NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES DEPARTMENT OF BUSINESS ENGLISH NGUYEN THI ANH A STUDY ON DIFFICULTIES IN FOREIGN TEACHERS RECRUITMENT AND SELECTION PROCESS AT APAX ENGLISH CORPORATION NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES DEPARTMENT OF BUSINESS ENGLISH «(NH TẾ QW, Nae NGUYEN THI ANH A STUDY ON DIFFICULTIES IN FOREIGN TEACHERS RECRUITMENT AND SELECTION PROCESS AT APAX ENGLISH CORPORATION Hanoi, November, 2022 Nguyễn Thi Anh — 11190659 - Business English - 61B ACKNOWLEDGEMENT Thanks to wholehearted support from many individuals, my study has the possibility to be completed. For that reason, sincere gratitude should be shown in this section. I would like to express my appreciation for the instructor's substantial contribution. Without the useful directions of my supervisor, Mrs.
Pham Thi Thanh Thuy, there would be many issues that I may prevent me from completing this study. Her accompaniment throughout the study supports my research journey and motivates me in stressful periods. HR managers and executives from Apax English who participated in the survey and interview are essential participants who determine the validity of the survey. I would like to express my gratefulness to Ms.
Tran Mai Anh (HR Manager) of Apax English for providing me with the data of Apax English to produce this report. Additionally, I want to thank all the staff members and responsible individuals at Apax English (Head Office) for their support whenever it was needed. Without their receptive assistance, it would not have been possible for me to complete my work. I am grateful to all of those who are willing to spend their valuable time and take part in the survey and interview.
Nguyễn Thi Anh — 11190659 - Business English - 61B EXECUTIVE SUMMARY Vietnam is making significant steps toward integration as a result of its significant economic and social successes. Education is currently one of the most crucial parts of Vietnam's industrialization and modernization. The significance of the international language - English began to dawn on people, and the need for high-quality instruction is growing as more English centers are operating in Vietnam. Given the significance of human resources, many centers carefully consider recruitment when hiring the best native speakers to work in their facilities.
The personnel hiring process, nevertheless, still faces certain issues with recruitment and selection. At Apax English Corporation (AEC), the process of hiring foreign teachers also has to tackle many challenges. In the finding part, recruiters at AEC believe that the recruitment process is much harder than the selection process, and lack of motivation is the biggest hindrance, besides limited sources for recruitment. The main reason contributing to these problems is negative corporate reputation of AEC, accompanied by adverse reviews from ex-workers.
On the basis of findings and analysis, the recruitment and selection process of foreign teachers at AEC needs to be improved to attract more candidates. Some suggestions are proposed and mentioned in the study, which are divided into recommendations for the company and for the HR employees. il Nguyễn Thi Anh — 11190659 - Business English - 61B LIST OF FIGURES AND TABLES List of figures Figure 1. The number of Vietnamese company registering and withdrawing from 0n c0.
Steps in recruitment Process .- -- 5c 131 9 ng kg 10 Figure 3. Steps in selection Process. Business result of AEC from 2016 to 2021 .- «+ +-<c+s++ecs+ 28 Figure 5: AEC’s asset and equity on 31/12/2021 (in billions VND). 29 Figure 6: Organizational structure of Apax English.-----««++<<++<ss2 30 Figure 7: Foreign teacher recruitment process at AEC.---« «<< <++<s2 33 Figure 8: Recruitment sources and methods at AEC 2020-2021.
34 Figure 9: The interface of the website vietnamteachingjobs. 35 Figure 10: Searching teachers’ CV on VTJ .cceccccceseesseeseesseeseeeseeeseeseeeseeeseenees 36 Figure 11: Job post analytics on LinkedÏn.-- ----- «+ +<*++sesseerseeeeesees 37 Figure 12: Foreign teacher selection process at AEC.-- << c<<<<+<c++ 37 Figure 13: HR staff’s opinions towards most difficult steps in the recruitment and selection of foreign teachers at A HC.-- cee 5 <1 k1 ng ngưng rưệt 40 Figure 14: HR executives at FMD evaluate difficulties in the recruitment and selection process Of foreign teaCherS.cceeseessecescecsneeceeceseeceeeceeeesaeeeseeseaeeess 43 Figure 15: Structure of experience of HR employees at FMD 12/2021. 45 List of tables Table 1: Gender distribution of foreign teachers at AEC 2019-2021. 32 Table 2: Position allocation of foreign teachers at AEC 2019-2021.
32 Table 3: Statistics of difficulties in recruitment and selection process. 41 Table 4: Descriptive statistics of reasons leading to difficulties in recruitment and SELECTION DTOCSS.- + 1n HH Hệ 44 11 Nguyễn Thi Anh — 11190659 - Business English - 61B LIST OF ABRREVIATIONS AEC: Apax English Corporation CEFR: Common European Framework for Reference CELTA: Certificate in English Language Teaching to Adults CV: Curriculum Vitae EF SET: EF Standard English Test ESL: English as a Second Language FMD: Foreign teacher Management Division HR: Human Resources HRM: Human Resources Management JSC: Joint Stock Company MBA: Master of Business Administration STEAM: Science, Technology, Engineering, Arts and Math TEFL: Teaching English as a Foreign Language TESOL: Teaching English to Speakers of Other Languages VTJ: Vietnam Teaching Jobs 1V Nguyễn Thi Anh — 11190659 - Business English - 61B TABLE OF CONTENTS ACKNOWLEDGBEMETNTT. C090 006088 06080 i EXECUTIVE SUMMA RYY. HH II 000900 ii LIST OF FIGURES AND TA BÌLES.
55 5<< 55s S0 1 850850 56 Hi LIST OF ABRREVIA TIONS. HH n0 90 iv TABLE OF CONTIEN TỀS. Ọ cọ họ TH H000 09 4 0 INTRODUCTION. <5 <5 cụ HC HH, 000968900 1 CHAPTER 1: THEORETICAL FRAMEWORRK.
Definition and role of recruitMent. Definition Of reCTUItMENE nan nh ố. Roles Of reCrUitIMNeNt. Sources Of recruitMEeNt.
Tnternal SOUrCES an e. GHI ọ HH HH Hi Hi 9 1. Steps in the recruitment Process. Developing the recruitinent SÍT((Í€ĐV.
co S11 key 10 INNN Recruitment Plans 18ốee<e. Sources and methods Of T€CTHÍHN€HI. Place and time Of F€CTHIÍM€HIH,. Evaluating the recruitment DFOCSS.
The definition and role of selection. The definition Of Selection. The role Of Selection. Steps in the selection Process.
Difficulties in the recruitment and selection process of foreign EMPLOYEES. Restricted recruitment SOLITC€S. c5 Ănnu ngu ngu 20 1. Unsuitable and unqualified qDDÏICŒHIÉS.
Inefficient recruitment and Selection Proce. 22 Nguyễn Thi Anh — 11190659 - Business English - 61B 1. Reasons leading to difficulties in the recruitment and selection process Of Foreign EMPIOVEES. Insufficient DUd get nẽnaaanee.
Lack of technical skills Of reCruiters. Lack Of HR employees. Bad COrPOrate PEPULAtiON. External fACtOPS nan nh.
Bad feedbacks from ex-employee .eĂẶS«cSSS+ssesseeesses 25 CHAPTER 2: INTRODUCTION OF APAX ENGLISH CORPORATION 26 2. Overview of Apax English Corporation. Brief introduction of Apax English Corpordfi0Hi. History and development.
The vision, mission and philosophy. BUSINESS TESUIES 76 ee. Features of foreign teachers at Apax English Corporation. Gender đSHILDHÍÏOHH.
Teacher ŒÌÏÏOC(ŒÍÏOHH. Recruitment process at Apax English Corporation. Developing recruitment StrAteQY. Determining expected eIDÏOY€€S.
Evaluating the recruitinent Process. Selection process at Apax English CorporafÏ0n. Demo Teaching Assessment and ÏHIÍ€TVÏ@W. tk kg key 38 Nguyễn Thi Anh — 11190659 - Business English - 61B Là.
HH KH KH HH nu 39 2. Background and Medical CÏL€CÍS. 5-5 55 se SSseesseeee 39 CHAPTER 3: FINDINGS AND ANALYSIS. Difficulties in recruiting and selecting foreign teachers at Apax English Corporation.
HR executives’ self-evaluation of the level of dƑƒiculty. Difficulties that HR executives €HCOHHCF. Reasons leading to difficulties in the recruitment and selection process of foreign teachers at Apax English CorporafÏONn. Tnter nal fACtOrS 8n ne.
Recommendation for the COMpPany. Improving the corporate F€IDHÍ(GfÏOH.o-- <5 << sss se eeese 47 4. Diversifying recruitment SOHIFCW. Training and motivating ©IHDÏOV€€S.
Establishing a special website for foreign teqCh€FS. Recommendation for the HR executives at FMD. G00 HH HC HH 00001 0100000508900 49 REFERENCES APPENDICES Nguyễn Thi Anh — 11190659 - Business English - 61B INTRODUCTION 1. Introduction of the research topic Human resources are the foundation for the survival and growth of practically all businesses.
Organizations must use this capital wisely to develop the strengths and advantages that will enable them to achieve their objectives and endure fierce competition (Ken, 2001). As a result, it can be claimed that managing human resources is an essential part of running a firm. Among stages such as hiring, training, working performance assessment, compensation and employees’ relation, recruitment and selection is one of the most important aspects of human resource management since it is the first step and creates the "input" for the entire process, having a substantial impact on the caliber of human resources within a business (Hafsa, 2015). If this phase is engaging troubles, it will be detrimental to the workforce of any business.
Consequently, it is essential to understand the hiring procedure to find out if there is any difficulty that a firm may encounter so that proposing appropriate solutions to improve the effectiveness of its recruitment and selection process. Rationale Under the context of globalization these days, especially when Vietnam has joined the World Trade Organization (WTO), Trans-Pacific Strategic Economic Partnership Agreement (TPP), and other organizations in Southeast Asia, Vietnamese companies are facing both opportunities and challenges in terms of development and competition. According to Chron (2022), businesses have to quickly adapt to the changing business environment, when competitors and customers are rapidly increasing and becoming more diverse, in order to maintain a competitive position in the market. In 2021, VnEconomy reported that nearly 120,000 Vietnamese companies withdrew from the market, while 160,000 firms registered and continued to operate.
Năm 2021 so với nam 2020 @ nghiệp - doanh nghiệp __ nghìn Hoang: doanh nghiệp _ __ nghìn xơ. DN đăng ký thành lập mới Doanh nghiệp rút lui và quay trở lại hoạt động khỏi thị trường VY 10,7% A 17,8% Figure 1. The number of Vietnamese company registering and withdrawing from the market (Source: VnEconomy.com, 2021) 1 Nguyễn Thi Anh — 11190659 - Business English - 61B It can be seen that while many firms in Vietnam are forced to go bankrupt, there are still numerous companies that can survive and develop in this highly competitive setting. What are the reasons behind this? There are many factors contributing to a business’s success; however, it cannot be denied that human resources are one of the most important elements besides financial figures and reports (Hafsa, 2015).
They are the people who make decisions, determine the present and future of the corporation, and improve the credibility of the organization. If companies have a diversified and qualified workforce that can meet the job requirements, it is more likely for them to obtain remarkable achievements than others with lower-quality employees. Hiring is the first stage in the process of building such a competitive workforce, in which recruiters identify, interview and hire employees for jobs. Nevertheless, finding candidates with high qualifications, flexibility and suitability is always difficult math.
Halfa states that “Managing human resources is very challenging as compared to managing technology or capital and for its effective management, organization requires an effective HRM system” (2015). Apax English Corporation is not an exception. Conducting business in teaching English to youngsters, which is a highly demanding sector, Apax has to deal with various English teaching centers such as Apollo and RES. Beside international standard textbooks and modern teaching methods integrated with advanced technology, Apax also focuses on the quality of their teachers and considers it an vital element to compete with other companies.
The hiring process is particularly emphasized because it is the input providing labor force for the company. One of the main human sources is from foreign teachers, who attain high proficiency in English. However, according to the General Statistics Office of Vietnam (2021), due to the Covid-19 pandemic, immigration is hindered and almost every business in the world is adversely influenced, including Apax English Corporation. As a result, the company has suffered a substantial loss of profit and human resources in the two years 2020 and 2021.