2 Writing for the Real World STUDENT BOOK AN INTRODUCTION TO BUSINESS WRITING Roger Barnard | Antoinette Meehan 2 Writing STUDENT BOOK AN INTRODUCTION TO BUSINESS WRITING Roger Barnard | Antoinette Meehan OXFORD UNIVERSITY PRESS Contents 1 Introducing yourself >introducingyourself: > writing an introductory Page 6 This is a brief email to introduce myself. email My name is Jenny Ho. » exchanging emails »> writing about work experience: | was appointed sales manager in July. Previously, | was with Costco Stores.
2 Arranging meetings » arranginga meeting: > writing to suggesta Page to. Could we meet sometime next week? meeting I'm afraid t'm out of town Tuesday morning. » writing to confirm or How about Thursday morning? change an arrangement >» apologizing for a change of plans: im afraid something has come up. > comparing formal and informal writing styles: ook forward to seeing you then.
/See you then. 3 Discussing travel » writing about definite plans: > writing about definite plans 1am visiting /| plan to visit Japan next month. travel plans Page 16 » making a polite request: » writing an itinerary I would like to visit your factory. Would this be possible? » promising to do something; We will send you a proposed itinerary immediately.
>» writing an itinerary: Meet Nobuo Wada in lobby. 4 Recommending > writing about indefinite plans: » writing about a probable Page 22 I'm probably/1 might be visiting the U. business trip » asking for recommendations: » replying to.a request for Can you recommend a good hotel? recommendations >» recommending: I would recommend the Garden Hotel. The service is excellent.
Kyoto is very interesting. 5 Inviting > inviting: Would you like to join me for lunch on Friday?» making an invitation Page 28 > accepting an invitation: » replying to an invitation Lunch on Friday would be great. | would be delighted to join you for dinner. » discussing likes and preferences: 1 love suklyaki.
tim afraid I don't care for suklyaki, but |do like tempura » refusing an invitation: Unfortunately, | have an appointment on that day. Writing for the Real World 6 Making inquiries > making an inquiry: » writing description ofa Page 38 We would like to know mare about company > giving a reason for writin » requesting a catalog, price We were given your name by Hendrik lbsen of IKEA. list, and details of discounts » describing your company: Our company is a small budget hotel chain. » describing your interest in a company’s products or services: We are considering changing our catering service: > making a request: Please send us your current catalog.
7 Placing orders » placing an order: > writing a cover letter Page a4 We would like to place an order for six desks, model » placing an order by email no. » filling out a purchase order Could you deliver the items by March 14? > writing list of items for a large order: We would like to confirm that we will receive a 10% discount. We will pay by certified check. 8 Responding to orders > acknowledging an order for goods: » making notes for an order Page 52 Thank you for your order no.
1230 dated June to. » replying to an order with » the passive: reasons for delay Your order is now being processed. » dealing with a problem with an order: Unfortunately, the model you requested has been discontinued. : » suggesting alternative action: We suggest that you purchase the new model.
9 Making payment » informing someone about payment: > writing to inform that Page 58 We have instructed our bank to transfer. payment has been made. » acknowledging payment: > acknowledging payment Our bank informed us yesterday that. > writinga reminder that a » reminding someone about late payment: paymentis due This is a reminder that payment of invoice #3204 is 14 days overdue.
» using the conditional: if we do not receive payment within five business days, we will take. Writing for the Real World 11 10 Complaints > introducing a complaint: > writinga letter of Page 64 Jam writing to complain about ourlast order, which complaint arrived yesterday, » respondingto a complaint » explaining a problem: We regret to inform you that the goods were damaged. The plaster casings were damaged in several places. > suggesting a solution: Please send us the replacement goods as soon as possible, » responding toa complaint: Please accept our apologies for.
We look forward to serving you again in the future. Tl Checking progress _» checking progress ona task or project: » writing to check progress Page 74 Hows the report going?; Iseverything on schedule? ona project or task > explaining progress: » replying toan inquiry Everything is going well. about progress Ihave a slight problem with my computer. > writing about cause and effect: ‘My alarm clock didn't go off.
As a result, | had torush toget ready. » using the present perfect: Have you contacted Mr. Ali yet? I've contacted Mr./ | haven't contacted Mr. 12 Interoffice memos _» writingashort memo: > writingamemoto Page 8o The new cafeteria has been completed.
employees > announcing a future event: > announcing what has The new model will be introduced next month. happened or will happenin > making a formal request: your firm or school All sales staff are requested to attend the meeting. Would all sales staff please attend the meeting. 13 Discussing proposals » makinga proposal and giving a reason: » makinga proposal for your Page 86 How about holding a videoconference?| think it company would reduce costs.
» responding to a proposal » reporting opinions: Everyone here thinks it’s a good idea, > asking for opinions: Could you let me know what you think by Friday? > responding to a proposal: I think it’s an excellent idea. | don't think it's a very good idea. | think we should. iv Writing for the Real World 14 Reports > writing a short report: > writing a short report ona Page 92 Earlier this month, | visited Italy to investigate business trip the possibility of introducing our products there.
» giving reasons: The reason for my trip was. » describing graphs and charts: Inthe first quarter, sales rose sharply. So far this year, sales have risen, » making recommendations: Based on my research, | recommend that we. 15 Social situations > congratulating: > writinga letter of Page 98 Please accept my congratulations on your promotion.
congratulation > expressing sympathy: » writing a letter of sympathy Iwas very sorry to hearof your accident. » writing a thank-you letter > condolences: We were saddened to hear of your husband's death. > thanking: Thank you very much for inviting us to dinner last Friday. Writing forthe Real World v 1 Introducing yourself N THIS UNIT YOU WILL II > write an introductory email toa business acquaintance » check your knowledge of email format » write a short description of your job and career 1 Anemail to a customer 1 Read the email quickly.
Why is John writing? To: Rita Singh | ce: | Subject: Introdu Dear Ms. Singh, | This is a short email to introduce myself. My name is John Weng, and | replaced Tony Lee as Tokyo branch manager of Axis | Sportswear at the beginning of this month. | joined the company | five years ago, and previously | was assistant manager of the | Singapore branch office.
RS Imports is one of our most valued customers, and | look forward to doing business with you in the future. If you have any queries, please do not hesitate to contact me. Sincerely, John Weng Are these statements true (T) or false (F)? Check (/) the correct box. T F a John is writing to an old friend.
lDI fe: b He started his new job last month. oO H c_Hestarted working for Axis five years ago. fe} Eh d_ Rita Singh works for RS Imports. oO oO e John wants to meet with Ms.
Singh very soon, I5) oO 6 Writing for the Real World Write the words and phrases in the email that have the same or similar meanings as the ones below. brief started working for ancHe before that clients = working with Ae questions feel free to sm get in touch with 2 Writing about your Use the information below and the words and phrases on the left in work experience exercise 1.3 to complete the introductory email from Jenny Ho. name: Jenny Ho she replaced: Jum Baker position: Marketing Manager company: Viva Cosmetics started new job: September / joined company: three years ago previous position: sales representative i sue 2} To: Vita Delgado KG ce: Subject: Introduction k Dear Ms. Delgado, This is a’ bef email to introduce myself.
My name is Jenny Ho, and |? ____ Jim Baker as® manager of Viva 4 on5 191 the company 7 ago, and5 — thatlwasa Seales : GH Enterprises is one of our most valued 1° and | lookforwardto'! withyouin the future. lfyou have any 12 = , please feel 13 _ to getin 4 wthme. Sincerely, Jenny Ho Writing for the Real World 7 2 PSE To write about your work experience, you can use these forms: | replaced Tony Lee (as sales manager) _at the beginning of | was appointed sales manager this month. last month, in July.
two years ago. | joined the company the IT. Department Before that, Iwas with Costco Stores. Previously, assistant sales manager.
in the publicity department. Complete these sentences by using the correct prepositions or no preposition (-). a |started work = September 21. b He left Excel Engineering May last year.Garcia joined our department ________ the end of last month.
d She was appointed Vice President last month. e Oscar Bruni started working for the company _________ 2002. f graduated from college — three years ago. > See page 129 for more information about times, dates, and prepositions.
3 Make notes about your work experience. Use real or imaginary information. present company / department / job: started: previous company/ department / job: 4 Use the notes to write two or three sentences about your work experience for an introductory email. 8 Writing for the Real World 3 Email format 1 Number the sections of Rita Singh's reply to John Weng in the correct order, 1-5.
Thank you for your email and congratulations on your new job. -J¬] ! look forward to working with you in the future, E JElll=]- Rita Singh Sincerely, To: John Weng Cc: From: Rita Singh (1) Dear Mr.Weng, Match the email sections from exercise 3.1 above with these headings: a complimentary close d_ signature b main body —__ e email header c_ salutation > See page 111 for more information about emails. 4 Writing task 1 mm Imagine that you have just started your present job (real or imaginary). Write an introductory email to a business acquaintance (real or imaginary).
You can use the email in exercise 1.1 as a model and the information you wrote about yourself in exercise 2. 5 Writing task 2 ma Exchange emails with a classmate and write a reply. You can use the email in exercise 3. 6 Writing and you Ask a classmate the questions below and complete the questionnaire with their answers.
Kind of business writing do you doin English? 4 What do you find difficult when you write in a English? grammar Oooo! Oo vocabulary punctuation spelling format (email, letter, etc.) levels of formality and informality Other: thúc 5 What would you like to do during this course? Ii like to work on my. grammar 3 Doyou hke writing in English? vocabulary oBo0o Yes, very much, punctuation Yes, it’s O. oOo spellin pelling Other; ——52. oO Writing for the Real World 2 Arranging meetings NI TẢ.