Nghiên cứu về các yếu tố ảnh hưởng đến quyết định mua căn hộ và mức độ hài lòng của khách hàng ...

Chuyên ngành

Master of Business

Người đăng

Ẩn danh

Thể loại

Thesis

2016

87
0
0

Phí lưu trữ

30 Point

Mục lục chi tiết

ACKNOWLEDGEMENT

ABSTRACT

CONTENTS

1. CHAPTER 1: INTRODUCTION

1.1. Background to the research and research problem

1.2. Research methodology and research scope

1.3. Research significance

1.4. Research structure

2. CHAPTER 2: LITERATURE REVIEW

2.1. Apartment purchase decision

2.2. Apartment attributes and apartment purchasing decision

2.3. Financial status and apartment purchasing decision

2.4. Apartment service quality and apartment purchasing decision

2.5. Apartment attributes and customer satisfaction level

2.6. Apartment service quality and customer’s satisfaction level

2.7. Data analysis procedures

4. CHAPTER 4: DATA ANALYSIS

4.1. CFA for the first-order constructs

4.2. CFA for second-order constructs

4.3. CFA for the final measurement model

4.4. Structural equation modeling (SEM)

5. CHAPTER 5: CONCLUSION, IMPLICATIONS, AND LIMITATION

5.1. Limitations and future research

LIST OF APPENDICES

Appendix A List of in-depth interviews’ participants

Appendix B Qualitative in-depth interview

Appendix C Qualitative in-depth interview findings

Appendix F Correlations among components of apartment attributes, financial status, service quality, purchasing decision and satisfaction level

Appendix G Final measurement scales

Luận văn thạc sĩ factors affecting apartment purchase decision and satisfaction level of customers an empirical study of residential housing market in ho chi minh city viet nam