NGUYEN HÙNG CƯỜNG STRATEGY FOR DEVELOPING FAMILY DOCTOR SERVICES FOR THE QUANG NINH PROVINCIAL CENTER FOR DISEASE CONTROL PERIOD 2024 — 2026 CHIEN LƯỢC PHÁT TRIEN DỊCH VU BAC SĨ GIA ĐÌNH CHO TRUNG TAM KIEM SOÁT BỆNH TAT QUANG NINH TRONG GIAI DOAN NAM 2024 - 2026 LUẬN VAN THAC SĨ QUAN TRI KINH DOANH Hà Nội - 2024 ĐẠI HỌC QUOC GIA HÀ NOI TRƯỜNG QUẢN TRỊ VÀ KINH DOANH NGUYEN HÙNG CƯỜNG STRATEGY FOR DEVELOPING FAMILY DOCTOR SERVICES FOR THE QUANG NINH PROVINCIAL CENTER FOR DISEASE CONTROL PERIOD 2024 — 2026 CHIEN LƯỢC PHAT TRIEN DỊCH VU BÁC Si GIA ĐÌNH CHO TRUNG TAM KIEM SOAT BENH TAT QUANG NINH TRONG GIAI DOAN NAM 2024 - 2026 Chuyén nganh: Quan tri kinh doanh Mã số: 8340101.01 LUẬN VĂN THAC SĨ QUAN TRI KINH DOANH Hà Nội - 2024 GUARANTEE I hereby declare that this thesis is my own research work. The results stated in the Thesis have not been published in any other work. The data, examples and quotations in the Thesis ensure accuracy, reliability and honesty. I have completed all subjects and paid all financial obligations according to the regulations of the Faculty of Business Administration - Hanoi National University.
So I write this Commitment to ask the Faculty of Business Administration to consider it so I can defend my Thesis. I sincerely thank! Thesis Author Nguyễn Hùng Cường ACKNOWLEDGMENTS To be able to complete my graduation thesis like today, I would first like to thank the leadership of the Faculty of Business Administration - Hanoi National University and all the teachers in the house. The school organized and trained this course to give me the opportunity to gain broader and deeper knowledge of economic management so that I can absorb useful knowledge for work and life. I also send my deep gratitude to Lecturer Associate Professor.
Hoang Dinh Phi has guided and advised me wholeheartedly so that I can complete my thesis. I would also like to express my gratitude to the leaders of the Center for Disease Control and related departments for helping me provide reference materials and actual data to complete my thesis. Finally, I would like to wish the teachers, teachers and School Board of Rectors good health, happiness and success. Thank you very much! Thesis author Nguyễn Hùng Cường 1 TABLE OF CONTENT GUARANTEE5110107577.- - Án HT HH TH HH Hệ 1 IV.
11 LIST OF ABBREVIA TIONS.- LH HH HH TH ng TH HH ng vi LIST OF TABLES.- -G- Ăn HH TH nh TH TH HH re vii IISM9)9. Research situation related to the thesis tOpic. 5 CHAPTER 1: BASIC THEORY OF BUSINESS STRATEGY .-- --+ +5 6 AND STRATEGIC MANAGEMENNÏT,.- --- HT ng ng ng 6 1. Theoretical basis of business strategy.
cv ng rey 6 1. General concept of DUSINeSS SÍF(1Í€ĐY. Levels of Business ŠÍT(ÍCV. Án HH HH ng 7 1.
The Importance of Business Strategy. HT HH kg ky 12 1. Business strategy development DTOC€SS. Define the DHTJDOS©.
«sọ TH HH ng 14 1. Assess Market QQDDOTÍHHIÍÍV. vn HH ng Hy 14 1. Create Value for CUStOMETS.
Create Value for SUppliers. Gv kh kg, 15 1. Create Value for EITHDÏOY€€S. Map Strategy to Actionable Tasks and KPÌS.
S-cĂSss + ssvx 17 ili 1. Strategic planning models and framewWOrKS. Strategic planning IIO(Ï€ÏS. Strategic planning MOdEIS.
Choose a suitable PUSIH€SS SÍTÍ€@. Strate gy €X€CHÍÏOHH. Overview and properties of the Family Doctor model (household health MANAQEMEML). eeecceescesccesceceeceseeceseceseeececesecsseeceseceseecesecesceceseceseeeeneceeeseeeenaees 29 LAD, OVO1VICW vecescccssccesscessceesecesceesseceneceseeeneceseeescecsaeeeseeseaecesceceueceseeesaeceseeeeeees 29 1.
Attributes of family (ÍOCÍOI-. OVERVIEW OF QUANG NINH PROVINCE DISEASE ®9)69:49)819)5)005. Overview of Quang Ninh Center for Disease Control. History of the formation of the Quang Ninh Center for Disease Control History DC QiNE cieeeccceccccesecesecessecesecescecesecssecescecececeseeesceceaecececeaeeeseeceaeceaeeseaeseaeenaes 31 2.
FUNCTIONS, tASKS, DOWV€TS- .Ă SH kg vn kh 32 2. Organizational structure of the Center for Disease Comfrol. Characteristics of the situation in Quang Ninh prOViNC€. Industry environment QHQÏSSÏS.àằ SG nhnến 42 CHAPTER 3.
SOME SOLUTIONS TO IMPLEMENT BUSINESS STRATEGY BUILDING AT CDC QUANG NINH UNTIL 2026. Strategy deveÏODIM€TILE.-- ---- 6 + S2 E1 911 1 E31 11 1E HH ng 46 BLD. Analyze Proposed Strate gieS. Strategic selection through QSPM matrix analySiS.
Select goals based on OKRS TIH€WUOTĂ. SUPPOTTt Strate nh. Propose solutions to implement the strategy 00. Solutions related to MUMAN F€SOUTC€S .2 Solutions related to PrOAUct.3 Solutions related to teChHOÏOY.
Solutions related tO MArketing .- sc- <cx kSnệt 65 3. Solutions for operations and OFSđHlZđ†ÏOIi.-c- SsS se S+kEsesseesekes 67 3.4, RECOMMENAATIONS nh cece. Recommendations to the State. Recommendations for CDC Quang Ninh.
73 LIST OF REFERENCES 11177. 74 LIST OF ABBREVIA TIONS CDC Centers for Disease Control and Prevention Center Centers for Disease Control and Prevention of Quang Ninh EFE External Factor Evaluation Matrix IFE Internal Factor Evaluation Matrix SWOT Strengths — Weaknesses — Opportunities — Threats vi LIST OF TABLES Table 1. Some basic business strategy tools. Advantages and disadvantages of DfOdUCI.
Evaluate External factors. -- -- c6 1119 9119 11v ng nh ng gưy45 I 1) SN SÀ,/9006. QSPM Matrix - S-O Strategy Group. OKRs ÍfaIneWOTÍKK.-- s1 TT TH TH HH nh ng 58 LIST OF CHARTS Figure 2.
Quang Ninh Provincial Center for Disease Control structure. Urgency of the topic The Provincial Center for Disease Control (hereinafter referred to as the Center) is a public health unit under the Department of Health of Quang Ninh province. The Center has the function of advising and organizing the implementation of professional, technical and operational activities (referred to as professional activities) on prevention and control of epidemics and infectious diseases; non- communicable diseases; Prevent and combat the impact of risk factors affecting health; public health management; examination, detection, preventive treatment and provision of other medical services appropriate to the field of expertise in the province according to regulations in Circular No. 26/2017/TT - BYT dated June 26, 2017 of the Ministry Health, current regulations of the Ministry of Health, Department of Health, relevant agencies and People's Committee of Quang Ninh province.
The Center is under the direct direction and management of organization, human resources, operations, finance and facilities of the Department of Health; Subject to the direction, examination, inspection, and professional guidance of relevant Departments, Departments, Institutes, and medical units under the Ministry of Health, and related agencies, State management of the People's Committee of Quang Ninh province according to the provisions of law. In addition, the Center also implements partial autonomy according to Decree 43/2006/ND-CP stipulating the right to autonomy and self-responsibility for performing the organizational, payroll and financial tasks of the unit. public sector with an autonomy rate of 15%. This creates pressure as well as motivation to develop the Center's service segment.
Implementing autonomy brings initiative in arranging personnel, job positions in the unit, arranging work scientifically, and effectively using human resources (The Center has been implementing reduce payroll and officials to implement the labor contract regime, which is very effective, increasing the responsibility of workers). In addition, the Center also has appropriate internal spending regulations, more economical and effective use of financial resources to account for revenue and expenditure differences, pay additional income, and set aside funds for investment. facilities, purchasing equipment to expand and develop the unit. To meet its autonomous funding source, in addition to its professional duties, the Center has implemented other service activities to increase revenue such as: medical examination and treatment services; biochemical and microbiological testing services; environmental monitoring services; working environment monitoring service;.and here comes the family doctor service.
Family doctor (GP) or family medicine (Family Medicine) is a comprehensive health care service for individuals and families. Instead of having to get a number and line up all day to get examined at medical facilities, you can completely contact your family doctor to be examined and diagnosed right at home. Developing family medical services not only helps expand the service range but also plays an important role in strengthening medical monitoring at the grassroots level - this is also an important task of the Quang Ninh Center for Disease Control. In the market economy era, competition between service providers is increasingly strong, this is a big challenge, especially for state units.
To develop services and increase revenue, the Center needs to have an appropriate service development strategy in the context of limited resources and limitations due to state regulations. The business strategy for a new business segment is extremely important for the survival and development of that business segment, ensuring business plans stay on track. A good business strategy helps the Center go ahead, dominate the market, expand target market share, and improve service efficiency. create a solid and safe foothold, proactively adapt to changes in the business environment.
Quang Ninh Center for Disease Control is one of the leading units in Preventive Medicine nationwide. However, the Center still does not have a clear business strategy, especially with a new business segment like Family Doctor. Therefore, the topic "Strategy for developing family doctor services for the Quang Ninh Center for Disease Control in the period 2024-2026" is necessary. The author wishes to help the Quang Ninh Center for Disease Control establish appropriate strategies, pointing out opportunities that need to be seized and strengths that need to be promoted; At the same time, identify potential challenges and weaknesses of the business that need to be overcome.
The research topic also points out the Center's existing resources and exploits those resources in the most effective way in the period 2024 - 2026. Research situation related to the thesis topic Project "Building and developing a family doctor clinic model for the period 2013 - 2020" of the Ministry of Health: The project has preliminary assessments of the role of family doctors in the present and future, urgency, perspective and implementation principles of this model. Research “Strengths and limitations of a family physician” nam 2018 cua nhóm tac gia Derek Hellenberg, Farion R. Williams, Mohan Kubendra, and Resmi S.
This article gives an overview of the strengths and limitations of the FP globally and more specifically within India, South Africa, and the United States of America - areas that have had a long history of developing family doctors. Research “Effects of the scope of practice on family physicians: a systematic review” năm 2021 của nhóm tác gia Hervé Tchala Vignon Zomahoun, Isabelle Samson, Jasmine Sawadogo, José Massougbodji, Amédé Gogovor, Ella Diendéré, Frédéric Turgeon & France Légaré. This article suggest that the scope of practice may be favorably associated with some family physician outcomes but with a very low level of evidence available. Based on these findings, healthcare system managers could monitor the scope of practice among family physicians and encourage future research in this fiel.
Research “Role of family physicians in providing primary healthcare during COVID-19 pandemic” của nhóm tác gia Garg, Suneela; Engtipi, Kajok; Kumar, Raman; Garg, Arvind. This article discusses how family physicians can help to augment the healthcare system at the time of pandemic by providing easily accessible, holistic healthcare and by use of telemedicine. It also talks about the need to mainstream family medicine into the undergraduate and postgraduate medical curriculum and establish a robust network of family physicians trained in outbreak response and disease preparedness. Research “Impact of integrated healthcare: Taiwan's Family Doctor Plan” cua tac gia Li-Lin Liang.
This article provide information about integration of health services has been pursued worldwide. This study evaluates Taiwan's Family Doctor Plan, targets high-cost and chronic patients, incorporating key elements of integrated care, viz., case management, multidisciplinary teams and care pathways. This study estimates the effects of shifting from usual to integrated care and locates contextual factors that may distort programme implementation.