NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES BUSINESS ENGLISH DEPARTMENT THE IMPACT OF JOB SATISFACTION ON JOB PERFORMANCE OF THE ACADEMIC DEPARTMENT ON A JOINT STOCK COMPANY IN HANOI AND SOME RECOMMENDATIONS Hanoi, April 2023 NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES BUSINESS ENGLISH DEPARTMENT THE IMPACT OF JOB SATISFACTION ON JOB PERFORMANCE OF THE ACADEMIC DEPARTMENT ON A JOINT STOCK COMPANY IN HANOI AND SOME RECOMMENDATIONS Instructor: Ass. Pham Thi Thanh Thuy Hanoi, April 2023 Nguyen Phuong Linh — 11196352 — Business English 61A ACKNOWLEDGEMENT First and foremost, I would like to express my deepest gratitude to my research supervisor, Ass. Pham Thi Thanh Thuy for her dedicated guidance, professional advice, and for her unconditional help with the proofreading and editing of the paper. Without her invaluable guidance, the thesis would be far from complete.
Secondly, I would also like to thank lecturers at the National Economics University, especially lecturers in the Faculty of Foreign Languages who have imparted knowledge to me over the last four years and have provided me with essential and sufficient background knowledge and theory in both the linguistics and business fields in preparation for my career orientation, which has greatly aided my project completion. Thirdly, I would like to send my warmest thanks to all staff at Hamia Online Technology and Education Joint Stock Company who have supported me in the internship process and help me to complete the thesis. No word comes close enough to describe my gratefulness for my leader Miss. Nguyen Cong Thuy Linh (Head of Academic Department) and my co-workers working in the company for providing me with all the information that I need for the thesis.
Finally, I especially give my heartfelt thanks to my family and my dearest friends who always support me and motivate me through the process of doing this thesis. Without their encouragement, the thesis would have probably fallen behind schedule. Nguyen Phuong Linh — 11196352 — Business English 61A TABLE OF CONTENTS LIST OF ABBREVIA TIONS.- ng HH HH Hy 1 LIST OF TABLES AND FIGURRES.- Ghi, il INTRODUCTION 0117. 1 CHAPTER 1: INTRODUCTION OF HAMIA ONLINE TECHNOLOGY AND EDUCATION JOINT STOCK COMPANY.
HAMIA ONLINE TECHNOLOGY AND EDUCATION JOINT STOCK 60 9)/12.HH HH hệt 5 1. Vision - Mission - Value. Operating NiStOry na. SH HH rry 7 1.
Information about the Academic Department of HAMIA. Brief introduction of the Academic Department of HAMIA. Structure of Academic Department. Tasks of Academic employee in the Academic Department .++ 9 CHAPTER 2: LITERATURE REVIEW AND CONCEPTUAL FRAMEWORK OF JOB SATISFACTION AND JOB PERFORMANCE 11 2.
Theoretical literature review .1 Definition of Job SAatisfACtion. Definition of JOD Performance. Factors affecting Job Satisfaction. Dimension of Job PerfOrmance.
Determinants Of Job PerfOrMance. Relationship between Job satisfaction and Job performance. ---- «kh HH ng ngư 20 CHAPTER 3: THE IMPACT OF JOB SATISFACTION ON JOB PERFORMANCE OF THE ACADEMIC DEPARTMENT ON A JOINT STOCK COMPANY IN HANOOI.-- - - Ăn TH HH9 HH re 22 3. Factors affecting employee's Job safIsfacfIOn.
Employee’s satisfaction from the amount ofpay and financial COMPENSATION. Gv HH HH nh 22 3. Employee’s satisfaction with opportunities of being promoted. Employee’s satisfaction in relation with their co-workers.
Employee’s satisfaction in relation with their superViSOF. Employee's satisfaction with the work I1selƒ.«---««<<s<+<s<+ 26 Nguyen Phuong Linh — 11196352 — Business English 61A 3. The impact of employee's Job satisfaction on Job performance. 27 CHAPTER 4: RECOMMENDATIONS TO IMPROVE EMPLOYEES’ JOB SATISFACTION AND JOB PERFORMANCE.
Summary of the findings 2.- - -- + + 1x 1919911 ng rry 29 CONCLUDSION.- LH HH ng ng HH Hệ 31 LIMITATIONS OF THE STUDY. 5 Nguyen Phuong Linh — 11196352 — Business English 61A LIST OF ABBREVIATIONS HAMIA ONLINE TECHNOLOGY AND EDUCATION JOINT STOCK COMPANY Science — Technology — Engineering — Mathematics Information technology IT Human resources HR Nguyen Phuong Linh — 11196352 — Business English 61A LIST OF TABLES AND FIGURES Table 2. Academic intern tasks Table 2. Academic intern requirements Table 2.
Academic intern benefits Table 3. The impact of employee's Job satisfaction on Job performance Figure 1. Organization chart of HAMIA Figure 1. The percentage of students renewing their English courses at HAMIA in the 2018-2022 period Figure 1.
The diagram of Academic Department structure Figure 2. Conceptual framework Figure 3. Satisfaction from pay Figure 3. Satisfaction from promotion Figure 3.
Satisfaction from co-workers Figure 3. Satisfaction from supervisor Figure 3. Satisfaction from the work itself 1 Nguyen Phuong Linh — 11196352 — Business English 61A INTRODUCTION 1. Research Background Area of job satisfaction is mostly studied and a popular subject in the literature of organizational behavior and psychological research.
Work satisfaction, factors affecting work satisfaction, and results of job satisfaction have all received an enormous amount of emphasis in recent years. Organizations need to accomplish their objectives, have competitive benefits, and maintain sustainability. When it comes to achieving success, employees are one of the main resources and the internal stakeholders of an organization. Many organizational behavior scholars, employees, and managers agreed that job satisfaction is important to an organization.
According to Frank (1978), Job satisfaction has been linked to productivity, motivation, absenteeism and tardiness, accidents, mental health, physical health, and general life satisfaction. Numerous studies revealed that a variety of factors, including the job itself, company policies and practices, advancement, pay, rewards, challenge, work group, work status, coworkers, creativity, moral values, flexibility in enrichment, leadership style, recognition, responsibility, job safety and security, social status, supervision, variety, working conditions, and the degree of transparency in the company, all have an impact on job satisfaction. Divya (2013) states that job performance is commonly chosen for researching, yet poorly defined concept in industrial and organizational psychology that deals with the workplace. It most commonly refers to whether a person performs their job well and it is an extremely important criterion that relates to organizational outcomes and success.
Job performance is a multi-dimensional concept, and the overall individual performance will affect the organizational performance. Job satisfaction and job performance are both subjects in organizational behavior and human resource management. The relationship between job satisfaction and performance is still controversial. It is unknown whether the relationship between job satisfaction and job performance has been studied here in Vietnam and particularly in the Nguyen Phuong Linh — 11196352 — Business English 61A technology and education industry.
Therefore, this study’s intention is to discuss the impact of job satisfaction on job performance in a joint stock company in Hanoi, Vietnam. Research Objectives The general objective of the study is to determine the impact of job satisfaction on employee’s job performance at HAMIA. The specific objectives of the study are: (1) Identifying the determinant affecting HAMIA academic employees’ job performance. (2) Determining whether there is a positive or negative relationship between the job satisfaction and performance of academic employees at HAMIA.
(3) Fiding out some ways to enhance HAMIA employees’ job satisfaction and job perfomance. Research Scope (1) Impacts of Job Satisfaction on Job Performance (2) Research scope: Only focuses on Academic employees at HAMIA (3) Contents: Job satisfaction, job performance 4. Research Questions Question 1: What is the determinant affecting HAMIA academic employees’ job performance? Question 2: What is the relationship between job satisfaction and job performance of the academic employees at HAMIA? Question 3: What are some recommendations to improve HAMIA employees’ job satisfaction as well as job performance? 5. Methodology This work has adopted a quantitative research method.
The sample population for this study consisted of employees from the Academic sector in an organization located in Hanoi, Vietnam. This sample was selected because the author is a part of this department and she understands that her co-workers have the experience in Nguyen Phuong Linh — 11196352 — Business English 61A facing job satisfaction and performance, whether they faced it with someone, or it happened to them personally. The sample size of this work was 29 employees. Data collection was done using an online survey questionnaire.
The questionnaire comprised three parts, which were demographics, job satisfaction, and job performance. The response was recorded based on the 5-point Likert scale. e Scale 1: Strongly disagree e Scale 2: Disagree e Scale 3: Neutral e Scale 4: Agree e Scale 5: Strongly agree Data analysis was carried out using a basic percentage statistical analysis approach. Organization of the Study The study consists of four main chapters: Chapter 1: Introduction of Hamia Online Technology and Education Joint Stock Company The general information about Hamia Online Technology and Education Joint Stock Company and Academic department would be in this first chapter.
Chapter 2: Literature review and conceptual framework of job satisfaction and job performance The second chapter explores the theoretical foundation of the concept of job satisfaction and job performance, including definitions and the relationship between them. Chapter 3: The impact of job satisfaction on job performance of the academic department at Hamia online technology and education joint stock company The data gathered from participants is examined in the third chapter. Based on this study, the author will be able to identify the factors influencing academic employees’ work satisfaction at HAMIA, as well as its impact on their performance. Nguyen Phuong Linh — 11196352 — Business English 61A Chapter 4: Recommendations to improve employees’ job satisfaction and job performance The final chapter is a summary of the entire study.
In addition, some suggestions from an expert in the company will be given to improve employees’ job Satisfaction, thereby increasing their job performance. Nguyen Phuong Linh — 11196352 — Business English 61A CHAPTER 1: INTRODUCTION OF HAMIA ONLINE TECHNOLOGY AND EDUCATION JOINT STOCK COMPANY 1. HAMIA ONLINE TECHNOLOGY AND EDUCATION JOINT STOCK COMPANY 1. Company profile According to the company’s website, HAMIA is a company with the primary goal of delivering educational support services, now having the leading English and Informatics training system in Vietnam.
This system provides diverse courses in English and STEM/AI Robotics at a reasonable cost for students worldwide of all ages and levels through online platforms such as Skype, Zoom, Google Meet and Hamia Meet with advanced learning methods as well as Vietnamese and foreign teachers full of pedagogical certificates and teaching experience. Some general information of HAMIA ONLINE., JSC are listed below: e International Name: HAMIA ONLINE TECHNOLOGY AND EDUCATION JOINT STOCK COMPANY e Vietnamese Name: CONG TY CO PHAN CONG NGHE VA DAO TAO TRUC TUYEN HAMIA e Abbreviation Name: HAMIA ONLINE., JSC e Address: 2nd floor, 66 Truong Cong Giai, Dich Vong Ward, Cau Giay District, Hanoi City, Vietnam e Operation Date: 2016-11-21 e Website: https://ispeak.vn/vi e Email: info@ispeak. Vision - Mission - Value 1. Vision According to the company’s website, with the aspiration to pioneer in applying 4.0 technology to the field of education and training, HAMIA has become the leading online English and Informatics training solution provider system for students across the country and overseas.
HAMIA is proud to be one of the only online training systems that applies AI technology in teaching activities to improve teaching and learning quality, and optimize students’ learning time, supporting Nguyen Phuong Linh — 11196352 — Business English 61A them to choose suitable teachers and learning methods with cost-effective and high efficiency. HAMIA is increasingly affirming its position as a strong and professional organization, as well as gaining more and more trust with all customers and becoming the first choice of students and parents around the nation. Mission As stated on the website of the company: Accompanying and winging dreams with generations of students, contributing positively to the development of the community and society, HAMIA’s missions are to bring a flexible and effective online learning model, with high-quality learning programs, low cost and flexible time, giving everyone the opportunity to learn, access and satisfy their passion for the languages and informatics.