VNU — UNIVERSITY OF ECONOMICS AND BUSINESS FACULTY OF BUSINESS ADMINISTRATION HUMAN RESOURCE MANAGEMENT IN BACHKHOA APTECH COMPANY: THE FACTS AND RECOMMENDATIONS Supervisor’s name: Dr. Do Tien Long Student’s name: Do Minh Thinh Student ID: 12050098 Class: QH2012E-QTKD Program: International Standard Program Hanoi — May 2015 ACKNOWLEDGEMENT On completing this study, I would like to express my sincere thanks to many people who supported and assisted me with their enthusiasm in last three months! First of all, I would like to express my deepest gratitude to my supervisor, Dr. Do Tien Long- Lecturer and Faculty chairman of Strategic management subject of the Faculty of Business Administration, University of Economics and Business - VNU, for his great guidance and encouragement not only in thesis work but also in daily life. I am so grateful for his warm and sincere support and so sorry for disturbing him many times.
Second, I would like to send my special thanks to BACHKHOA APTECH INTERNATIONAL IT EDUCATION SYSTEM for their acceptance to let me be an apprentice here. This gives an active and professional working environment. I can learn a lot from Bachkhoa-Aptech’s organizational culture and working styles of the staffs. Third, I would like to express my gratitude to Ms.
Le Thi Nhi, my supervisor at Bachkhoa-Aptech,and to the staffs here. I also thank all nice teachers and staff of Bachkhoa-Aptechwhoarevery supportive and friendly to me while I was at the company doing this research. All of them did help me a lot by providing the Bachkhoa-Aptech’s information, sharing their working experiences here and their techniques used. Furthermore, they consider me as a staff of Bachkhoa-Aptech and guide me to follow Bachkhoa-Aptech’s regulations and giving me some tasks to understand more about how the company’s working.
Besides, it would be an unforgivable mistake if I forgot to acknowledge the change that Business Administration Faculty provide me four unforgettable years of my student life with full of priceless experiences and memories with a lot of lectures and friends in Faculty of Business Administration. I could improve a lot both my knowledge, skills and could get in touch with the real working environment. H Finally, I wish to thank all my alumnus and friends to for their sharing, support and encouragement needed during my implementation of this paper. With the deepest gratitude from my heart, I wish all of you health and happiness! DO MINH THINH HA NOI, MAY, 2016 ili TABLE OF CONTENT: ACKNOWLEDGEMEN To svesesnscsesessatesssossoocessnasteaseaneasseasoossasscrsenssosssesseseessussosessessess i TABLE OF FIGURES S sssssvessscspessesescisssonssetscsseasssnonstsnnsonseneserssenonsecedocesenenceasoneansenes vi IBSTRACCTT:s¿c:cccczicccczccn0inn11701516116616110556563536885504S50đ861804508881808S89558ã38/5855850566155E55500808 vii INTRODUCTION ccncesscsussascessesnanossosanstnensccssnoussssoustosnciscavetocsssiestacsssssesvesteiessessancestes 1 1.1 Define the significant OF research was ssiavcasasssnccsasssansvanevsescssesevenawsunvavessesnasssesexcoss 1 LZ ANI OF TES CALC I scnsecesrsarcereareseassecescnamemenpees stato eaes 200500700000 Aenea guglMggiEat2S0Sg0 3 1.3 NSERTGHSUD]GGĂNinsvsstsneererrrdridtoiniidiiSTGS0530/80058E15303181980050520008830503.
4 125 tR-CSE RE NSC O[)C to, csccsce se d5 5022.KeS€ärEH SIEIGTUE crsseiseoiiiinsiirosbistiagsssssgBptoSSDEEA43g6508/x53E43ÿL804EE82Đt2S58533388u8.xg 5 CHAPTER 1: LITERATURE REVIEW: THE BASIC THEORIES OF HUMAN RESOURCE MANAGEMENT IN THE BUSINESS OF EDUCATION 8sisssssssvsssxssssonesevessessseesassseanssasansnsstenvosdeeassussstsssansaseasoussensssvessssssnssassscaess 6 1. THE BASIC THEORIES OF HUMAN RESOURCE MANAGEMENT.1 Definition of Human resource management .-- -- - «5s ++sss+ss+sceseex+ 6 1.2 Functions of Human resource managemen.3 The significance of human resource managermeII. INTRODUCTION TO HIGHER EDUCATION SECTOR.1 Brief introduction about higher education industry.2 Characteristics of higher education Sector .3 Roles of higher education S€Ctor 0. HUMAN RESOURCE MANAGEMENT IN HIGHER EDUCATION SECTOR orisesszrvenneas 12 0n 14g stats lang SN: ompaneveneeenensnonsnonensoassans 5DD157014191-S00E.2 Content of Human resource management in higher education.3 Meaning of Human Resource Management .--- -s- -« +s «<< x+cex 24 IV CHAPTER 2: RESEARCH METHODOLUOC YỶ.
5< < <5 se xe me 25 2.-- - cv HH ng ngư 25 2.1 Participant Obs€rVAafIOT.- --- «ch HH HH ng nh 26 212; Direct ObServatton xáczssxrsezcseruék nga 15 ngnn HDESH10580E5X5G8RE-174255.3 Semi-structure ITI€TVICW. HH HH nh 27 2.-- --- - G311 vn TH HH ng ng ng ng re 27 2. --- Ghing nrờ 28 CHAPTER 3: ANALYSIS c.1 BACKGROUND OF BACHKHOA APTECH INTERNATIONAL IT EDUCATION SYSTEM (BACHKHOA-APTECH).1 The history of formation and developmeñ1.2 Vision, mission and core ValUe .- -- -- --« ««s + cv cv ssk*v*kekeeeeesszssssxsxe 30 3.2 THE STRUCTURE OF BACHKHOA-APTECH.1 The present situation of human r€SOUFCC .2 The situation of human resource management in Bachkhoa-Aptech .3 Training and development of human resources .4 Assignment and use of human resources .5 Salary policy and compensation .4 EVALUATING HUMAN RESOURCE MANAGEMENT AT BACHKHOA- ÁN 2L,Co eccssseesnersneressessislasEtbsEosEtesSiiotxsx3ssbzbciustvSiSd0GuptgigSptivigifpsgbitBfidSrbdgitBBsibpcBli 44 CHAPTER 4: FINDINGS AND DISCUSSION.1 FINDING AND DISCUSSION.-- càng HH HH HH rệt 45 4.2 THE PROPOSED SOLUTION TO PERFECT THE HUMAN RESOURCES MANAGEMENT PROCESS AT BACHKHOA-APTECH.1 Human resources management Structure .2 Improving labor reCrUIfI€TI.3 Improving training and development system.4 Improving Salary policy and compensation policy .5 Improving preferential treatment regimes for stafF.3 SOME OTHER SUGGESTED SOLUTIONS.4 SUGGESTED RECOMMENDATIONS TO GOVERNMENT TO IMPROVING HIGHER EDUCATION SECTOR. 5c Scc<c<ccsxxes 52 CONCLUSION.
0 HO Họ HH TH. TH go me 54 1. ANSWERING THE RESEARCH QUESTIONS.- --- 5Á c2 + + 2x 1tr rrrrree 55 EB)/000. 56 REFERENCES VI TABLE OF FIGURES: Figure 1.1Roles of Human Resource Management .2 The Education System in Viet NAWH.
Sen he 12 Figure 1.3 Components of labor force in Education S€€ÍOF.4 Employee recruitment Process .1 Components of data analysis: interactive model .1 Organizational Structure of Bachkhoa-Áptech,.--cc+cssxcscsss2 32 Figure 3.3 Staff Structure by Ø€H€FF. St SE SA k4 TH HT HH ghi 37 Figure 3.4 Recruitment Process in Bachkhoa-Ảptech.- c ccc sec csseecsrsees 39 Figure 3.5 Training and Development process in Bachkhoa-Áptech. 40 Vii ABSTRACT Human resources management is extremely important for every company. It refers to the recruitment, training, compensation, encouragement, create work environment for employees.
Building good governance system helps companies to use human resources efficiently, increase production efficiency. It helps companies adapt to volatile environments. The thesis was conducted with the purposes that investigating the interpretation of human resource management in studied company and actual personnel management process daily in order to find out how human resource management is applied in practice. After that, the thesis aims to give suggested solutions to improve current situation in studied company in order to increase its performance effectively.
In this thesis, the author has use several research methods when it was conducted such as the deductive approach, the qualitative research method, and semi — structured interviews. Beside all results derived from principles of human resource management, this thesis also contributes to several suggested solutions for studied company base on these principles. Key words: higher education sector, human resource, human _ resource management, personnel process in education, INTRODUCTION 1.1 Define the significant of research Since 1990, human resource management is considered to be the deciding factor that takes sustainable competitive advantage for organizations[1,2]. Human resource management plays a central role in the establishment of the organization, helps organizations survive and grow in the market.
Each socio-economic patterns are associated with a certain production methods, trends in increasingly complex governance together with the increasing development of the social economy[1-3]. On today's market, companies are facing the challenge to maximize efficiency offers its products and services. This requires attention to quality products and services, to marketing and sales methods as well as possible internal process efficiency. To achieve this goal, they rely on some of its biggest asset that is "human resources".
Recognizing the importance of human resource management in enterprises today, they have been focused on this issue, and the business has reaped achievements. However, in fact the management of human resources in today's enterprises are still facing many significant challenges. Difficulties and the biggest challenges for companies today is not the lack of capital or technical qualification but is how to manage human resources efficiently.Currently, Vietnam enterprises use on average only about 40% of human resource capacity that they own, and the proportion is far more difficult to explain in office block employee groups. The cause of this problem lies in the fundamental weaknesses in the administration of human resources.
Moreover, only very few enterprises have workforce planning in the long term. According to the statistics, as many as 85% of enterprises in Vietnam perform demand forecasting based on the number of employees needs to be replaced, only about 15% is based on the change in science, public technology, demand for products and services, capital size[3],. In addition, excess or shortage determining workers only defined by each department based on the current workload, not with the participation of HR department. Human Resources Department received only functional employment targets and implementing the recruitment.
Research on human resource management have been carried out by many scholars across the world. The study was done with many business models of production, business services, however, there is little research on human resource management in the higher education sector.The education sector has long ceased to be the state own mission, it was expanded and developed to a new level with the participation of enterprises as private education. They have made great contributions to the improvement of people's knowledge, qualifications and social skills as well as contributing significantly to the socio-economic development[18, 24, 25]. However, the open door policy of market economy also has put education face a stiff competition, trading education is suffered a great pressure on the market from many sides.
To develop and survive, businesses must find positive solutions to business development, increased sales and profits, maintain the prestige and position in the market. Due to the characteristics of the education sector, this produces mainly services, so workers in the industry have distinct characteristics in compare with other industries. Therefore, an effective measure to be able to stand in the market business management education is to a human resources scientifically and effectively. Today, along with the continuous development of science and technology, and the process of globalization going strong, competitive elements of traditional businesses such as capital, raw materials, technology.
has gradually become saturated. Therefore, human resources gradually become the new competitive factors critical to the survival and development of organization. Back to the Vietnam situation, the Bachkhoa-Aptech is a private business operating in the field of higher education in general and information technology training sector in particular. Operating in the field of information technology training requires team Bachkhoa-Aptech needed quality human resources, to be able to operate in the environment of daily changes in information technology field.
Bachkhoa-Aptechhas effective human resource management policies to be able to operate and grow in the market. However, as many other companies in Vietnam, the Bachkhoa-Aptech is not pay enough attention to human resource management so, they have not used their labor effectively.As an intern at Bachkhoa-Aptech, the authors found that to survive and sustainable development, first of all, companies need to strengthen the system of human resource management. During practice, the authors have observed personnel activities of the company, and found many shortcomings in the work of personnel, thus the authors selected the topic:" Human resource management in Bachkhoa Aptech company: The Facts and Recommendations". Looking at the fact that, the study of human resource management issues in the business of education in the present time is essential.
The thesis expects that research results would provide additional research resources as well as practical references to contribute to help educate businesses have better orientation in the field of human resource management.During the implementation process, the paper inevitable mistakes, we hope teachers and experts contribute ideas for topics for further improvement.2 Aim of research With the thesis’s title “Human resource management in Bachkhoa Aptech company”, the purposes of this research are to contribute to the understanding of how human resource management principles can be applied into a company, particularly higher education enterprise and how can these principles can improve the recent educational service of Bachkhoa-Aptech as well as its performance. The aim of research is to answer the following issues: Research question 1: Systematizing the theories of human resources management field. Research issue2: Assessing the situation in human resources management company Bachkhoa-Aptech. Research question 3: Proposing solutions to complete the human resources management at process in the Bachkhoa-Aptech.3 Research subjects Research subjects include human systems inBachkhoa-Aptech.