEC Campus) Great East Road Chandigarh - 160012 P O Box 30190 INDIA Lusaka Tel: +91 172 2744482/2744463/274182 ZAMBIA Fax: +91 172 2745426/2744902 Tel: +260-1-252733/252153/294102 E-mail: admin@cypasia.org Fax: +260-1-253698 E-mail: admin@cypafrica.zm CYP Caribbean Regional Centre CYP Pacific Centre Homestretch Avenue Lower Panatina Campus D’Urban Park P O Box 1681 P O Box 101063 Honiara Georgetown SOLOMON ISLANDS GUYANA Tel: +677-38374/5/6 Tel: +592-2-268565 Fax: +677-38377 Fax: +592-2-268371 E-mail: regionaldirector@cypsp.sb E-mail: cypcc@cypcaribbean.org 2 Commonwealth Youth Programme Diploma in Youth Development Work Module 7: Management Skills The Commonwealth Youth Programme’s Mission CYP works to engage and empower young people (aged 15–29) to enhance their contribution to development. We do this in partnership with young people, governments and other key stakeholders. Our mission is grounded within a rights-based approach, guided by the realities facing young people in the Commonwealth, and anchored in the belief that young people are: • a force for peace, democracy, equality and good governance, • a catalyst for global consensus building, and • an essential resource for poverty eradication and sustainable development. Acknowledgments The Module Writers Module 1 Dr G Gunawardena – Sri Lanka Module 8 R K Mani – India Module 2 Lincoln Williams – Jamaica Module 9 Teorongonui Keelan – Aotearoa/New Zealand Module 3 Louise King – Australia Module 10 Dr P Kumar – India Module 4 Peta-Anne Baker – Jamaica Module 11 Steven Cordeiro – Australia Module 5 Dr Mable Milimo – Zambia Module 12 Dr M Macwan’gi – Zambia Module 6 Morag Humble – Canada Module 13 Paulette Bynoe – Guyana Module 7 Anso Kellerman – South Africa The CYP Instructional Design Team Original version 2007revision Project manager Sid Verber – UK Senior ID Melanie Guile and Candi Westney – Catherine Atthill – UK Australia Module 1 Hilmah Mollomb – Solomon Is Catherine Atthill – UK Module 2 Ermina Osoba/RMIT – Antigua Catherine Atthill – UK Module 3 Candi Westney – Australia Rosario Passos – Canada Module 4 Rosaline Corbin – Barbados Julie Hamilton – Canada Module 5 Judith Kamau – Botswana Catherine Atthill – UK Module 6 Dr Turiman Suandi – Malaysia Chris Joynes – UK Module 7 Evelyn Nonyongo – South Africa Evelyn Nonyongo – South Africa Module 8 Melanie Guile – Australia Chris Joynes – UK Module 9 Irene Paulsen – Solomon Is Rosario Passos – Canada Module 10 Prof Prabha Chawla – India, Rosario Passos – Canada and Suzi Hewlett – Australia Module 11 Melanie Guile – Australia Rosario Passos – Canada Module 12 Dr R Siaciwena – Zambia Dr R Siaciwena – Zambia Module 13 Lynette Anderson – Guyana Chris Joynes – UK Tutor manual Martin Notley / Lew Owen / Catherine Atthill – UK Thomas Abraham / David Maunders Typesetters Klara Coco – Australia Decent Typesetting – UK Editors Lew Owen / Paulette Bynoe Lyn Ward – UK Tina Johnson - USA Proofreader RMIT Andrew Robertson The University of Huddersfield for the Curriculum Framework Document and the Editorial work on the module content – Martin Notley and Lew Owen.
Pan-Commonwealth consultant in development of the CYP Diploma – Martin Notley. The Commonwealth of Learning for the provision of technical advice and expertise throughout the process. Commonwealth Youth Programme Diploma in Youth Development Work 3 Commonwealth Youth Programme Diploma in Youth Development Work The CYP Regional Centres and the following institutions for conducting the Regional Reviews: • CYP Africa Centre; Adult Learning Distance Education Centre, Seychelles; Makerere University, Uganda; Management Development Institute, The Gambia; Open University of Tanzania; The Namibian College of Open Learning; National University of Lesotho; University of Abuja, Nigeria; University of Botswana; University of Ghana; University of Malawi; University of Nairobi, Kenya; University of Sierra Leone, Fourah Bay College; University of South Africa; Zambia Insurance Business College Trust. • CYP Asia Centre; Allama Iqbal Open University, Pakistan; Annamalai University, India; Bangladesh Open University; Indira Gandhi National Open University, India; Open University of Sri Lanka; SNDT Women’s University, India; Universiti Putra Malaysia.
• CYP Caribbean Centre; University of Guyana; University of the West Indies. • CPY Pacific Centre; Papua New Guinea Institute of Public Administration; Royal Melbourne Institute of Technology, Australia; Solomon Islands College of Higher Education; University of the South Pacific, Fiji Islands. Graphic Art – Decent Typesetting. Final Module review – Magna Aidoo, Lew Owen, Paulette Bynoe.
Guy Forster for the module cover designs. The CYP Youth Work Education and Training (YWET) Team PCO Adviser: Youth Development YWET PACIFIC Cristal de Saldanha Stainbank Jeff Bost Tony Coghlan YWET Pan-Commonwealth Office Sharlene Gardiner Jane Foster Suzi Hewlett Tina Ho Irene Paulsen Omowumi Ovie-Afabor Fatiha Serour Pan-Commonwealth Quality Assurance Team Andrew Simmons (PCQAT) Nancy Spence Africa Eleni Stamiris Joseph Ayee Ignatius Takawira Linda Cornwell Clara Fayorsey YWET AFRICA Ann Harris Yinka Aganga-Williams Helen Jones Gilbert Kamanga Fred Mutesa Richard Mkandawire Asia Valencia Mogegeh Thomas Chirayil Abraham James Odit Shamsuddin Ahmed Vinayak Dalvie YWET ASIA Bhuddi Weerasinghe Seela Ebert Caribbean Raj Mishra Mark Kirton Bagbhan Prakash Stella Odie-Ali Saraswathy Rajagopal Carolyn Rolle Raka Rashid Pacific Rajan Welukar Robyn Broadbent Ron Crocombe YWET CARIBBEAN David Maunders Armstrong Alexis Sina Va’ai Heather Anderson Henry Charles YWET Evaluators and Consultants Kala Dowlath Chandu Christian Ivan Henry Dennis Irvine Glenyss James Oscar Musandu-Nyamayaro Richard Wah YWET PACIFIC Afu Billy Sushil Ram 4 Commonwealth Youth Programme Diploma in Youth Development Work Module contents Module overview. 7 Unit 1: Management – an overview. 21 Unit 2: Managing in the not-for-profit sector.
43 Unit 3: Managing work. 59 Unit 4: Managing youth development work. 87 Unit 5: Managing human resources .107 Unit 6: Managing organisational change .143 Unit 7: Managing youth development work .213 Module overview Introduction. 9 Module learning outcomes.
9 About this module. 16 Studying at a distance. 18 If you need help. 19 Module 7: Management Skills Introduction Welcome to Module 7 Management Skills.
This module focuses on the full range of management roles and tasks that you, as a youth development worker, may need to perform and about which you will need to know. The module begins by exploring the concept of management and the theories informing the practices of management. It then focuses on showing you how you can manage both the resources and the staff you are responsible for in order to complete the tasks you need to manage, and it also guides you through the management of organisational development and change. Key management processes are covered in detail, including managing time, managing yourself, managing resources, staff development, budgeting and monitoring expenditure, and managing communication and information technology.
Note that you will be asked to keep a learning journal for the duration of the module. This is an important part of your study programme and you will use it continually as you work through each unit. So make sure you have your journal handy – the notes and comments you record in it will form part of your formal assessment in this module. Your learning institution will inform you when to submit the learning journal for assessment.
Module learning outcomes Learning outcomes are statements that tell you what knowledge and skills you will have when you have worked successfully through a module. Knowledge When you have worked through this module you should be able to: z demonstrate awareness and commitment to the management tasks that are important in the delivery of youth development work z identify and discuss the key theories, approaches and styles that inform the practice of contemporary management, particularly in the not-for-profit sector z outline key areas and processes of management, such as organisational change, staff development, monitoring of expenditure and budgetary control, project management, critical path analysis and management of information and communication technology Module overview 9 Commonwealth Youth Programme Diploma in Youth Development Work z relate theories and approaches of management to the principles and practice of youth development work, in order to ensure that your management style is appropriate z distinguish the roles and organisational characteristics of non- governmental organisations (NGOs) and non-NGOs. Skills When you have worked through this module you should be able to: z manage a discrete project from inception to completion within an agreed time-scale z supervise and support a team of volunteer and/or paid staff z work within the principles of financial accountability, including budgeting and financial management z contribute effectively to job, organisational and personal development z work collaboratively with other agencies z produce basic business written communication products such as reports, letters of complaint and memoranda. 10 Module overview Module 7: Management Skills About this module Module 7 Management Skills is divided into seven units: Unit 1: Management – an overview This unit examines the key principles of management, some of the key management theories and different management styles.
You will look at management processes and the various roles that managers play, and put these in a youth work context. Special emphasis is placed on ‘participation’. Unit 2: Managing in the not-for-profit sector This unit discusses development and the role of the not-for-profit sector, its characteristics and the concept of voluntarism. The unit ends by looking at the particular characteristics of NGOs, relating these to management issues and then exploring issues around the monitoring and control of NGOs.
Unit 3: Managing work In Unit 3 you will examine skills-oriented aspects of management. The unit discusses the nine critical management skills and how you can manage your time, yourself and your own work. Unit 4: Managing youth development work Unit 4 explores the management tasks and roles of a typical youth development worker and provides guidelines on how to carry out these tasks and roles in your work. This unit also focuses on the practical skills you will use in day-to-day management, including project management systems, critical path analysis and budgeting.
Unit 5: Managing human resources Unit 5 explores issues related to the management of staff. It also examines the critical management tools that will help both manager and staff to work effectively. Unit 6: Managing organisational change This unit discusses the need for organisational change and examines types and dimensions of change, as well as the process. It also highlights two main approaches to change and explores problems that youth work organisations experience – both in the developing and the developed world – and suggests strategies you can use for tackling those problems, including action learning.
Module overview 11 Commonwealth Youth Programme Diploma in Youth Development Work Unit 7: Managing communication and ICT Unit 7 examines the basic principles of good communication and applies them to the management context. Skills covered include effective communication guidelines, listening skills and practical business writing. This unit also provides an overview of information and communications technology (ICT) as a tool for change within organisations. This table shows which units cover the different module learning outcomes.
Module 7 Learning outcomes 1 2 3 4 5 6 7 Knowledge 1 Demonstrate awareness and x x x x x x x commitment to the management tasks that are important in the delivery of youth development work.