The efficiency of international settlement operations of vietcombank 2015 2017 khóa luận tốt nghiệp đại học

Khóa luận phân tích hiệu quả hoạt động thanh toán quốc tế của Vietcombank giai đoạn 2015-2017, đánh giá chiến lược và kết quả đạt được.

• Tác giả: Nguyen Da Thao
• Người hướng dẫn: Dr. Nguyen Phuoc Kinh Kha
• Trường học: Banking University of Ho Chi Minh City
• Chuyên ngành: Finance - Banking
• Đề tài: The Efficiency of International Settlement Operations of Vietcombank 2015 - 2017
• Loại tài liệu: Bachelor’s thesis
• Năm xuất bản: 2018
• Địa điểm: Ho Chi Minh City

Mục lục chi tiết

• DECLARATION
• ABSTRACT
• TABLE OF CONTENTS
• 1. CHAPTER I: THEORETICAL BACKGROUND OF OPERATIONAL EFFICIENCY OF INTERNATIONAL SETTLEMENT
• 1.1. Fundamental theories of international settlement
• 1.1.1. Definition of international payment
• 1.1.2. Characteristics of international payment
• 1.1.3. The role of international payment
• 1.1.3.1. To the economy
• 1.1.3.2. To the Foreign bank of Viet Nam
• 1.2. The efficiency of international settlement operations in Commercial Bank
• 1.2.1. Definition of the efficiency of international settlement operations
• 2. CHAPTER II: ASSESSMENT OF THE EFFICIENCY OF INTERNATIONAL SETTLEMENT OPERATIONS AT VIETCOMBANK
• 2.1. An Overview Of Bank For Foreign Trade Bank Of Vietnam
• 2.2. The history and development of Vietcombank
• 2.3. The organizational structure
• 2.4. The reality of international settlement operations at Vietcombank
• 2.4.1. Structure of International settlement – Trade Finance Centers and Branches
• 2.4.2. Assessment of the efficiency of international settlement operations at Vietcombank
• 2.4.2.1. The efficiency of international settlement operations evaluated by quantitative criteria
• 2.4.2.2. The efficiency of international settlement operations evaluated by qualitative criteria
• 2.5. Advantages and drawbacks
• 3. CHAPTER III: ENHANCEMENT OF THE EFFICIENCY OF INTERNATIONAL ECONOMIC OPERATIONS IN VIETNAM
• 3.1. Orientations for development and expansion of business in general and International Settlements in particular in Vietnam
• 3.2. General development orientation
• 3.3. Orientation to enhance the efficiency of International settlement operations at Vietcombank
• 3.4. Recommendations to enhance the efficiency of international settlement operations in Vietnam
• 3.4.1. Recommendations to Vietcombank
• 3.4.2. Collaborative recommendations to clients
• 3.4.3. Recommendations to the government
• LIST OF ACRONYMS
• LIST OF PICTURES

Tóm tắt

I. Hiệu quả hoạt động thanh toán quốc tế

Hiệu quả hoạt động thanh toán quốc tế là một yếu tố quan trọng trong hoạt động của các ngân hàng thương mại, đặc biệt là trong bối cảnh toàn cầu hóa. Vietcombank, với vai trò là ngân hàng hàng đầu trong lĩnh vực này tại Việt Nam, đã đạt được nhiều thành tựu đáng kể trong giai đoạn 2015-2017. Tuy nhiên, vẫn tồn tại một số hạn chế cần được khắc phục để nâng cao hiệu quả hoạt động. Thanh toán quốc tế không chỉ đóng góp vào doanh thu mà còn hỗ trợ các hoạt động khác của ngân hàng, giúp phân tán rủi ro và tăng cường uy tín trên thị trường quốc tế.

1.1. Định nghĩa và vai trò

Thanh toán quốc tế là việc thực hiện các nghĩa vụ tiền tệ phát sinh từ các mối quan hệ kinh tế, thương mại, tài chính giữa các cá nhân, tổ chức ở các quốc gia khác nhau. Hoạt động này đóng vai trò quan trọng trong việc thúc đẩy thương mại quốc tế, tạo nguồn ngoại tệ và góp phần vào sự phát triển kinh tế của đất nước. Đối với Vietcombank, thanh toán quốc tế không chỉ là nguồn thu chính mà còn là cầu nối giữa doanh nghiệp và các nhà đầu tư trong và ngoài nước.

1.2. Tiêu chí đánh giá

Hiệu quả của hoạt động thanh toán quốc tế được đánh giá dựa trên cả tiêu chí định lượng và định tính. Các tiêu chí định lượng bao gồm doanh thu, thị phần và số lượng giao dịch. Trong khi đó, các tiêu chí định tính tập trung vào chất lượng dịch vụ, mức độ hài lòng của khách hàng và khả năng quản lý rủi ro. Vietcombank đã đạt được kết quả tích cực trong cả hai khía cạnh này, nhưng vẫn cần cải thiện để đáp ứng tốt hơn nhu cầu của thị trường.

II. Phân tích hoạt động của Vietcombank

Trong giai đoạn 2015-2017, Vietcombank đã thể hiện sự vượt trội trong lĩnh vực thanh toán quốc tế với doanh thu và thị phần tăng trưởng ổn định. Ngân hàng đã đầu tư mạnh vào công nghệ và đào tạo nhân lực để nâng cao chất lượng dịch vụ. Tuy nhiên, vẫn tồn tại một số thách thức như sự cạnh tranh ngày càng gay gắt từ các ngân hàng khác và sự phức tạp của các quy định pháp lý quốc tế.

2.1. Cơ cấu tổ chức

Vietcombank có cơ cấu tổ chức chặt chẽ với các trung tâm tài chính thương mại và chi nhánh trên toàn quốc. Mô hình này giúp ngân hàng quản lý hiệu quả các giao dịch thanh toán quốc tế và đáp ứng nhanh chóng nhu cầu của khách hàng. Tuy nhiên, việc mở rộng mạng lưới cũng đặt ra thách thức trong việc đảm bảo tính đồng bộ và chất lượng dịch vụ.

2.2. Kết quả hoạt động

Theo số liệu từ khóa luận tốt nghiệp, doanh thu từ thanh toán quốc tế của Vietcombank đạt mức tăng trưởng ấn tượng trong giai đoạn 2015-2017, đóng góp đáng kể vào tổng doanh thu của ngân hàng. Các phương thức thanh toán như L/C, T/T, D/P và D/A được sử dụng phổ biến, trong đó L/C chiếm tỷ trọng lớn nhất. Điều này cho thấy sự đa dạng trong dịch vụ và khả năng đáp ứng nhu cầu của khách hàng.

III. Giải pháp nâng cao hiệu quả

Để nâng cao hiệu quả hoạt động thanh toán quốc tế, Vietcombank cần thực hiện đồng bộ các giải pháp từ nhiều phía. Các khuyến nghị bao gồm cải thiện công nghệ, đào tạo nhân lực, tăng cường hợp tác với khách hàng và chính phủ. Việc áp dụng các giải pháp này không chỉ giúp ngân hàng duy trì vị thế dẫn đầu mà còn góp phần vào sự phát triển bền vững của thị trường tài chính Việt Nam.

3.1. Đối với Vietcombank

Vietcombank cần tiếp tục đầu tư vào công nghệ hiện đại như hệ thống thanh toán SWIFT và các phần mềm ngân hàng lõi để nâng cao tốc độ và độ chính xác của các giao dịch. Đồng thời, ngân hàng nên tăng cường đào tạo nhân viên để đáp ứng các yêu cầu ngày càng cao của khách hàng và thị trường.

3.2. Đối với khách hàng và chính phủ

Sự hợp tác chặt chẽ giữa Vietcombank, khách hàng và chính phủ là yếu tố then chốt để nâng cao hiệu quả thanh toán quốc tế. Khách hàng cần được cung cấp thông tin đầy đủ và chính xác về các quy trình thanh toán, trong khi chính phủ cần tạo điều kiện thuận lợi thông qua các chính sách hỗ trợ và cải cách pháp lý.

Trích đoạn nội dung tài liệu

1 STATE BANK OF VIETNAM MINISTRY OF EDUCATION AND TRAINING BANKING UNIVERSITY OF HO CHI MINH CITY ------------------------------------------- NGUYEN DA THAO THE EFFICIENCY OF INTERNATIONAL SETTLEMENT OPERATIONS OF VIETCOMBANK 2015 - 2017. BACHELOR’S THESIS MAJOR: FINANCE - BANKING ID: 734021 HO CHI MINH CITY, 2018 2 STATE BANK OF VIETNAM MINISTRY OF EDUCATION AND TRAINING BANKING UNIVERSITY OF HO CHI MINH CITY ------------------------------------------- NGUYEN DA THAO THE EFFICIENCY OF INTERNATIONAL SETTLEMENT OPERATIONS OF VIETCOMBANK 2015 - 2017. BACHELOR’S THESIS MAJOR: FINANCE - BANKING ID: 734021 SUPERVISOR DR. NGUYEN PHUOC KINH KHA HO CHI MINH CITY, 2018 3 DECLARATION The thesis, which I have submitted, is my own research and, with the exception of quotations (which are clearly marked and referenced), is written in my own words.

Signature: Date: 4 ABSTRACT The process of internationalization of the world's socio-economic life has been more and more intense, and international trade has more and more conditions for development. For a developing country like Vietnam, import-export activities play a very important role in the economic development, thus, the international payment of commercial banks should recieve more attention in banking operations. Viet Nam Foreign Bank is the most outstanding bank in Vietnam regarding of international settlement. In recent years, Vietnam Foreign Trade Bank has always paid attention to innovation in external relations in order to improve the efficiency and development of international settlement, enhancing the prestige and competitiveness as an international bank regionally and globally.

Based on the research on the efficiency of international settlement operations at Vietcombank, it can be seen that besides the positive results, there are still some limitations in the development of settlement quality as well as bringing efficiency to this activity. Therefore, in order to improve the efficiency of international settlement operations at the Foreign Trade Bank of Vietnam in particular and commercial banks in general, there should be synchronized coordination from many parties, not only the relationship between banks and clients but the strong combination among solutions. The implementation should be carried out at the same time to bring about its effect. 5 Table of Contents DECLARATION.

4 LIST OF ACRONYMS. 7 LIST OF PICTURES. Data and Methodology. 14 THEORETICAL BACKGROUND OF OPERATIONAL EFFICIENCY OF INTERNATIONAL SETTLEMENT.

Fundamental theories of international settlement. Definition of international payment. Characteristics of international payment. The role of international payment.

The efficiency of international settlement operations in Commercial Bank 17 1. Definition of the efficiency of international settlement operations. Criteria to evaluate the efficiency of international settlement operations in Commercial Banks. Quantitive criteria for evaluating the operational efficiency of internationl settlement operations.

Quanlitative criteria for evaluating the operational efficiency of international settlement operations. 25 ASSESSMENT OF THE EFFICIENCY OF INTERNATIONAL SETTLEMENT OPERATIONS AT VIETCOMBANK. An Overview Of Bank For Foreign Trade Bank Of Vietnam. The history and development of Vietcombank.

The organizational structure. The reality of international settlement operations at Vietcombank. Structure of International settlement – Trade Finance Centers and Branches. The reality of international settlement operations at Vietcombank.

Assessment of the efficiency of international settlement operations at Vietcombank. The efficiency of international settlement operations evaluated by quantitative criteria 35 2. The efficiency of international settlement operations evaluated by qualitative criteria 36 2. Advantages and drawbacks.

47 ENHANCEMENT OF THE EFFICIENCY OF INTERNATIONAL ECONOMIC OPERATIONS IN VIETNAM. Orientations for development and expansion of business in general and International Settlements in particular in Vietnam. General development orientation. Orientation to enhance the efficiency of International settlement operations at Vietcombank.

Recommendations to enhance the efficiency of international settlement operations in Vietnam. Recommendations to Vietcombank. Collaborative recommendations to clients. Recommendations to the government.

64 7 LIST OF ACRONYMS Acronym Meaning IS International Settlement ICC International Chamber of Commerce L/C Letter of credit T/T Telegraphic Transfer D/P Documents against payment D/A Documents against acceptance UCP Uniform Customs and Practice for Documentary Credits USD United States Dollar VND Vietnam Dong SWIFT Society for Worldwide Interbank Financial Telecommunication VCB Joint Stock Commercial Bank for Foreign Trade of Vietnam BIDV Bank for Investment and Development of Vietnam ACB Asia Commercial Joint Stock Bank MHB Housing Bank of Mekong Delta MB Military Commercial Joint Stock Bank HSBC Hong Kong and Shanghai Banking Corporation 8 LIST OF PICTURES Name Page Figure 2.1: Corporate governance model of Vietcombank 27 Figure 2.2: Management structure of Vietcombank 28 Figure 2.3: Structure of International settlement – Trade Finance Centers 29 and Branches Figure 2.4: Market share of Vietcombank 2015 - 2017 30 Figure 2.5: International payment – trade finance revenue of 31 Vietcombank 2015 – 2017 (USD billion) Figure 2.6: Export and Import Settlement Revenue of Vietcombank 31 2015 – 2017 (USD billion) Table 2.7: International settlement revenue and market share of some 32 Commercial Banks in Vietnam 2015 - 2017 (USD billion) Table 2.8: Value of each payment methods of Vietcombank 2015 – 2017 33 (USD billion) Figure 2.9: Proportion of each payment methods in export settlement 34 value of Vietcombank 2015 – 2017 Figure 2.10: Proportion of each payment methods in import settlement 34 value of Vietcombank 2015 - 2017 Table 2.11: Analysis of the efficiency of international settlement 35 operations of Vietcombank 2015 – 2017 (USD billion) 9 Table 2.12: International settlement product portfolio of Vietcombank 39 Table 2.13: Vietcombank remittances services 40 Table 2.14: Core banking softwares of Commercial Banks in Vietnam 41 10 INTRODUCTION 1. Rationale Although operating in any form, a commercial bank usually consists of three main operations: capital mobilization, lending and intermediary. International settlement is a part of the bank's intermediation business. International settlement operations create momentum for the development of other operations.

Therefore, how to achieve efficiency in international settlement is a matter of top priorities of banks for the following reasons: Firstly, international development activity facilitates the increase of revenue and profit. Vietcombank, playing the role as the leading bank in this type of business in Vietnam, not only does the bank's revenue increase significantly thanks to the fees charged for providing more services to its clients, but also in support of other bank operations. This creates advantages for Vietcombank to increase deposit, create favorable conditions for expanding the scale of credit, especially to increase the foreign currency capital due to the temporary management of the idle capital of enterprises with payment via banks. Secondly, the operation of international settlement development, facilitating banks to disperse risks.

Banking is the business that contains the most risky elements. Especially in the current context, the more volatile, fraudulent trickery increasingly sophisticated, the more and more risk that Vietcombank incurred: credit risk, risk interest rates, foreign exchange risks, liquidity risk, technology and operational risks, national risk, etc. Diversification of business and service types is the most effective way to diversify risk in banking business. Revenue from International settlement would support banks when the market fluctuates, helping banks to maintain stability.

International settlement would help strengthen the bank's competitiveness. In the field of import-export capital which contains many risks, it is required that the International settlement should apply from receiving to processing information. To meet that requirement, Banks has to innovate 11 technology, organize well the international settlement from technical equipment to training specialists to help the process of performing business safely and effectively. Thirdly, international development operations would contribute to expanding the scale and network of banks.

International settlement would help banks to better meet the needs of their clients, thereby improving their reputation in the international market. This business side is not only working with documents but also showing in the consultancy side so that clients are provided with perfect documents. International settlement operations help banks move beyond the national borders, communicate with banks around the world, enhance the prestige of the bank, and develop agency relationship, get access to source funded by foreign banks and the international financial market to better meet the needs of socio- economic development. To sum up, the payment between countries would be done through Vietcombank and the role of Vietcombank in the International settlement is very necessary, which is an important bridge between the business and domestic and foreign investors.

Secure the import and export parties as well as finance them in production and business operations. Because of the above reasons, the efficiency of international settlement operations should inevitably be studied to find out the positive aspects as well as the remaining constraints to overcome, enhance the business of banking. In the modern economy, it is required for the bank's International settlement operations to be effective and risk minimized. An effective international settlement system is the foundation for the sustainable development of the banking payment sector.

The efficiency of the bank's International settlement operations is required to get access to more clients. It is the driving force for this thesis, which is on the subject of the efficiency of International settlement operations at the Foreign Bank of Vietnam, in particular its performance in recent times. Literature Review From the above arguments, the efficiency of international settlement operations has always been focused during the development of commercial banks, especially the leading bank in this field – Vietcombank. But there have been very few researches on this subjects which focus on Vietcombank in recent time.

Some previous researches on the same subjects were: “Solutions to enhance the efficiency of operating international settlement at Vietcombank in the period of 2008 - 2013” the thesis of Pham Minh Thu (2013) focused on solutions for Vietcombank in the period of 2008 – 2013, before Vietcombank established its second International Settlement and Trade Finance Center in Ho Chi Minh City. “Solutions to enhance the operating international settlement of commercial banks in Vietnam” of Dr. Tran Nguyen Hop Chau (2009) gave a thorough assessment and systematically solutions for commercial banks in Vietnam 2007 – 2011. Research Objectives The main objectives of this research are to evaluate the efficiency of international settlement operations at Vietcombank during the period from 2015 – 2017, to make ground for addressing advantages and drawbacks in the process and some solutions from the author’s point of view.

This main objective could be divided into two more detailed objectives: - Give an assessment of the efficiency of International settlement operations of Vietcombank. - Proposed solutions to enhance the efficiency of international settlement operations of Vietcombank in the coming time. Research questions - How to evaluate the efficiency of international settlement operations? 13 - Are there any missing in the process of Vietcombank and what it should do to enhance its operational efficiency of international settlement operations? 5. Research subject and limitations - Subject: The efficiency of international settlement operations of Vietcombank.

- Limitation of time: from 2015 to 2017 - Limitation of space: Joint Stock Commercial Bank for Foreign Trade of Vietnam 6. Data and Methodology There are difference choices of research approaches, designs, strategies, sample selection, data collection methods to perform researching. This research follows a mixed method, which include: Qualitative and quantitative method in giving assessment of the efficiency of International settlement operations of Vietcombank. Qualitative method in giving theoretical research and proposed solutions to enhance the efficiency of international settlement operations of Vietcombank in the coming time.

Dissertation Outline Apart from the declaration, conclusion, table of content and appendix, this thesis is divided into three chapters Chapter I: Theoretical background of operational efficiency of international settlement Chapter II: Assessment of the efficiency of international settlement operations at Vietcombank Chapter III: Enhancement of the efficiency of international economic operations in Vietnam for the period 14 CHAPTER I THEORETICAL BACKGROUND OF OPERATIONAL EFFICIENCY OF INTERNATIONAL SETTLEMENT 1. Fundamental theories of international settlement 1. Definition of international payment International settlement is the fulfillment of monetary obligations arising from economic, trade, financial, credit and other non-commercial relations between individuals of other countries to finish the cycle of international trading by means of transfers or clearing accounts on banks.