ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH --------------------- BÙI THỊ VÂN HÀ STUDY ON MOTIVATION TOOLS AT QUALIFICATION CENTER OF VIETNAM NGHIÊN CỨU VỀ CÔNG CỤ TẠO ĐỘNG LỰC TẠI TRUNG TÂM CHỨNG NHẬN PHÙ HỢP QUACERT LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2019 TIEU LUAN MOI download : skknchat@gmail.com ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH --------------------- BÙI THỊ VÂN HÀ STUDY ON MOTIVATION TOOLS AT QUALIFICATION CENTER OF VIETNAM NGHIÊN CỨU VỀ CÔNG CỤ TẠO ĐỘNG LỰC TẠI TRUNG TÂM CHỨNG NHẬN PHÙ HỢP QUACERT Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: PGS. NGUYỄN NGỌC THẮNG HÀ NỘI - 2019 TIEU LUAN MOI download : skknchat@gmail.com DECLARATION The author confirms that the research outcome in the thesis is the result of author‘s independent work during study and research period and it is not yet published in other‘s research and article. The other‘s research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given. The author is responsible in front of the Thesis Assessment Committee, Hanoi School of Business and Management, and the laws for above-mentioned declaration.
TIEU LUAN MOI download : skknchat@gmail.com ACKNOWLEDGEMENT First of all, I would like to send my sincere thanks to my supervisor, Assoc. Nguyen Ngoc Thang, who has guided me a lot during the time to implement the final thesis. He gave me plenty of comments and supports for my dissertation. I also to send my grateful thanks to all professors, lecturers, staffs and respective people of the HSB for their providing me knowledge and skills during the period to study at the HSB.
I would like to thank my managers and colleges who supported me and helped me to complete this dissertation such as fulfilling questionnaires, supplying needed information and data as well as giving comments and ideas. Finally, I deeply noted and sent my sincere thanks to my classmates and my family members who always motivate me to complete the difficult intake of Master of Business Administration in English. Thanks all! Bui Thi Van Ha TIEU LUAN MOI download : skknchat@gmail.com TABLE OF CONTENTS LIST OF TABLES, CHARTS, AND FIGURES. i ABBREVIATIONS………………………………………………………………… ii EXECUTIVE SUMMARY.
Data collection methods. 8 CHAPTER 2 THEORETICAL BACKGROUND OF MOTIVATIONAL TOOLS FOR STAFF IN ORGANIZATIONS. Staff motivation in organizations. Definitions of motivation.
Role of motivation in organizations. Motivational tools for staff in organization. Theories on motivating staff in organizations. Motivational tools for staff in organizations.
Factors affecting motivational tools for staff in organizations. 19 CHAPTER 3 CURRENT SITUATION OF MOTIVATIONAL TOOLS AT QUACERT. History and main businesses. Brief introduction of the organization and its main business.
35 TIEU LUAN MOI download : skknchat@gmail. Operating performance in the period of 2013 – 2016. Current situation of employee’s motivation in QUACERT. The evaluation criteria of labor motivation in QUACERT.
Current situation of employee‘s motivation of QUACERT. The reality of tools creating motivation for QUACERT staffs. Financial motivational tools. Non-financial motivational tools.
Differences in the level of satisfaction of motivational tools between professional division and back offices divisions. Summary of findings. Advantage of motivational tools at QUACERT. Disadvantages of motivational tools at QUACERT.
55 CHAPTER 4 THE SOLUTIONS OF COMPLETING TOOL MOTIVATE THE EMPLOYEES IN QUACERT. Orientation of completing tool motivate the employees in QUACERT. The objectives of enhancing the motivation of employees in QUACERT. Completion of motivational tool for employees in QUACERT.
Completion of the salary policy. Completion of bonus and welfare policies. Completion of job assignment and empowerment for employees. Completion the motivation through improving the environment and working conditions.
Completion the motivation by training program. Enhancing the participation of employees in making decision. Completion of the promotion roadmap for employees. Recommendations of the conditions for implementing solutions.
Recommendations for QUACERT. Recommendations for employees in QUACERT .QUACERT TIEU LUAN MOI download : skknchat@gmail.QUACERT TIEU LUAN MOI download : skknchat@gmail.QUACERT LIST OF TABLES, CHARTS, AND FIGURES Table Table 3.2 Relationship in QUACERT .3 Policy and administration .4 : Level of participation in completing work .1 HR size and structure by education .2 Certificate issued in 2013-2016. Percent of satisfy of Assign work. Percent of satisfied with advancement.
Percent of sastisfy working evironment. Percent of effectiveness and usefulness of Training and Education .1: QUACERT‘s organization chart .QUACERT TIEU LUAN MOI download : skknchat@gmail.QUACERT ABBREVIATIONS HSB: Hanoi school of Business QUACERT: Certification Center of Vietnam VietGAP: Vietnamese Good Agricultural Practices HR: Human Resources ISO: International Organization for Standardization QMR: Quality Manager Representative (LUAN.QUACERT TIEU LUAN MOI download : skknchat@gmail.QUACERT EXECUTIVE SUMMARY Motivating employees is one of the most important priorities of any organization. Each organization just can reach its objectives when their employees work effectively, efficiently and creatively. Besides the basic working conditions, the employees only contribute their best effort to the organization when they get motivation.
However, many organizations have not realized that and plan for motivating employees is not considered as part of overall strategic plan of organization. With the above research rational, the research objective are follow to clarify motivational tools for employees in organization and analyze current situation of using motivational tools for employees at the QUACERT and give solutions to improving motivational tools for employees working at the QUACERT. The author used the quantities and quantitative methodologies with data collected from secondary and primary data. For the primary data, there were two sources which were survey and in-depth interviews.
Questionnaires designed to make survey 146 employees in order to statistic and understand all the needs, thinking and assessment of employees about motivational tools at QUACERT. In- depth interview focused on the satisfaction level with the motivational tools to create motivation for employees working at the QUACERT. This work is aimed at clarifying problems or sources of problem and expectations for improvement to identify factor and analyze actual situation and find out the factor affect to complete motivational tools for employees at QUACERT. The research showed that motivational tools are influenced by both financial and non-financial incentives.
The main motivating factors for employees at QUACERT were appreciation by good working condition, good interpersonal relationship and stable income. The main discouraging factors were the monthly extra income did not reflect the capacity and responsibility the workload assigned for employees, the assigning works, empowering the responsibility are prescribed in 1 (LUAN.QUACERT TIEU LUAN MOI download : skknchat@gmail.QUACERT the working regulations, the business processes, and there are still many shortcomings. Coming from root causes as mentioned as above, the author has decided to draw some solutions and recommendations to enhance employees motivation in QUACERT as follows: improve the group of tools to maintain work motivation are salary, bonus and welfare policy, working conditional, training policy and group of tools promotion work motivation are work assignment, result assessment, enhance worker in making decision. It is a hope that its result would be applied into practice as long as the research was completed.QUACERT TIEU LUAN MOI download : skknchat@gmail.QUACERT CHAPTER 1 INTRODUCTION 1.
Rationale Employees are the heart of any organization. For any organization to operate smoothly and without any interruption, employee cooperation cannot be replaced with anything else. It is importance that the employees of an organization not only have a good relationship with the top management, but also, they maintain a healthy and professional relationship with their employees. Employees always have their own needs for being physically and mentally satisfied.
When employees feel that their needs are met, they will find the motivation to work more energetically, create higher labor productivity. In addition, employees will try to learn, enhance professional skills to improve themselves. Good motivation will have positive impact on employee performance and help the organization develop sustainably due to long-term commitment and desire to devote to the organization by its employees. My study is a self-conducted research on how to motivate employee by motivational tools, and how these tools impact performance of employees in my organization in both negative and positive ways.
Since officially put into operation in 2009, the Qualification Center of Vietnam (QUACERT) is a science and technology organization that belong to The Science and Technology Ministry. It has always striven and completed the assigned tasks to perform the function of serving the State management over standards, measurement and quality. The main services of QUACERT include: - To audit and issue the ISO certificate for management systems in accordance with international standard ISO 9000, ISO 14000, OHSAS 18000, ISO 22000, HACCP, GMP, ISO/IEC 27001, ISO/TS 29001, ISO 50001., - To certify and issue quality stamps for products and goods in conformity with Vietnamese standards (TCVN), foreign standards (JIS, ASTM, GOST, GB.), regional standards (EN, CEN.) and international standards (ISO, IEC.QUACERT TIEU LUAN MOI download : skknchat@gmail.QUACERT - To certify and issue CR stamps for products and goods in conformity with the technical regulations (QCVN) - Certification of agricultural products conforming to VietGAP standards - Audit and evaluate greenhouse gas emission reductions. - Certification of electronic products under the ASEAN EE MRA in ASEAN - Training and fostering in standardization, measurement and quality.
- Testing of products, goods, materials and components as requested by agencies, enterprises, organizations and individuals - Take part in drafting regional, national and international standards, technical standard. - Deploy programs, science research topics in certification, productivity and quality field according to the current law. After fifteen years operation and development, QUACERT is known as a top certification organization in Vietnam with head office in Hanoi and two branches in Ho Chi Minh City and Hai Phong. This center has 138 staffs works in 13 functional departments and branches.
Recognizing the significance and the importance of motivating employees towards the development of the organization, since being founded, Board of Management of QUACERT has issued many policies on HR to motivate and encourage employees. However, in reality, almost all of the officials are smug without striving spirit. They work very subjectively and inflexibly. The reason is that the policies on HR have many disadvantages, lack uniformity, the assessment and valuation of officials‘ labor value is not accurate, leading to low efficiency in motivation for employees.
With the aim of developing, and completing the apparatus on operation and HR, Board of Management should set out the specific objectives such as improving productivity, quality and efficiency in working. With the desire to contribute to build a sustainable development for QUACERT, I choose the topic "Study on motivational tool at QUACERT". Hope that my study will help our organization improve its performance and increase its competitive ability.QUACERT TIEU LUAN MOI download : skknchat@gmail. Research objectives With the above research rational, the research objectives are follows: - Clarify motivational tools for employees in organization.
- Analyze current situation of using motivational tools for employees at QUACERT. - Propose solutions to improving motivational tools for employees working at QUACERT. Research questions In order to reach the objectives mentioned above, the researcher will focus on answering the following questions: - What are the current motivational tools for employees in QUACERT? - How these motivational tools influent the performance of employee? - What are suggestions to improve motivational tools for employees working at QUACERT? 1. Research Scope This research focused on situation of using motivational tools for employees at QUACERT and how to make its influence become positive to employees‘ performance.
Research based on theoretical framework related to motivational tools such as: Maslow‘s Hierarchy of Needs, Adam‘s Equity Theory of Motivation, Hertzberg‘s Two-factor Theory, and Two -factors theory was main framework for study which were divided into two factors: Hygiene factor and Motivation factors. - Location: Studying motivation and motivational tools for employees at QUACERT.