BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC SƯ PHẠM KỸ THUẬT THÀNH PHỐ HỒ CHÍ MINH ĐỒ ÁN TỐT NGHIỆP NGÀNH QUẢN LÝ CÔNG NGHIỆP ANALYSING REALITY SITUATION OF SUPPLIER QUALITY MANAGEMENT AT DATALOGIC GROUP GVHD: NGUYEN THI ANH VAN SVTH: NGUYEN THI NGOC LINH MSSV: 16124135 SKL 0 0 7 0 1 2 Tp. Hồ Chí Minh, tháng 5/2020 Luan van MINISTRY OF EDUCATION & TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF ECONOMICS GRADUATE THESIS TOPIC: ANALYSING REALITY SITUATION OF SUPPLIER QUALITY MANAGEMENT AT DATALOGIC GROUP Student’s full name: Nguyen Thi Ngoc Linh Student’s ID : 16124135 Class of : 2016 Major : Industrial Management Instructor : Master Nguyen Thi Anh Van Ho Chi Minh City, May 2020 Luan van EVALUATION OF INSTRUCTOR ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 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------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- HCM City, ………… 2020 Instructor Page i Luan van EVALUATION OF REVIEWER LECTURER ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 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------------------------------------------------------------------------------------------------------- Ho Chi Minh City, …………… 2020 Reviewer Lecturer Page ii Luan van ACKNOWLEDGEMENTS First of all, I would like to thank all teachers in the Faculty of Economics of Ho Chi Minh City University of Technical and Education, they have always been enthusiastic in imparting knowledge, sharing experiences with students. Secondly, I would like to express my sincere thanks to my instructor – Master. Nguyen Thi Anh Van, who always patiently gave me helpful advice during the study period.
Not only that, she always spent time even on weekends or outside work hours to answer my questions. It would be difficult for me to complete this report without her enthusiastic support. Thirdly, my thank also go to DATALOGIC Vietnam Co. The company has given me the opportunity to broaden my knowledge and skills.
In addition, I would like to express my gratitude to Global Procurement Department. Luu Quoc Tam is my direct instructor in Datalogic company, who always willing to answer all my question and give me career orientation in the future. Last but not least, I want to express my gratitude to my family. Those who have always sacrificed silently, always by my side and encourage me to overcome all difficulties.
They are the motivation for me to strive to complete my studies and work. Ho Chi Minh City, 5th May 2020 Student Nguyen Thi Ngoc Linh Page iii Luan van GLOSSARY Acronyms The meaning of acronyms AEO The Authorized Economic Operator ASQ The American Society for Quality Control CA Corrective Action CAPA Corrective And Preventive Actions CCs Control Characteristics CM Category Manager CTO Chief Technology Officer C-TPAT The Customs-Trade Partnership Against Terrorism Dept Department DL Datalogic DPPM/PPM Defective Part Per Million EQMS Enterprise Quality Management Software GPr Global Procurement ISO The International Organization for Standardization KPI Key Performance Indicator NCs Non-Conformities / Non-Conformances NDA Non-Disclosure Agreement NPI New products introduction NSR New Supplier Request ODM Original Design Manufacturing OEE Overall equipment effectiveness OEM Original Equipment Manufacturer OEM Original Equipment Manufacturing OTD On Time Delivery OTD On Time Delivery PA Preventive Action PAs Purchase Agreement Page iv Luan van PPAP Production Part Approval Process QMS Quality Management Systems R&D Research & Development RCA Root Cause Analysis RFI Request For Information RFID Radio Frequency Identification RFQ Request for Quotation SAP Systems, Applications and Products SCARs Supplier Correction Action Reports SEQ Supplier Evaluate Qualification Sev Severity Sev 1 Scrap Sev 2 VQN cost recovery Sev 3 Formal VCAR SOP Standard Operating Procedure SQA Supplier Quality Assurance SQE Supplier Quality Engineering T&L Transportation & Logistics TQM Total Quality Management UHF Ultra-High Frequency VDR Vender Rating VNQ Vendor Quality Notification Page v Luan van DIRECTORY OF TABLE Table 3.1: Identify TIER of the supplier of DL .2: Determine KPI of PPM .3: Calculation Rule OTD rate of DL. 39 Page vi Luan van DIRECTORY OF FIGURE Figure 1.1: Preliminary introduction about Datalogic Group .2: Four main sectors of Datalogic Group.3: Product group Hand Held Scanners.4: Product group Mobile Computer .5: Product group Fix Retail Scanners .6: Product group Scan Engines.7: Product group Safety .8: Product group Laser Marking System .9: Product group Sensor .10: Product group Vision Systems .11: Product group RFID.12: Organization chart of Datalogic Group .13: Organizational structure chart of Golbal Procurement Department.14: Organizational structure chart of Quality Department. Production process quality assurance.
Measurement process quality assurance .1: Four phases of supplier quality management of DL .2: Supplier quality management process map of DL .3: Flow chart of planning select potential suppliers .4: Flow chart of evaluating potential suppliers and final approval .5: Flow chart of evaluating supplier qualification .6: Flow chart of monitoring Supplier’s performance .7: Formula for calculation the supplier's performance score .8: Flow chart of auditing supplier .9: Vendor corrective action request process. Specification Deviation Form. The flow chart of planning select potential suppliers. 54 Page vii Luan van TABLE OF CONTENTS EVALUATION OF INSTRUCTOR .i EVALUATION OF REVIEWER LECTURER.
iv DIRECTORY OF TABLE. vi DIRECTORY OF FIGURE. Reasons for subject selection. 2 CHAPTER 1: GENERAL INTRODUCTION ABOUT DATALOGIC GROUP.
General introduction about Datalogic Group. Preliminary introduction about Datalogic Group. History of formation and development. Vision and mission of Datalogic Group.
Main sectors of Datalogic Group. Some core products. Organization structure of Datalogic Group. Introduce the departments related to the supplier quality management.
Global Procurement Department. 10 Page viii Luan van 1. 11 CHAPTER 2: LITERATURE REVIEW. Supplier quality management.
Application of the perspective of total quality management to supplier quality management. Supplier quality assurance. Supplier quality assurance. Nine steps of supplier quality assurance.
State of supplier quality management. Five Key Metrics of Supplier Quality Management Plus Four Steps of the Supplier Evaluation Process. Five Key Metrics Used for Scoring SQM. Four Steps of the Supplier Evaluation Process.
19 CHAPTER 3: ANALYZE THE IMPLEMENTATION OF SUPPLIER QUALITY MANAGEMENT AT DATALOGIC GROUP. Supplier quality management process. Four phases of supplier quality management. Supplier quality management process map.
Evaluate supplier quality management process. SOP for planning select potential suppliers. Phase of the process and timing. 26 Page ix Luan van 3.
SOP of evaluate potential suppliers and final approval. Phase of the process and timing. SOP of evaluating supplier qualification. Phase of the process and timing.
SOP of Supplier’s performance Monitoring. SOP of audit supplier. 42 Page x Luan van 3. SOP of vendor corrective action request.
44 CHAPTER 4: EVALUATIONS AND SOLUTIONS. The first solution is to store documents on changing specifications. The second solution is to store audit and re-audit documents. The third solution is to use electronic signatures.
The fourth solution is the supplier’s TIER identifier. The fifth solution is to create a wide supplier network. The sixth solution is retraining staff about how to calculate supplier performance and audit skills. The seventh solution is adding a term in agreement about how long suppliers must respond to improvement requests.
The eighth solution is to reduce the time to collect information when more potential suppliers are selected. 58 Page xi Luan van PREAMBLE 1. Reasons for subject selection There are many groups of factors that contribute to the efficient production and business of a business. In which group of most important factors is the group of input materials.
Because, input materials are the direct factors that make up the entity of the product, the quality of the raw material will directly impact the product quality as well as the capital efficiency of the business. To control the quality of input materials requires businesses to develop a strict quality control process for suppliers. The author had the opportunity to learn and access the supplier quality management process of Datalogic Vietnam Co., a subsidiary of Datalogic Group. At there, Datalogic Group has built a strict supplier quality management process.
However, when applied to practice still exist some limitations. Therefore, the author decided to select the topic "Analysis reality situation of supplier quality management at Datalogic Group" as a research topic for this graduate thesis. Wishing to analysis and propose solutions to improve the efficiency of supplier quality management at the group. Research objectives − To understand the supplier quality management process at an enterprise specializing in the production of data collection equipment.
− To analyze and evaluate good point, limitations in the supplier quality management process of Datalogic Group. − To recommend some solutions to help overcome limitations, to improve the quality management of suppliers from an industrial management student outlook. Research scope − The research focused on the Purchasing Department and Quality Department at Datalogic Group. The main documents used in the years 2015-2019.
− Research time: from 24th July 2019 to 8th May 2020. Research methodology − Observing reality. − Comparison, general analysis based on documents, secondary data related to supplier quality management. Page 1 Luan van − Participate directly in the actual process to gain a better understanding of supplier quality management.
Report structure The report is composed of 4 chapters, which are: − Chapter 1: General introduction about Datalogic Group. − Chapter 2: Literature review − Chapter 3: Analyze the implementation of supplier quality management at Datalogic Group − Chapter 4: Evaluations and solutions. Page 2 Luan van CONTENT CHAPTER 1: GENERAL INTRODUCTION ABOUT DATALOGIC GROUP 1. General introduction about Datalogic Group 1.
Preliminary introduction about Datalogic Group Datalogic Group was founded in 1972 by founder Romano Volta in Bologna, Italy. Currently, Datalogic Group is one of the leading groups in the field of automatic data collection and automation processes. With more than 45 years of establishment, Datalogic Group has achieved some outstanding achievements as follows: - 1,200 patents in multiple jurisdictions; - 11 research and development centers (in Italy, USA, China, and Vietnam); - Thousands of prestigious partners and customers deployed over five continents. Today, Datalogic Group employs about 3,157 employees from 28 different countries worldwide.
There are 10 manufacturing and repair facilities in the United State, Brazil, Italy, Slovakia, Hungary and Vietnam.A (headquarters of Datalogic Group in Bologna, Italy) has been listed on the STAR segment of the Italian Stock Exchange since 2001 with the name DAL.1: Preliminary introduction about Datalogic Group (Nguyen, 2018) Page 3 Luan van 1. History of formation and development From being a pioneer to a world-class enterprise in data collection. Datalogic Group has always affirmed its ability in every stage with great changes. 5 stages are summarizing the formation and development process of Datalogic Group as follows: ❖ Stage 1: pioneers - 1972: Romano Volta founded Datalogic on the outskirts of Bologna, Italy.
In the direction of designing and manufacturing photoelectric sensors for textile, ceramic and packaging industries. - 1974: Romano Volta opened a small office in Germany to distribute Datalogic products, international expansion was started here. - 1976 – 1978: Datalogic started selling products in Japan, USA. Datalogic also strengthened its sale network and customer service by establishing subsidiaries in European countries.
❖ Stage 2: expending horizons - 1980: there was a strong drive towards research in the field of optical bar code reader. The laser scanner was an exclusive product that makes Datalogic the leader in technology and standards in this field. - 1984: the first barcode reader was applied at an airport in Milan – Linate. - 1988: Datalogic opened new research, sales, and production.
In this decade, Datalogic had distributors, plants and subsidiaries in America, Europe, Africa and Oceania. ❖ Stage 3: turning point - 1993: Romano Volta directed Datalogic to a new management organization. An ambitious 3-year improvement plan to turn Datalogic into an internationally recognized, stable, industrial entity with results, reputation, and image.