ABSTRACT This study aims at improving writing English enquiry letters and reply to enquiry letters in business correspondence for sale staffs of Poong Shin Vina Ltd Company. The writer try to analyze how English enquiry letters and reply to enquiry letters to be written by sale staffs, to be more specific what are common mistakes are being made by sale staffs at the company. The result indicates that all staffs in Sale Department still have trouble in writing English these letters. There are still many errors in content, lexis and grammar when staffs writing.
The study arrives at a conclusion that sale staffs should be improve about writing English letters background by reading materials in Internet and Academic book. i ACKNOWLEDGMENT First of all, I would like to express my deep gratitude to all the lecturers at English Department- Thuong Mai University for their valuable lessons which laid the foundation for my thesis. I would like to show my deep gratitude to Mrs Vu Thi Thu Trang- the supervisor who has been giving guidance, materials and invaluable suggestion for me to complete the study timely. Thanks for her ever-enthusiasm, responsibility and devotion.
On this occasion, I wish to express my very sincere thanks to all sale staffs in Poong Shin Vina Ltd Company for their co-operation and support my data collection, providing me with insights into writing English enquiry letters and reply to enquiry letters. At last, I would like to extend my many thanks to my family and my friends for their constant assistance and encouragement during the time I carry out the study. Ha Noi, 22 April 2018 Tran Thi Ngoc ii TABLE OF CONTENTS ABSTRACT.ii TABLE OF CONTENTS.iii LIST OF TABLES AND FIGURES. Aims of the study.
Scope of the study. Organization of the study. Overview on writing. Definition of writing.
Types of writing. Common errors in writing. Overviewing on business correspondence. Importance of business correspondence.
Parts of a business correspondence. Types of business correspondence. Types of enquiry letter. Functions of enquiry letter.
Format of enquiry letter. Reply to enquiry letter. Functions of reply to enquiry letter. Format of a reply to enquiry letter.21 CHAPTER 3: RESEARCH FINDING.
The frequency of making mistakes. Types of mistakes. Mistakes in content. RECOMENDATIONS AND SUGGESTIONS.
Some suggestions to all sale staffs for writing english enquiry letters and reply to enquiry letters. Content of the letters. Lexical of the letters. Grammatical of the letters.
Some recommendary sources.37 REFERENCE APPENDIX iv LIST OF ABBREVIATIONS pp pages số trang C.F Cost, Insurance, Freight Tiền hàng, Bảo hiểm, Cước phí e.g For example ví dụ MA Master of Arts thạc sĩ văn chương PhD Doctor of physolophy tiến sĩ v LIST OF TABLES AND FIGURES List of figures Chart 3. The frequency of making mistakes. Types of mistakes. Types of mistakes in content.
Types of lexical mistakes. Types of grammatical mistakes. Rationale The rapid development of the global economy leads more and more the large and small international trade cooperation and business negotiation happened. As the result of this, the economic with no barriers can not be avoided in all country.
After joining the World Trade Organization, Vietnam's economic status was enhanced. With the acceleration of world economic integration and rapid development of international trade, business correspondence is an important tool for trade transaction. With the globalization of the economy, the strengthening of international trade cooperation, business correspondence for individual companies is dispensable to pass along all the necessary detailed information. Business correspondence is a great solution for the development of supply and demand side of the drawbacks of asymmetric information, making all the information timely and effective delivery in every corner of the world, in various countries and in numerous companies.
Poongshin Vina Ltd is the foreign joint venture company, has co-operation with other foreign enterprises to exchange goods, so business correspondence is essential and every employees must be have a business correspondence writing skill, especially writing enquiry letters and reply to enquiry letters. But there is fact that not all employees in company are able to write an English letters successfully due to the limitation of knowlegde.