L1 SS Communication BS Contents Introduction Needs analysis Learning journal Grammar practice Grammar reference Present tenses Present tenses 56 Past tenses 10 Past tenses 56 Will and going to 12 Will and going to 57 Modals Modals 57 Conditionals lồ Conditionals 58 —ing forms and infinitives 18 —ing forms and infinitives 58 Comparatives and superlatives 20 Comparatives and superlatives 59 Relative clauses 22 Relative clauses 59 Articles 24 Articles 60 Determiners 26 Determiners 60 Passives 28 Passives 6l Reported speech 30 Reported speech 6l Vocabulary practice Vocabulary reference Companies and offices 32 Companies and offices 62 Finance 34 Finance 63 Human resources 36 Human resources 64 Logistics 38 Logistics 65 Meetings and conferences 40 Meetings and conferences 66 People and places: 42 People and places 67 Planning 44 Planning 68 Production and processes 46 Production and processes 69 Projects and teams 48 Projects and teams 70 Sales and marketing 50 Sales and marketing 7l Telephoning and e-mailing 52 Telephoning and e-mailing 72 Training 54 Training 73 Answer key 74 Introduction The DELTA Business Communication Skills series uses a learner-centred approach to develop key communication and language skills essential for today’s international business environment. The series is designed for learners of business English at pre-intermediate and intermediate level, either pre-service or in-service, and it can be used either in the classroom or for self-study. Business English Language Practice aims to support the other books in the series by developing grammar and vocabulary skills. It is split into two sections — Grammar and Vocabulary — each containing 12 units, which focus on the key areas covered in the rest of the series.
@ The Grammar section covers meaning, plus use and form. @ The Vocabulary section covers meaning, spelling, pronunciation, collocations and word families. Each unit has a Practice section and a Reference section. The book also contains: @ Needs analysis.
This encourages you to consider what you need to focus on in order to get the most out of the book and your learning. This provides the opportunity to reflect and personalize what you have studied in the book. This is designed to enable you to work either alone or with a teacher. How to use this book Step | Start by working through the Needs analysis (pages 5-6).
This will help you to: @ consider your strengths and weaknesses in English grammar and business vocabulary; @ identify and practise your immediate and future needs for grammar and vocabulary; @ determine the order in which you work through the units in this book. Step 2 Familiarize yourself with the Learning journal (page 7), to which you are asked to refer at the end of every Practice section. Step 3 Work through the units in the order you feel most appropriate to your needs and interests. We hope you enjoy using this book.
S -Ciowe KCL Susan Lowe and Louise Pile Authors About the author: Susan Lowe and Louise Pile have extensive general and business English teaching and teacher-training experience. They have written and edited a range of print and multimedia language-learning materials. +: Introduction Needs analysis Consider how effective you are in business grammar and vocabulary by answering the questions below and on the next page. Choose the correct options to complete the sentences.
Then check your answers on page 74 and work through the Prioritizing your needs section on page 6. Grammar Present tenses Comparatives and superlatives 1 My boss work before 7 a. at least twice a week. 13 James is much at finance than Henry.
astarts bisstarting c does start agood bbetter c well 2 Atthe moment, sales very quickly. 14 The Oxford branch is successful in the whole company. aincrease bareincreasing c increased athemore bmore cthe most Past tenses Relative clauses 3 Only six people the training yesterday. 15 My boss, is the head of HR, is planning to retire aattend bareattending c attended early.
4 What at your appraisal last week? awho bwhich cthat adid you discuss byoudiscuss cdo you discuss 16 The department I work in is under tremendous Will and going to pressure. 5 Are you late? you a lift to work if you like. awhat bthat cwho alllgive bl give cl giving Articles 6 It’s already decided. We the conference in May 17 Have you seen report we were talking about this year.
earlier? aare going tohold bheld chold athe ba c— 18 I'm designer and I work for Shiptons. Modals 7 Tm not sure what to do about the meeting. I just aan ba cthe postpone it. Determiners acan bshall cmight 19 I’msorry, but I don’t have money on me.
You go into the chemical research lab. asome bany cmany adon’tneedto bmustn’t ccouldn't 20 Don’t worry. We've still got time left before the meeting. Conditionals aalittle blittle cfew 9 IfI were you, I for the job.
awould apply bapply c applied Passives 10 Ifsales : further, the company will be in trouble. 21 Due toa lack of support, the exhibition awill fall b fall c are falling a hasbeen cancelled bhascancelled c cancelled —ing forms and infinitives 22 All staff reaching their target a bonus. 11 My colleague suggested out for lunch. a will give bwillbe given c give atogo bgo cgoing Reported speech 12 Are you hoping promotion? 23 My boss told me she her job.
atoget bgetting cget awouldhate bhating c hated 24 Sylvie said she to take early retirement. awanted bwill want c want Needs analysis ae Vocabulary Companies and offices Production and processes 1 KP Recruitment hasn't been in business for very long. It is 15 Eduardo earns more money if he works the night company. astock bshift c batch aanupcoming ba well-established ca multinational 16 We’re planning to more to meet demand.
2 The media are reporting the unexpected between aproduce bproduct c production JG Construction plc and DesignIt. amerge bmerger c merged Projects and teams Finance 17 Have we gota ? We need to know the start and end dates for the project. 3 Sales have continued to go down over the last few months a specification bdeadline c schedule —they’ve to 10,000 units per month. 18 Before starting the project, we need of costs.
adropped bincreased c evened out 4 We don’t make much money on those products, but we do aestimate banestimation c estimated on the E754 — it’s quite. Sales and marketing aprofit b profitable c profitably 19 We're the advertising campaign in May this year. Human resources apromoting b inquiring c launching 5 Helmut is only 59, but he’s already planning what he’ll do 20 GlobePharm plc is reducing its prices to remain during his acompete bcompetition c competitive aretirement bpension c application Telephone and e-mailing 6 JP Electronics looks after its staff — all have good salaries and opportunities for training. IfI , TH call you back.
aemployees bemployers agetcutof bgetthrough cleave a message c employment 22 Please refer to the prices in the document. Logistics aattach battachment cattached 7 The goods are being loaded onto the lorry, about to be Training adelivered bdispatched c ordered 23 How many are there on each day of the training 8 Our usual course? has let us down, so we are looking for a new one. aprogrammes bexams c€sessions asupply bsupplier c supplies 24 This course should help participants writing skills. Meetings and conferences adevelop bdevelopment c developed 9 Linda took notes in the meeting, so she is typing up the Prioritizing your needs aminutes bhandouts c agenda Step | 10 Are you able to the meeting tomorrow? Each unit of Business English Language Practice focuses on a aattendance battendee cattend different area.
After you have completed the Needs analysis, look at the contents page and think about which areas you People and places need to work on. Developing your awareness of what you 11 The Head of Production speaks to workers on the __ already do well and what you could do better will allow you to every day. focus on improving those skills you really need. a office bfactory c shop floor Step 2 Note down the units you would like to work through in order 12 Helen currently a team of 12 people.
of priority for you, in terms of the area in which you feel the amanages bmanagers c managed weakest (using your answers to the questions on this page and page 5 as a guide), or which is currently of most importance to Planning you. If necessary, discuss and agree this with your teacher. 13 We should not open any more offices. However, we need to and produce a wider range of goods.
Priority Unit and focus area a downsize b diversify expand Sei 14 Next year’s results aren't. — we had good results last year, but bad ones this year. apredictable b predict c prediction Step 3 Before you start working through the units — in the order you have decided on — look at the Learning journal on page 7. Learning journal During the course As you work through each unit, summarize helpful language (grammar and/or vocabulary) from each unit.
An example is given, but what you note down will depend upon your own learning pattern. Unit: Useful language: Example Unit: Articles Useful language: ‘America’, but ‘the USA’ | am a web editor. Can | speak to the manager’? After the course _ It is important to consolidate your learning, both during the course and afterwards at work. After you have completed each unit, you should decide how you will continue to develop your language skills, for example which practice exercises you will do or which reference sections you need to look at again.
Note that it is helpful to give yourself realistic deadlines! Make notes, for example using a framework like the one below. Unit: I need to: To do this better, I intend to: Example Unit: Projects and teams Ineed to: be able to talk about projects to clients and my team members To do this better, I intend to: — do all the practice exercises again in the next two weeks. ~ use five of the words and phrases at the team meeting next month. This book is designed to be used during and after a course, so keep it with you and refer back to it whenever you need to, and keep adding to your notes! Learning journal "GRAMMAR PRACTICE Present tenses ‘Before you do these exercises, look at page 56 of the Reference section.
Form: Present | Complete the advertisement using the correct form of the verbs simple in brackets. (you/want) to improve your telephone skills? m2 (you/often/feel) nervous about giving a presentation? The company PTL 3 (provide) one-to-one tuition. Delegates often 4 (say) how much they 5 _ — (value) the individual support they 6 (receive) from the experienced trainers. Each month, we also 10 — — — (run) courses - simple forms ` for employees of small firms and individuals.
Before a course, our head trainer always nounced in thr e: s và Jz{ finds, ISI work 11 (meet) clients and 12 _______— (find) out what their needs are. Form: Present 2 Complete the conversation using the correct form of the verbs in brackets. continuous Bipun: Hi, Atul. Good to see you again.
Bipun: Oh,really?I4_ — — (work) on the exhibition stand this morning, orming the k hóc participle, chec but[°_—— — (not/plan) to be here after 1pm.6_———_ (you/do) ng - ve rb s your spelli anything at lunchtime? the ending in -e drop Atul: Not really. Let’s meet up. be fo re ad ding final -e g) .9- providin Bipun: Sure. Anyway,who7 (you/work) for these days? Atul: I’mstillat Xcom, althoughI8 (not/manage) the same project any more.I[23_ (now/run)a project to develop new DVD-based toys.
The company 10__ — (face) increased competition, so who knows how long I'll be there! Bipun: It’s the same forme. We 1! ___ (not/sell) as many TV games as we used to. The marketl2_ (change), but the company 13 (not/keep) up with these changes.