10th Edition Fundamentals of Management Ricky W. Griffin Texas A&M University Australia • Brazil • Canada • Mexico • Singapore • United Kingdom • United States Copyright 2022 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
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Edition WCN: 02-300 Ricky W. Griffin Unless otherwise noted, all content is © Cengage Senior Vice President, Higher Education & Skills ALL RIGHTS RESERVED. No part of this work covered by the copyright herein Product: Erin Joyner may be reproduced or distributed in any form or by any means, except as Product Director: Joe Sabatino permitted by U. copyright law, without the prior written permission of the copyright owner.
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To learn more about Cengage platforms and services, register or access your online learning solution, or purchase materials for your course, visit www. Printed in the United States of America Print Number: 01 Print Year: 2021 Copyright 2022 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. For Andrew Preston Griffin My first grandson and bearer of important family names—I love you, Drew Copyright 2022 Cengage Learning.
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Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Brief Contents Preface xix Acknowledgments xxiii PART 1 An Introduction to Management Chapter 1 Understanding The Manager’s Job 1 Chapter 2 The Environments of Organizations and Managers 31 PART 2 Planning Chapter 3 Planning and Strategic Management 59 Chapter 4 Managing Decision Making 89 Chapter 5 Entrepreneurship and New Venture Management 114 PART 3 Organizing Chapter 6 Organization Structure and Design 143 Chapter 7 Organization Change and Innovation 173 Chapter 8 Managing Human Resources in Organizations 202 PART 4 Leading Chapter 9 Basic Elements of Individual Behavior in Organizations 235 Chapter 10 Managing Employee Motivation and Performance 267 Chapter 11 Leadership and Influence Processes 301 Chapter 12 Communication in Organizations 332 Chapter 13 Managing Work Groups and Teams 366 PART 5 Controlling Chapter 14 Basic Elements of Control 395 Chapter 15 Managing Operations, Quality, and Productivity 424 Endnotes 454 Name Index 473 Organization and Product Index 476 Subject Index 480 v Copyright 2022 Cengage Learning.
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Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. xxiii PART 1 An Introduction to Management Chapter 1 Understanding the Manager’s Job 1 1-1 An Introduction to Management 3 1-1a Kinds of Managers 4 Levels of Management 4 1-1b Managing in Different Areas of the Organization 5 1-2 Basic Management Functions 6 1-2a Planning and Decision Making 7 1-2b Organizing 7 Tech Watch: “. But What Is a Social Media Manager?” 7 1-2c Leading 8 1-2d Controlling 8 1-3 Fundamental Management Skills 8 Technical Skills 8 • Interpersonal Skills 8 • Conceptual Skills 8 • Diagnostic Skills 9 • Communication Skills 9 • Decision-Making Skills 9 • Time Management Skills 9 1-3a The Science and the Art of Management 9 The Science of Management 9 Leading the Way: On the Fast Track 10 The Art of Management 11 1-4 The Importance of Theory and History 11 1-4a Why Theory? 11 1-4b Why History? 11 1-5 The Evolution of Management 12 1-5a The Historical Context of Management 12 1-5b The Classical Management Perspective 13 Scientific Management 13 • Administrative Management 14 • The Classical Management Perspective Today 14 1-5c The Behavioral Management Perspective 15 The Hawthorne Studies 15 • The Human Relations Movement 16 • Contemporary Behavioral Science in Management 17 • The Behavioral Management Perspective Today 17 1-5d The Quantitative Management Perspective 17 Management Science 18 • Operations Management 18 • The Quantitative Management Perspective Today 18 1-6 Contemporary Management Perspectives 19 1-6a The Systems Perspective 19 1-6b The Contingency Perspective 21 vi Copyright 2022 Cengage Learning. All Rights Reserved.
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Contents vii 1-7 Contemporary Management Issues and Challenges 21 1-7a Contemporary Applied Perspectives 21 1-7b Contemporary Management Challenges 22 Summary of Learning Outcomes and Key Points 24 Discussion Questions 25 Building Effective Interpersonal Skills 26 Building Effective Time Management Skills 27 Skill-Building Personal Assessment 27 Management At Work 29 You Make the Call: Reed Hastings Doesn’t Like Standing Still 30 Chapter 2 The Environments of Organizations and Managers 31 2-1 The Organization’s Environments 33 2-1a The General Environment 33 The Economic Dimension 33 • The Technological Dimension 34 • The Political–Legal Dimension 34 2-1b The Task Environment 35 Competitors 35 • Customers 35 • Supplier 35 • Regulators 36 Strategic Partners 37 2-1c The Internal Environment 38 Owners 38 • Board of Directors 38 • Employees 38 • Physical Work Environment 38 Doing Business on Planet Earth: Raising the CSR Bar 39 2-2 The Ethical and Social Environment of Management 40 2-2a Individual Ethics in Organizations 40 Managerial Ethics 40 • Managing Ethical Behavior 41 2-2b Emerging Ethical Issues 42 Ethical Leadership 42 • Corporate Governance 43 • Ethics and Information Technology 43 2-3 Social Responsibility in Organizations 43 2-3a Arguments for and Against Social Responsibility 43 2-3b Managing Social Responsibility 44 Formal Organizational Dimensions 45 • Informal Organizational Dimensions 45 2-4 The International Environment of Management 46 2-4a Trends in International Business 46 2-4b Levels of International Business Activity 47 Exporting and Importing 47 • Licensing 48 • Strategic Alliances 48 • Direct Investment 48 2-4c The Context of International Business 48 The Cultural Environment 48 • Controls on International Trade 49 • Economic Communities 50 • The Role of the GATT and WTO 51 2-5 The Organization’s Culture 51 2-5a The Importance of Organizational Culture 52 2-5b Determinants of Organizational Culture 52 2-5c Managing Organizational Culture 52 Leading the Way: Happy Fit 53 Summary of Learning Outcomes and Key Points 54 Discussion Questions 55 Building Effective Conceptual Skills 55 Building Effective Communication Skills 56 Skill-Building Personal Assessment 56 Management at Work 57 You Make the Call: Turbulence in the Air 58 Copyright 2022 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
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