HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS INDUSTRIAL MANAGEMENT EVALUATING SOLUTIONS FOR ENHANCING QUALITY OF EMPLOYEES’ PARTICIPATION BY AHP APPROACH: A CASE AT SUGGESTION SCHEME PROGRAMME OF BOSCH VIETNAM CO,.LTD INSTRUCTOR: NGUYEN PHAN ANH HUY STUDENT: PHAN THI HONG NGOC STUDENT ID: 15124035 SKL 0 0 5 5 3 7 Ho Chi Minh City, 07/2019 HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS EVALUATING SOLUTIONS FOR ENHANCING QUALITY OF EMPLOYEES’ PARTICIPATION BY AHP APPROACH: A CASE AT SUGGESTION SCHEME PROGRAMME OF BOSCH VIETNAM CO,.LTD Student: PHAN THI HONG NGOC Student ID: 15124035 Class of 2015 Major: INDUSTRIAL MANAGEMENT Instructor: Dr. NGUYEN PHAN ANH HUY Ho Chi Minh City, July 2019 i HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS EVALUATING SOLUTIONS FOR ENHANCING QUALITY OF EMPLOYEES’ PARTICIPATION BY AHP APPROACH: A CASE AT SUGGESTION SCHEME PROGRAMME OF BOSCH VIETNAM CO,.LTD Student: PHAN THI HONG NGOC Student ID: 15124035 Class of 2015 Major: INDUSTRIAL MANAGEMENT Instructor: Dr. NGUYEN PHAN ANH HUY Ho Chi Minh City, July 2019 ii ACKNOWLEDGEMENTS First of all, I thank Bosch Vietnam - the push belt Bosch manufacturing plant in Vietnam. Especially, Thank Ms.
Nguyen Thi Anh Nguyet (my direct instructor), all of the QMM6's members and colleagues in Bosch Vietnam factory. They helped me a lot when I began working at the company. Besides, she devoted a lot of time to providing and explaining in detail to me like the knowledge, skills, and experience working here, motivating me to apply what learned and practiced in practice. Thank you for taking the trouble to help me.
I really appreciate it. Moreover, I thank Mr. Nguyen Trong Tai who created an opportunity for me to work in the professional environment of Bosch. As well as giving me the opportunity to collide with many jobs.
His dedication is what I appreciate. Each task besides instruction, he always let me take the initiative in my work. Since then, I understand the standards, processes, and contacts of business partners in Bosch. Next one, I would like to express my deep gratitude to Nguyen Phan Anh Huy (instructor for thesis) for taking the time and devotedly guiding me to formulate this graduation thesis.
During the implementation of this thesis, I have been able to avoid errors and wish the teachers and all of colleagues Bosch Vietnam to ignore them. In addition, my theoretical and practical experience is still limited, so this report has many shortcomings. I look forward to receiving valuable comments from Mr. Nguyen Phan Anh Huy and other teachers to gain more experience and to successfully complete the upcoming thesis.
I would like to wish all teachers a great deal of health and success in teaching. I also wish my colleagues at Bosch Vietnam to achieve much success in work and life. iii LIST OF ABBREVIATIONS Abbreviation Stands for SS Suggestion Scheme Dept. REP Department representative HoD Head of department BOM Board of management HcP Ho Chi Minh Plant CSR Corporate Social Responsibility AHP Analytic Hierarchy Process Suggestion Scheme categories CS Cost Saving PI Productivity improvement HSE Safety, health, environment improvement WI Work efficiency improvement No.
Number of suggestions Name of department TEF Technical function MFG Manufacturing LOG Logistics FCM Facilities Management QMM Quality Management & Method HRL Human Resources iv PJM Project Management PRS Protection & Security HSE Health, Safety & Environment CI Corporate Information PM Plant management v LIST OF TABLE Table 1.1: Overviews of Bosch activities in Vietnam (Bosch Introduction) .2: Saaty’s pairwise comparison scale (Saaty, 1980) .3: As an illustrative example consider the following situation (author) .4: Consistency indices for a randomly generated matrix (Saaty, 1980) .2: People supporting the process (Bosch Vietnam, 2015) .4: Overview of SS – Manufacturing (Bosch Vietnam, 2017): p.5: Overview SS – Office (Bosch Vietnam, 2017): p.6: Overview of SS (Bosch Vietnam, 2018): p.7: Overview of SS – Office (Bosch Vietnam, 2018): p.8: First interview series: Information of interviewees (author) .9: Pending suggestion of 2017 (Bosch Vietnam, 2017): p.10: Second interview series: Information of interviewees (author) .11 : SS categories based on employees' perception (author’s result from interview) .1: Bosch Connect: SS introduction (author’s suggestion) .2: The layout of topics and suggestions in sharing section (author’s suggestion)57 Table 4.3: Information of Suggestion Scheme software (author) .4: Information of interviewees (author) .5: Scale of criteria & solution (Saaty, 1980) .6: Pairwise comparison matrix with intensity judgment (author) .9: Calculation of priorities: row average (author) .10: Presentation of results: original judgments and priorities (author) .11: Consistency indices for a randomly generated matrix (Saaty, 1980) .13: Priorities as factors (author) .14: Calculation of weighted columns (author) .15: Calculation of weighted sum (author).16: Calculation of λMax (author) .17: Pairwise comparison matrix with intensity judgment (author) .18: Comparison with respect to cost (author) .19: Preference with respect to cost (author) .20: Results with respect to cost (author) .21: Pairwise comparison matrix with intensity judgment (author) .22: Comparison with respect to cost (author) .23: Preference with respect to cost (author) .24: Results with respect to cost (author) .25: Pairwise comparison matrix with intensity judgment (author) .26: Comparison with respect to cost (author) .27: Preference with respect to cost (author) .28: Results with respect to cost (author) .29: Priorities table as a base (author) .30: Preparation for weighing of priorities (author) .31: Calculation of overall priorities (author) .32: Synthesis of the model (author) .33: The alternatives ordered by the overall priority or preference (author) .34: The summary of benefits’ technology solution (author’s appreciation) .36: Timeline of SS page on Bosch Connect (author’s suggestion) .37 : Timeline of SS Workshop (author’s suggestion) .38 : Timeline of SS award (author’s suggestion) .39: Timeline of SS software (author’s suggestion). 86 viii LIST OF FIGURE Figure 1.1: Information and data of Bosch Group 2018 (Bosch Introduction) .2: HcP organization chart (HcP Introduction) .2: Factors that affect knowledge sharing among employees in companies (Lyu J, Runyan RC, 2010): p.3: A model of knowledge sharing among employees in companies (Lyu J, Runyan RC, 2010): p.4: The iceberg model (Wheeler B, 2005 May 1) .5: An ice-berg motivation of Bosch Vietnam’s employees (author) .1: SS BOM structure (Bosch Vietnam, 2015) .2: The suggestion procedure (Bosch Vietnam, 2015) .1: The software toolbar for submitting proposal (author) .2: Template for Suggestion form (author) .3: The software toolbar for Email reminder to Expert/ Process owner (author) 64 Figure 4.4: Example of the gently reminder email notification of system sent to Expert/Process owner (author) .5: Decision hierarchy for choosing a suitable solution (author). 66 ix CONTENTS ACKNOWLEDGEMENTS. iii LIST OF ABBREVIATIONS.
iv LIST OF TABLE. vi LIST OF FIGURE .Primary research: The interview with SS managers .Primary research: The interview with Bosch Vietnam employees.The Analytic Hierarchy Process (AHP) method .Structure of the final thesis. 6 CHAPTER 1: COMPANY OVERVIEW .Established history of Bosch .Our business sectors. Bosch Vietnam’s culture.
15 x CHAPTER 2: LITERATURE REVIEW. Definition of used terms. Importance of knowledge sharing. The roles of knowledge sharing.
Factors that influence knowledge sharing. Different categories of motivators. Bosch Vietnam employees motivation analysis. Motivation for joining SS.
Motivation for knowing other suggestions. The Analytic Hierarchy Process. Summary of the chapter. 29 CHAPTER 3: PROBLEM IDENTIFICATION.
Suggestion Scheme overview. Suggestion Scheme board of management (BOM) .3 Suggestion Scheme procedure. No-go suggestions. Secondary data – results.
Primary data – results: Interview with SS managers. Primary data – results: Interview with Bosch Vietnam’s employees. Summary of the chapter. 48 CHAPTER 4: SOLUTIONS AND PROPOSED APPROACH.
Detail of solutions. Bosch Connect webpage. Informal award days .4 Suggestion Scheme software. Selecting an optimal solution .Action plan for ideal case.
Summary of the chapter. 86 CHAPTER 5: CONCLUSIONS AND LIMITATIONS. Thesis overview At Bosch plant, every employee is obliged to know and apply five the Bosch Quality principles. That is: customer delight, cooperation, consistency, responsibility, innovation.
The principle which the author mentions: It’s Innovation. It is not only the direction of changing technology abstraction, but also the improvement of individuals in the collective. As a consequence, Suggestion Scheme was launched on all plants of the Bosch Group. That meant creating a space for employees’ idea after the evaluation of experts, it is applied to the factory.
Hence, it will bring one or more benefits for the company such as: saving time, streamlining processes to reduce redundant operations. This material offers a brief introduction of the Bosch Vietnam in terms of company overview, its culture and core values; and introduction of its tool used to manage knowledge and solution sharing. It aims to identify challenging problems by analyzing secondary data from annual reports and exploring the core team and department representatives’ view and perception about their employees in contributing their ideas. In the meantime, interviews with employees, who are the end-user of this idea sharing system – Suggestion Scheme (SS) are also conducted to strengthen the importance of current problems, figure out the motivation and attitude of employees towards this system.
In other words, two methodologies (secondary source, qualitative researches as in-depth interviews with system’s managers and employees) are utilized in this project. The highlight of this thesis is to use the AHP method to select the optimal solution for SS. This is a common method applied in large and small topics. Indeed, proving the credibility of this method by a powerful evidence.
“Evaluation of factors influencing knowledge sharing based on a fuzzy AHP approach” by Hsiu_Fen Lin & partners. Al-Rafati have a thesis with topic: “The use of Analytic Hierarchy Process in Supplier Selection: Vendors of Photocopying Machines to Palestinian Ministry of Finance as a Case Study”. And “The application of analytic hierarchy process in supplier selection for specialty paper making Anhui Welbon Gaosen Paper Co., Ltd” by Haifeng. From author’s perspective of view, 1 there is no research about the choice for the Quality object by applying AHP.
After reviewing literature, theories and defining problems, a set of solutions are proposed in the hope that they can address current concerns and boundaries, together with promoting high- quality contribution of ideas and solutions from Bosch Vietnam’s associates. The limitation and conclusion of this project will be presented. Thesis objectives This thesis aims to strengthen the fact that knowledge sharing and innovative suggestion play a crucial role in the development of a company. In other words, this process determines the competitive advantage over its competitors and is valuable capital source of the firm.
Its concentration is to discover the challenges grappled by the company’s management in terms of effectively utilizing SS and calling their employees to participate and contribute to its next innovative step. Root causes are searched and revealed by conducting qualitative researches and collecting secondary data provided by company in order to figure out the ongoing situations and challenges. Afterwards, plans as solutions will be presented and analyzed in an effort of utilizing and triggering the SS effectively and efficiently to meet board of management (BOM)’s requirements. Secondary research To make the project more precise, secondary data as monthly and annual report on performance of all departments in Bosch Vietnam is took into consideration.
By reviewing the report on Overview of SS in 2014, 2015 and 2016, this project processes in the hope of finding problem via past data and speculate current difficulties which the company are grappling with. In addition to that, secondary source is approachable, convenient and easy to collect because these reports were stored in the Bosch document systems and always ready to review. The rich information from these is valuable and up-to-date as they record 2 data in the 3 latest years from 2014 to 2016, which assist to reflect the current situation of the implementation of SS. Primary research: The interview with SS managers 3.
