NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES DEPARTMENT OF BUSINESS ENGLISH NGUYEN THI THU CUC IMPROVING HUMAN RESOURCES MANAGEMENT IN TECHLEAD JOINT STOCK COMPANY NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES DEPARTMENT OF BUSINESS ENGLISH NGUYEN THI THU CUC IMPROVING HUMAN RESOURCES MANAGEMENT IN TECHLEAD JOINT STOCK COMPANY Supervisor: Dr. Nguy Thuy Trang Hanoi, November, 2022 Nguyen Thi Thu Cục — 11190925 — Business English 61C ACKNOWLEDGEMENT I want to express my gratitude to Dr. Nguy Thuy Trang, my supervisor, for providing valuable assistance and advice. Her kind support and helpful advice saw me through the process of completing our thesis.
Mrs Trang's encouragement and remarks enhanced and improved my work substantially. The thesis would have been challenging to complete adequately without her instructions and motivations. I also truly appreciate the assistance with the research from Techlead Joint Stock Company. The company not only allows interning and experiencing the dynamic and professional working environment but also provides me with access to the company's data which is particularly valuable to the research.
I would like to show my gratitude and appreciation to Mr. Tran The Trong, the Branch Manager, and Mr. Nguyen The Tuyen, the Operations Manager, for allowing me to intern at Techlead. They also provided me with expert advice and insightful comments, which really aided me in gaining valuable experience in developing my research.
In conclusion, I would like to express my gratitude to every participant who engaged in the questionnaire and interview, I would not have completed the research without their contributions. Nguyen Thi Thu Cục — 11190925 — Business English 61C EXECUTIVE SUMMARY Human resource is one of the most important resources contributing to the company’s success. In particular, Techlead joint stock company is an IT startup, so it needs to focus on improving the effectiveness and quality of HRM. That is the reason to choose the topic “Improving human resources management in Techlead Joint Stock Company”.
After analyzing and researching previous studies, as well as the context of Techlead, the author has selected five factors of HRM to study: (1) recruitment, (2) training, (3) assessment and evaluation, (4) compensation and benefits, and (5) internal communication. It is essential to receive responses from Techlead’s current and former employees. The questionnaire is sent to 65 employees at Techlead JSC. SPSS is used to process and analyze the collected data in order to operate acceptable experiments on research theories and, as a result, interpret and discuss the research findings as well as draw the conclusions about the study.
The factors contributing the most impact on effectiveness of HRM at Techlead are Assessment and Evaluation, Compensation and Benefits, Training. Besides, five factors have a significant positive relationship with the effectiveness of HRM. Thus, the authors suggested some recommendations to improve human resource management at Techlead. Nguyen Thi Thu Cục — 11190925 — Business English 61C TABLE OF CONTENT EXECUTIVE SUMMARY.-- SG k1 HH HH HH HT HT re i TABLE OF CONTENTT.
- SH HH HH nh nh nh nh nh nrệt ii LIST OF ABBREVIATIONS .cccccceccecceeeceeeeseeseeseeaecaeeeeeeeceeeeaeeaeeaeeaeeaeens iv LIST OF TAB.-- Ánh HH TH TH ng HH nh nh nh nh V LIST OF FIGURES 0. 1 Research öobj€CfÏV€S.-- LH HH HH TH TH KH HH ky 2 Research questions T8 .- - - Qn HHnH nH H H H H H H HH 3 Methodology 002017277. 3 Structure of the researCH. HH TH TH HH HH nh Hiệp 4 CHAPTER 1: INTRODUCTION OF TECHLEAD JSC.
Foundation and deyelopmenf. Core business aCfÏVÏfÏ€S.-- HH HH ng HH nnnnrệt 5 1. Vision, mission and core ValUE. Techlead’s core business a€fÏVifÏ€S§.- Ghi, 9 CHAPTER 2: THEORETICAL FRAMEWORK.
Literature review of international studies. Literature review of Vietnamese studies. Theory of Human Resources Management. Definition of HRM o.
Factors Of HIRÌM. HH HH HH HH nh nh 12 2. Proposed research Írame€WOrFK.-- - -- cv rệt 20 CHAPTER 3: RESEARCH METHODOLOGY. 22 Nguyen Thi Thu Cục — 11190925 — Business English 61C 3.
Quantitative mefh0ds. Participants of the research. Data amall ysis ho. Evaluating of scale reliability by Cronbach’s Alpha.
Exploratory factor amallySis .cccccccccscccessceeneceseeceseeceeeesaeeeseeceeeseeeeenees 26 CHAPTER 4: DATA ANALYSIS AND FINDINGS. Participant in the SUTY€V. Quantitative research results. Evaluating of scale reliability by Cronbach’s Alpha.
Analysis of the scale validity. Assessment offactors contributing to HRM and Effectiveness of FARM ooo eeccccccccceceseeseeseeseeseeseesecseesecaecuseuceecesseeceeaecaeeaessecaeeaeeeeseeeeaeeaeeeeaeeaeeats 36 4. Analyzing the impact of HRM’s factors on the effectiveness of FIRM in Techlead ,JCSS. - G5 + ng HH gi, 38 CHAPTER 5: RECOMMENDA TIONS.
Assessment and Evaluafion.- --- -- + k vn HH HH Hệ, 43 5. Compensation and BenefifS.-- - - tk ni, 44 0 0)/90013/0)05MmỤ›:. 45 Summary of the findings.-- --- - c1 33 3S 39 1111 1T Errrrree 45 Limitations of the SÍUdÌy.- LH HH HH HH Hiệp 46 Suggestions for further research. 48 Nguyen Thi Thu Cục — 11190925 — Business English 61C LIST OF ABBREVIATIONS Abbreviation Meaning AE Assessments and Evaluation ANOVA Analysis Of Variance AVE Average Variance Extracted CB Compensation and Benefits CV Curriculum vitae EF effectiveness of HRM EFA Exploratory factor analysis FTA Free Trade Agreement Hypothesis HR Human resource HRM Human resource management IC Internal communication IT Information and Technology JSC Joint-stock company KMO Kaiser-Meyer-Olkin Measure of Sampling Adequacy RC Recruitment SPSS Statistical Package for the Social Sciences TR Training WTO World Trade Organization iv Nguyen Thi Thu Cục — 11190925 — Business English 61C LIST OF TABLES Table 2.
Scale of tH€S1S. 0 n1 9g ng ng Hệ 17 Table 3. The number of Questions. Observed variables of the scale of factors influencing human resource MANAGCMENE 0101.
Observed variables of the scale of the effectiveness of human resource MANAQCMENE ooo. ee ee cece ceee cess ceseesesceseeseseeseesecsaseeeeseseeseseenaees 25 Table 4. Sample structure by Seniority. The results of reliability analysis of the Recruitment scale.
The results of reliability analysis of the training scale. The results of reliability analysis of the assessment and evaluation scale. The results of reliability analysis of the compensation and benefits scale. The results of reliability analysis of the internal communication scale.
Total Variance Explained of independent variables. Rotated Component Matrix’ of independent variables. KMO and Bartlett's Test of independent variables. KMO and Bartlett's Test of dependent varIables.
Total Variance Explained of dependent variables. Component Matrix° of dependent variables. Employees’ assessment about factors contributing to human resource management in Techlead JSC. Employees’ assessment about effectiveness of human resource management in Techlead JSC.-- css 5 + + vs sskeseserse 38 Table 4.
Summary of Regression annaÌyS1S.- - --s- sc++sks+sksseeeseeeree 39 Table 4. ANOVA test of the Linear RegresSIOn.- -- ccS« sec 39 Table 4. Unstandardized Regression coefficienS. Summarize the conclusions about the main hypotheses.
41 Nguyen Thi Thu Cục — 11190925 — Business English 61C LIST OF FIGURES Figure 1.’s Core Business Activities (The author). Proposed research Íram€WOTK.- -- «5 xxx ng riet 21 Figure 3.-- 5 «xxx HnHn HT ngư 22 Figure 4. Sample structure by Øð€TId€T.-- s5 5 + xS* nnnnnriệt 28 vi Nguyen Thi Thu Cục — 11190925 — Business English 61C INTRODUCTION Rationale According to Kamoche (1997), HRM in the 2lst century entails a wide range of tasks, including job analysis, attention to the needs and desires of the workforce, hiring and selecting competent workers for a given position, offering training programs to employees in order to boost their current performance, offering incentives and benefits to employees, resolving conflicts between workers and management, determining wages and salaries, etc. Noe et al.
(2010) explained that as competition in the business sector is escalating, HRM is the only element that may provide a company a competitive edge. The performance, attitude, and conduct of workers at work are all influenced by a set of procedures known as human resource management. Early on, the human resource management department was not seen as a crucial component of a business, but now, without it, a company cannot be properly run. HRM encompasses all actions pertaining to employee benefits.
These include managing relationships with workers, paying employees, offering health and safety benefits, training and developing staff, etc. From a macro perspective, human resources are understood as the overall social labor capacity of a country in general or each locality and organisation in particular (Bukova et al. Currently, all countries in the world have put the issue of human and human resources at the centre of the national, economic and social development strategy (Hidayati et al. Researchers and businesses are aware of the importance of building and developing high-quality human resources.
Because human resources are a determinant of economic growth, their development is not only a driving force for the development of the knowledge economy, a factor promoting economic restructuring and increasing workers’ incomes, but also a driving force for international economic integration (Banomyong, Thai & Yuen, 2015). In the case of Vietnam, Vietnam is experiencing a period of golden population structure (understood as the proportion of labourers doubling the dependent population), that is one of Vietnam's advantages, especially while engaging in the Free Trade Agreement (FTA). In 2007, Vietnam joined the World 1 Nguyen Thi Thu Cục — 11190925 — Business English 61C Trade Organization (WTO), the integration mechanism of the country's international economy has been extremely systematic, delivering comprehensive results. The young labour market holds great potential for human resources if they are properly and methodically trained.
Vietnam has a young population, so human resources are plentiful and relatively cheap (Nguyen, 2019). This is an advantage that businesses operating in the field of information technology need to focus on fully exploiting and promoting. With the Industrial Revolution 4.0 booming in Vietnam, information technology plays a key role to help integrate Vietnam into the international economy. Information technology can be applied in many economic sectors and in any type of business.
Besides, human resources 1s the key to gain success for companies and corporations in any profession, especially in IT. However, Techlead Joint Stock Company is recently confronting new challenges in the operation process. Being a small and medium-sized enterprise with young and inexperienced employees, TechLead needs to solve some difficulties, such as pressure in employees’ effectiveness, quality and work progress. Besides, after employees are trained and become professional, they tend to resign to find a bigger company.
That makes the company not only lack senior level human resources, but also loose sources. One of the reasons is that Techlead JSC’s reputation and C&B do not meet employees’ needs and wants as other large companies. Accordingly, the author chose the topic “Improving Human Resources Administration in Techlead Joint Stock Company” to analyze the situation of HRM in the company, discover the strengths and weaknesses and give recommendations for the company. Research objectives The following research is expected to achieve these objectives: (i) Identifying factors influencing HRM effectiveness in Techlead JSC.
(1) Evaluating the impact of each factor affecting HRM effectiveness in Techlead Joint Stock Company. (11) Proposing some recommendations to help managers at Techlead Joint Stock Company to enhance and promote HRM. Nguyen Thi Thu Cục — 11190925 — Business English 61C Research questions The following research is expected to answer these questions: (1) What factors influence HRM effectiveness in Techlead JSC? (2) How does each factor affect HRM effectiveness? (3) In the research area, are there any suggestions or recommendations needed in order to improve HRM that Techlead Joint Stock Company can offer? Research scope Content scope: The research focused on human resources management at Techlead Joint Stock Company, including: HR planning and recruitment, training and developing employees, assessment and C&B. Geographical scope: The research is based on Techlead Joint Stock Company in Hanoi.
Time scope: The research was conducted about data in Techlead Joint Stock Company for three years (from 2019 to 2021). Methodology Quantitative research Questionnaire design, data collection, and data processing are all used in this quantitative study.