NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES DEPARTMENT OF BUSINESS ENGLISH A STUDY ON THE SITUATIONS OF HUMAN RESOURCE MANAGEMENT AND SOME SUGGESTIONS FOR FUTHER DEVELOPMENT AT AN ENGLISH CENTER FROM 2021 TO 2022 Ha Noi, April, 2023 Đoàn Thị Thanh Mai - 11193263 - Business English 61A NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES DEPARTMENT OF BUSINESS ENGLISH A STUDY ON THE SITUATIONS OF HUMAN RESOURCE MANAGEMENT AND SOME SUGGESTIONS FOR FUTHER DEVELOPMENT AT AN ENGLISH CENTER FROM 2021 TO 2022 Instructor: Ass. Pham Thi Thanh Thuy Ha Noi, April, 2023 Doan Thị Thanh Mai - 11193263 - Business English 61A ACKNOWLEDGEMENT In addition to my efforts, the project's success is primarily dependent on the support and direction of many individuals. I would like to take this opportunity to show my gratitude for all those who supported this project be completed successfully. I would like to express my sincere gratitude to Mrs.
Tran Thanh Mung (Chief Executive Officer), Mrs. Nguyen Thi Thu (Sale Manager), Ms. Tran Thi Lan Huong (Former Teacher Supervisor), of MM English. I greatly appreciate you offering me the chance to follow and assist in the activities I needed for my reports.
I also thank all the colleagues at MM English who are willing to help me with the report whenever I need the information. It was only possible for me to finish the job with their supportive assistance. Moreover, I would like to acknowledge the encouragement, guidance, and support given by a number of responsible people during the preparation of this report. Throughout the semester, Ass.
Pham Thi Thanh Thuy from the Faculty of Foreign Language at National Economics University provided comments, recommendations, and direction on this report, for which I am very appreciative. Last but not least, I would like to express my gratitude to the Business English Department of the Faculty of Foreign Languages at NEU for giving me the necessary background information and business theory in advance of my career orientation in general and the internship program in particular, which have greatly aided in my completion of the project. Doan Thị Thanh Mai - 11193263 - Business English 61A EXCUTIVE SUMMARY Human resource management has grown in significance throughout the business world. Because human capital is critical to an organization's growth and sustainability, rising business competition has led to an increase in efforts by organizations to improve the procedures for hiring skilled employees.
Regardless of size, almost every organization faces the challenge of attracting and retaining qualified human resources. Organizations must differentiate themselves from competitors to attract and retain top talent. Human resource management is one of the factors associated with attracting and retaining qualified employees. The goal of this research is to assess the current situation and make recommendations for better human resource management at the company.
After establishing a theoretical framework, collecting data, and conducting a research survey by distributing a list of questions to 50 current and former employees of the company, the researcher identified and analyzed some key factors affecting human resource management in the company. According to the findings of the study, the most significant components influencing human resource management are recruitment, training, and compensation. Based on these findings, some suggestions are made that businesses should concentrate on developing the factors that have the greatest influence on compensation and benefits to foster employee-company cohesion. Furthermore, to produce more talented employees, the training process also must be more focused.
Doan Thị Thanh Mai - 11193263 - Business English 61A LIST OF TABLES AND FIGURES Figure 1.1: 10th grade entrance exam score of MM English during the 2018 — 2022 period Figure 1.2: The organizational structure of MM English Figure 1.3: The Center structure of MM English Figure 2.1: Recruitment Process Figure 2.2: Training and Development Processes Figure 3.1: Years of experience at MM English Figure 3.2: Recruitment situation at MM English Figure 3.3: Training situation at MM English Figure 3.4: Internal work motivation situation at MM English Figure 3.5: External work motivation situation at MM English Figure 3.6: Compensation and benefit situation at MM English ii Doan Thị Thanh Mai - 11193263 - Business English 61A ABBREVIATIONS Chief Executive Officer Human Resources Human Resources Management Learning Experience Officer Educational Consultants Customer Service Officer Learning Experience Manager Marketing Experience 1H Doan Thị Thanh Mai - 11193263 - Business English 61A TABLE OF CONTENTS EXECUTIVE SUMMARYY. CC 000000000480 i LIST OF TABLES AND EIGURES. <5 << Ăn g0 gu” ii ABBREVIA TIONS. HH ngờ iii INTRODUCTION.
00090800 1 CHAPTER 1: INTRODUCTION OF MM ENGLISH. Overview of MM English. The process offormation and d€V€ÌODITIHIE. HH TH ngờ 12 1.
Future DDIT€CÍHOHH. Họ ngờ 13 CHAPTER 2: LITERATURE REVIEW AND THEORETICAL FRAMEWORKS ON IMPROVING MANAGEMENT EFFICIENCY AND THE USE OF HUMAN RESOURIVS. Concepts of human resources and human resource management. HUMAN F€SOUTC€ IIAHŒĐCTHLCTHÍ.2 The management and utilization of human resources in the business 15 2.
Concepts of management and effective use of human resources. Measures to improve the efficiency of management and the use of FUIMAN FESOUPCES. The impacts of the environment on the management and use of NUMAN LESOUPCES. The content of human resource usage and management affects the effectiveness of human resource ufÏÏÏZAÏOT.
The need to assess the effectiveness of management and human T€SOHTFC€ HẨTÏHZ(ÍOTH. HH TT TK n4 18 Doan Thị Thanh Mai - 11193263 - Business English 61A 2. The content of human resource management affects the efficiency of management and use of human resources in the PusiH€§s. Training and developing human reSOUFC€S.
Summary Of Chapter 2.0 0 00098800906 30 CHAPTER 3: A STUDY ON THE SITUATIONS AND SOME SUGGESTIONS FOR FURTHER DEVELOPMENT THE HUMAN RESOURCES MANAGEMENT AT MM ENGLISH FROM 2021 TO 3.1 Actual situations in human resources management at MM English.1 Years of experience in the COTHỊDGHIV.2 Recruitment situation at MM ITigÌÏiSÏ4.3 Training situation at MM ETigÏiSÌ,.4 Work Motivation n6 nen. c1 KH nh kg ky 34 3.2 External IOfÏVAfÍOH. cv TH kt 35 Km12, ). Achievements, existence in human resources management at MM TEIE]ÏSÌH.
Summary Of Chapter Ê. HH 0000896 38 CHAPTER 4: SOME RECOMMENDATIONS TO IMPROVE THE EFFICIENCY OF HUMAN RESOURCES MANAGEMENT AT MM English. MM English's Goals and Development Direcfions.2 Some recommendation to improve the efficiency of human resource management at MM EngÌiSÌh.1 Improve the training process in the COIIDA@H.2 Improve the compensation system in the COIHHDQHV.<5<<< 41 Doan Thị Thanh Mai - 11193263 - Business English 61A 4.3 Strengthen bond among CMployees.scsecessessesecssecssccssccsessssseeees 42 CHAPTER 5: CONCLUSIONN. cọ nọ họ in 0000900 43 5.
Summary Of fIndingS. Limitations of the SUY. Recommendations for further studies. 5-55 5< 5 55 sse< se 45 REFERENCES APPENDIX Mái Doan Thị Thanh Mai - 11193263 - Business English 61A INTRODUCTION 1.
Research Background Renovating the management system and successfully utilizing human resources is one of the fundamental steps in the industrialization and modernization of the nation's processes to increase labor productivity, enhance workers’ quality of life, and improve their spirits. Human resource management is an indispensable activity of the organization, it is an integral part of enterprise management. All activities of an organization will not be effective without human resource management. People management is often the cause of success or failure in the production and business activities of enterprises.
How to effectively manage human resources is still the most difficult and challenging problem for enterprises and businesses in a transitional economy. Strong fluctuations in the business environment, cruel nature and the high demands of employees in the market economy, have put great pressure on managers to have new perspectives, acquire methods, and master new skills in people management. What measures enterprises use, what forms they take to promote the ability of employees to improve labor productivity and production and business efficiency is a very important and decisive thing. to the success or failure of that business.
On the other hand, understanding employee characteristics will help organizations reduce expenses, save time, and effort, making it simpler to accomplish corporate objectives. Understanding the existing state of human resource management at the organization is the first step in developing solutions to increase the effectiveness of employing human resources, which will lead to higher compensation, better working conditions for employees, and more business and production expansion. Seeing the meaning of improving the efficiency of labor use in manufacturing enterprises, during my internship at MM English, the author found that: although the company also has some management measures to manage and use of labor, they initially achieved certain results and effectiveness but still had some limitations. That's why the author chose the topic " A Study on the Situations of Human Resource Management and Some Suggestions for Further Development at an English Center from 2021 to 2022” as the subject of the graduation thesis.
Doan Thị Thanh Mai - 11193263 - Business English 61A 2. Research Objectives Firstly, describe the theoretical and practical foundations for the administration and utilization of human resources. Secondly, clearly state the actual use of human resources in MM English Thirdly, propose solutions to improve the efficiency of human resource use in MM English (if any) 3. Research Scope The thesis focuses on investigating issues relating to human resource theory and practice and potential improvements to that effectiveness in the near future.
The object of the research is to study issues related to human resource management in the company. Spatial scope: Research and propose solutions (if any) to human resource use in MM English Time range: The data are taken to study the thesis collected in 2 years 2021 to 2022 of MM English 4. Research Questions Question 1: What is the real situation of Human Resource Management in MM English? Question 2: What are some recommendations to make the situation better in Human Resource Management at MM English? 5. Research tool: Questionnaire 5.1 Purposes of the questionnaire Questionnaires are a great means of assessing someone's preferences, attitudes, behavior, and opinions.
Several types of questions can be used by researchers to collect qualitative and quantitative data, which results in more detailed findings. In this study, the author will use a questionnaire to conduct a survey with the following objectives: (i) gather public opinion regarding MM English's HRM; (1) Doan Thị Thanh Mai - 11193263 - Business English 61A comprehend the current state of HRM; (iii) investigate the effects of HRM on MM English employees; and (iv) gather ideas for HRM improvement.2 Scale of measurement The scale of measurement will be evaluated in order to ensure the measurement's correctness. In this study, Likert -5 scales are used to quantify the key elements of MM English's employer brand and their effects on application intentions: Scale 5: Strongly agree/ Very important Scale 4: Agree/ Important Scale 3: Neutral Scale 2: Disagree/ Unimportant Scale 1: Strongly disagree / Very unimportant 5. Research sampling of MM English’s employees Population: Current and former employees of MM English.
Sample: Because the size of the company is small, the study was made on about 50 employees. The questionnaire structure There are 4 parts in the questionnaire: - Introduction: The author prepares an introduction at the start of the survey to foster a welcoming atmosphere and encourage collaboration from respondents. - Sub-questions: Learn more about the demographics of the responders (gender, work experience, .) - Qualitative question: To gather some suggestions from respondents, - Specific questions: Clarify the contents of the research 5. Data collection - Primary data To better understand the status of Human Resource Management and its influences on employees, a list of questions will be created.
Every person can 3 Doan Thị Thanh Mai - 11193263 - Business English 61A complete the survey easily because it will be created on Google Form. The author will employ a five-level, order-based named Likert scale. The respondents simply read the content and mark the option that best reflects their ideas. - Secondary data The author gathers trustworthy and selective information from prior studies, articles and documents.