ĐẠI HỌC QUỐC GIA HÀ NỘI TRƯỜNG QUẢN TRỊ VÀ KINH DOANH --------------------- NGUYỄN NGỌC QUANG SOLUTIONS TO IMPROVE THE EFFICIENCY OF HUMAN RESOURCES MANAGEMENT AT THUONG TIN POWER COMPANY NGHIÊN CỨU GIẢI PHÁP NÂNG CAO HIỆU QUẢ HOẠT ĐỘNG QUẢN TRỊ NGUỒN NHÂN LỰC TẠI CÔNG TY ĐIỆN LỰC THƯỜNG TÍN LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2023 ĐẠI HỌC QUỐC GIA HÀ NỘI TRƯỜNG QUẢN TRỊ VÀ KINH DOANH --------------------- NGUYỄN NGỌC QUANG SOLUTIONS TO IMPROVE THE EFFICIENCY OF HUMAN RESOURCES MANAGEMENT AT THUONG TIN POWER COMPANY NGHIÊN CỨU GIẢI PHÁP NÂNG CAO HIỆU QUẢ HOẠT ĐỘNG QUẢN TRỊ NGUỒN NHÂN LỰC TẠI CÔNG TY ĐIỆN LỰC THƯỜNG TÍN Chuyên ngành: Quản trị kinh doanh Mã số: 8340101.01 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: TS. NGUYỄN QUỲNH HUY HÀ NỘI - 2023 ACKNOWLEDGEMENTS After studying and researching with the enthusiastic assistance of teachers, friends, and colleagues, thesis Master of Business Administration with the topic “SOLUTIONS TO IMPROVE THE EFFICIENCY OF HUMAN RESOURCES MANAGEMENT AT THUONG TIN POWER COMPANY, VIETNAM” has been accomplished. To complete this thesis, the author has received great encouragement and support from friends, teachers, and the company. First of all, the author would like to express his deep gratitude to Ph.
NGUYEN QUYNH HUY who enthusiastically guided the author to carry out his research. The author would also like to express his sincere gratitude to teachers who provided the author with extremely useful supplementary knowledge during his study at the HSB School of Business and Management, Hanoi National University. While carrying out the thesis, the author made efforts to complete the thesis in the best way, but due to limitations of knowledge, time, experience, and references, the thesis might contain mistakes. Therefore, the author would like to receive further suggestions and guidance from teachers and colleagues.
Thank you so much for the honor! TABLE OF CONTENTS LIST OF TABLES .i LIST OF FIGURES .1 CHAPTER 1: LITERATURE REVIEW OF HUMAN RESOURCE MANAGEMENT ACTIVITIES. Some basic concepts in human resource management. Human resource concept. The concept of human resource management.
Objectives, roles and meanings of human resource management. Basic functions of human resource management. Functional group to attract human resources. Human resource training and development functional group.
Functional group to maintain human resources. Evaluate the performance of human resource management activities. The role of performance appraisal of human resource management. The process of evaluating the performance of human resource management activities.
Methods of evaluating the performance of human resource management activities. Tool to evaluate the performance of human resource management. Factors affecting human resource management activities. General characteristics of human resources in the electricity industry .31 CHAPTER 2: RESEARCH METHODOLOGY .34 CHAPTER 3: CURRENT SITUATION OF HUMAN RESOURCES MANAGEMENT ACTIVITIES AT THUONG TIN ELECTRICITY COMPANY.
Overview of Thuong Tin Power Company. The process of formation and development. The organizational structure of Thuong Tin Power Company. Business performance of Thuong Tin Power Company.
Analysis of human resource structure at Thuong Tin Power Company. Statistics of labor resources. Statistics on working age. Statistics on seniority of work.
Statistics on professional qualifications. General assessment of resources. Analysis of the current situation of human resource management at Thuong Tin Power Company. How to collect and process primary information.
Actual status of activities to attract human resources. Predictive analysis of factors affecting human resource management at Thuong Tin Power Company. Assessing the current situation of human resource management activities at Thuong Tin Power Company .73 CHAPTER 4: SOLUTIONS TO COMPLETE HUMAN RESOURCES MANAGEMENT ACTIVITIES AT THUONG TIN ELECTRICITY COMPANY. Viewpoints and goals to improve human resource management activities of Thuong Tin Power Company.
The perspective of perfecting human resource management activities. The goal of perfecting human resource management activities. Solution to complete human resource management activities at Thuong Tin Power Company. Restructuring existing human resources.
Policy to attract high-quality human resources. Strategy for training and developing human resources. Develop appropriate human resource utilization and remuneration policies. For Hanoi Electricity Corporation.
For the State .88 LIST OF REFERENCES .79 LIST OF TABLES Table 1.1: Characteristics of traditional human resource management and strategic human resource management.1: Encrypting Survey Data Survey .1: Grid system managed by Thuong Tin Power Company .2: Business results of the Company in the period 2015-2019.3: Results of Cronbach's Alpha Reliability Analysis .4: Human resource demand plan for the period 2015-2019.5: Survey results on Income comments. Average income of employees in the period 2015-2019 .7: KPI ratio of salary to total income of employees.8: Average income KPI for the period 2015-2019 .9: Survey results on welfare policy .10: Survey results and comments on raltionship with colleagues .11: Survey results commenting on job characteristics .12: Survey results and comments on training and career development 60 Table 3.13: Training needs of Thuong Tin agency in the period 2015-2019 .14: Training form of Thuong Tin Company in the period of 2015-201963 Table 3.15: KPIs in coaching and training in the period 2015-2019 .16: KPI on average training cost per employee .17: Survey results on Leadership support supervison .18: Survey results on commendation recognition. 66 i LIST OF FIGURES Figure 1.1: Sequence of developing a training/development program .2: Structure of salary payment system in enterprises.1: Employee structure by sex of Thuong Tin Company in 2019 .2: Labor structure by age of Thuong Tin Company in 2019 .3: Employee structure by seniority of Thuong Tin Company in 2019 .4: Labor structure by professional qualifications of Thuong Tin Co. Relevance of the research With the need for socio-economic development in the new situation, the Party and State have established short-term and long-term requirements in using human resources most effectively, exploiting intellectually, promoting spiritual factors associated with national cultural traditions.
Building a close relationship between exploitation, use and good management of human resources to improve human resources, and at the same time consider the quality of human resources as a basic premise to improve socio economic efficiency of the country1. Efficient management of human resources is a very important issue. Human resources need to promote the diversity and richness of cultural traditions such as studiousness, respect for talents, respect for knowledge and science. However, up to now, these important potentials have not been fully and properly exploited and may not be effectively used in terms of human resources.
In addition, human resource management has become one of the top tasks of every organization, enterprise and country in the world. Businesses that want to develop successfully need to develop and implement well policies and strategies for good human resource management (em trích dẫn một hay hai nghiên cứu của tác giả, có thể là tác giả từ giáo trình môn quản trị nhân lực em đã học). Therefore, in the context of fierce competition under the impact of globalization and regionalization, the constant changes of the market, and difference in the workforce, human resource management has become a huge challenge for businesses. If this resource is not managed effectively, it will create a burden for the business.
Regarding, capital and technology factors. businesses can mobilize, but the human factor needs a long and complicated preparation process. In order to have a team of qualified, enthusiastic, loyal and effective staff, enterprises need to put people at the center of all activities in the business. As a member of Electricity of Vietnam (EVN), over the past years, Thuong Tin Power Company has achieved certain results in human resource management both in 1 Decision approving Vietnam's human resource development strategy for the period 2011-2020 579/QĐ-TTg 19/4/2011 1 quantity and quality.
However, besides that, human resource management activities at the Company are generally still limited, slow to innovate and have many shortcomings. Job descriptions and standard tables for each specific salary have not been developed yet. In addition, employee evaluation is still emotional and lacks scientific approaches. Employees have not been fully trained with the necessary knowledge and skills to complete the job.
The payment of labor is not fair and fails to motivate and encourage employees Therefore, the question is how to improve the efficiency of human resource management activities? Stemming from the above reasons, the author chooses the topic "Research on improving the efficiency of human resource management at Thuong Tin Power Company" as a research topic in the thesis.This study helps to analyze and evaluate the situation of human resource management in the company. On the basic of research analysis, it points out what can be done, the remaining limitations and proposes some solutions to improve the company's human resource management. Research objective The overall purpose of the study is to evaluate the current situation of human resource management at the Thuong Tin Power Company, thereby making suggestions, recommendations and measures to improve human resource management activities at the Company. The specific objectives of the topic include three main goals, that are: - Systematize the theoretical basis of human resource management activities.
- Analyze and evaluate the current status of human resource management activities at Thuong Tin Power Company. - Proposing some solutions to improve human resource management activities at Thuong Tin Power Company. Research questions - What activities does human resource management at the company include? - How is the quality of human resources of Thuong Tin Power Company? - What are the strengths and effectiveness in human resource management at Thuong Tin Power Company in the past time? 2 - What are the limitations and shortcomings in human resource management activities at Thuong Tin Power Company? Main cause ? - What specific solutions need to focus on implementing to be able to improve human resource management activities of Thuong Tin Power Company? 4. Research subject - Research object: Human resource management activities of Thuong Tin Power Company.
- Survey object: The staff and employees are working at Thuong Tin Power Company. Research scope - Spatial scope: Research at Thuong Tin Power Company. - Time range: + Secondary data: collected from June 2019 to October 2019. + Secondary data: collected in the period from 2017-2019.
Foreign studies - According to Richard L. Daft (2016): “Human resource management activities include activities carried out to attract, develop and retain an effective workforce”. Accordingly, the human resource management model has activities in three main functional groups that are closely linked to the company's strategy: (1) finding the right people; (2) talent management and (3) maintaining an effective workforce. Accordingly, the functional group to find the right person includes the following activities: (1) human resource planning; (2) job analysis; (3) recruitment; (4) selection.
The talent management functional group includes the following activities: (1) training; (2) development; (3) evaluation. The functional group to maintain an effective workforce includes the following activities: (1) wages and salaries; (2) welfare; (3) labor relations; (4) termination of the labor contract. Ivancevich (2010), said that human resource management includes many different activities: (1) complying with the law of fairness in career opportunities; (2) job analysis; (3) human resource planning; (4) recruiting, selecting, 3 motivating and orienting employees; (5) assessment of labor efficiency and wages; (6) training and development; (7) labor relations; (8) safety, health and happiness. These human resource management activities may be influenced by the external environment such as laws, government regulations, union procedures and requirements, economic conditions, labor force, etc.
and the influence of the environment within the organization. - Michael Armstrong (2009), mentioned the Harvard model. Accordingly, employees will be affected by 3 factors: (1) working regime, (2) human movement flows, (3) salary level. This model focuses mainly on people-to-people relationships, emphasizing communication, motivation, and leadership.
The human-centered model, which considers human satisfaction as the foundation, is based on the influence of individuals, working regimes, wages and labor mobility flows.